Hotel 224 and Serviced Apartments
Review Summary
Rita-lize C - Aug 2023
Overall rating
Slegte ervaring.
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Bad experience.
Not a good experience at all, the check in at 14h00 was chaos, the rooms were not ready yet, there were hordes of people sitting in reception waiting for their rooms, very unprofessional. Some of our friends only got their rooms before 16h00. The rooms are very small and cramped, don't think I will stay there again.
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Hotel 224 and Serviced Apartments 's response
Dear Rita-lize,
Firstly, I would like to thank you for staying with us at Hotel 224 and Serviced Apartments during your recent visit to Pretoria. Thank you for also taking the time to review and give us feedback with regard to your recent stay with us. We really appreciate Guest feedback to assist us in ensuring we meet and exceed our Guest expectations. Your comments are highly appreciated! Thank you for also sharing more details of your experience with us to assist us in making sure we do not make the same mistakes again.
My team and I always do our best to ensure our guests are well looked after.
I am sad to see that we have disappointed you and that our rooms were not clean and ready for check-in at 14:00. We were fully booked on Friday evening. Our housekeeping team with reception worked together to clear the departures and to clean and prepare the rooms for the new arrivals. Unfortunately, it was not possible for us to have all the rooms ready at 14:00. I am very sorry for the inconvenience that was caused to you and your friends.
I do hope we will have the privilege of having you as a Guest again in the near future to afford you true Hotel 224 Service and Hospitality.
Thank you for the opportunity, we do really hope that we will see you soon again.
Kind regards,
Bernice
Anton V - Aug 2023
Overall rating
Was lekker en gerieflik, net baie gesukkel om in te teken, hulle was nie gereed vir al die mense nie.
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Was nice and convenient, just had a lot of trouble checking in, they weren't ready for all the people.
We got there at 14:00 and we couldn't go to the room until 15:30, had to hang around in the lobby, nobody knew what was going on and people were booked into rooms that already had people in them. It was very messy, but once we were in our room it was clean and tidy and we had a nice time there. We didn't have breakfast, but the others said the food was good.
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Hotel 224 and Serviced Apartments 's response
Dear Anton,
Thank you for your review and feedback. I am very sorry that all our rooms were not ready at 14h00. We were fully booked the previous night and many of the guests checked out late. Our housekeeping team did the best they could to ensure that we can give out the rooms as early as possible and still maintain a high standard.
I hope that you will stay with us again in the future, we look forward to hearing from you in the near future.
Kind regards
Bernice
Fritz S - Jul 2023
Overall rating
Beste opsie in Arcadia.
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Best option in Arcadia.
Arcadia is not a pleasant area. If you do have to/want to stay in the area, 224 offers you the no. 1 option for accommodation, and is value for money, tidy, safe and very good service.
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Hotel 224 and Serviced Apartments 's response
Dear Fritz,
Thank you for your review and for recommending our hotel to other travelers.
We are looking forward to hearing from you again in the near future.
Kind regards
Bernice
Theunis D - Jul 2023
Overall rating
Veilige plek om oor te slaap vanaf Loftus Versveld.
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Safe place to sleep over from Loftus Versveld.
Food was great. Just 50 minutes' drive from the East Rand.
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Hotel 224 and Serviced Apartments 's response
Beste Theunis,
Baie dankie vir u terugvoer, ek is baie bly om te hoor julle het dit geniet.
Ons sien uit om weer van u te hoor.
Groete
Bernice
Edwin N - May 2023
Overall rating
Great accommodation, value for money, excellent views from the rooms.
Hotel 224 and Serviced Apartments 's response
Dear Guest,
Thank you for your choosing Hotel 224, we are very happy to heat that you enjoyed your stay.
We look forward to hearing from you again in the near future.
Kind regards
Bernice
Siggy H - Feb 2019
Overall rating
Not a very nice area!
Hotel 224 and Serviced Apartments 's response
Dear Guest,
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
Our standard rooms are 18m2 and well equipped and in our opinion very good value for money when compared with our competitors in the area. Alternatively, we also offer apartment rooms which are more spacious than the standard hotel rooms.
The hotel is close to Loftus, please note that we provide a courtesy shuttle to and from Loftus on game days.
We do hope to hear from you again.
Kind regards
Bernice
Lize V - Dec 2017
Overall rating
Gemaklik.
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Comfortable.
The rooms are clean and tidy and the restaurant on site staff are friendly and the food was of a high quality. However, there was confusion with the payment and this caused awkwardness.
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Hotel 224 and Serviced Apartments 's response
Dear Liza,
Thank you for your review and feedback. We are delighted to hear that you enjoyed your stay with us.
We are very sorry to hear that there was confusion regarding the payment on arrival. Please accept our sincere apologies for the discomfort caused. All the front desk staff received training on online bookings to ensure that they all understand the payment procedure.
We are looking forward to hearing from you again soon.
Kind regards
Bernice
Louise L - Aug 2017
Overall rating
Rustig en netjies.
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Quiet and tidy.
We stayed in Hotel 224 with our school choir who participated in a competition. I was surprised at how the arrangements flowed with such a large group of children. All the apartments were neat and well equipped. Their meals were of good quality and plentiful. Their buffet breakfast was a great variety and very very tasty.
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Hotel 224 and Serviced Apartments 's response
Beste Louise,
Baie dankie vir jou terugvoer ivm julle verblyf by ons. Ons is baie bly om te hoor dat julle julle verblyf by ons geniet het.
Ons sien daarna uit om gou weer van julle te hoor.
Vriendelike groete
Bernice
Rassie P - Aug 2016
Overall rating
Die ligging is in 'n te besige pad en die voertuie is nogal steurend.
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The location is in too busy a road and the vehicles are quite bothersome.
When we got there, they reasoned over the amount paid seeing as how the agent apparently subtracted it and instead of R350 we still had to pay, they wanted an amount greater than R500. After we requested a refund and wanted to go look for a different place to stay, the owner came and apologised and the problem was solved. Unnecessary inconvenience. Don't know if I'd stay there again.
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Hotel 224 and Serviced Apartments 's response
Beste Rassie
Baie dankie vir jou terugvoer. Ons vra onverskoning vir die misverstand ivm die betaling. Ek is bly om te hoor die bestuurder kon die probleem oplos. Ons het aan al die ontvangs personeel opleiding gegee om seker te maak hulle almal verstaan die betaal prosedure met aanlyn besprekings. Ons kan met sekerheid sê dat die probleem nou opgelos is.
Ons sien daarna uit om weer van julle te hoor.
Vriendelike groete
Bernice
Jannie L - Mar 2015
Overall rating
Sal nie weer gaan nie.
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Will not go again.
It was good in the past, but it has deteriorated a lot.
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Hotel 224 and Serviced Apartments 's response
Good morning Jannie,
At the outset I must apologize for the bad experience during you last visit at hotel 224. It is our goal to delight and offer best customer service to all our guests but should we fail to do so we endeavor to rectify our mistakes. We would appreciate if you could send us more information regarding your visit in order to investigate and resolve any problems you encountered.
We look forward to receiving your feedback.
Warm regards
Bernice van Zijl
Front office manager
Yolandi V - Aug 2014
Overall rating
'n Baie netjiese en professionele instansie.
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A very neat and professional establishment.
I would recommend it to anyone!
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Hotel 224 and Serviced Apartments 's response
Good morning Yolandi,
Thank you for your review, we are very pleased to hear that you enjoyed your stay with us.
We look forward to hearing from you again soon.
Warm regards
Bernice van Zijl
Front office manager
Mduduzi S - Aug 2014
Overall rating
Nice place to be at and customer care is the order of the day
Hotel 224 and Serviced Apartments 's response
Good morning,
Thank you for your feedback and giving us the perfect score. We are very pleased to hear that the staff took care of all your needs and that you enjoyed our full English breakfast buffet.
Please visit our Facebook page for any upcoming specials.
We look forward to your next visit.
Warm regards
Bernice van Zijl
Front office manager
Rondia H - Jul 2014
Overall rating
Decent
Hotel 224 and Serviced Apartments 's response
Good morning,
Thank you for completing the review - Management and staff are committed to offering five star service to our guests. To do so we need your feedback.
If you have any suggestions to improve our service please let us know.
We look forward to receiving your suggestions.
Warm regards
Bernice van Zijl
Front office manager
Johann D - Jun 2014
Overall rating
Aangename verblyf.
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Pleasant stay.
Good value for money. The buffet dinner was a bit disappointing, but the breakfast made up for it. Will certainly use this institution's service again in the future.
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Hotel 224 and Serviced Apartments 's response
Good morning,
Thank you for your feedback. Please note that since June 2014 we have appointed a new head chef who has made many improvements on the variety of dishes we offer on our breakfast, lunch and dinner buffet - the feedback on the improvements was very positive.
We look forward to hearing from you again soon.
Warm regards
Bernice van Zijl
Front office manager
Hennie S - May 2014
Overall rating
Vriendelike ontvangs/bediening, veilige parkering, smaaklike etes, skoon kamers en geriewe.
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Friendly reception/service, safe parking, tasty meals, clean rooms and facilities.
The reception area is brisk and professional. The clothing of the waiters is cut suits. The attire for guests in the restaurant/dining hall is semi-formal. The dinner and breakfast are well prepared and there is a variety of food/dishes to choose from. On the 12th floor there is a nice view of the Union Building and illuminated gardens. There is of course movement all night. I would definitely recommend Hotel 224 for a short stay for business interests and even longer for tourists.
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Hotel 224 and Serviced Apartments 's response
Good morning Hennie,
Thank you for your review, we are pleased to hear that you enjoyed your stay at our hotel.
We look forward to hearing from you again soon.
Warm regards
Bernice
Thomas H - Apr 2014
Overall rating
Lekke!
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Leaks!
See the stars below.
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Hotel 224 and Serviced Apartments 's response
Dear Guest. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Warm regards Bernice van Zijl Front office manager
Chris K - Feb 2014
Overall rating
Gemaklike hotel, baie sentraal, veilige parkering en baie goeie kos.
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Comfortable hotel, very central, secure parking and very good food.
The hotel offers excellent value for money and is very central. The food is really excellent in the price range. I stayed on the top floor in a non-smoking room which offered a wonderful view of Pretoria.
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Hotel 224 and Serviced Apartments 's response
Dear Guest. Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook page for promos that you might be interested in. Looking forward to seeing you again soon. Warm regards Bernice van Zijl Front office manager
Daan D - Jan 2014
Overall rating
Verblyf aangenaam, net jammer ander gaste was raserig.
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Pleasant stay, only pity other guests were noisy.
Everything was well organized, and the service was good.
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Hotel 224 and Serviced Apartments 's response
Good morning,
Thank you for your feedback. We are very sad to hear that inconsiderate guests spoiled your stay with us. Please note that our front desk is available 24 hours to assist with any queries during your stay, including noisy guests.
We look forward to your next visit.
Warm regards
Bernice van Zijl
Front office manager
Karabelo N - Dec 2013
Overall rating
Decent
Hotel 224 and Serviced Apartments 's response
Dear Traveler. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and is looking forward to having you again as a guest in our hotel. please visit our Facebook page for more information regarding the revamp of the hotel since your last visit. Warm regards Bernice van Zijl Front office manager
Thokozani X - Oct 2013
Overall rating
I was satisfied with the venue and the service I received
Hotel 224 and Serviced Apartments 's response
Dear Happy Guest. Thank you for your review and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Mamma M - Sep 2013
Overall rating
Excellent
Hotel 224 and Serviced Apartments 's response
Good morning. Thank you for giving us a perfect rating. We look forward to hearing from you again soon. Warm regards Bernice van Zijl Front office manager
Leseilane M - Mar 2013
Overall rating
A great place to stay, indeed.
Hotel 224 and Serviced Apartments 's response
Good morning. Thank you for your review. We are very pleased to hear that you enjoyed your stay with us. Since your last visit we have completed several phases of our revamp, please visit our Facebook page for more information and photos of the hotel. We look forward to your next visit. Warm regards Bernice van Zijl Front office manager
Santjie R - Mar 2013
Overall rating
Very pleasant stay, staff very friendly and helpful. Good food, dinner outstanding !
Hotel 224 and Serviced Apartments 's response
Dear Susanna, Thank you for your positive feedback, we enjoyed hosting you. We look forward to hearing from you again soon. Warm regards Bernice van Zijl Front office manager
- Capacity: 514 people
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Check-in: 14:00 to 18:00
Check-out: 10:00 - Address: C/O Francis Baard and Leyds Street, Arcadia, Pretoria, 0007, Gauteng
- All ages welcome
