La Mer Guesthouse
Review Summary
Gavin A - Dec 2022
Overall rating
Pleasent for an overnight stay.
Rosa J - Nov 2022
Overall rating
Ons het glad nie welkom gevoel nie.
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We did not feel welcome at all.
We were in Port Elizabeth for business, we are from Johannesburg. My husband was on site daily, and I did admin for him but from our places of residence. Our first two nights we stayed at another wonderful place that was very hospitable and the management went out of their way for us. Unfortunately, we could not stay with them for a third night because they were fully booked. My husband had to be on site again on Sunday morning and I had to check out at the place at 10 o'clock, I looked for our other accommodation through the website and looked at quite a few places. I had another first choice but couldn't confirm my place right away so I looked at La Mer. Number 1, the room I chose was not the room we were sitting in, it was basically in their backyard. I was about 40 minutes into La Mer when my first choice spot confirmed they had a spot available for us. I asked if we could possibly move, although they understood my situation, the owner of La Mer was very unhelpful and said we would have to pay 100% cancellation (note) for 40 min check in. After I was very unhappy, and after I suggested that we would pay an admin fee because we wanted to move she refused, and then fakely "upgraded" us to a better unit (mind you) to the unit which I originally chose, and paid for. Please keep in mind, that after I chose La Mer, I had 1 hour to make payment otherwise I would miss the booking. So, there I had no choice. Long story short, I would not recommend La Mer in any way, their service is not hospitable at all, and they are not willing to listen at all, it was my worst experience there. I started calling around on Sunday night for other places to sleep, and the rules at most guest houses are that check-in is only after 2 and check-out by 10, I told my story to a wonderful hotel and they let us check in at 7 on Monday morning and we welcomed with a hot cup of coffee. Now that's what I call service! Also at half the price less. La Mer has no but no hospitality skills!
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La Mer Guesthouse 's response
Good day
The room you chose was the room we had ready for you with check-in.
Because you were a first-time guest we wanted to keep you happy as a guest and wanted to meet your needs and make sure that we accommodate you to the best of our ability. We decided to upgrade you from a double room you booked online to one of our delux rooms with the same rate as the double room. No extra charges.
I do believe that we tried our best to accommodate you.
Hopefully, we do hope that you would consider booking through us again.
Kind regards
Charmaine H - Apr 2022
Overall rating
Gasvry, het uit hulle pad gemaak om ons ontbyt vroeër te bedien.
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Hospitable, went out of their way to serve our breakfast earlier.
Hospitable, would recommend.
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La Mer Guesthouse 's response
Thank you so much for your review. We hope to see you again soon.
Neville B - Dec 2021
Overall rating
Baie lekker.
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Very nice.
Staff are very friendly and helpful. Owners just so friendly and helpful. Very clean, the food served is of very good quality. Will visit again anytime.
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La Mer Guesthouse 's response
Good Day Sir
Thank you for your review, We hope to see you and your family in the near future. Thank you for staying at Lamer Guesthouse.
Lamer Team
Sikelelwa M - Oct 2019
Overall rating
We had such a lovely stay.
La Mer Guesthouse 's response
Good day,
Thank very much for the positive review.
We look forward to your next visit to our guesthouse.
Thank you
La Mer Team
Frederika V - Mar 2018
Overall rating
Diens goed en baie vriendelik.
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Good service and very friendly.
Recommended for overnight stays at home.
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La Mer Guesthouse 's response
Goeiedag
Baie dankie vir die positiewe terugvoer.
Ons hoop om u weer by ons Gastehuis te verwelkom.
Groete, La Mer span.
- Capacity: 36 people
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Check-in: 14:00 to 23:00
Check-out: 10:00 - Address: 24 Driftsands Drive, Humewood, Gqeberha (Port Elizabeth), 6013, Eastern Cape
- All ages welcome
