Fairways Boutique Hotel
Review Summary
Gerald S - Apr 2022
Overall score
Satisfactory.
Karen B - Jan 2018
Overall score
Die dame wat by ontvangs werk, het ons van die 1ste oomblik af tuis laat voel.
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The lady who works at reception made us feel at home from the 1st moment.
Will definitely use LekkeSlaap again to book a place. Our stay at Fairways was wonderful. Food was tasty, just too much. Everyone was very nice and helpful. You will see us again for sure. Thank you very much.
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Joha V - Mar 2017
Overall score
Baie teleurgesteld. Ek voel ek en my wederhelf voel ons is geboelie.
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Very disappointed. My partner and I feel bullied.
The manager/owner is absent. Receptionist/chef/floor cleaner (?) not competent. Pathetic cleaning service. Wet towels only changed if you ask them to. Stained sheets, and torn here and there, floors not vacuumed or sweeped. Guests use the kitchen to prepare their own food. Breakfast is way below standard. Cheap sausage, meatballs etc. Poor quality fruit. I can carry on and on. Will never recommend this "hotel" at anyone. Where does the "boutique hotel" come in? Definitely not a boutique hotel.
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Fairways Boutique Hotel 's response
We are very sorry your stay was disappointing. We do pride ourselves in ensuring our guests have a wonderful stay. I have taken up some of the issues you brought to our attention and these are receiving our immediate attention.
In other matters and in our defence I would like to state:
1, The person you refer to as a receptionist/cook/floor cleaner is in fact our Duty Manager.
2. As stated on your welcome letter towels are only changed if left on the floor, which is a common "green" policy in most hotels.
3. We use only the best ingredients for our breakfasts. The sausages are Eskort pork sausages and in fact for 2 of the 4 breakfasts you had with us we bought especially for you - Ouma's best grade Boerewors from Checkers Butchery.
Jaco E - Oct 2016
Overall score
Teleurstellend swak.
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Disappointingly weak.
Sloppy over - I have photos as proof. So bad that we only spent 1 night, when others went looking for accommodation. At first the owner, Stefanie, refused to pay us back and her weak excuses from the cleaners who still didn't have the room ready for our arrival hold no water. Where was she as owner to supervise? Later she blamed the maintenance team and interior people. And she refused to speak to us when we wanted to sign out! On the contrary, Stefanie is the one who put the phone in my ear when I told her that I was standing with a whole window in my hand after I wanted to close it and there were other urgent issues that needed her attention. And she said nothing about the poor/no breakfast and that there was no service during breakfast, broken crockery of which we also sent photos. She wants to pass the place off as 4-star and thinks she's going to make a quick buck, but has no idea what service entails if she wants to boast that it's a boutique hotel. And the fact that the cupboards had no handles (broken off) and that I had to go to another room to use a safe?! Also the broken bidet and towel rail? She has not yet responded to this and who knows who she will blame for this. Avoid staying here at all costs, it's nothing more than a "glorified" low-ranking boarding house.
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Sarita C - Oct 2016
Overall score
Ons het heerlik gebly.
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We had such a nice stay.
The accommodation was clean, safe and comfortable. We could come and go via the gates as we wished. The bathroom was especially a nice treat. Breakfast was delicious.
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Marius D - Oct 2016
Overall score
Dit was heel aangenaam.
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It was very pleasant.
Although the accommodation was reasonable, it was affected by too much disturbance from other hotel guests. The room walls are thin and if other guests make noise, it is disturbing. The tub's plug didn't seal well and faucets were loose. Stones in the shower are a bad idea. It is also expensive compared to top hotels in Durban that offer much better quality. The breakfast staff were very nice.
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Jaco E - Oct 2016
Overall score
Swak verby. Die hotel verdien nie 'n 4 ster resensie nie! Het foto's deurgegee oor swak standaarde wat ons ervaar het. Vermy ten alle koste.
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Weakly over. The hotel does not deserve a 4 star review! Passed photos on poor standards we experienced. Avoid at all costs.
First, you wait at the gate in high hopes that someone will open it after ringing the intercom. Out of desperation I dial the cell number which is answered by a surly woman. After another long wait the gate opens. Two pairs of rotten shoes and an old towel greet you at the main entrance, no sign of a human being. After I rang the bell a lady came out of the kitchen, barefoot! After an extremely unprofessional reception, she takes us to the room, "luxury room" No. 1. The garden boy cum painter cum butler, also barefoot and in dirty blue overalls and T-shirt, takes our bags to the room. What a disappointment, It's dirty and clearly hasn't been cleaned properly in a long time. Cobwebs around the headlight, dirty fridge, no complimentary tea, coffee, snacks, etc. as is standard in a so-called boutique hotel. Cheap pink soap on the sink in the bathroom, the towel rail falling off. Towels are so hard they can be used as sandpaper. Blinds are broken and full of dust! The windows are screwed in and the only one that does open falls off when I close it the next morning. Breakfast is an even bigger disappointment. It's just before 9 and NO ONE in the kitchen or dining room. Four bowls of sealed yoghurt, some bananas and apples and a bowl of pineapple is the cold buffet! Cutlery is chipped and there is no one teaspoon that matches the other. So is the rest of the cutlery. No napkins. I call the owner about our complaints, but her response is that she will send someone to fix the window and hangs up on my ear. I ask for a safe or the key to the locker in our room, but am taken to room 4 and requested to use the safe there. We decide to check out. I keep ringing the bell in reception, but there is no response. I dial the landline while we are on reception but it rings repeatedly without anyone answering. I try the cell but it's off. Finally a cleaner (barefoot) appears and I request that she call Stefanie (the owner) as we want to check out and demand a refund. She disappears and after a very long time she comes back with the message that there will be no refund if we check out early. I urge her to put it in writing because she is the so-called "housekeeper" and discovers that she cannot write. I show her everything in the room that we complain about. If it wasn't for the photos I sent to LekkeSlaap, I certainly wouldn't have received a refund. This place does not deserve 4 stars in any way, does not belong on LekkeSlaap. I have never received such bad service as this.
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Fairways Boutique Hotel 's response
I am sorry that you had a bad experience.
The decorators had been in that suite before the guest arrived and made a mess.
The guest was later given a refund for the experience. This is not a review that we commonly get but in this case was fully deserved.
Anthony V - Jan 2016
Overall score
Ons het die hotel en ligging geniet.
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We enjoyed the hotel and location.
Had a great time, and liked the hotel and location right across from the beach. Would like to see the following improvements/changes: Doors to the bathrooms. Maybe offer dinner too? Jacuzzi was a bit full of sand when we wanted to use it. Otherwise - we are happy and would love to return. Thank you!
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- Capacity: 10 people
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 3 Fairway Drive, Salt Rock, 4391, KwaZulu-Natal
- All ages welcome