Review Summary
Pertunia S - Sep 2019
Overall score
We enjoyed our stay.
Elephant Springs Hotel's response
We appreciate your feedback, Pertunia. We will relay this to management.
Vincent V - Jul 2019
Overall score
Dit is voldoende.
Elephant Springs Hotel's response
Dankie Vincent vir jou terugvoer. Ons neem kennis van die stort water en sal dit met die nodige personeel bespreek en herstel.
Ruth M - Jun 2019
Overall score
Me and my friends really had a great time, the place was clean, and their breakfast was great.
Elephant Springs Hotel's response
Dear Ruth, thank you for your kind words and high praise.
We hope to see you again in the near future.
Frikkie E - Apr 2019
Overall score
Goeie waarde vir geld en die diens is uit die boonste rakke.
Elephant Springs Hotel's response
Dankie Frikkie vir jou terugvoer. Ons is verheug dat jul die nuwe Elephant Springs geniet het en ons is baie trots op ons nuwe hoofgebou, restaurant, en hotel kamers. Ons is tans nog besig met verdere opgradering en beoog om die hotel kamers se opgradering te voltooi teen die einde van die jaar.
Nkotana M - Feb 2019
Overall score
It has been fabulous and welcoming.
Elephant Springs Hotel's response
We thank you for your reply and compliments.
Nthabiseng S - Feb 2018
Overall score
Filthy.
Elephant Springs Hotel's response
We thank you for your feedback. We apologise for your experience and can advise that we have addressed the points you have raised, and have also taken disciplinary action against the team members that did not adhere to our standards.
Belinah L - Dec 2017
Overall score
I will book there again cause it's not what you see.
Read moreElephant Springs Hotel's response
Dear Guest
Thank you for your feedback on your stay at Elephant Springs Hotel. We take our Guests feedback extremely serious and strive to improve where possible. I have recently walked the hotel rooms as I do twice a month and can assure you that our air conditioners are serviced in-house and in full working condition. The air conditioner which could have been perceived as faulty has a digital display which was recently replaced with an external membrane, however, it reacts as per normal to the remote with ease.
I have not picked up any wet smell or wet carpets however in keeping with the guest experience the rooms will be aired out as to avoid a similar experience for future guests. I do regret that your stay was not as enjoyable as you expected. I can assure you that the room types you had selected are in line with the offering on the website. I will take this opportunity and feedback to re-train the housekeeping as spider webs are not the standard we are accustomed to delivering.
Once again thank you for taking the time to keep me informed.
Kind regards,
Ken Strydom, General Manager
Elephant Springs Hotel & Cabanas
Gert D - Oct 2017
Overall score
Vir seker die slegste plek wat ek al in gebly het, ek het vir my ander verblyf gaan kry, en is is seker ek gaan seker nie 'n refund kry nie.
Elephant Springs Hotel's response
Dankie vir u terugvoer. Ons neem ons gaste se beskrywing van hulle verblyf baie ernstig op omdat ons graag aan al ons gaste 'n aangename ondervinding wil bied. Alhoewel ons kroeg en restaurant oop is aan die publiek, verstaan ons dat dit dalk verwarrend kan voorkom met gaste was ingeboek is. Buite besoekers word nie in die hotel se swembad area toegelaat nie. Ons is jammer dat ons bure en aldus ons posisie nie tot ons goedkeuring was nie. Alhoewel ons hotel 'n ou gebou is, word alles skoon gehou volgens die korrekte standaarde. Ons het onlangs 'n nuwe foto sessie gehad by ons hotel om gaste 'n beter idee te gee van hoe ons produk lyk.
Alle hotel kamers word in die oggend oopgemaak na gaste uitgeboek het vir vars lug. Ons hotel se matte word ook gereeld gewas en behandel om te verseker dat daar nie reuke is nie.
Ongelukkig weens ons kansellasie klousule wat aan u verskaf is voordat u ingeboek het, is ons nie in staat om 'n terug betaling aan u te versorg nie. Indien gaste ongelukkig is word hul genooi na die ontvangs om hul ervaring met ons te deel sodat ons iets daaraan kan doen of moontlik alternatiewe verblyf vir hul te reel. In die geval het u reeds self ander akkommodasie gaan soek en was ons nie die geleentheid gebied om u verder te help nie.
Lulamile Theo J - Apr 2016
Overall score
It is terrible hotel. They do not deserve a star.
Read moreElephant Springs Hotel's response
Dear Lulamile,
We are truly sorry about the inconvenience that you experienced whilst staying at our establishment. We have full understanding for the discomfort caused as a result of the lack of hot water during your stay, and although we did everything in our power to have the matter resolved as quickly as possible, it took our maintenance team some time to repair this, despite the additional help of outsourced contractors. The lack of hot water was purely a result of equipment failure which was entirely beyond our control, and we are sorry that this caused you and your family distress. Fortunately, we were able to offer alternate facilities to try and assist, albeit not ideal. Once again, we apologize for your experience.
Regards,
Elephant Springs Hotel and Cabanas - management
Thomas P - Feb 2016
Overall score
Sentraal geleë.
Read moreKgomotso M - Feb 2015
Overall score
The accommodation was not neat and tidy at all.
Frik K - Dec 2014
Overall score
Badkamers is absoluut swak.
Lucy A - Jan 2013
Overall score
Thumbs up to Jennifer & other lady (fair lady) who really tried to make us comfortable
Tshifhiwa S - Jan 2013
Overall score
I enjoyed staying in the hotel and its so close to the resort.
Samuel S - Dec 2012
Overall score
The place is good
- Capacity: 224 people
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Check-in: 14:00 to 15:00
Check-out: 10:00 - Address: 31 Sutter Road, Bela Bela, 0480, Limpopo
- All ages welcome