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 at A12 Sunset Hills | TravelGround
+18

A12 Sunset Hills

1 review
Self Catering

Review Summary

2.8 out of 5from 1 review A12 Sunset Hills
Cleanliness
1.0/5
Service
2.0/5
Location
4.0/5
Safety
4.0/5
Value for money
3.0/5
Thabang M - Feb 2020
Overall score
Cleanliness
1/5
Service
2/5
Location
4/5
Safety
4/5
Value for money
3/5
Thabang M
With friends

The place is beautiful and location is also perfect.

The house was dirty, you could see it hadn't been cleaned in a while, there was hair all over the place and no clean linen, some lady promised to get people to clean for us but we stayed there for 3 nights and no one came, they only came the last day before we checked out.

A12 Sunset Hills's response

Hello Thabang, thank you for taking the time to send us your review. Your feedback is much appreciated as we strive to improve our quality and service.
We have investigated the situation regarding the cleaning issue. Please note when a booking is made normally there is a time period between bookings and guest arrivals, it usually gives us time to prepare, unfortunately in your case it was a booking followed by an immediate arrival, hence being informed beforehand that the place was not ready, at the moment and cleaning will arrive later the evening. Please understand that because of prior bookings the cleaning service had back to back departures and arrivals, therefore will only confirm on availability and not promise.
We do apologise for your stay with us not being up to standard and can assure you that considerable measures have been put into place so that our future guest do not have the same experience. Kind regards, AirAgents.

A12 Sunset Hills
From R3 371
per night (sleeps 4)
From R3 371
per night (sleeps 4)
From R3 371
per night (sleeps 4)
Make a Booking
  • Capacity: 4 people
  • Check-in: 14:00 to 20:00
    Check-out: 10:00
  • Address: 2 Horak Avenue, A12 Sunset Hills, Camps Bay, 8005, Western Cape
  • All ages welcome
https://d288tngog90ix0.cloudfront.net/AAEAAQAAAAAAAAAAAAAALaYKTLT6UtANayYPVVEgrpmtKyrqw9zhFsbxaYIIsmLAOETweu?w=1440&h=960&fit=crop&auto=format From R3 371  per night (sleeps 4) 1 5 1 3 2 Horak Avenue A12 Sunset Hills 8005 Western Cape 0860 022 102 14:00-20:00 10:00 -33.955475 18.386626
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