A Heavenly View
Review Summary
Jacques D - Jan 2024
Overall rating
Wonderful. Beautiful. Perfect.
Mike T - Nov 2023
Overall rating
A heavenly view truly lives up to its name in every way.
Ben M - Sep 2023
Overall rating
Teleurgesteld. Ander plekke vir dieselfde geld is baie beter.
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Disappointed. Other places for the same money are much better.
Room needs an upgrade. Tiles are old and broken. No shampoo or soap in bathrooms. Bedding was clean. Owner did, after I asked, provide hand soap. I have stayed in 8 different places in Cape Town in the past year with roughly the same cost and basic needs like shampoo, tea and coffee in rooms are always provided, but not at A Heavenly View. Apart from the view from the pool, the place is not special at all. The guests in the room next to us swore and vomited on Sunday morning and this added to an unpleasant experience.
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A Heavenly View 's response
Dear Ben,
I am sorry that you were so disappointed with your stay. I gave you an upgrade and thought that was a good thing to do. I am sorry it appeared not to be.
My prices are the lowest in the area and I have never offered shampoo etc. All my other guests always bring their own soap and shampoo so this has never been an issue before.
Unfortunately I cannot be held responsible for the other guests renting the other apartments. It seems very bad luck that you came upon bad behaviour of other guests. This hardly ever happens, luckily. Sadly it is out of my hands.
As a guesthouse owner I always try and do everything to please the guests. I take note of all the relevant complaints and try to improve everything.
Kind regards,
Suzette
Nazlee J - Apr 2023
Overall rating
It was amazing. The hostess was quite helpful.
A Heavenly View 's response
Thank you for your very kind words. It was such a pleasure to host such lovely guests as yourselves.
Kind regards,
Suzette
Beverley S - Mar 2023
Overall rating
I wanted to leave.
A Heavenly View 's response
Dear Beverley,
These words were only written after the guest decided to leave earlier as she had already finished her work. The website phoned me to ask if she could have two days' money returned to her as she had decided to leave two days earlier because she had finished with her work. Up until then, there had not been one single complaint. When I explained to the website that according to the legal conditions with them that this was not possible they absolutely agreed with me and said those were the rules. As if we would put linen on a bed that had not been freshly washed and ironed. Every part of the bedlinen is always freshly washed and ironed and it is a blatant lie to say that it had not been changed after the last guests. As it is a blatant lie to see the towels were old and thin and smelled as if they were from the other guests. I personally supervise everything and my housekeeper has been with me for 12 years and knows exactly what to do.
I run self-catering apartments and all my guests have my WhatsApp number, I always tell them if you need anything please let me know. I said this to Beverley and she did contact me when she wanted to borrow my hairdryer. I do not impose on my guests knocking on their doors and disturbing them. If they need anything they know how to contact me.
I am sorry to say that this review has only been written because the 2 days money wasn’t returned.
One just has to read my other reviews to get a clearer picture.
Anonymous Guest - Jan 2023
Overall rating
Inconvenient with height of room steep stairs.
Awkward packaging, small and very stylish. Lots of stairs to get to room, must be fit to get luggage upstairs to room. Said there is a guard to look after trailer outside gate only 1st night.
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Petro R - Dec 2022
Overall rating
Dit was awesome en dra baie by tot memories met vriende.
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It was awesome and adds a lot to memories with friends.
The people and other guests were very friendly, and the facilities were fantastic.
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Cheryl O - May 2022
Overall rating
Was absolutely breathtaking, it has a calming effect, staff was amazing, definitely be back soon.
Margie V - Apr 2022
Overall rating
We had the most awesome stay!
Bridget H - Jan 2022
Overall rating
Beautiful and peaceful.
A Heavenly View 's response
Dear Bridget,
Thank you so much for your very kind words which I really appreciate. It was such a pleasure having you and your lovely mother stay here.
I hope you will return one day soon.
Kind regards,
Suzette
Marcello P - Apr 2021
Overall rating
Genotvol.
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Delightful.
The owner received us well and was very friendly. We will stay at "A Heavenly View" again.
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Melisa C - Apr 2021
Overall rating
Beautiful apartment with sea views.
Zainab H - Jan 2021
Overall rating
Had an awesome time.
Jacobus W - Dec 2020
Overall rating
Waarde vir geld.
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Value for money.
The guesthouse is very well located, within walking distance of the beach and shopping centre. What bothered us is the fact that there is only one braai for 3 units, which makes it a bit difficult if all the guests want to braai. The heavenly view is a bit overgrown. There is about only two meters of the sea visible from the terrace. The bed in the master bedroom of unit 1's mattress has seen better days. Also no place to hang your wet swimwear.
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Jessica W - Oct 2020
Overall rating
Beautiful view, clean,peaceful place .Would go back anytime it's a nice place for a break away weekend.Owner is a friendly person welcome us nicely.
A Heavenly View 's response
Dear Jessica,
Thank you so very much for your kind words. It was a great pleasure to have you stay here. You were lovely guests. So pleased you enjoyed your stay and the views.
Kind regards,
Suzette
Herman S - Jan 2020
Overall rating
A great and comfortable place to sleep at night. Ideal place to relax in during the day as well.
A Heavenly View 's response
Dear Herman,
Thank you for your kind words. I am so glad you enjoyed your stay here and you were lovely guests. I do whatever I can to make the guests happy including a security guard in front of my house so that when guests are coming back late at night they have their own security guard to show them to the gate and to guard all the cars. We also have a security guard in front of the Magistrate’s Court which is in front of my house and we are right next door to the police station so all my guests feel really safe. My guests’ security is of utmost importance to me.
Then they can enjoy the rest of their stay.
Thank you for your kind comments about the view which my guests all enjoy.
Kind regards,
Suzette
Rezana S - Sep 2019
Overall rating
Anniversary and birthday weekend away.
A Heavenly View 's response
Dear Rezana,
Thank you for your kind words. It was a pleasure to have such lovely guests as yourselves come to stay here. You were friendly, neat, clean and tidy and seemed to really enjoy being here. What more can one ask of their guests.
I look forward to welcoming you here again soon.
Kind regards,
Suzette
Cornus S - Jul 2019
Overall rating
Great ligging! Honde het vreeslik geblaf en was steurend.
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Great location! The dogs were barking and it was noisy.
Great location! Neat and clean.
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Tessa B - Jan 2019
Overall rating
Gemengde gevoelens.
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Mixed feelings.
Information provided is not as it actually appears. There are so many stairs to get to your room that are not mentioned. We couldn't carry half of our stuff, because no one would carry such a heavy load to be able to get everything upstairs. It is also said that there is a sea view from your room which is also not visible, you have to go down all the stairs to the pool to see anything. There wasn't even room for our trailer, it had to stand in the way. It was damn hot in the room, we ask for a fan and the answer was, the owner doesn't keep fans on because she doesn't get that hot. It's not suitable for old people or people with babies, stairs are a real problem.
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A Heavenly View 's response
Dear Tessa,
Thank you for your feedback.
I am sorry you were unhappy with your stay. I always try and make sure I do everything for my guests, for example allowing you to bring your daughter at no extra cost, even though the apartment is only suitable for a couple sharing.
I would like to bring the below points to your attention.
Nowhere did it state that your apartment you chose had a sea view.
Nowhere did it state that I offered a fan.
It is very clear from the photos that there are steps as the view from above clearly shows.
You never told me you would be bringing a trailer. To say there was nowhere to put it is strange as you were very lucky to secure it right next to the security guard’s hut, I couldn’t think of a safer place.
If people have problems with moving or walking then it would be better to enquire about steps beforehand to avoid any misunderstandings. I don’t have fans because it is not necessary due to the lovely sea breeze blowing at all times. No other guest asks me for a fan.
I have looked at your star ratings for me, overall 1/5 , if people reading this look at all my other reviews they will see this differs greatly.
Value for money, 2/10, R700 per night for 3 people cannot be categorized as expensive, especially at peak Christmas time
Customer service 1/5, I constantly asked if you were alright and needed anything. You always said you were fine. Your room was cleaned every single day except for Christmas Day and New Year’s Day when my staff were with their families, all included at that reasonable price.
Location 1/5. Anyone looking at the photos of my property would be quite surprised to read this. My location is exactly what makes my place so popular.
Lastly 2/5 for security with a security guard right in front of my house as well as a security guard for the Magistrate’s court in front of my house as well as being next door to the police station , frankly I am at a loss what more I could do.
Kind Regards,
Suzette.
Cheslin V - Aug 2018
Overall rating
It's a super fantastic place, nice view over the ocean.
A Heavenly View 's response
Thank you so much for your very kind words Bronwin. It was such a pleasure to have you as my guests and I am so glad you enjoyed your stay here.
I hope to see you back as my guests here one day again soon.
Kind regards,
Suzette
Andrew H - Dec 2017
Overall rating
Really is a Heavenly View.
A Heavenly View 's response
Dear Andrew,
Thank you for your kind words. It was a great pleasure to have such lovely guests as yourselves.
In every way, you were simply the best guests one could wish to have. My staff thought so too. I hope to be able to see you back again soon.
Kind regards,
Suzette
Pertunia M - Oct 2017
Overall rating
The guesthouse was very cosy.
Conrad R - Jul 2017
Overall rating
Goeie waarde vir geld, goed geleë en veilig.
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Good value for money, well located and safe.
Good value for money, well located and safe.
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A Heavenly View 's response
Dear Conrad,
Thank you for your very kind words and for being such lovely guests. I hope to meet you in the future if you come to A Heavenly View again.
Kind regards,
Suzette
Markus H - Apr 2017
Overall rating
Ongelooflike heavenly view oor die see.
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Unbelievable, heavenly view of the sea.
Stunning view. Nice and close to everything and within walking distance of the beach. Neat, beautiful place and a friendly owner.
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A Heavenly View 's response
What a pleasure it was to have such lovely guests as yourselves to stay at A Heavenly View. I hope you enjoyed your honeymoon here and wish you both all of the best for your future lives together. You deserve it! Kind regards,
Suzette
Philecia E - Apr 2016
Overall rating
Dit was pragtig, rustig en definitief waarde vir geld.
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It was beautiful, peaceful and definitely value for money.
It was a beautiful place with the best view in Muizenberg! Very peaceful with a security guard who looks after the place every night. It is very close to the beach with many nice places to eat right next to the beach. A stone's throw from Kalkbaai and Vishoek which has everything one needs. I would definitely recommend them and go there again myself.
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A Heavenly View 's response
Dear Philecia,
Thank you for your very kind review. It was a pleasure to have such nice guests as yourselves here.
I am so glad you enjoyed your holiday and you were really so lucky with the weather, it has really turned and it is now raining and cold.
Hope to see you again soon.
Kind regards,
Suzette
Jenine P - Mar 2016
Overall rating
Mooi see-uitsig.
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Nice sea view.
Very friendly service. Room neat. Just note that it is up the mountain, so you have to carry your bag up the stairs.
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A Heavenly View 's response
Dear Jenine,
I tried to understand the Afrikaans. I hope I was successful. I hope you enjoyed your stay. I do have a security guard right in front of my house all night from 6 pm to 6 am as you saw and the rest of the day there is a security guard for the courthouse in front of my house as well as the fact I have 2 guard dogs on the property and I also live there so I do feel that security is excellent here. I am also next door to the police station and have very high walls. As for the location with the amazing views over the ocean there are of course steps but you were young and fit. If very elderly people wanted to come here they would always ask about the steps. At R400 per night for 2 people I have been told this is very good value for money and the most reasonable price in the area, in fact some clients told me it was cheaper than staying at the backpackers. I do try to provide a good service for money.
I do hope you and your friendly son had a good drive back home on your adventures.
Kind regards,
Suzette
- Capacity: 8 people
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Check-in: 14:00 to 20:00
Check-out: 11:00 - Address: 1 Sea View Road, Muizenberg, 7945, Western Cape
- All ages welcome
