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 at Heaven On Vaal | TravelGround
+47

Heaven On Vaal

7 reviews
Self Catering

Review Summary

3.1 out of 5from 7 reviews for Heaven On Vaal
Cleanliness
3.0/5
Service
3.3/5
Location
3.4/5
Safety
3.1/5
Value for money
2.7/5
Nosiseko M - Jan 2019
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Nosiseko M
Family with young children

Scenic.

The view is lovely and the kids loved it. The fishing was great.

Heaven On Vaal's response

Thank you so much and we do hope to see you again soon as we enjoyed having you.
Ansie and all Heaven staff,
Heaven on Vaal

Heaven On Vaal
Louise S - Oct 2018
Overall score
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
3/5
Louise S
With spouse/partner

Baie geniet en kliëntediens uit die boek uit.

Almal was baie behulpsaam met die aankoms en hulp is verleen met aflaai. Die weer het nie saamgespeel nie, maar ons kon oor niks kla nie. Dankie, dit was baie lekker.

Heaven On Vaal's response

Dankie Louise vir die terugvoer en hoop om julle weer bennekort te sien. Ons is so jammer om te se dat die weer die laaste paar naweke was heerlik.

Heaven On Vaal
Lizette J - Apr 2018
Overall score
Cleanliness
1/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
1/5
Lizette J
With spouse/partner

Not too pleasant.

It has a nice view, but the flat is very confined and messy. The ceiling fans don't work properly. The microwave is noisy. The fridge leaks and has paint peeling off. The walls are damp.

This review has been translated,click hereto view the original version.

Minder aangenaam.

Die plek het 'n pragtige uitsig, maar die woonstel is baie beknop en slordig. Dakwaaiers werk nie behoorlik nie. Mikrogolf maak 'n geraas. Yskas lek water en dop op. Mure slaan vog deur.

You are reading the original review,click hereto view the translated version.

Heaven On Vaal's response

I am so sorry to hear that Lizette was so unhappy and did not chat to me during her stay. I have taken note of all the comments above and will certainly recheck this unit for the issues mentioned.

Heaven On Vaal
Christo S - Jul 2017
Overall score
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
1/5
Value for money
1/5
Christo S

Disappointment of the year.

This is definitely the poorest place we have ever encountered. The pictures are a lie and the place is definitely not worth R200 a night. Everything was in a bad condition and very neglected. At this price, much better is expected. When we got clear signs of mouse remains in the daybed it was just too much for us. My wife and son refused to sleep there, but by then there were no sign of the owner or her staff. We lost R2 400.

This review has been translated,click hereto view the original version.

Teleurstelling van die jaar.

Hierdie is beslis die swakste wat ons nog teëgekom het. Die voorstellings en foto's is 'n klug en die plek is beslis nie eers R200 per nag werd nie. Alles was in 'n swak toestand en baie verwaarloos, teen hierdie prys verwag mens beslis beter. Toe ons duidelike tekens van muisreste in die dagbed kry was dit net een te veel vir ons. My vrou en seun het geweier om daar te slaap, maar teen hierdie tyd was daar geen tekens meer van die eienaar of haar personeel nie. Ons het R2 400 verloor.

You are reading the original review,click hereto view the translated version.

Heaven On Vaal's response

I am very sorry that the guest was unsatisfied and unfortunately I have to respond as such. Firstly, the guest had booked for the previous week and when I called to ask what time he would be arriving, his response was: " Oh I am sorry I thought it was for next weekend, you know what it is like when you get old". I very kindly allowed him to change to the following week. This was at my expense, as I had other customers for the unit whom I was unable to help, and even though I tried to call them after he stated that he was not arriving, they had found alternative accommodation.

The photos are exactly as per our pictures on the site. We do, however, have 2 sets of linen so this is sometimes different.

Unfortunately, gheko droppings is sometimes confused with rat droppings, as in this case.

As soon as my staff called me to tell me that the guest was unhappy, I told the staff to show them other units. Unfortunately he was already on his way to Parys as he told the representative that he was going to find accommodation in Parys. When the guest arrived, I explained that my staff would check them in as I was on my way to a meeting in Parys, he was fully aware of this. My staff were on the premises and that is how I found out that he had left. When I called to speak to him, he never took my call. I cut my meeting short and immediately headed back to Heaven. There is only 1 way from Parys to Heaven and I was on the look out for his car so that I could stop and chat to him as he did not answer his phone.

Once again, I am so sorry he had this unhappy experience but I am also sorry that Heaven was not given an opportunity to rectify this at the time.

Heaven On Vaal
Debbie S - Jan 2017
Overall score
Cleanliness
2/5
Service
2/5
Location
1/5
Safety
1/5
Value for money
2/5
Debbie S
With friends

Accommodation is exceptionally neglected.

Heaven on Vaal would have been the perfect destination if the building (and the area) was maintained and neat. We had water leaks right through the flat. We could not use the patio at all whilst it was raining. The white bedding on the photos, was not in the flat at all. The fitted sheets were torn. The kitchen wasn't properly cleaned and it was covered in flies on arrival. The staff were very helpful with carrying our luggage and the caretaker came to take a look at the leaks. The area where we fished was very neat. I think the price we paid wasn't in proportion to what we got.

This review has been translated,click hereto view the original version.

Die verblyf was uiters verwaarloos.

Heaven on Vaal sou die perfekte bestemming gewees het as die gebou (en die omgewing) onderhou en netjies was. Ons het waterlekke gehad regdeur die woonstel. Ons kon glad nie die stoep gebruik het terwyl dit gereën het nie. Die wit beddegoed wat op die fotos was was glad nie in die woonstel nie. Die paslakens was geskeur. Die kombuis was nie ordentlik skoon nie en was dit oortrek met vlieë met ons aankoms. Die personeel was baie behulpsaam met die dra van ons bagasie en die opsigter het kom kyk na die waterlekke. Die area waar ons vis gevang het was baie netjies. Ek dink die tarief wat ons betaal het teenoor dit wat ons gekry was nie in verhouding nie.

You are reading the original review,click hereto view the translated version.

Heaven On Vaal's response

Unfortunately we had an incredible amount of rain over this period which was completely unusual. This resulted in the balcony being unusually wet and leaked where this had not happened before. We have 3 sets of linen for each unit and generally this unit shows purple linen on the pics. I will definitely check the linen with the housekeeper as well as the issue with regards to the kitchen as this is not our usual service. As everyone in our area has experienced the fly issue, which is also unusual but perhaps it was due to the excessive rain, we alway spray our units prior to occupation. Again I will check with the housekeeper. I am very sorry that the experience was not good for Debbie & friends but have taken the comments into account to improve where we can.

Heaven On Vaal
Heinrich V - May 2015
Overall score
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Heinrich V
Family with teenagers

Netjies, veilig en asemrowende uitsig.

Pragtige uitsig en 'n sonsopkoms wat jou so naby aan jou Skepper laat voel ... Heaven on Vaal is presies wat die naam sê. Die verblyf het ons geheel en al laat vergeet van die wereld en al sy bedrywighede en ons het almal behoorlik gerus en herlaai.

Mark D - Jan 2015
Overall score
Cleanliness
4/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Mark D
With friends

Neat accommodation

The rooks are very nice with a fantastic views and easy access to the accommodation. The only let down was discovering that all of the flats are so close to each other, and you can see all the other unit's residents when on the balcony.

was R1 600
From R1 120
per night (sleeps 4)
was R1 600
From R1 120
per night (sleeps 4)
was R1 600
From R1 120
per night (sleeps 4)
Make a Booking
  • Capacity: 31 people
  • Check-in: 14:00 to 18:00
    Check-out: 10:00
  • Address: 1 Diamond Cove, Vaaloewer Avenue, Vaaloewer, Vanderbijlpark, 1911, Gauteng
  • All ages welcome
https://d288tngog90ix0.cloudfront.net/AAEAAQAAAAAAAAAAAAAAJGQ0YzE5Y2EwLTE5MGUtNGY1ZC04YWY0LTAzMzdkZTQxYjlmNg?w=1440&h=960&fit=crop&auto=format was R1 600, now From R1 120  per night (sleeps 4) 7 5 1 4 1 Diamond Cove Vaaloewer Avenue, Vaaloewer 1911 Gauteng 0860 022 102 14:00-18:00 10:00 -26.735731947663 27.60786741972
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