Carel D - Aug 2020
Erg lekker met stunnig view en bosveld - sielskos.
Ezanne V - Jan 2019
Perfect location, but requires some attention.
Leon F - Dec 2018
Lekker familie- en vriendetyd. Memories.
Leana D - Jul 2018
The website does not clearly state the additional fee of R1000 to be paid.
Elements 303's response
Thank you for your valued feedback. I apologize that you did not enjoy your experience with us. I would like to reiterate that the compulsory, refundable breakage deposit of R1 000 is listed on the website under Additional Fees. It is explained again in the message that we send along with every quote. For this reason, we expect that our clients are adequately informed when they accept the quotation.
We are very enthusiastic about receiving guests at Elements 303 and want every guest to have a good experience with us. Unfortunately, as stated in all the correspondence we have with our guests, we can only allow access once we have received payment in full, and a signed copy of the rules. Once we received your signed copy of the rules document, your guests were allowed access to the property immediately.
I trust that your guests enjoyed a lovely weekend, regardless of the distasteful experienced by the fact that we could not allow the guests access until we had received a signed copy of the rules document. We place our guests in high regard, and want all of them to enjoy a lovely stay. We hope that you will be able to overlook this formality and stay at our lodge again one day.
We appreciate your review and value all the feedback we receive from guests. We will look into stating the breakage deposit more clearly in future. I will also try to remind the guests about the rules document that needs to be signed before their arrival.
Roy N - Apr 2018