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King's Lodge Hotel

Hotel

Review Summary

4.2 out of 5from 59 reviews for King's Lodge Hotel
Cleanliness
4.1/5
Service
4.1/5
Location
4.6/5
Safety
4.4/5
Value for money
4.0/5
Paula C - Mar 2024
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Paula C
With spouse/partner

The staff are lovely and accommodating.

The staff are lovely and we were upgraded to a cottage because of a soccer team coming to stay over. The venue is in need of some work, but post Covid we understand that it is a challenge. Some of the other guests were not considerate of their noise levels. We were not able to pick up WiFi in the cottage, only in the main building.

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Pieter F - Oct 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Pieter F
With spouse/partner

'n Hotel soos weleer.

'n Outydse hotel soos van weleer. Sal dalk 'n klein opgradering in die nabye toekoms benodig. Maar die prys en vriendelike diens vergoed nog steeds vir wat andersins dalk mag tekortkom.

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A hotel like the old days.

An old-fashioned hotel like the old days. May need a small upgrade in the near future. But the price and friendly service still make up for what might otherwise be lacking.

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Tom D - Oct 2023
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Tom D
On business

Goeie waarde vir geld.

Personeel is vriendelik en hulpvaardig.

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Good value for money.

Staff are friendly and helpful.

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Glenda W - Sep 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Glenda W
With spouse/partner

Very relaxing stay surrounded by nature.

There is lots to do in and around Hogsback, especially the hiking trails. The scenery is absolutely magnificent. The weather wasn't great, and gale force winds caused havoc with power availability, but other than that, it was a pleasant stay.

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Anza B - Sep 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Anza B

Dit was baie lekker.

King's Lodge Hotel se personeel is baie vriendelik en die elektriese komberse was uitstekend om in 'n warm bed te kan gaan slaap tydens die koue aande. Ongelukkig het ons eenheid geen stort gehad nie (wel 'n bad met warm water), maar die perseel is besig om opgeknap te word.

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It was very nice.

King's Lodge Hotel staff are very friendly and the electric blankets were excellent to be able to go to sleep in a warm bed during the cold evenings. Unfortunately our unit did not have a shower (it did have a bath with hot water) but the premises are being renovated.

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Maya B - Aug 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Maya B
With spouse/partner

Totally relaxing.

Thank you to the King's Lodge team for such a lovely, relaxing stay and delicious meals by Chef Chipi. They very kindly allowed us to bring along our 2 dogs and they enjoyed the space as well. Siya at reception is so lovely as is the waitress at the restaurant. Our cottage was comfortable enough though the lounge seating could be better, an actual small sofa would be great. Our bed was very cosy and warm. The little fireplace made the space very toasty but it did smoke a lot. I would have liked more cutlery, crockery (especially if we invited Hogsback friends for coffee) and a pan or 2 extra. I was pleasantly surprised that the cottage is serviced daily. Wi-Fi worked well, even during load shedding. We will definitely be back.

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Quintin W - Jul 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Quintin W
With spouse/partner

Pleasant, enjoyable, relaxing.

Lovely unit, well-equipped. Very friendly, helpful, and accommodating management and staff. Will definitely return.

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Mareli S - Jun 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mareli S
With friends

Beautiful spot, immaculate service, excellent value for money.

King's Lodge Hotel in Hogsback provides everything you need: perfect location, warm service with staff totally willing to go the extra mile, a cosy on-site restaurant with great food at excellent prices and a cosy fireplace in the cottages to fight the winter cold. The cottages are old but sparklingly clean and everything you need is in working order - truly great value for money. We will definitely be back. Brent is a perfect host.

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Annemarie H - Jun 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Annemarie H
With spouse/partner

What a wonderful experience to be able to stay in such a welcoming old time hotel.

An old hotel that fits in with nature (and I love old things), the room was spotless and the food was fresh and awesome. I have already made another booking. This is not a place it feels like home and thank you very much, Brent. What a friendly and generous host!

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Annemarie R - May 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Annemarie R
With friends

Good value for money.

The staff was helpful, the location is good and the accommodation was clean and comfortable.

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Kay G - May 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Kay G
With spouse/partner

First time visitors. Staff were helpful, suggesting where to go and what walks to do.

Autumn leaves were beautiful as were the flowers. Tall trees! Gentle English country garden atmosphere. Loved the wood fireplace. P.s forgot to ask for a room with a shower!

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Charl B - Apr 2023
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Charl B
With spouse/partner

Lekker.

Was 'n baie lekker naweek.

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Nice.

Was a very nice weekend.

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Robbie H - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Robbie H
Family with teenagers

Fantastic.

Relaxed and quiet, beautiful spot.

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Marita V - Oct 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Marita V
Individual traveler

Baie lekker verblyf met fantastiese kliëntedients.

Outydse hotel met baie netjiese fasiliteite. Baie gawe diens.

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Very nice stay with fantastic customer service.

Old fashioned hotel with very neat facilities. Very nice service.

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Anel B - Dec 2021
Overall rating
Cleanliness
2/5
Service
2/5
Location
4/5
Safety
2/5
Value for money
2/5
Anel B
Family with teenagers

Verwaarloosde hotel.

2 skuifdeure kon nie sluit en skuif nie. Skoorsteen was gebreek so al die rook is in jou huis. Huis stink! Badwater is bruin, maar dit kan wees van al die reën. Badkamer se wasbak lek. Dit was net water elke keer as mens dit gebruik. Regtig teleurgesteld in King's Lodge, maar Hogsback self is verskriklik mooi.

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Neglected hotel.

2 sliding doors could not lock and slide. Chimney was broken so all the smoke is in your house. House stinks! Bath water is brown, but that could be from all the rain. Bathroom sink leaking. It was just water every time one used it. Really disappointed in King's Lodge, but Hogsback itself is terribly beautiful.

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Bianca V - Oct 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
3/5
Bianca V
With spouse/partner

Goeie belewenis, het elke oomblik in Hogsback geniet.

Elke bestemming is baie mooi. Sal aanbeveel vir vriende en familie om Hogsback te besoek.

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Great experience, enjoyed every moment in Hogsback.

Every destination is very beautiful. Will recommend to friends and family to visit Hogsback.

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Carene M - Sep 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Carene M
With spouse/partner

Lekker gebly.

Lekker plekkie om oor te bly in 'n wonderskone deel van die land. Ons was opgegradeer na 'n kothuis wat baie snoesig was. Dit was skoon en netjies asook goed ingerig. Die kaggel stofie het egter rook gelek en ons kon toe nie op 'n yskoue nag die wooneenheid verhit nie.

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Nice stay.

Nice place to stay in a wonderful part of the country. We were upgraded to a cottage which was very cozy. It was clean and tidy as well as well furnished. However, the fireplace stove leaked smoke and we were then unable to heat the unit on a freezing cold night.

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Bernie R - Sep 2021
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
2/5
Bernie R

Hogsback is a stunning place.

Accommodation is a bit run down for the price. It was disappointing that there was no fireplace in the cottage. Kitchen can be fixed up and broken cutlery replaced.

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Fred U - Sep 2021
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
3/5
Fred U
With spouse/partner

Hogsback is 'n pragtige dorpie en moet beslis besoek word.

Die verblyf is netjies, maar van die meubels is oud en moet vervang word.

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Hogsback is a beautiful village and a must visit.

The accommodation is neat, but some of the furniture is old and needs to be replaced.

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Tracy H - Sep 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Tracy H
With spouse/partner

Comfortable and clean.

It was a nice overnight stop, the room was clean and the staff was very friendly. A short distance away from restaurants.

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Nomaswazi T - Sep 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Nomaswazi T
With friends

We had a good time, the place is neat; quiet and close to the restaurants around.

You are doing a great job.

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Loni E - Apr 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Loni E
With friends

Heerlike, aardse dorpie.

Die boomryke omgewing is 'n lafenis vir enige stadsjapie.

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Lovely, earthy village.

The tree-rich surroundings are a delight for any city dweller.

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Rieghard J - Dec 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Rieghard J
With spouse/partner

Easy, clean, comfortable.

Quick and easy check-in, the room was exactly as we expected and as described on the website. Good value and enjoyed our stay! Friendly staff!

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Jean R - Jan 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jean R
With spouse/partner

Comfortable, peaceful and central accommodation in Hogsback.

Very peaceful and comfortably equipped self-catering cottage surrounded by huge trees. The staff was caring and very helpful. Basic restaurant menu, well cooked and tasty. Breakfast was lovely. Will definitely return when next visiting Hogsback.

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Pieter L - Dec 2019
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Pieter L
With friends

Pragtige klein dorpie.

Die hotel is goed geleë en maklik om te vind, kamer was mooi skoon en die personeel aan diens baie vriendelik.

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Beautiful little town.

The hotel is well located and easy to find, room was nice and clean and the staff on duty very friendly.

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Petrus V - Nov 2019
Overall rating
Cleanliness
2/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
1/5
Petrus V
With spouse/partner

Bestuur gee geen aandag aan kliënte se klagtes nie.

Toe ons inboek die middag het ons die personeel in kennis gestel ons gaan laat terug wees die aand moet ons enige reëlings tref. Hulle het vir ons gesê daar is 'n voordeursleutel van die hotel aan ons kamersleutel, ons laat onsself in deur die nag. Daar was 2 sleutels aan ons kamersleutel so het verneem die een is die voordeur se sleutel toe ons die aand terug by hotel kom was voordeur gesluit en toe ons wou oopsluit net om agter te kom die sleutel werk nie. Die klokkie by die voordeur was ook buite werking en die hotel se nommer wat ek geskakel het, het net gelui, geen persoon in sig om te help nie. Vir meer as 'n uur gesukkel om te probeer inkom tot ons besluit het om ons kamer se venster te breek net om in te kom gelukkig voor dit het die sekuriteitswag uiteindelik 'n rondte gedoen en vir ons oop gesluit. Die volgende oggend het ek by ontvangs my klagte aangemeld en die vrou by ontvangs het bevestig die voordeur se sleutel was nie aan soos hul gesê het nie. Ek het gevra kan ek met die bestuurder praat sy het gesê die bestuurder is nie beskikbaar nie ek het gevra sal die bestuurder my bel asb. Bestuurder het my glad nie gebel nie. Later die dag by ontvangs het ek die bestuurder daar gekry en sy sê toe sy het gehoor van die klagte sy is jammer en vra toe is ons seker die sleutel was nie aan nie. Ek dink regtig dit is so swak om nie terug te kom na kliënte toe nie en nie aandag te gee aan hul klagtes nie en dan dit te betwyfel. Na 'n lang pad se ry van Bloemfontein en na meer as 'n uur se gesukkel die aand om in te kom by King's Lodge Hotel het ons glad nie lekker geslaap nie.

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Management pays no attention to customer complaints.

When we checked in in the afternoon we informed the staff that we would be back late in the evening should we make any arrangements. They told us there was a front door key from the hotel attached to our room key, we let ourselves in at night. There were 2 keys on our room key so found out one was the front door key when we got back to the hotel that night the front door was locked and when we tried to unlock it only to find the key didn't work. The bell at the front door was also out of order and the hotel number I called just rang, no one in sight to help. Struggling to get in for over an hour until we decided to break our room's window just to get in luckily before that the security guard finally did a round and locked it open for us. The next morning I reported my complaint at reception and the woman at reception confirmed that the front door key was not on as they said. I asked can I speak to the manager she said the manager is not available I asked will the manager call me please. Manager didn't call me at all. Later that day at reception I found the manager there and she said when she heard about the complaint she was sorry and then asked if we were sure the key was not on. I really think it's so poor not to get back to customers and not address their complaints and then question them. After a long drive from Bloemfontein and after more than an hour of struggle in the evening to get into King's Lodge Hotel, we did not sleep well at all.

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King's Lodge Hotel 's response

Dear Petrus,

Thank you for your review.

Again, we are most apologetic about your incident of being accidentally locked out of your room, however, we would like to clarify a few points. As mentioned to you initially, we find it odd that your keys did not work. Each and every room has all the keys required to access the hotel and these are checked on a daily basis by our personnel.

Our reception area closes in the evening at 8 pm and our security keeps an eye out for guests who have left the premises, however, he is required every hour or so to do security checks around the perimeter of the property, which is quite large. He obviously missed you whilst he was checking on other areas of the premises.

In addition to our reception staff and the manager apologizing profusely for any inconvenience, you failed to mention that we offered you and your partner a complimentary breakfast as compensation, which you accepted, but did not take up.

Regards,
King's Lodge Hotel

King's Lodge Hotel
Pieter L - Jul 2019
Overall rating
Cleanliness
3/5
Service
3/5
Location
2/5
Safety
4/5
Value for money
3/5
Pieter L
With spouse/partner

Net goed genoeg om een aand in te slaap.

Ingangspad na hotel baie swak. Foto van hotel is verouderd. Restaurant onpersoonlik.

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Just good enough to sleep in one night.

Entrance road to hotel very poor. Photo of hotel is outdated. Restaurant impersonal.

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Abrie M - Jun 2019
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Abrie M
Family with teenagers

Aangename verblyf, netjiese geriewe.

Ons verblyf by King's Lodge was aangenaam. Die eenheid was skoon, met genoeg verwarmers, elektriese komberse en kaggelhout vir die koue winter. Ons kon ongelukkig net 1 nag bly, maar dit is 'n ideale verblyf om die omgewing te verken.

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Pleasant accommodation, neat facilities.

Our stay at King's Lodge was pleasant. The unit was clean, with enough heaters, electric blankets and wood for the fireplace for the cold winter. Unfortunately, we could only stay 1 night, but it's ideal accommodation to explore the area.

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Michelle W - Jun 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Michelle W
Family with teenagers

Baie geniet.

Baie lekker gebly en eenheid was goed toegerus. Lekker vuurmaakplek en genoeg hout was voorsien.

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Really enjoyed it.

Had a great stay and the unit was well-equipped. Nice fireplace and enough wood provided.

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King's Lodge Hotel 's response

Baie dankie, Michelle. Ons is so bly dat u dit geniet het om by ons tuis te gaan. Ons sien uit daarna om u in die toekoms terug te verwelkom by King's Lodge Hotel.

Vriendelike groete,
Debbie

King's Lodge Hotel
Cherie K - Apr 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Cherie K
With spouse/partner

Exceptional customer service.

We had a wonderful time. The service was fantastic and the unit was nice and clean. Lovely fireplace and had everything we needed.

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King's Lodge Hotel 's response

Thank you for your positive review, Cherie. It was an absolute pleasure to host you.

We look forward to your return to us!

Regards,
Kings Lodge Staff and Management

King's Lodge Hotel
Ethel D - Mar 2019
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Ethel D

Lekker gebly.

Baie lekker rustig en pragtig.

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Nice stay.

Very nice, peaceful and stunning.

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King's Lodge Hotel 's response

Baie dankie Ethel! Ons is so bly dat u dit geniet het om by ons tuis te gaan. Ons sien uit daarna om u in die toekoms terug te verwelkom by King's Lodge Hotel.

Vriendelike groete,
Debbie

King's Lodge Hotel
Wanda W - Feb 2019
Overall rating
Cleanliness
5/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
4/5
Wanda W
With spouse/partner

Baie goed.

Was baie leke gewees diens was baie goed gewees. Sal dit aanbeveel baie veilig en skoon gewees.

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Very good.

Was very lay service was very good. Would recommend it was very safe and clean.

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King's Lodge Hotel 's response

Geagte Wanda,

Baie dankie vir die positiewe terugvoer wat u aan ons gegee het. Ons is so bly dat u dit geniet het om by ons tuis te gaan. Ons sien uit daarna om u in die toekoms terug te verwelkom by King's Lodge Hotel.

Vriendelike groete,
Debbie

King's Lodge Hotel
Charlene D - Jan 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
4/5
Charlene D
With spouse/partner

Retro en fantasties.

King’s Lodge se huisies is soos houtpaneel-hemel uit die sewentigs. Dis regtig pragtig en gemaklik en baie skoon. Die kaggel is reeds gepak wanneer jy arriveer, en die kothuisie het ‘n ordentlike yskas en goed toegeruste kombuisie. Ligging baie neutraal en die personeel is super vriendelik.

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Retro and fantastic.

King's Lodge's cottages are like wood-paneled heaven from the seventies. It's really beautiful and comfortable and very clean. The fireplace is already packed when you arrive, and the cottage has a decent fridge and well-equipped kitchenette. Location very neutral and the staff is super friendly.

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Geagte Charlene, Baie dankie vir die positiewe terugvoering wat u aan ons gegee het. Onis is so bly dat u dit geniet het om by ons tuis te gaan. Ons sien uit daarna om u in die toekoms terug te verwelkom by Kings Lodge Hotel. Vriendelike Groete, Debbie Thompson - Bestuurder.

King's Lodge Hotel
Anne D - Dec 2018
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
3/5
Anne D
With spouse/partner

Aanvaarbaar.

Ons selfsorg-chalet was netjies aan die binnekant alhoewel al die huisies dringend opgradering nodig het aan die buitekant. Die kombuis was toegerus met basiese geriewe. Die eerste aand van ons verblyf was dit baie lawaaierig tot laataand van mense wat kuier in die kroeg. Die personeel was deurgaans vriendelik en behulpsaam.

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Acceptable.

Our self-catering chalet was tidy on the inside although all the cottages are in urgent need of upgrading on the outside. The kitchen was equipped with basic amenities. The first night of our stay it was very noisy until late at night from people hanging out in the bar. The staff were always friendly and helpful.

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Jacolien D - Dec 2018
Overall rating
Cleanliness
2/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
1/5
Jacolien D
Family with young children

Die hotel het onderhoud nodig.

Die paadjies en gronde om die hotel het onderhoud nodig. Die foto's van die webtuiste en hoe dit lyk is nie meer dieselfde nie. Soveel potensiaal. Personeel baie vriendelik en behulpsaam. Duur vir wat jy kry. Ons kamer net so bo-langs skoongemaak.

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The hotel needs maintenance.

The paths and grounds around the hotel need maintenance. The photos of the website and how it looks are no longer the same. So much potential. Staff very friendly and helpful. Expensive for what you get. Our room just cleaned upstairs.

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Ria E - Dec 2018
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
3/5
Ria E
With spouse/partner

Kort baie aandag.

Kort aandag. Baie verweer. Sal nie aanbeveel nie.

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Needs a lot of attention.

Short attention span. A lot of defense. Would not recommend.

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Geagte Ria,

Baie dankie vir u kommentaar. Ons opknappings word beplan om gedurende Januarie 2019 te begin. Ons vertrou dat u ons weer kan besoek om die verbeteringe te sien.

Ons wens vir u 'n voorspoedige 2019 toe!

King's Lodge Hotel
Anonymous Guest - Dec 2018
Overall rating
Cleanliness
3/5
Service
3/5
Location
2/5
Safety
3/5
Value for money
3/5
Anonymous Guest
With spouse/partner

Average

there is only a bath and no shower facilities!?

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Rion V - Dec 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Rion V
With spouse/partner

Lekker gemaklik en tuis gevoel.

Die diens was baie vriendelik en die kamer was mooi netjies, ons het baie lekker daar geslaap en dit was lekker om die dorpie te kon beleef.

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Nice and comfortable and felt at home.

The service was very friendly and the room was nice and tidy, we slept very well there and it was nice to be able to experience the village.

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Baie dankie vir jou positiewe kommentaar, Rion.

King's Lodge Hotel
Koos V - Dec 2018
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
4/5
Koos V
With spouse/partner

Netjiese verblyf in 'n rustige omgewing.

Ons het lekker geslaap in die skoon en netjiese kamer, in die baie rustige omgewing.

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Neat accommodation in a peaceful environment.

We slept well in the clean and tidy room, in the very peaceful surroundings.

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Geagte Koos,

Baie dankie vir die positiewe terugvoering wat u aan ons gegee het. Onis is so bly dat u dit geniet het om by ons tuis te gaan. Ons sien uit daarna om u in die toekoms terug te verwelkom by Kings Lodge Hotel.

Vriendelike Groete,
Debbie Thompson - Bestuurder.

King's Lodge Hotel
Nolinda P - Sep 2018
Overall rating
Cleanliness
5/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
4/5
Nolinda P
With friends

Lekker, behalwe dat ons nie daar kon eet nie.

Daar staan daar is 'n restaurant. Ons wou die aand daar eet, maar hulle gesê ons kan nie. Dit het beteken ons moes 'n ander plek gaan soek het.

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Nice, except we couldn't eat there.

It says there is a restaurant. We wanted to eat there that night, but they said we couldn't. That meant we had to go find another place.

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Altus B - Sep 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
1/5
Altus B
With spouse/partner

Om om 3 uur namiddag in te boek en om 7:45 die aand eers al die probleme uit te skakel na 'n dag se reis is onaanvaarbaar.

Shady Cottage se TV werk glad nie. Hulle kon hom nie regkry nie. Die ketel het vol geroeste water gestaan. Ons moet dit eers skoonmaak. Die sitkamer se ligte is dood. Al twee gloeilampe geblaas en hul het nie voorraad nie. Toe moet ons weer oppak en na ander cottage skuif. SnowFlakes. SnowFlakes het geen ketel (op die stadium het ons al beurte gemaak om ontvangs toe te stap). Die elektiese komberse werk nie. Hulle moes ander bring en bed oor opmaak. Toe ons inboek is die restaurant aanbeveel om die aand by te eet. Ek vra toe vir spyskaart dat ek dit met my vrou kan bespreek. Ons besluit om daar te eet na al die drama en nie lus om nog te ry nie. Die uitkoms is: Die chef kom by ons cottage aan om ons mee te deel dat sy nie vir ons kos kan gee nie omdat hul 'n groep het wat daar kom eet. Terloops as ek nie my booking conformation by my gehad het nie sou ek nie daar kon slaap. Ek was glad nie op hul boeke.

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To book in at 3 o'clock in the afternoon and only eliminate all the problems at 7:45 in the evening after a day's travel is unacceptable.

Shady Cottage's TV doesn't work at all. They couldn't get him right. The kettle was full of rusty water. We need to clean it up first. The living room lights are off. Both bulbs blew and they are out of stock. Then we had to pack up again and move to another cottage. SnowFlakes. SnowFlakes has no kettle (at that point we were already taking turns walking to reception). The electric blankets do not work. They had to bring others and make the bed over. When we checked in, the restaurant was recommended to eat at that evening. I then asked for the menu so that I could discuss it with my wife. We decide to eat there after all the drama and don't feel like driving anymore. The outcome is: The chef arrives at our cottage to inform us that she cannot give us food because they have a group that is coming to eat there. By the way, if I didn't have my booking conformation with me I wouldn't be able to sleep there. I was not on their books at all.

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King's Lodge Hotel 's response

Good afternoon Mr. Basson,
I am surprised to see your review. You wrote me an email on the 30th September explaining what had happened. I then replied to you on the 1st October. I explained to you that I do not live on the premises and that I am very grateful that you brought this to my attention and I explained the situation to you. I apologized for the inconvenience caused as I agreed with you that what had happened was not acceptable. In our last correspondence, I offered you a few options to rectify this matter, however, I never received a reply from you. As you will see from our other reviews, what you experienced was an exception to our usual standards and service and it is a pity you did not accept my apologies and the voucher or refund.
Yours sincerely,
Monique Weschta - General Manager

King's Lodge Hotel
Loreen S - Jul 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Loreen S
With spouse/partner

Value for money.

Pearl was very accommodating, went the extra mile to make our stay comfortable. Thank you. The chef and waiter was very helpful, even came in earlier to accommodate our request to have breakfast earlier. Thanks. All staff were friendly and helpful.

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King's Lodge Hotel 's response

Dear Loreen,

Many thanks for your lovely review. We are so pleased that you enjoyed your stay with us and hope to see you again soon!
With very best wishes,
Pearl and the Kings Lodge Team

King's Lodge Hotel
Eliza N - Jul 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Eliza N
With spouse/partner

Plesier.

Jammer daar was geen sneeu, maar steeds die moeite werd.

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Pleasure.

Too bad there was no snow, but still worth it.

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King's Lodge Hotel 's response

Baie dankie Eliza!

Groete,
Pearl en die King's Lodge span

King's Lodge Hotel
Ronel M - May 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Ronel M
With spouse/partner

Dit was heerlik.

Die verblyf was heerlik. Baie vriendelik en behulpsaam. Ons plekkie was skoon en netjies.

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It was great.

The accommodation was great. Very friendly and helpful. Our place was clean and neat.

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King's Lodge Hotel 's response

Dear Ronel,

Thank you so much for the lovely review.
With kind regards,
Pearl and the team

King's Lodge Hotel
Stephan J - Apr 2018
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
2/5
Value for money
4/5
Stephan J
Family with teenagers

Hogsback bly maar Hogsback en bly maar mooi en dit sal baie vat om my teleur te stel.

Nie beïndruk met kos/etes by restaurant. My steak was inedible! Dit het ook vreeslik lank gevat. Het hulle nie weer probeer en ander aande uit geëet. Ons chalet-deur se slot was gebreek, ons kon nie sluit nie. Verder was dit goed. Netjies en ons het lekker geslaap.

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Hogsback stays Hogsback and stays pretty. It will take a lot to disappoint me.

Not very impressed with the food at the restaurant. My steak was incredible! It also took very long. I did not go back again and tried to eat out on other nights. The lock on the door of our chalet was broker, we could not lock it. Otherwise it was good. Neat and we had a good rest.

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King's Lodge Hotel 's response

Good morning Stephan, I am so sorry to hear that there was a problem with the food. I wish you would have addressed it with the manager at the time and we would have corrected it immediately. The lock has been fixed in the meantime, our apologies for the inconvenience of the broken lock during your stay. We are glad you enjoyed your stay and hope to see you back again. All the best to you and our family. Warm regards from the King's Lodge management and staff.

King's Lodge Hotel
Mark W - Apr 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Mark W
With spouse/partner

Onvergeetlik.

'n Wonderlike, huislike gevoel met die gerief van puik diens. Personeel is uiters vriendelik, met die bestuurder wat werklikwaar alles in sy vermoë gedoen het om ons tuis te laat voel. Ek sien gewis uit na ons volgende besoek!

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Unforgettable.

A wonderful, homey feel with convenience and great service. Staff is incredibly friendly with the manager really doing everything possible to make us feel at home. I look forward to our next visit!

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King's Lodge Hotel 's response

Hello Mark, thank you very much for your positive input. It was great having you and your wife at Kings Lodge, and we also look forward to your next visit. Warm regards, from Steve and the team.

King's Lodge Hotel
Yvonne D - Feb 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Yvonne D
With friends

Ek is so spyt dat ek nou eers van hierdie juweel uitgevind het.

Hierdie plekkie is 'n moet vir elke reisiger. Die personeel, die kos, die kliëntediens, die atmosfeer - alles was net reg! Ek sal beslis weer hierheen kom.

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I am so sorry I only found out about this gem.

This place is a must for every traveller. The staff, the food, the customer service, the atmosphere - everything was just right! I will definitely come here again.

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King's Lodge Hotel 's response

Good day Yvonne, thank you so much for your wonderful comments. We are glad to have hosted you, and we look forward to your next visit. Warm regards, from Steve and the team.

King's Lodge Hotel
Wentzel C - Jan 2018
Overall rating
Cleanliness
1/5
Service
3/5
Location
5/5
Safety
3/5
Value for money
4/5
Wentzel C
With friends

Plek kort aandag.

Die plek is in 'n fantastiese tuin maar geen onderhoud word gedoen nie. Die gasstoof het net een brander uit 4 wat werk en die banke in die sitkamer se kussings is vuil. Ek dal weer daar bly as net bietjie aandag aan onderhoud geskenk word.

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Place needs attention.

The place is in a fantastic garden but no maintenance is done. The gas stove only has one burner out of 4 that works and the couches in the living room's cushions are dirty. I will stay there again if only a little attention is paid to maintenance.

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King's Lodge Hotel 's response

Dear Wentzel,

Thank you for your review. The manager has called an urgent meeting with the staff. Although they are tired after the season, this is no excuse for the standards to have dropped. Thank you for bringing it to our attention. Furthermore, the owner of the hotel had earmarked to do renovations and upgrades to the hotel this year, and therefore we hope to see you again soon to show you the changes. Have a lovely day. Warm regards, Monique.

King's Lodge Hotel
Johann D - Jan 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Johann D
With spouse/partner

Die hotel laat my na die verlede terugverlang toe alles nog rustig en sonder pretensie was.

King's Lodge se ligging in Hogsback is onverbeterlik en die hotel met sy uitsonderlike tuinarea skep 'n rustigheid by die besoeker wat so nodig is wanneer 'n mens wil wegbreek vir 'n kort vakansie om uit jou alledaagse gejaagdheid te ontsnap.

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The hotel makes me long for the past when everything was peaceful and without pretension.

King's Lodge's location in Hogsback is unbeatable and the hotel with its exceptional garden area creates a tranquility in the visitor that is so necessary when one wants to break away for a short holiday to escape from the hustle and bustle of everyday life.

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Baie dankie Johann vir die positiewe review. Ons is bly jy het dit geniet en sien uit na u volgende verblyf. Alles van die beste van ons almal by Kings Lodge Hotel

King's Lodge Hotel
Christo B - Dec 2017
Overall rating
Cleanliness
2/5
Service
1/5
Location
4/5
Safety
2/5
Value for money
3/5
Christo B
Individual traveler

Goed geleë, oud en vervalle, het nuwe lewe en bestuur nodig.

Sien sterre.

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Well located, old and dilapidated, needs new life and management.

See stars.

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King's Lodge Hotel 's response

Dear Christo, thank you for your review. I am concerned you did not receive the service you expected and that there were other points that were not meeting your expectations. I am the General manager of the hotel and was not on the premises during your stay. I would really appreciate if you could elaborate and make me aware of your experience. Perhaps you can send me a private message.

Many thanks, Monique Weschta

King's Lodge Hotel
Beate J - Dec 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Beate J
With spouse/partner

Baie vriendelik, baie mooi.

Vreeslik mooi, baie vriendelike mense en baie goeie diens.

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Very friendly, very beautiful.

Very beautiful, very friendly people and very good service.

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Baie dankie Beate, ons is bly jy het dit geniet. Alles van die beste van ons almal by Kings Lodge Hotel.

King's Lodge Hotel
Jorica G - Dec 2017
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
3/5
Jorica G
With spouse/partner

Great place, needed some maintenance but definitely value for money.

Really beautiful place.Thank you so much.

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King's Lodge Hotel 's response

Good day Jorica,

Thank you from management and staff for your review. We are so glad that you enjoyed your stay and look forward to seeing you again soon.

Regards,
Steve

King's Lodge Hotel
Gerhardus O - Oct 2017
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Gerhardus O
Family with young children

Baie lekker.

Baie lekker, sal weer gaan bly. Plek kort net bietjie aandag.

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Very nice.

Very nice, will stay again. Place just needs some attention.

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King's Lodge Hotel 's response

Baie dankie vir die resensie. Ons is bly dat julle 'n lekker tyd gehad het. Ek hoop dat julle my Afrikaans kan begryp, ek is van Holland af en probeer. Ons hoop om julle weer by Hogsback te sien. Groete, King's Lodge bestuur en personeel.

King's Lodge Hotel
Abraham L - Oct 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
4/5
Abraham L
With spouse/partner

Was baie lekker, het dit baie geniet.

Sien sterre.

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Was very nice, enjoyed it a lot.

See stars.

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Beste Abraham,

Baie dankie vir die resensie. Ons is bly dat julle 'n lekker tyd gehad het. Ek hoop dat julle my Afrikaans kan begryp, ek is van Holland af en probeer!

Ons hoop om julle weer by Hogsback te sien.

Groete,
King's Lodge bestuur en personeel

King's Lodge Hotel
Johan D - Sep 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Johan D
With spouse/partner

Alles onder een dak.

Aangename verblyf, vriendelike personeel.

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All under one roof.

Pleasant stay, friendly staff.

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Anonymous Guest - Jul 2017
Overall rating
Cleanliness
4/5
Service
2/5
Location
4/5
Safety
4/5
Value for money
3/5
Anonymous Guest
With spouse/partner

The stay was pleasant with a few problems here and there.

The rooms are quite small and even though the hotel was practically empty, we were put in a back room with a better view. (laundry line etc.) The warm blankets on the bed didn't work and there was no toilet paper when we arrived, we had to ask. The outside units have full DSTV, but the rooms in the hotel only have channel 1,2,3 and etc. Wifi available, but catch-up rooms are very limited.

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Stefan T - Jul 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
4/5
Stefan T
Family with young children

Baie rustige vakansiedorp.

Lekker speelplek. Lekker spasie. Lekker plek.

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Very quiet holiday town.

Nice playground. Nice space. Nice place.

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Mien & Tom B - Jul 2017
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
5/5
Mien & Tom B
With spouse/partner

Friendly staff.

The establishment can be such a gem but it is in desperate need of an upgrade. It's tired-looking like the whole of Hogsback. Food great and well priced but it needs to be refurbished to its former glory.

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Francois P - Jul 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Francois P
Family with young children

Lekker akkomodasie. Warm vuur om voor te sit.

Ongelukkig is Hogsback se teerstrate nie so netjies soos King's Lodge.

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Nice accommodation. Could sit in front of the warm fire.

Unfortunately Hogsback's tar roads are not as neat as those of King's Lodge.

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From R755
R755 R604
per night (sleeps 2)
From R755
R755 R604
per night (sleeps 2)
From R755
R755 R604
per night (sleeps 2)
Make a Booking
  • Capacity: 28 people
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 6 Main Road, Hogsback, 5721, Eastern Cape
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDhiYTUyMWJkLTVmZDItNGZjZC1iNGFmLTI2ZDM4YWVmMzgzYw?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R755 nowFrom R604 per night (sleeps 2) 59 5 1 5 6 Main Road Hogsback 5721 Eastern Cape 021 201 8900 14:00-19:00 10:00 -32.599444444444 26.937222222222
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