110 L'Escalier Cabana

110 L'Escalier Cabana 's response

Groot plesier Marlene.
Hoop ons sien jou spoedig weer.

110 L'Escalier Cabana 's response

Hallo Gerda, dankie vir die resensie. U besoek was baie welkom en ons waardeer u waardevolle insette om ons dienste te behaal. Dit is baie vriendelik van u om 'n resensie met sulke positiewe en opmerkings aan te bied. U mening is die sleutel tot die verbetering van ons standaard. Ons sal aan die skoonmaak diens werk en seker maak dit is op standaard. Nogmaals baie dankie dat u die tyd geneem het om die resensie te skryf. Kom gou terug. Wees veilig en bly en ry versigtig.

110 L'Escalier Cabana 's response

Hallo Elsabè G en familie, dankie vir die resensie vir 110 L'Escalier Cabana. U besoek was baie welkom en ons waardeer u waardevolle insette om ons dienste te behaal. Dit is baie vriendelik van u om 'n resensie met sulke positiewe en opmerkings aan te bied. U mening is die sleutel tot die verbetering van ons standaard. Nogmaals baie dankie dat u die tyd geneem het om die resensie te skryf. Kom gou terug. Wees veilig en bly en ry versigtig!

110 L'Escalier Cabana 's response

Hallo Jaco en gesin. Dankie vir die mooi resensie vir 110 L'Escalier Cabana. U besoek was baie welkom en ons waardeer u waardevolle insette om ons dienste te behaal. Dit is baie vriendelik van u om 'n resensie met sulke positiewe opmerkings aan te bied. U mening is die sleutel tot die verbetering van ons standaard. Nogmaals baie dankie dat u die tyd geneem het om die resensie te skryf. Kom gou terug. Vriendelike groete en God seën, Gary.

110 L'Escalier Cabana 's response

Hallo Cornell en kinders. Dankie vir die mooi resensie vir 110 L'Escalier Cabana. U besoek was baie welkom en ons waardeer u waardevolle insette om ons dienste te behaal. Ons waardeer u besluit om u vorige datums wat gedurende Covid-19 geplaas was te skyf, en dan met geen klagtes baie later in die jaar te bevestig. Dit is baie vriendelik van u om 'n resensie met sulke positiewe opmerkings aan te bied. U mening is die sleutel tot die verbetering van ons standaard. Nogmaals baie dankie dat u die tyd geneem het om die resensie te skryf. Kom gou terug. Vriendelike groete en God seën, Gary.

110 L'Escalier Cabana 's response

Hallo William, dit was 'n plesier om u te huisves. Ons waardeer die wonderlike resensie opreg. Julle is weer welkom enige tyd. As u iets wil hê ons moet byvoeg of opgradeer, moet asseblief nie huiwer nie om 'n oproep of voorstel te gee nie. Bly lekker en bly veilig.

110 L'Escalier Cabana 's response

Hallo Wimpie,
Dit was 'n plesier om u te huisves. Julle was ons eerste gaste sedert die Lockdown-periode, dus het u Geskiedenis gemaak deur 'n nuwe rekord in ons gasteboek in te skryf! Ons waardeer die wonderlike resensie opreg!
As u iets wil hê ons moet byvoeg of opgradeer (soos die kliëntediens), moet asseblief nie huiwer nie om 'n oproep of voorstel te gee nie.
Bly lekke en bly veilig!

110 L'Escalier Cabana 's response

Hi Retha, Thanks for the review for 110 L'Escalier Cabana.
Your visit was most welcome and we appreciate your valued input in scoring our services. It is very kind of you to offer a review with such positive and remarks. Your opinion is key to our improving our standard. We only ask, as we are striving for a 10 out of 10 in every aspect, or 5 STARS, why or what you found lacking in the location part... Was there something that you found inaccessible, out of the way to drive to or walk to or something else?
Thank you again for taking the time to write the review.
Come back soon.
Kind regards and God Bless,
Gary.

110 L'Escalier Cabana 's response

Hi Thandiwe,

Thanks for the really positive review for 110 L'Escalier Cabana. Your visit was most welcome and we appreciate your valued input in scoring our services. It is very kind of you to offer a review with such positive remarks. Your opinion is key to our improving our standard. Thank you again for taking the time to write the review. Come back soon.

Kind regards and God Bless,
Gary.

110 L'Escalier Cabana 's response

Hi Olerato, Thanks for the super review for 110 L'Escalier Cabana. Your visit was most welcome and we appreciate your valued input in scoring our services. It is very kind of you to offer a review with such positive remarks. Your opinion is key to our improving our standard. Thank you again for taking the time to write the review. Come back soon. Kind regards and God Bless, Gary.

110 L'Escalier Cabana 's response

Hello Floris, glad you enjoyed your stay. If I could please ask for more clarity on the customer service, as we thought that we had done everything in our power to welcome you, make you feel comfortable and also sort out the DSTV issue, by then granting you the Premium bouquet as opposed to the Compact which is standard. My only concern is this:
"The booking and checking in was without a hitch", we're very happy with that comment, but then you mention...
..."but apart from that there is no customer service like cleaning etc unless one pays extra for it. It didn't bother us as we don't mind doing our own cleaning.
My concern or question here is that there is a cleaning service, which contradicts your comment "but apart from that there is no customer service like cleaning etc"
There is also a Landry service offered, which some establishments do not offer.
This to me, is above-average points as some establishments do not offer them.
I can see the point of being an issue if the service was included but not conducted!
I hope you see my point here.
Please understand my defending the customer part, but if you feel strongly about the matter, please advise us how we could improve the situation. Thank you for your constructive criticism as we sincerely appreciate your point of view.

110 L'Escalier Cabana 's response

Hallo Devan,
Dankie vir die positiewe resensie. Dit was 'n plesier om e en jou familie te verwelkom in ons nederige woning! Kom asseblief weer en ons sal jou 'n bietjie verder bederf! Lekke bly en bly veilig. Groete,
Gary

110 L'Escalier Cabana 's response

Beste Elsa. Ek het dit al voorheen genoem, maar dit verdien nog 'n oor! Dit is altyd so 'n plesier om wonderlike, vriendelike en soliede goeie mense soos julleself aan te bied. Kom weer enige tyd, ons sal u,gesin en vriende nog meer bederf sonder ekstra koste!

Vriendelike groete,
Gary.

110 L'Escalier Cabana 's response

Beste Leonard, familie, vriende en gesin,
Ek het dit al voorheen genoem, maar dit verdien nog 'n oor! Dit is altyd so 'n plesier om wonderlike, vriendelike en soliede goeie mense soos julleself aan te bied. Kom weer enige tyd, ons sal u en gesin nog meer bederf sonder ekstra koste!
Vriendelike groete,
Gary

110 L'Escalier Cabana 's response

Hi Gys,
We thank you for your stay with us and especially the honest and constructive points raised during and after your stay. It is always good for our guests to point out matters that don't always come to light at first sight so that we can address them and work towards a more enriched experience for every visit.

We hope that you enjoyed the fact that we upgraded your DSTV viewing pleasure from Compact plus to Full premium Bouquet, free of charge.

Yes, we are aware of the encroaching shrubbery and bushes. We have tasked the grounds staff to do some much needed trimming.
The walk to the closest beach is less than 50m away, but yes, those who wish to swim in the surf at the allocated Main swimming beach, is a good 1km stroll down the beach – time for guests to stretch those legs!

Please be mindful that our peaceful surrounds are due to the fact that the main beach is not on our front doorstep. Thus, you get to enjoy a peaceful relaxing environment WHILE being at the sea at the same time - so the only "noise" you hear is the sound of the surf thundering at your doorstep!

Your reported apartment faults (Thank you) - people throwing objects - we have alerted the people occupying the units above to be mindful and extra careful to avoid these incidence.

You reported errors in the apartment: (Thank you) The Microwave has been replaced with a new unit.
The main bathroom door does not close and the main bedroom door does not latch properly are due to the expansion and contraction of the wood in the doors due to the humidity and proximity of the unit to the sea. These have been addressed as best we can.

The main bed is mounted on wheels (as are all the beds in the unit) so as to move them to clean without scratching the floor and to move/adjust the location of the bed if needs be. One only has to climb in and off the bed normally or carefully for the bed not to move inadvertently.

We have placed a dustpan to clean dirt, such as the braai area in the unit.
Thank you for pointing out all these issues to the lady at final inspection. Again, we cannot stress how important these points are or the feedback given. Thanks for the visit and we hope you find the points "cleaned up" at your next visit. Take care. Kind Regards, Gary

110 L'Escalier Cabana 's response

Hi Nokulunga, Thanks for the review for 110 L'escalier Cabana. Your visit was most welcome and we appreciate your valued input in scoring our services. It is very kind of you to offer a review with such positive and constructive comments. Your opinion is key to our improving our standard. Thank you again for taking the time to write the review.
Kind regards and God Bless,
Gary.

110 L'Escalier Cabana 's response

Morne en gesin,
Dit is altyd so 'n plesier om wonderlike, vriendelike en soliede goeie mense soos julleself aan te bied. Kom weer enige tyd, ons sal jou nog meer bederf sonder ekstra koste!
Vriendelike groete,
Gary

110 L'Escalier Cabana 's response

Goeiedag Peggy,

Baie dankie vir die aangename resensie. Ons is altyd in ons skik wanneer mense soos u kom besoek! Ons sal jou uitstekende voorstelle ten opsigte van die komplimentêre koffie en tee idee in die nuwe jaar beslis vermaak.

Weereens, dankie vir u lekker besoek van ons kant af.

110 L'Escalier Cabana 's response

Hallo Susan, baie dankie vir die aangename resensie. Ons sal definitief vir die opsigter besoek en met hom gesprek lewer oor die onaangename wyse waarop hy u mee te doen gehad het. Ons sal beslis vir hom vra as hy ons gaste ontmoet, dat hy beter bereid is en brei goed uit oor die reëls, wat ookal die geval is. Weereens, dankie vir u lekker besoek van ons kant af.

110 L'Escalier Cabana 's response

Hello Piet and family,

Thank you most sincerely for the positive review. It is always a pleasure hosting "guests" such as yourselves (we'd prefer calling you "newly acquired friends" since we have 'met' in a manner of speaking).
Thank you for being patient with me as I sorted out DStv switching off the decoder without consent, and having to wait for me to re-establish the reconnection.

We hope that you enjoyed the experience, and please, if there is anything that we can muster in order to make the unit more comfortable or that there is anything that you would have liked to have seen or used that was not there, please do not hesitate to contact me and I will do my very best to implement the idea.

Thank you again and safe travels.

110 L'Escalier Cabana 's response

Hi Louise, Thanks for the review for 110 L'escalier Cabana. It is very kind of you to offer a review with both positive and constructive comments. We value both as we see this as a gauge within areas from our guests in which to improve. However, I'd very much like to clarify your scores of only 3 out of 5 from your comment of "Heel aangename verblyf, sentraal geleë, loopafstand vanaf winkels. Goed toegeruste woonstel - lieflike uitsig." Yet, only the one "weak" area for us to work on, that being the towels and linen which you suggested we should replace.
Is there a reason for only the 3 out of 5 scored for:
Value for money;
Customer service and
Cleanliness.
Your opinion is key to our improving our standard.
Thank you again for taking the time to write the review.

110 L'Escalier Cabana 's response

Hello Mohammed and family. Thanks for the positive review. It was a pleasure hosting warm and friendly guests such as yourselves.
If there is anything that we can arrange in order to make the unit more comfortable or that there is anything that you would have liked to have seen or used that was not there, please do not hesitate to contact me and I will do my very best to implement the idea. Thank you again and safe travels.

110 L'Escalier Cabana 's response

Hallo Riana en familie. Ja, hier is ek baie te blameer en in groot moeilikheid met jou. Ek is baie jammer vir die gebrek aan kommunikasie op die dag van u aankoms. Al ons eendjies was heeltemal in die ry tot op die dag voor u aankoms. Ek het al jou besonderhede aan Lanie, ons agent op die grond, gegee, maar vergeet om haar te herinner aan jou verandering in aankomsdatum.
Die verwarring het gestaan uit jou oorspronklike bespreking, wat vanaf 6 Junie was. Ek het toe nie die datum verander nadat jy gevra het om die aankomsdatum na die 7de te plaas nie. Dus het my boeke steeds die aankomsdatum as die 6de weerspieël, alhoewel ek daarvan in kennis gestel is om dit te verander, het ek Lanie nie aan die verandering gewaarsku nie. Ek verontschuldig my nederig vir hierdie toesig.
Ek vermaan egter jou geduld met my en hoop van harte dat jy jou verblyf geniet het.
Weereens vra ek u groot om verskoning.

110 L'Escalier Cabana 's response

Hello Jaco,
Thank you most sincerely for the positive review. It is always a pleasure hosting "guests" such as yourselves (we'd prefer calling you "newly acquired friends" since we have 'met' in a manner of speaking). We hope that you enjoyed the experience, and please, if there is anything that we can muster in order to make the unit more comfortable or that there is anything that you would have liked to have seen or used that was not there, please do not hesitate to contact me and I will do my very best to implement the idea.
Thank you again and safe travels.

110 L'Escalier Cabana 's response

Hello Sebina,
Thank you most sincerely for the positive review. It is always a pleasure hosting "guests" such as yourselves (we'd prefer calling you "newly acquired friends" since we have 'met' in a manner of speaking). We hope that you enjoyed the experience, and please, if there is anything that we can muster in order to make the unit more comfortable, especially in the Customer service area or that there is anything that you would have liked to have seen or used that was not there, please do not hesitate to contact me and I will do my very best to implement the idea.
Thank you again and safe travels.

110 L'Escalier Cabana 's response

Hello Ria, Thank you so much for the positive and constructive feedback, it is sincerely appreciated.
We sincerely apologise on behalf of the bathroom pipe that was leaking a few floors above the bathroom ceiling - and that which made your experience so uncomfortable.
The fact that the water leak was not attended to immediately will definitely be looked into and for whatever reasons it was not responded and reported back to you, I will most certainly want to hear their side of the story. Thank you for alerting me to this fact, one I hope the maintenance crew have a proper answer for and one which I will alert to the Body Corporate. Again, our sincerest thanks for your visit and kind thoughts. Take care and God bless, Gary

110 L'Escalier Cabana 's response

Hello Jeannine and family,
Thank you for the review.
We do apologise most sincerely for the lift that is not working. It is also gratifying to know, that it is being replaced with a brand new system as I write this to you.
Apologies also for the manner in which the lady who helped you who was not very pleasant about the parking disks – she was very worried about the guests who came in after you as, without the discs in the parking area, all car wheels are clamped and are only released upon paying a fine. As a result, she had to purchase 2 x new discs for the new arrivals. She was merely expressing her concerns, but I will have a word with her about the manner in which she should deal with guests. Thank you most sincerely for returning them back to her mailbox. I have since, refunded you your breakage and key deposit. We thank you most sincerely for your criticism, for without these, we will not be able to gauge our service and we hope to strive to improve through the review process. Again, thank you for your visit and we look forward to seeing you and hosting you again!

110 L'Escalier Cabana 's response

Dear Valicia and Friends.

Thank you so much for the positive feedback, it is sincerely appreciated. We sincerely hope you enjoyed the upgrade to our kitchen area to allow for the ease of use of the washing machine and tumble dryer. Some work was also done to our lounge area to accommodate better viewing angles for both the sea views and to watch TV. This too we hope is a marked improvement. We hope that these improvements are a welcome addition. Please let us know if there is anything that you could or want to improve upon. We strive to keep our guests as comfortable and happy as possible. Again, our sincerest thanks for your visit and kind thoughts.

Take care and God bless,
Gary

110 L'Escalier Cabana 's response

Hallo Nico,
Dankie vir die resensie. Die gebou se bestuur is wel in kennis gestel van die hysbak wat nie werk nie, dankie. Hulle werk daaraan om 'n plan te maak en dit in werking te kry. Ons vra baie om verskoning hiervan. Ons is maar gelukkig om op die eerste vloer te wees en maar net een paar trappe om mee aftehandel om by die eenheid te kom. Ek voel uiters jammer vir die mense wat op die 7de verdieping woon. Die eetplekke wat u bedien het wat teen 9 uur toegemaak het moet seker die wegneem etes wat buite die gebou gewees het of direk voor die gebou wat toepasbaar is. Daar is wel baie ander resturante, wegneemetes en eet plekke wat 'n klein entjie af van die gebou is, soos die Spur of al die resturante in Galleria Mall waar u 24 uur kos kan kry. Ja, alhoevel die hoof strand 10 minute se stappie weg is, hou dit ook die lawaai en geluide weg en wat dit ook meer rsutig en stil vir ons mense maak. Ons wil ook graag u groot bedank teenoor die manier waarop u en u familie julle verblyf deurgebring het en die positiewe manier waarop u alle kommunikasie met my en Lanie uitgevoer het. Ons sien uit na jou volgende besoek. Vriendelike groete, Gary

110 L'Escalier Cabana 's response

Good day Fozia, Thank you so much for the positive feedback. It is sincerely appreciated. We strive to keep our guests as comfortable and happy as possible. Again, our sincerest thanks for your visit and kind thoughts. I did see that you have scored your overall experience. I noticed too, that you seemed a little unhappy with the cleanliness aspect. As you well know, the ratings and reviews are what potential guests look at when determining where to book. Thus, since you scored what we regard as well-below what we strive our guests to score or experience, I would really like to know exactly what it was that was not up to your expectations as far as the cleanliness was concerned. Once we have ascertained or found the source of the reasons that caused you to feel not totally satisfied, then I can address these issues and ensure that they never happen again. We wish to offer you the guest, the visit and experience that will want you to come back for more. I'm sure that you understand my concerns. Thanking you again for your booking and your visit. Kind regards, Gary

110 L'Escalier Cabana 's response

Dear Martin,

Thank you so much for the positive feedback, it is sincerely appreciated. We've upgraded our kitchen area to allow for the ease of use of the washing machine and tumble dryer. Some work was also done to our lounge area to accommodate better viewing angles for both the sea views and to watch TV. This too we hope is a marked improvement. We hope that these improvements are a welcome addition.

Please let us know if there is anything that you could or want to improve upon. We strive to keep our guests as comfortable and happy as possible. Again, our sincerest thanks for your visit and kind thoughts.

Take care and God bless,
Gary

110 L'Escalier Cabana 's response

Good day Harvie,

Thank you so much for the positive feedback. It is sincerely appreciated. Please let us know if there is anything that you could or want to improve upon. We strive to keep our guests as comfortable and happy as possible.

Again, our sincerest thanks for your visit and kind thoughts.

110 L'Escalier Cabana 's response

Hallo Willie.

Thank you very much for the review. We apologise most sincerely for the bad odors resonating from the bathrooms and for the leaking fridge. We searched high and low for the smells in the bathrooms and eventually found the source and cause thereof. Lanie tried her best to install strategically placed odor-inhibiting and air fresheners in the unit during your stay. We eventually found the smells resonated from the air vents (from the extractor fans) which extract the air from each of the bathrooms into the air ventilation duct in the walls. We removed the fan housings and cleaned them out thoroughly, thus removing the cause of the smells. The leaking fridge we presume was due to faulty pipes and/or condenser lines. A day before your arrival we had the fridge re-gassed but did not envisage any 'leakage' problems. Again, we thought it best not to buy a new one and disrupt your stay, but to leave the fridge for your convenience. Since your departure, we have removed the faulty fridge and have replaced it with a new fridge. Regarding the delayed payment of your key-deposit, that has been resolved. Again, apologies for the inconveniences you sustained during your visit. Thank you again for the review and we hope that you will find my answer or reply to your satisfaction. Please do not hesitate to contact me should you require any further details.

Kind regards,
Gary.

110 L'Escalier Cabana 's response

Hallo Maryke. Baie dankie vir die positiewe resensie wat u geskryf het na u onlangse besoek aan 110 L'Escalier. Dit is 'n plesier om gaste soos u te bedien. Of dit iets is wat u wil uitwys of ons in kennis stel, terugvoer word hoog op prys gestel. Ons wil ook graag u groot bedank teenoor die manier waarop u en u familie julle verblyf deurgebring het en die positiewe manier waarop u alle kommunikasie met my en Lanie uitgevoer het. Ons sien uit na jou volgende besoek. Vriendelike groete, Gary

110 L'Escalier Cabana 's response

Hallo Liezl,
Thank you so much for the positive feedback. It is sincerely appreciated. Please let us know if there is anything that you could or want to improve upon. We strive to keep our guests as comfortable and happy as possible.
Again, our sincerest thanks for your visit and kind thoughts.

110 L'Escalier Cabana 's response

Hello Mapogo,
We hope that you had an enjoyable visit at 110 L'Escalier Cabana in Toti recently. I did see on the website, that you have posted a review, which sums up your overall experience. I noticed too, that you seemed a little unhappy with the customer service and cleanliness. As you well know, the ratings and reviews are what potential guests look for when determining where to book. Thus, since you scored what we regard as well-below what we strive our guests to score or experience, I would really like to know exactly what it was that was not up to your expectations as far as the customer service and cleanliness was concerned. Once we have ascertained or found the source of the reasons that caused you to be feel not totally satisfied, then I can address these issues and ensure that they never happen again.
We wish to offer you the guest, the visit and experience that will want you to come back for more.
I'm sure that you understand my concerns.
Thanking you again for your booking and your visit.
Kind regards,
Gary

110 L'Escalier Cabana 's response

It is always so gratifying to read such positive reviews from our guests. If there is any constructive criticism you wish to give to improve on or to help us add more value to the unit, please feel free to do so. We strive to have all our guests leave with a sense of 'wanting to return'. Thank you very much for the appreciative words.

110 L'Escalier Cabana 's response

Hi Shaun.

A big thank you for the positive review you wrote after your recent visit to 110 L'Escalier. It is a pleasure hosting guests such as yourself. Feedback is highly appreciated, whether it's something you wish to point out or to inform us about. We also wish to extend to you our gratitude in the manner in which you and your friends conducted yourselves during your stay and to add, the positive manner in which you conducted all communication with me and Lanie.

We look forward to your next visit.
Kind regards,
Gary

110 L'Escalier Cabana 's response

Hi Myolan. A very hearty thank you for the wonderful review you wrote on your recent visit to 110 L'Escalier. It is a pleasure hosting guests, but more especially, guests who give feedback. However, feedback of this nature and calibre is highly appreciated. We also wish to extend to you our gratitude in the manner in which you and your friends conducted yourselves during your stay and to add, the condition in which you left and vacated the unit - spotless! We look forward to your next visit. Kind regards. Gary.

110 L'Escalier Cabana 's response

Hallo Andre en vriende,
Baie dankie vir u positiewe kommentaar en terugvoer . Dit is opreg waardeer. As daar enige iets wat ons tekort of kan regmaak, laat weet gerus en ons sal ons bes doen om dit beter te maak. Vriendelike Groete. Gary

110 L'Escalier Cabana 's response

Hallo, dankie vir die terugvoering.
Baie jammer oor die TV wat nie goed geplaas was nie.
Ons het dit in dieselfde toestand gekry toe ons hier gekom het.
Die TV is nou hernu met 'n splinter nuwe HD "Flat screen", asook die dekodeerder, wat nou HD kanale aanbied. Die TV is ook geskuif na die middel van die sitkamer muur, sodat meer mense nou die skerm kan kyk, van alle rigting en kante binne die sitkamer en van die kombuis af.

Die sitkamer TV is nou na die hoofslaapkamer geskuif.
Hoop om jul weer terug te sien.
Groete.
Gary