Review Summary
Yusuf S - May 2022
Overall score
Ek was baie tevrede met my bespreking by Hotel Savoy.
Hotel Savoy & Conference Centre 's response
Good day,
Thank you for taking the time to send us a review, we appreciate the feedback and look forward to seeing you again.
With regards,
Joanne
Gernie A - Jan 2022
Overall score
Baie lekker gebly.
Elizna V - Dec 2021
Overall score
Very neat and very helpful.
Paul K - Sep 2021
Overall score
Baie skoon.
David P - May 2021
Overall score
Good, clean and comfortable executive room. Breakfast was very tasty.
Hotel Savoy & Conference Centre 's response
Thank you for your lovely recommendation, I will pass on your compliment to my team!
We hope to see you again soon.
Samil P - Dec 2020
Overall score
Good service.
Leona P - Dec 2019
Overall score
Pleasant.
This review has been translated,click hereto view the original version.
Aangenaam.
Ek het 'n versoek gerig vir 'n haardroër en daar is een belowe, maar nooit afgelewer nie. Ek was gedwing om nog 'n nag oor te bly aangesien my vlug gekanselleer is. Die personnel was baie behulpsaam, maar ek het geen melk in my kamer gehad nie.
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Hotel Savoy & Conference Centre 's response
Good day,
Firstly apologies that I am responding in English, I would try in Afrikaans but you may not understand what I am saying as my written Afrikaans is not the best.
Please accept my sincerest apology for the poor service you received from my hotel on your last stay with regards to the hairdryer as well as not having amenities in your room.
Thank you for bringing it to my attention as I am able to hold the responsible department accountable for this. This is not our standard of service and it will be addressed.
May I ask that when you return to Mthatha to kindly let me know as I would like to offer you a complimentary upgrade to one of our Executive Suites on your next stay.
Have a happy festive season and wishing you all the best for 2020!
With kind regards,
Joanne
Ronel V - Jan 2018
Overall score
Veilige oornag in Mthatha.
Hotel Savoy & Conference Centre 's response
Good day, thank you for your review, we sincerely appreciate the feedback!
Have a great 2018!
Carin E - Jan 2017
Overall score
Disappointing.
This review has been translated,click hereto view the original version.
Teleurstellend.
Geen bespreking met ons aankoms nie. Bestuurder reeds huistoe. Twee dames aan diens was nie seker wat om te doen nie. Na 'n is 'n nuwe bespreking gemaak. Die vierde kamer wat aangebied is, was skoongemaak en bed oorgetrek, steeds geen handdoeke en TV-kontrole nie. Musiek van ander gaste in parkeerarea en Executive Suites was steurend tot laatnag. Minder lekker ervaring.
You are reading the original review,click hereto view the translated version.
Hotel Savoy & Conference Centre 's response
Dear Mrs. Erasmus,
Please accept my sincerest apology for the inconvenience you were caused at the time of checking into my hotel. It seems to have been a system error as your booking was made but had not interfaced into our property management system and therefore was not showing on the arrivals list for the day. TravelGround is not at fault in anyway and I can assure you that I have raised these concerns with our Interface service provider. I am still awaiting their feedback. Then of course being checked into several dirty rooms is not acceptable at all and I humbly apologize for the poor service in that you received, this is not the level of service that I aim to achieve and action has been taken with the housekeeping department. I hope that this unfortunate incident will not leave us in a bad light and that you will afford us another opportunity to redeem ourselves, should you ever travel through Mthatha again. As I would love to offer you a complimentary night in one of our Executive rooms as a small gesture for all of the inconvenience caused.
Chris B - Oct 2015
Overall score
Baie aangenaam en veilig.
Abel K - Jul 2015
Overall score
Inconvenient.
Marianne D - Apr 2015
Overall score
Netjies en doeltreffend.
Jackie N - Jan 2015
Overall score
'n Juweel in 'n onbeskryflike mooi deel van ons land.
Jonella P - Jan 2015
Overall score
Friendly people!
Gerrie J - Sep 2013
Overall score
Goed na 'n dag se ver ry.
- Capacity: 200 people
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Check-in: 14:00 to 22:00
Check-out: 11:00 - Address: 912 Nelson Mandela Drive, Mthatha, 5001, Eastern Cape
- All ages welcome