Nels River Guesthouse and Spa

A 50% deposit of the entire stay is required to confirm a booking. Reservations are guaranteed in writing after payment has been received. The balance is payable before/on the actual day of booking in. The settlement of extras should be finalized before departure.
For reservations made 0 – 7 days before the actual arrival date, 100% of the entire stay is payable:
For cancellations on arrival or during the stay, the full payment due will be levied. No show will result in 100% of the stay levied.
In the event of premature departure, the charge of the full extent of stay will be levied.
Cancellation 0 – 13 days before the date of arrival, or no show will result in 100% of the deposit forfeited.
Cancellation 14 – 28 days before the date of arrival will result in 50% of the deposit forfeited.
Cancellation 28 days or more prior to arrival – 10% of the deposit forfeited.
On receipt of a written instruction to cancel the reservation, including bank details, Nels River Guest House & Spa will refund the applicable amount within 7 days. Should refunds to a SWIFT account be required, an additional R185 charge will be levied.

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