Moonriver Guest House
Review Summary
Karen B - Sep 2024
Overall rating
Pragtige kamer en uitsig! Vriendelike diens en heerlike ontbyt.
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Beautiful room and view! Friendly service and delicious breakfast.
Excellent stay! Everything you need and more.
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Tersia M - Dec 2023
Overall rating
1.
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1.
They prefer that you let it be known that you didn't know we had a cart.
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Mark S - Mar 2023
Overall rating
Friendly, welcoming, clear communication, clean, willing to go the extra mile.
Christa F - Dec 2023
Overall rating
Baie lekker.
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Very nice.
Thank you for your hospitality, will stay with you again.
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Moonriver Guest House 's response
So bly julle het dit geniet. Ons wag vir julle volgende besoek. Happy 2024. Groete, Debbie.
Conrae E - Oct 2023
Overall rating
Rustig
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Restful
Parking small, you can't get out if you want to buy something, nor can you buy drinking water in the rooms or at reception.
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Mark S - Jan 2022
Overall rating
Dit was okay. Hoop met ons volgende visit sal dit beter wees.
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It was okay. Hope with our next visit it will be better.
Can make the Honeymoon Suite more romantic e.g. give customers more options e.g. such as food, more info about Moonriver Guest House, slippers and gowns for the couples, clean the room every day. My wife and I wanted to enjoy a romantic meal on the deck, but upon arrival at the deck it was dirty and the drinks bottles of the guests who used the deck the night before were all over the tables.
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Pieter B - Sep 2020
Overall rating
Skoon, veilig en gasvry
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Clean, safe and hospitable
Accommodation was perfect for an overnight stop. Gave a good breakfast and on request cooked us a nice meal which was ready upon our arrival.
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Moonriver Guest House 's response
Hi Pieter,
Ek is bly jul het geniet hier by ons.
Kom kuier gerus weer.
Groete
Michele
Elzabé V - Mar 2019
Overall rating
Absolute genot en rustig!
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Absolute pleasure and peaceful!
Very hospitable owner and helpful. We had problems with our pram because it was too high for parking, the owner arranged one, two three for us to store our pram overnight in a storage of another nearby guest house. The owner himself drove along and went to help store the cart. Our family room was very nice and tidy, with DStv, air conditioning and a small fridge with drinks that you can use and then only pay the next thing for what you used. There is a wooden deck on the bank of the river where we sat quietly and admired the beautiful nature. There was also wood and a braai available at the wooden deck if we wanted to braai. We had the most delicious breakfast the next morning. Our choice was omelettes and they were some of the best ever! So carefully and beautifully prepared and served. The next morning, the owner drove with us again in his vehicle to hook up our cart. We will definitely visit Moonriver Guest House again and can highly recommend it. Thank you very much for all your efforts during our stay!
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Moonriver Guest House 's response
Good Morning,
Thank you so much for such an awesome review, we are glad that we were able to assist and to be of service.
We thoroughly enjoyed your stay with us and look forward to your next visit.
Neil Kinnear
Manfred L - Mar 2019
Overall rating
I want to go back!
Moonriver Guest House 's response
Good day,
Thank you so much it was so nice to have you guys with us. Looking forward to the next stay.
Regards,
Janine
Mia W - Jan 2019
Overall rating
Personeel baie vriendelik en behulpsaam.
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Staff very friendly and helpful.
Safe parking, friendly staff.
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Moonriver Guest House 's response
Mia,
Baie dankie vir jou resensie van jou verblyf.
Jy kan my kontak as jy enige raad vir ons het om die evaring vir die gas op standaard te hou.
Groete
Moonriver span
Antoinette G - Nov 2018
Overall rating
Gasvry en het welkom gevoel.
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Hospitable and welcoming.
Thank you for your hospitality and will definitely see me again.
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Moonriver Guest House 's response
Geagte Antoinette,
Baie dankie ons wag vir julle om weer binnekort by ons te kom kuier.
Ek waardeer die positiewe terugvoer.
Groete,
Ashley van Wyk - Booysen
Moonriver kantoor Span
Marina L - Jul 2018
Overall rating
Heerlik op die rivier, snoesig en vriendelike gastehuis.
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Lovely on the river, snug and friendly guesthouse.
Beautiful, neat and friendly. Central. The view of the river from the deck is a wonderful bonus.
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Moonriver Guest House 's response
Geagte Marina,
Baie dankie vir die besonderse mooi resensie. Ons waardeer dit as die gaste sien dat ons probeer en dat hulle die pakket wat ons verkoop regtig inneem en sien dat ons rerig die ekstra myl gaan vir ons gatse.
Groete,
Moonriver Kantoor Span
Ashley van Wyk - Booysen
Jaco V - Apr 2018
Overall rating
Heerlik.
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Great.
Very neat with a good location.
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Chimoné M - Jul 2018
Overall rating
Great.
Read moreJanine W - Mar 2018
Overall rating
Terug in Upington.
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Back in Upington.
My father remained. Just a pity the air conditioning didn't work. Otherwise he enjoyed some time.
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Brian U - Oct 2017
Overall rating
Kamers is nie wat julle adverteer nie.
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Rooms are not what you advertise.
Booked at Mooirivier but slept at another guest house, not even close to the river.
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Moonriver Guest House 's response
Good day Brian,
Prior to your arrival you were notified that you were not going to stay at the main house on the river as Picardi is part of our cluster guesthouses not along the river.
After our telephonic conversation I presumed all was in order as you agreed that it was not a problem to stay there.
Apologies for the miscommunication.
Kind Regards,
Michele
Sharne L - Sep 2017
Overall rating
Teleurgesteld.
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Disappointed.
Not worth it at all.
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Moonriver Guest House 's response
Thank you for taking the time to talk to me and I have noted what made you unhappy and will endeavour never to let this happen again.
Success with your future plans
Regards
Debbie
Drienie V - Mar 2016
Overall rating
Uitmuntend.
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Excellent.
Moonriver offers you everything in 5-star quality. We will definitely book there again.
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Moonriver Guest House 's response
Hi Drienie V,
Dankie vir jou positiewe terugvoering. Dit is altyd verblyend om resultate op ons werk te sien!!!!
Moonriver Groete,
Dirk
Admin
Moonriver Guest House
Marius M - Jun 2016
Overall rating
Nader aan die mooi rivier kan jy nie!
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You can't get any closer to the beautiful river!
Very good location. Very friendly people. In the heart of Upington, but still very quiet.
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Moonriver Guest House 's response
Hi Marius,
Baie dankie vir jou positiewe terugvoering. Ons waardeer dit regtig. Ons is bly dat jy dit geniet het en ons hoop om jou binnekort weer te sien.
Groete,
Ashley.
Nicolette C - Mar 2016
Overall rating
Goeie, vriendelike diens.
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Good, friendly service.
Good, friendly service. Small, private and very welcoming. Easy to get.
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Moonriver Guest House 's response
Hi Nicolette C,
Baie dankie vir jou positiewe terugvoering! Dis gaste soos jy wat ons werk 'n plesier maak!!!!!
Groete
Dirk
Admin
Moonriver Guest House
Anneke G - Jan 2016
Overall rating
Verblyf was gerieflik.
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Accommodation was comfortable.
The rate is high for what you get. No trash cans in the bathroom or bedroom, the presentation of the buffet breakfast could be better as well as the variety on offer. Hot breakfast nice, just listen to order.
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Moonriver Guest House 's response
Beste Anneke,
Baie dankie vir die terugvoer en baie jammer dat jou verblyf by ons nie na wense was nie. Ek waardeer die terugvoer sodat ek aanhoudend en deurlopend ons diens verbeter. Ek het jou skrywe aan die gastehuis bestuurder deurgegee om seker te maak dat so iets nooit weer gebeur nie. Ek hoop nie dat dit sal verhoed dat jy in toekoms weer by ons gaan bespreek nie en ek sal seker maak dat ons sal verbeter op die ervaring wat jy gehad het.
Groete,
Ashley en Debbie
Dewald W - Dec 2016
Overall rating
Baie beter verwag, swak en onprofessionele diens.
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Expected much better, bad and unprofessional service.
Parking is a problem. Room was a bit small and there wasn't even toilet paper. With breakfast a plate of food is just slapped down in front of you. I have experienced much better value for money and better service at other places. Honest truth, I could pay less at Dessert Casino Inn and gotten much better service and food. A person really gets the feeling that you as a guest aren't number one on Moonriver's priority list. Exceptionally disappointed!
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Moonriver Guest House 's response
Hallo Dewald
Ons is so jammer dat jy ongelukkig was met jou verblyf. Ons sal werk aan alles wat jou ontstel het en die ontbyt sal ek hersien asook die ontbyt prosedures. Weereens baie jammer. Ons is baie jammer dat die diens nie was soos u dit verwag het nie. Ons personeel is reeds hersien en daar was veranderings gemaak. Ons kan nou met vertroue sê dat hulle nou 100% op standaard is. Ons hoop van harte dat jou besoek jou nie sal weerhou om weer in die toekoms by ons te kom kuier nie.
Groete
Die Moonriver kantoor span
Ashley en Debbie
Mark Rothschild J - Sep 2016
Overall rating
Terrible.
Read moreMoonriver Guest House 's response
Good morning Mr. Rothschild,
Thank you for your speedy feedback from your stay at Moonriver. I would like to apologize from all The Moonriver Staff. I our defense, we do not rate our self as 4 star, the The B&B grading council does. As for the Small room, it is advertised as a Studio room, a single bed bedroom en-suit.
As you would notice you also paid a much reduced rate. As for the breakfast i do apologize again. We set a very high standard for our selves when it come to our kitchen. I will definitely address this immediately. The bathroom will also be addressed immediately. To add a shelf is a great idea.
Thank you again for the criticism and compliment. We will learn from this and strive to improve everyday
Kindest regards
Morné J Roelofse
Admin
Chris V - Apr 2016
Overall rating
Swak kliëntediens en swak opgeleide personeel.
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Poor customer service and poorly trained staff.
The staff is not very well trained. The rooms were not accurately advertised. Rooms are very neat and the location is excellent. However, it is not very quiet around the guest house, as it is located in the middle of the town.
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Moonriver Guest House 's response
Hi Chris. Ons is baie jammer dat die diens nie was soos u dit verwag het nie. Ons het nuwe personeel gehad wat daai tyd in opleiding was. Ons kan nou met vertroue sê dat hulle nou 100% op standaard is. Ons hoop van harte dat jou besoek jou nie sal weerhou om weer in die toekoms by ons te kom kuier nie.
Groete, die Moonriver span.
Johann M - Dec 2015
Overall rating
Uit die boeke.
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From the books.
Management is very helpful. The stay was fantastically nice. I would recommend it anytime. Management is very helpful. Excellent view.
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Moonriver Guest House 's response
Hi Johan. Baie dankie vir jou positiewe terugvoering. Ons sien uit na jou volgende kuier by ons.
Groete, die Moonriver span.
J.c.l S - Oct 2015
Overall rating
Die verblyf was fantasties.
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The stay was fantastic.
A room for two was rented. Everything was ready on arrival. Since we drove early, a takeaway was prepared. Will go there again.
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Moonriver Guest House 's response
Hi,
Dankie vir jou positiewe terugvoering. Ons waardeer dit. Dis vir ons lekker om te weet dat ons gaste lekker gekuier het by ons. Ons sien uit na jou volgende besoek.
Groete, die Moonriver span.
Pierre V - Sep 2015
Overall rating
Baie aangenaam.
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Very pleasant.
Very nice stay. Staff is very professional and very pleasant. Would stay there again anytime.
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Moonriver Guest House 's response
Hi Pierre
Baie dankie vir jou positiewe terugvoering. Ons is bly dat jy jou kuier by ons geniet het. Ons sien uit na jou volgende kuier by ons.
Groete
Moonriver span
Michael H - Aug 2015
Overall rating
Gasvryheid uitstekend.
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Hospitality excellent.
The rooms are luxurious. The equipment is properly explained. The friendliness and helpfulness is excellent.
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Ivan V - Sep 2015
Overall rating
Die diens was goed, ons sal beslis weer kom!
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The service was good, we will definitely come again!
It was a good weekend there, we got good service and the breakfast was nice. Als was tops!
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Moonriver Guest House 's response
Hi Ivan
Ons is bly dat jy lekker gekuier het by ons. Ons streef daarna om goeie diens te lewer. Ons sien uit na jou volgende besoek.
Groete
Moonriver span.
Casper R - Feb 2015
Overall rating
Baie aangenaam en personeel vriendelik en behulpsaam.
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Very pleasant and staff friendly and helpful.
Secure parking, very peaceful atmosphere with a swimming pool and the river bordering the guest house.
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Reinard C - Aug 2015
Overall rating
Netjies en privaat geleë. Veilig met parkering. Ontbyt ingesluit.
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Neat and privately located. Safe with parking. Breakfast included.
Service was outstanding. The host tries to make your stay as pleasant and comfortable as possible.
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Pieter V - Aug 2015
Overall rating
Baie goeie ervaring. Kamer uitstekend, personeel baie vriendelik en behulpsaam.
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Very good experience. Room excellent, staff very friendly and helpful.
Only slept there, but it was a very pleasant experience. If I travel through Upington again I would love to stay there again.
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Ernst V - Apr 2015
Overall rating
Dit het my verwagtinge oortref.
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It exceeded my expectations.
I recommend the stay anytime. Rooms are spacious - tastefully and modernly equipped. It was a wonderful experience. The staff are friendly and interested in you as a customer. Would love to book there again.
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Fransie R - Dec 2015
Overall rating
Netjies maar was teleurgesteld.
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Neat but was disappointed.
Neat place, Frans made it nice there, his food and cocktails were delicious, always friendly and goes out of his way to make it as nice as possible for you. Unfortunately I can't say the same about the rest of the staff! I was disappointed in my room. Spa shower not working. Parking is really a problem. You must always tow your vehicle away. There are 7 rooms, but only parking for 4. We were too close to the dining room, late sleep is out! Don't believe everything you see and read on the internet.
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Moonriver Guest House 's response
Fransie
Ek is so spyt en is jammer om te hoor dat jou kuiertjie by ons nie so lekker was nie.
Frans het vir my gevra oor ‘n bad vir jou en ek het vir hom gese dat ek net een aand ‘n kamer gehad het met ‘n bad( die ander aande was die kamers met baddens al baie lank vooruit bespreek) en ek glo nie jy sou heen en weer skuif nie. Aangaande die ander onaangenaamhede ek sal dit opneem ek belowe. Ek vra asb dat as jy weer hierdie kant toe kom,kom bly weer by ons en ek sal persoonlik daarna omsien dat jou verblyf hierdie keer ‘n aangename herhinering sal wees. Weereens ons is baie jammer.
Ashley en Debbie
Neels K - Oct 2015
Overall rating
Dit was oukei.
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It was okay.
The pool was out of order. The staff was not always available. Had to struggle for an hour to get someone to remove the vehicle we had parked the morning of our departure.
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Moonriver Guest House 's response
Hi Neels. Ons is werklik jammer dat u verontrief was tydens u besoek aan ons. Ons probeer altyd om te reël met die personeel dat gaste wat vroeg vertrek, se voertuig so parkeer is dat hulle nie beperk word nie. Ons hoop van harte dat u in die toekoms steeds by ons sal kom kuier.
Groete, die Moonriver span.
Heather R - Jul 2015
Overall rating
The positioning of the accomodation was lovely, quiet and peaceful and safe. The room was big and comfortabel and the electric blanket most welcome!
Read moreJohan J - Jun 2015
Overall rating
Goed geleë.
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Well located.
Just a pity the room we had is at the reception which is a bit noisy in the evening. Otherwise, quite comfortable.
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Barend V - Apr 2015
Overall rating
Puik.
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Great.
Nice stay and nice breakfast.
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Hannalize S - Jul 2015
Overall rating
Vuil beddegoed
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Dirty bedding
We stayed one night on the way back from Namibia. We are sorry to report that we had to ask for clean bed linen. When we opened the bed at 21:00, the bed had only been made after the previous people had slept there, with obviously used sheets on it which made us cringe. It was a big disappointment.. We couldn't find anyone in the guest house and called the mobile number. They came to cover the bed (although I had to ask that they replace the duvet cover as well). They then also covered the king size bed with a single top sheet.
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Hannalize S - Jul 2015
Overall rating
Pragtig, bietjie raserig gewees.
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Beautiful, been a bit noisy.
The guesthouse is on the river, beautiful! Unfortunately, across the river, loud music is played until late at night and it's not good for tired travelers.
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Johan L - Jul 2015
Overall rating
Cool place! Needs some attention, maybe on staff.
Annette E - Jul 2015
Overall rating
Uiters teleurgesteld in die gastehuis.
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Extremely disappointed in the guest house.
The accommodation was neat, but not clean. The bar fridge's price list was full of coffee stains. Upington is particularly cold in winter and with only a sheet and thin duvet in a room without any sun. We had to ask for blankets. The first night was so cold, there was not much sleep. Extremely disappointed.
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Leandi M - Feb 2014
Overall rating
Dit is stylvol en rustig met behulpsame/vriendelike mense wat by Moonriver werk!
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It's stylish and peaceful with helpful/friendly people who work at Moonriver!
My husband and I were at Moonriver on our first and last night of our honeymoon. It is sure to be the best first and last night of the honeymoon. The atmosphere was very calm, just what we needed.
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Zander S - Jan 2014
Overall rating
Puik!
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Great!
Will definitely stay at Moonriver again!
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Dries M - Feb 2014
Overall rating
Baie lekker gebly.
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Very nice stay.
Elsie, you rock. Bettie, thank you for your kindness, you made our stay very pleasant.
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Dawie N - Sep 2014
Overall rating
Lekker gebly!
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Nice stay!
Friendly reception and very helpful with luggage. Safe parking, nice clean room and trouble with dinner.
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Anthony T - Jan 2014
Overall rating
Enkelkamer baie klein, maar alles anders was baie goed.
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Single room very small, but everything else was very good.
The people are very friendly and the breakfast was incredibly tasty. The single room is just very small, but the other guests who slept in the double rooms say that it is big and comfortable. You have a very nice view of the river when you are on the deck.
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Carina N - Jun 2014
Overall rating
Ons was nie in die gastehuis self nie, maar in 'n ander huis (deel van die huis) 2 km verder.
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We were not in the guest house itself, but in another house (part of the house) 2 km away.
We didn't like sharing with guest in the garage who has to use the same entrance. The family was not like that in private. It was, to sum it up, a different experience.
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Shirley W - Apr 2014
Overall rating
Accommodation good, but the evening meal was very disappointing and not value for money.
Diederik D - Jan 2014
Overall rating
Teleurstellend.
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Disappointing.
The air conditioning was not working when we arrived and it was 40ºC.
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Pierre M - Dec 2014
Overall rating
The guest house is not up to standard.
Alta V - Oct 2013
Overall rating
Puik diens en vriendelike personeel.
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Great service and friendly staff.
See the stars below.
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Oom Andries T - Aug 2013
Overall rating
Sterk aanbeveelbaar.
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Highly recommendable.
The person in charge was very helpful, helped us a few times with the TV's program setting. Everything was ready upon our arrival. We will recommend the Moonriver to all my friends.
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Josef L - Dec 2013
Overall rating
Lekker man, lekker
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Nice man nice
The cook goes out of his way with the food and we ate and slept wonderfully.
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Anne J - Oct 2013
Overall rating
A really nice place overlooking the Orange River
Tiaan B - Jun 2013
Overall rating
Gasvryheid
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Hospitality
Hospitality that one will only find in the Northern Cape.
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Shelley C - Sep 2011
Overall rating
Excellent hospitality!
- Capacity: 12 people
- All ages welcome
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Check-in: 14:00 to 20:00
Check-out: 10:00 - Address: 8 Murray Avenue, Upington, 8800, Northern Cape