A12 Sunset Hills
Thabang M - Feb 2020
The place is beautiful and location is also perfect.
A12 Sunset Hills's response
Hello Thabang, thank you for taking the time to send us your review. Your feedback is much appreciated as we strive to improve our quality and service.
We have investigated the situation regarding the cleaning issue. Please note when a booking is made normally there is a time period between bookings and guest arrivals, it usually gives us time to prepare, unfortunately in your case it was a booking followed by an immediate arrival, hence being informed beforehand that the place was not ready, at the moment and cleaning will arrive later the evening. Please understand that because of prior bookings the cleaning service had back to back departures and arrivals, therefore will only confirm on availability and not promise.
We do apologise for your stay with us not being up to standard and can assure you that considerable measures have been put into place so that our future guest do not have the same experience. Kind regards, AirAgents.