Whale Watchers Luxury Seaside Apartments

Breakage and Loss Deposit
A R750 breakage and loss deposit applies to all bookings made with us and is refundable within 7 days of your departure. This deposit is payable on arrival. All apartments have an inventory list that can be found in the apartment's Information Pack [a blue bound pocket file] and it is your responsibility as the occupant to check your apartment's inventory on arrival to ensure that all the items listed are in the apartment and in good working order. Any of the apartment's contents, including walls, floors, ceilings, artworks, fixtures, fittings, appliances, keys and remote controls, that are found to be either missing, broken, damaged, burnt, stained or unusable after your departure and before the arrival of another occupant, will be repaired or replaced by us and the cost of the replaced or repaired item will be deducted from the R750 breakage and loss deposit before the balance is refunded. If the replacement cost of the item exceeds R750 it is agreed that the difference will be paid to Whale Watchers Luxury Apartments by the occupant, within 7 days of notification of said shortfall.
Minimum Stay
A minimum stay of two nights is required at our published seasonal rates. However, if you are unable to extend your stay, we are able to accommodate you for one night at a surcharge of 20%. Without this surcharge a one night stay would not be profitable after cleaning and laundry expenses have been deducted. We incur the same cleaning and laundry expenses whether a booking is for one night, or three nights.

Cancellation Policy
An administration fee of R300* applies to cancellations made 6 weeks (42 days) or more, prior to date of arrival. After the administration fee is deducted, the balance of the 25% deposit is refunded.
A refund of 50% of deposits paid applies to cancellations made 28 - 41 days (4 - 6 weeks) prior to date of arrival. No refund is given if a cancellation is received less than 27 days prior to date of arrival.
*This fee is to cover expenses we incur with bank charges, credit card reversals, telephone calls, the time we spend rearranging bookings, sundries and petties.

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