Olivia W - Feb 2022
Wallace B - Sep 2020
Uitsigte is onverbeterlik, vriendelike gashere, verskeie areas ongelukkig baie verwaarloos.Read more
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Views are unbeatable, friendly hosts, several areas unfortunately very neglected.
Cliff House offers unbeatable views of the Indian Ocean and Knysna Heads, the hosts are very friendly and helpful, the basic house layout is very good and the 4 rooms (3 upstairs and 1 downstairs) have fantastic views of the sea. Free wood (even though it was raining wet) was welcome, and we enjoyed the hot tub and fire pit outside. Unfortunately, there are also quite a few foxes. We had a big problem with room 4 (downstairs) - a dehumidifier was on when we got there, trying to get rid of a very heavy musty smell in the room. When we later tried to open windows because the smell wouldn't reduce, we noticed that all the windows were completely closed and could not be opened (due to safety or wind fears?). In any case, our guests who had to sleep there decided after a few nights of struggle to try sleeping on the floor in the living room instead. The bathroom showed signs of black mold, which is obviously a health hazard that cannot be eliminated by a dehumidifier anyway. The house needs thorough maintenance and a deep clean. Several of the house's windows and doors either do not work at all, or have already been visibly destroyed so that they can only be opened with great difficulty. We tried to make breakfast one morning: the toaster didn't work (the slider wouldn't hook down so the bread could toast), and when we practiced a plan to hold the slider down with a hair band, we realized that the bread only toasts on one side. The next plan was to toast the bread in the oven, but when we opened the oven both oven racks were filthy and we had to leave them instead.
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Cliff House 's response
Dear Wallace and family
Thank you very much for your review, we appreciate all your feedback.
We will attend to the non working appliances, thanks for letting us know about it.
Please understand that the house was locked for a couple of months during lockdown where we were not able to have any staff present. We have only recently allowed staff back and due to regulations we are running on a much smaller staff compliment than what we usually do.
The relentless rains and winds we had for days on end just before your arrival also played a big role in us being unable to air the house on a frequent basis. De-humidifiers we use for the purpose of removing any moisture in the air. It is quite necessary for such an appliance along the coast especially for houses that are not being lived in daily.
I can assure you that safety has never been an issue here as The Heads is known for being one of the safest suburbs in Knysna.
Improvements to the house are being done in stages eg. we had the whole kitchen and all other wooden furniture re-painted before we opened again to give the house a modern feel. The other maintenance issues you mentioned are also being tended to as soon as possible.
Regarding the oven grids, we tried our best to scrub them clean but unfortunately guests that stayed at Cliff House before we took over the management of the house, decided to use the oven racks as braai grids hence the stains on the steel.
We want to thank you for being such kind guests and also for your objective review. We hope to see you back soon this side for you to experience the great beauty and comfort the house has to offer.
Wayne and Dirk
Tshepiso L - Oct 2019
Beautiful, spacious and well maintained holiday house with a beautiful garden. A fantastic location.Read more
- Capacity: 8 people
Check-in: 14:00 to 19:00
- Address: 34 Glen View Road, Pilots View, The Heads, Knysna, 6571, Western Cape
- All ages welcome