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Kosmos

Self Catering

Review Summary

4.3 out of 5from 12 reviews for Kosmos
Cleanliness
4.2/5
Service
4.5/5
Location
4.6/5
Safety
4.3/5
Value for money
4.0/5
Crieann N - Dec 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Crieann N
With spouse/partner

Absolutely lovely enjoyed every moment. The view was amazing.

Mercy was so friendly and made us feel so comfortable by her welcome. WiFi was the one thing this guest lodge didn't have, which was disappointing.

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Hansie H - Dec 2022
Overall rating
Cleanliness
1/5
Service
1/5
Location
4/5
Safety
3/5
Value for money
1/5
Hansie H
With friends

Geen waarde vir geld.

Met aankoms was ons al klaar teleurgesteld. Ons kon 14h00 inboek, maar huis was nie skoongemaak nie en nie in 'n kondisie dat ons kon ingaan nie. Ons kon eers 18h00 ingaan - ons het 4 ure verloor. Die werkers se klere en onderklere het in die tuin gelê. Huis was nogsteeds nie skoon nie en orals het goed rondgelê en sekere plekke vuil. Handdoeke het in 'n bondel op wasbak in onderste badkamer gelê. Nat handdoeke was in tuimeldroër en erg begin ruik. Volgende goed was stukkend. Al die skerp messe, rasper, skottelgoedwasser, aircons. Die broodblik het vrot vleis in gehad en wurms was die hele plek vol, kas en vloer. Net 3 klein bordjies en ons was 8 mense. 3de trap op boontoe was los en ons moes mooi loop, my kind het gegly en seergekry, paar vloerplanke in boonste kamers ook weg. Stort het geen privaatheid, kan deur vensters sien en as iemand buite op dek is of in straat, kan hulle jou sien stort. Hangkaste vol van eienaars se goed en ons kon dit nie gebruik om ons goed in te pak nie. Swembad het 'n lek gehad en was half met water en so vuil ons kon nie swem nie. Pooltafel se mat is geskeer, stokke het nie punte nie. Die ligte by pooltafel het nie gewerk nie, so ons kon nie in die aand daar iets doen nie. Ons is baie ongelukkig en voel waarvoor ons betaal het, is nie wat ons gekry het nie en verwag 'n terugbetaling.

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No value for money.

Upon arrival we were already disappointed. We were able to check in at 14h00, but the house was not cleaned and not in a condition that we could enter. We were only able to enter at 18h00 - we lost 4 hours. The workers' clothes and underwear were lying in the garden. House was still not clean and things were lying around everywhere and certain places were dirty. Towels lay in a bundle on sink in downstairs bathroom. Wet towels were in tumble dryer and started to smell bad. Next thing was broken. All the sharp knives, grater, dishwasher, aircons. The bread tin had rotten meat in it and worms were all over the place, cupboard and floor. Only 3 small plates and we were 8 people. 3rd staircase upstairs was loose and we had to walk carefully, my child slipped and got hurt, some floorboards in upper rooms also gone. Shower has no privacy, can see through windows and if someone is outside on deck or in the street they can see you shower. Hanging cupboards full of owners stuff and we couldn't use them to pack our stuff. Pool had a leak and was half full of water and so dirty we couldn't swim. Pool table's mat is shaved, sticks do not have points. The lights at the pool table didn't work, so we couldn't do anything there in the evening. We are very unhappy and feel that what we paid for is not what we got and expect a refund.

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Kosmos 's response

Namens Simon Bekker gastehuis kan ons net ons onvoorwaardelike verskoning vir die ervaring aanbied, Ons meld ook graag dat ons as eienaars die bestuurs en koordineerings agente vervang het. Ons het ook al die gebreuke reg gestel en of vervang. Ons het ook die klient vergoed vir die ongerief waarop ons gesamentlik ooreengekom het. Die vorige bestuurders het beweer dat daar mis kommunikasie tussen die toesighouer en konsultant was tov die arriverings datum en die vorige gaste se laat vertrek. Ons vra nie teenstaande verskoning.

Kosmos
Rentia H - Dec 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Rentia H

Wonderful.

Great experience, reasonable pricing.

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Raymond V - Nov 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
4/5
Value for money
4/5
Raymond V
With friends

Diens was goed en het meer as verwag gekry.

Mooi ligging, goeie diens, waarde vir geld.

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Service was good and got more than expected.

Nice location, good service, value for money.

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Jurgens H - Nov 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jurgens H
With friends

Baie lekker gekuier, mooi uitsig oor die dam. Alles wat mens nodig het is daar.

Oprit na die huis is net baie styl en die trappe ook, sal nie ouer mense aanraai nie.

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Very nice visit, nice view of the dam. Everything one needs is there.

Driveway to the house is just very stylish and the stairs too, would not advise older people.

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Johan C - Nov 2020
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
4/5
Johan C
With friends

Lekker onthaalarea en gesellig.

Huis kort bietjie opgradering.

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Nice reception area and cozy.

House needs some upgrading.

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Loraine K - Nov 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Loraine K
Large group

Baie rustig en lekker.

Die naweek was baie ontspanne en lekker. Huis is baie goed toegerus met klein haakplekkies: Lugreëling in boonste kamer was foutief. Breekgoed (borde, klein bordjies en bakkies gekraak met "chip" merke). Heelwat ligte (dek en ander) was foutief. Krag het Sondagoggend 'n paar keer getrip, maar buurman het dit weer aangesit.

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Very peaceful and nice.

The weekend was very relaxing and enjoyable. House is very well equipped with small snags: Air conditioning in upper room was faulty. Brokenware (plates, small plates and bowls cracked with "chip" marks). Many lights (deck and others) were faulty. Power tripped a few times on Sunday morning, but neighbor turned it back on.

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Koos S - Mar 2019
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
3/5
Value for money
3/5
Koos S
Family with young children

Goeie ligging maar oprit pla, al is ons vooraf gewaarsku bly dit die mees gevaarlik ontwerpte oprit wat ek nog gesien het.

Die houtvloer van die kuierarea kort dringend aandag vanweë los en vrot planke. Ons het meestal kaalvoet geloop en moet heeltyd uitkyk vir skroewe wat uitsteek. Die braaier se rooster was vuil - ons het foto's daarvan. Braaier kort ook aandag - van die plankraampies is heeltemal los, en is die wye kante onprakties. Pool-tafel se blad is verweer, daar kort balle en nie een stok is in 'n goeie werkende toestand nie. Die kombuis is ruim, maar al die kasdeure het nie handvatsels nie. Die ysmaker van die vrieskas het eers na 'n dag 'n beperkte hoeveelheid ys begin maak. Om ys te gaan koop is nie die moeite werd nie vanweë afstand en pad om te ry. Die staal reëling se openinge is te groot vir klein kinders. Vergeleke met ander eenhede is Kosmos beslis oorprys. Op die advertensie foto is daar geen hiasinte nie, maar tans is die deel van die dam oortrek daarmee. Dit gee 'n valse indruk. Alhoewel 'n oop swembad die gebruik is, moet mense met klein kinders daarop gewys word veral omdat daar baie deure met toegang tot die swembad is.

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Good location but driveway bothers, even though we were forewarned it remains the most dangerously designed driveway I have ever seen.

The wooden floor of the living area is in urgent need of attention due to loose and rotten boards. We mostly walked barefoot and had to keep an eye out for screws sticking out. The grill grate was dirty - we have pictures of it. Braai also needs attention - some of the shelf frames are completely loose, and the wide sides are impractical. The pool table's top is weathered, balls are missing and not one stick is in good working order. The kitchen is spacious, but all the cabinet doors do not have handles. The ice maker of the freezer only started making a limited amount of ice after a day. Going to buy ice is not worth it because of distance and road to drive. The steel arrangement's openings are too large for small children. Compared to other units, Kosmos is definitely overpriced. In the advertising photo there are no hyacinths, but currently part of the pond is covered with them. It gives a false impression. Although an open pool is the custom, people with small children should be advised, especially as there are many doors with access to the pool.

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Drieka L - Sep 2018
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Drieka L
Large group

Puik.

Baie lekker plek, die mooiste uitsig. Suzette het ons vooraf als mooi op hoogte gehou. Baie vriendelike diens. Ons was 'n groep van 8 volwassens gewees en niemand was ooit in mekaar se pad of moes was vir badkamer nie. Sal die plek enige tyd aanbeveel.

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Great.

Very nice place, the most beautiful view. Suzette kept us well informed in advance. Very friendly service. We were a group of 8 adults and no one was ever in each other's way or had to go to the bathroom. Would recommend the place anytime.

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Surita K - Apr 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
5/5
Surita K
With friends

Dis 'n pragtige plek en daar is als wat jy nodig het om vir dae lank te bly.

Die huis is groot met als wat mens nodig het om te leef. Van skottelgoedwasser tot tuimeldroër en koffiemasjien. Die uitsig is fantasmagories. Almal kon nie ophou praat oor hoe mooi dit is nie.

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It's a beautiful place and there is everything you need to stay for days.

The house is big with everything you need to live. From dishwasher to tumble dryer and coffee machine. The view is phantasmagoric. Everyone couldn't stop talking about how beautiful it was.

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Jene F - Dec 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jene F
Family with teenagers

Relaxing and beautiful.

Absolutely loved the house. It has a very steep driveway which only 4x4 can go up. I am a paraplegic so was lucky enough to have a strong brother with a 4x4 to help me up the driveway and up he stairs. Once up it is beautiful and Theresa the helper is lovely.

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Hans P - Mar 2017
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
3/5
Hans P
Family with young children

Pragtige uitsig.

Wonderlike uitsig oor die dam en berg. Steil oprit en trappe maak dit glad nie vriendelik vir ou mense / rolstoele nie.

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Beautiful view.

Wonderful view of the dam and mountain. Steep ramp and stairs make it not at all friendly for old people / wheelchairs.

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From
R3 900
per night (sleeps 8)
From
From R3 900
per night (sleeps 8)
From
R3 900
per night (sleeps 8)
Make a Booking
  • Capacity: 8 people
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 204 Simon Bekker Avenue, Kosmos, Hartbeespoort Dam, 0844, North West
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAa0ea7aac098087dc2bed7cbdb43d4b1b1478489a5349283bc56f87c8b89e4f3dfa0e33da4438da9cf3e532eb5edc3a4fc3d0?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R3 900 per night (sleeps 8) 12 5 1 5 204 Simon Bekker Avenue Kosmos 0844 North West 021 201 8900 14:00-19:00 10:00 -25.73259 27.85173
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