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Crystal Sea House

Self Catering

Review Summary

4.2 out of 5from 8 reviews for Crystal Sea House
Cleanliness
3.8/5
Service
4.3/5
Location
4.6/5
Safety
4.5/5
Value for money
3.8/5
Abigail D - Feb 2024
Overall rating
Cleanliness
1/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
1/5
Abigail D

Terrible!

Terrible, place was dirty! All crockery, utensils, glasses, pans etc were dirty with old food bits still on them, as well as some pans and braai pan broken handles and no handle on lid. Old dirty sponges to use for cleaning, drying up cloths in drawer that were supposedly "clean" stank terribly. WiFi signal was shocking! Security came to us on the Friday afternoon saying they received a complaint that we partied until 2am in the morning with loud music - we were in bed by 11pm and our Bluetooth speaker's battery died at 9pm. So someone close by obviously has issues with this place. I was very angry to be accused of this considering we were there with family and certainly do not party till all hours of the morning. Overall will not recommend this place to anyone, never mind the price, I can only say that thank goodness I got it on a 50% discount promotion.

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Edward M - Jan 2024
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Edward M
With spouse/partner

Still en rustig.

Verblyf was voldoende.

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Quiet and peaceful.

Accommodation was adequate.

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Crystal Sea House 's response

We understand that estate security had to intervene. Please call me when people in the estate behave badly.


Regards

Ernest

Crystal Sea House
Colleen B - Jan 2024
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Colleen B
With friends

We had a great stay.

The property and amenities catered for all our needs. We liked that the property had a dishwasher and washing machine, and that the property was pet friendly.

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Crystal Sea House 's response

Good day, there is a dishwasher, it's on top of the washing machine. They did not see it! They should ask or check on the itinerary. The house is pet-friendly but for small pets, not the big ones, that's why we recommend them to ask when making bookings.


Regards
Ernest Chaka

Crystal Sea House
Wilbur F - Jan 2023
Overall rating
Cleanliness
5/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
4/5
Wilbur F
Family with young children

Relaxing stay with beautiful views of the ocean.

Accommodation was outstanding.

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Marlene K - Jan 2022
Overall rating
Cleanliness
2/5
Service
4/5
Location
4/5
Safety
3/5
Value for money
4/5
Marlene K
With spouse/partner

Great location but could be so much more.

The location was great. A few things were bothersome. 1 - The outside braai and the inside weber were very dirty and we could not braai. I don't think this has been cleaned in some time. 2 - The main bathroom shower did not have a shower spray head and the water coming from the shower head that was there is very bad. 3 - The tap in the shower in the second bathroom the turner keeps on falling of. 4 - Taps in kitchen do not work properly or at all - as well as one tap in the downstairs guest toilet. 5 - Cupboards in kitchen are very dirty inside and fatty. 6 - Stove walls and stove dirty and fatty. 7 - Courtyard has no grass so it cant be classified as outside garden. It is totally paved no grass. It was overgrown with weeds and old dog poop were laying everywhere. 8 - On arrival a black bag with old refuse were laying by the backdoor in the paved outside yard and we had to dispose of this. 9 - The garage were full of cob webs and very dirty. Was not swept and maintained. 10 - Both upstairs bedrooms glass sliding doors does not lock at all and this is a serious safety concern as there are not burglar gates/doors in front of this. 11 - The blinds in the 2nd bedroom does not work and was broken so it remains open and can not be closed. 12 - Remote for main gate does not work either. 13 - Kindly advise when we will receive our R1,000. 00 breakage deposit back as we did not break anything and left the place clean as well. Thanks Marlene and Jopie.

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Paul L - Oct 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Paul L
Family with teenagers

Relaxed.

Relaxing and enjoyable.

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Crystal Sea House 's response

Thank you for the rating given to us. It gives us room for improvement.

Crystal Sea House
Piet O - Dec 2020
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Piet O
Family with teenagers

Ons het regtig lekker vakansie gehou, baie mooi see-uitsig en 1 min se stap na die strand.

Baie lekker huis om in vakansie te hou.

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We had a really nice holiday, very nice sea view and 1 minute walk to the beach.

Very nice house to keep in vacation.

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Cindy K - Aug 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Cindy K
Family with teenagers

Was great. TT didn't work.

Only have one complaint: The TV was not connected, nor was DStv plugged in or connected.

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Crystal Sea House 's response

Good day, I am still waiting for multichoice DStv to allow technician to connect. It looks like it is a Western Cape problem. We apologies for that, next time it will be sorted.



Regards

Ernest Chaka

Crystal Sea House
From R3 200
R3 200 R2 560
per night, for 6 ppl
From R3 200
R3 200 R2 560
per night, for 6 ppl
From R3 200
R3 200 R2 560
per night, for 6 ppl
Make a Booking
  • Capacity: 6 people
  • Check-in: 14:00 to 17:00
    Check-out: 10:00
  • Address: Shelley Point Estate, 1 Dune Close, St Helena Bay, 7390, Western Cape
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAATRuuWAvPtyiPfJcDA9JF6nHLtUVCI2nR2TmJQMvOhjA17NETOG?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R3 200 nowFrom R2 560 per night, for 6 ppl 8 5 1 5 Shelley Point Estate 1 Dune Close 7390 Western Cape 021 201 8900 14:00-17:00 10:00 -32.70618 17.975894635582
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