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Moonriver Guest House

Guest House

Review Summary

3.9 out of 5from 57 reviews for Moonriver Guest House
Cleanliness
3.9/5
Service
3.9/5
Location
4.1/5
Safety
4.1/5
Value for money
3.6/5
Karen B - Sep 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Karen B
Individual traveller

Pragtige kamer en uitsig! Vriendelike diens en heerlike ontbyt.

Uitstekende verblyf! Alles wat jy nodig het en meer.

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Beautiful room and view! Friendly service and delicious breakfast.

Excellent stay! Everything you need and more.

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Tersia M - Dec 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Tersia M
Family with young children

1.

Hulle verkies dat jy laat weet jy het 'n waentjie ons jet nie geweet nie.

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1.

They prefer that you let it be known that you didn't know we had a cart.

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Mark S - Mar 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Mark S
With partner

Friendly, welcoming, clear communication, clean, willing to go the extra mile.

Appreciated our stay. Willing to provide breakfasts for the road early morning (ready at 5 am) so could make border post. Very kind and happy space!

Christa F - Dec 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Christa F
With partner

Baie lekker.

Dankie vir julle gasvryheid, sal weer by julle oorslaap.

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Very nice.

Thank you for your hospitality, will stay with you again.

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Moonriver Guest House 's response

So bly julle het dit geniet. Ons wag vir julle volgende besoek. Happy 2024. Groete, Debbie.

Moonriver Guest House
Conrae E - Oct 2023
Overall rating
Cleanliness
3/5
Service
2/5
Location
4/5
Safety
4/5
Value for money
3/5
Conrae E
With partner

Rustig

Parkering klein, jy kan nie uitkom as jy wil iets gaan koop nie, ook nie drinkwater in die kamers of by reception om te koop nie.

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Restful

Parking small, you can't get out if you want to buy something, nor can you buy drinking water in the rooms or at reception.

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Mark S - Jan 2022
Overall rating
Cleanliness
2/5
Service
3/5
Location
4/5
Safety
2/5
Value for money
4/5
Mark S
With partner

Dit was okay. Hoop met ons volgende visit sal dit beter wees.

Kan die Honeymoon Suite meer romanties maak bv. gee kliënte meer opsies bv. soos kos, meer info oor Moonriver Guest House, slippers en gowns vir die couples, maak die kamer skoon elke dag. Ek en my vrou wil op die deck 'n romantic ete geniet het, maar met die aankoms by die deck was dit vuil en die gaste wat die vorige aand die deck gebruik het se drankbottels was orals op die tafels.

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It was okay. Hope with our next visit it will be better.

Can make the Honeymoon Suite more romantic e.g. give customers more options e.g. such as food, more info about Moonriver Guest House, slippers and gowns for the couples, clean the room every day. My wife and I wanted to enjoy a romantic meal on the deck, but upon arrival at the deck it was dirty and the drinks bottles of the guests who used the deck the night before were all over the tables.

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Pieter B - Sep 2020
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Pieter B
With partner

Skoon, veilig en gasvry

Verblyf was perfek vir n oornag stop. Goeie ontbyt gegee en op versoek vir ons n lekker ete gekook wat greed was met ons aankoms.

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Clean, safe and hospitable

Accommodation was perfect for an overnight stop. Gave a good breakfast and on request cooked us a nice meal which was ready upon our arrival.

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Moonriver Guest House 's response

Hi Pieter,

Ek is bly jul het geniet hier by ons.
Kom kuier gerus weer.

Groete
Michele

Moonriver Guest House
Elzabé V - Mar 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Elzabé V

Absolute genot en rustig!

Baie gasvrye eienaar en behulpsaam. Ons het probleme gehad met ons waentjie omdat hy te hoog was vir parkering, die eienaar het een, twee drie gereël dat ons ons waentjie oornag stoor in 'n stoor van 'n ander nabygeleë gastehuis. Die eienaar het self saamgery en gaan help om die waentjie te gaan berg. Ons familiekamer was baie mooi en netjies, met DStv, lugversorging en yskassie met drankies wat jy kan gebruik en dan net die volgende betaal vir wat jy gebruik het. Daar is 'n houtdek op die oewer van die rivier waar ons rustig gesit en die mooi natuur bewonder het. Daar was ook by die houtdek hout en 'n braaier beskikbaar indien ons wou braai. Ons het die volgende oggend die allerheerlikste ontbyt gehad. Ons keuse was omelette en dit was van die lekkerste ooit! So keurig en mooi voorberei en voorgesit. Die volgende oggend het die eienaar weer saam met ons gery in sy voertuig om ons waentjie te gaan haak. Ons sal beslis weer Moonriver Guest House besoek en kan dit ten sterkste aanbeveel. Baie baie dankie vir al julle moeite tydens ons verblyf!

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Absolute pleasure and peaceful!

Very hospitable owner and helpful. We had problems with our pram because it was too high for parking, the owner arranged one, two three for us to store our pram overnight in a storage of another nearby guest house. The owner himself drove along and went to help store the cart. Our family room was very nice and tidy, with DStv, air conditioning and a small fridge with drinks that you can use and then only pay the next thing for what you used. There is a wooden deck on the bank of the river where we sat quietly and admired the beautiful nature. There was also wood and a braai available at the wooden deck if we wanted to braai. We had the most delicious breakfast the next morning. Our choice was omelettes and they were some of the best ever! So carefully and beautifully prepared and served. The next morning, the owner drove with us again in his vehicle to hook up our cart. We will definitely visit Moonriver Guest House again and can highly recommend it. Thank you very much for all your efforts during our stay!

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Moonriver Guest House 's response

Good Morning,

Thank you so much for such an awesome review, we are glad that we were able to assist and to be of service.

We thoroughly enjoyed your stay with us and look forward to your next visit.

Neil Kinnear

Moonriver Guest House
Manfred L - Mar 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Manfred L
With friends

I want to go back!

Jenine was the perfect host to my friends and myself, thank you again! Service, food, location, views, cleanliness, everything was there. Best stop on our way to Namibia from Cape Town. Highly recommend!

Moonriver Guest House 's response

Good day,
Thank you so much it was so nice to have you guys with us. Looking forward to the next stay.
Regards,
Janine

Moonriver Guest House
Mia W - Jan 2019
Overall rating
Cleanliness
3/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
2/5
Mia W
Family with teenagers

Personeel baie vriendelik en behulpsaam.

Veilige parkering, vriendelike personeel.

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Staff very friendly and helpful.

Safe parking, friendly staff.

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Moonriver Guest House 's response

Mia,

Baie dankie vir jou resensie van jou verblyf.

Jy kan my kontak as jy enige raad vir ons het om die evaring vir die gas op standaard te hou.

Groete
Moonriver span

Moonriver Guest House
Antoinette G - Nov 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Antoinette G
With partner

Gasvry en het welkom gevoel.

Dankie vir julle gasvryheid en sal my definitief weer sien.

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Hospitable and welcoming.

Thank you for your hospitality and will definitely see me again.

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Moonriver Guest House 's response

Geagte Antoinette,

Baie dankie ons wag vir julle om weer binnekort by ons te kom kuier.

Ek waardeer die positiewe terugvoer.

Groete,
Ashley van Wyk - Booysen
Moonriver kantoor Span

Moonriver Guest House
Marina L - Jul 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Marina L
With partner

Heerlik op die rivier, snoesig en vriendelike gastehuis.

Pragtig, netjies en vriendelik. Sentraal. Die uitsig op die rivier met die "deck" is 'n besonderse bonus.

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Lovely on the river, snug and friendly guesthouse.

Beautiful, neat and friendly. Central. The view of the river from the deck is a wonderful bonus.

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Moonriver Guest House 's response

Geagte Marina,

Baie dankie vir die besonderse mooi resensie. Ons waardeer dit as die gaste sien dat ons probeer en dat hulle die pakket wat ons verkoop regtig inneem en sien dat ons rerig die ekstra myl gaan vir ons gatse.

Groete,
Moonriver Kantoor Span
Ashley van Wyk - Booysen

Moonriver Guest House
Jaco V - Apr 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jaco V
With partner

Heerlik.

Baie netjies met 'n goeie ligging.

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Great.

Very neat with a good location.

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Chimoné M - Jul 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
5/5
Chimoné M
With partner

Great.

Great place. Especially the Jacuzzi. Electrical blankets for the winter. Small spaces for the minority of challenges and also the fact that the microwave is not in the Honeymoon suite. Air-con needs a tune up especially the swing function. The beautiful tiles on the wall of the bathroom, why don't they clean it in between at the shower's side. However Moonriver is great, I am just comparing according to the 4 star rating. Had an amazing time there.

Janine W - Mar 2018
Overall rating
Cleanliness
2/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
3/5
Janine W
Individual traveller

Terug in Upington.

My pa het oorgebly. Net jammer die lugverkoeling het nie gewerk nie. Anders het hy tydjie geniet.

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Back in Upington.

My father remained. Just a pity the air conditioning didn't work. Otherwise he enjoyed some time.

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Brian U - Oct 2017
Overall rating
Cleanliness
2/5
Service
3/5
Location
1/5
Safety
2/5
Value for money
1/5
Brian U
With partner

Kamers is nie wat julle adverteer nie.

Het by Mooirivier geboek maar het by 'n ander gastehuis geslaap, nie eers naby die rivier nie.

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Rooms are not what you advertise.

Booked at Mooirivier but slept at another guest house, not even close to the river.

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Moonriver Guest House 's response

Good day Brian,

Prior to your arrival you were notified that you were not going to stay at the main house on the river as Picardi is part of our cluster guesthouses not along the river.
After our telephonic conversation I presumed all was in order as you agreed that it was not a problem to stay there.
Apologies for the miscommunication.

Kind Regards,
Michele

Moonriver Guest House
Sharne L - Sep 2017
Overall rating
Cleanliness
1/5
Service
2/5
Location
3/5
Safety
2/5
Value for money
1/5
Sharne L
With partner

Teleurgesteld.

Glad nie die moeite werd.

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Disappointed.

Not worth it at all.

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Moonriver Guest House 's response

Thank you for taking the time to talk to me and I have noted what made you unhappy and will endeavour never to let this happen again.
Success with your future plans

Regards
Debbie

Moonriver Guest House
Drienie V - Mar 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Drienie V
With partner

Uitmuntend.

Moonriver bied jou alles in 5-ster-gehalte. Ons sal definitief weer daar bespreek.

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Excellent.

Moonriver offers you everything in 5-star quality. We will definitely book there again.

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Moonriver Guest House 's response

Hi Drienie V,

Dankie vir jou positiewe terugvoering. Dit is altyd verblyend om resultate op ons werk te sien!!!!

Moonriver Groete,

Dirk
Admin
Moonriver Guest House

Moonriver Guest House
Marius M - Jun 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Marius M
With partner

Nader aan die mooi rivier kan jy nie!

Baie goeie ligging. Vreeslike vriendelike mense. In die hartjie van Upington maar tog steeds rustig.

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You can't get any closer to the beautiful river!

Very good location. Very friendly people. In the heart of Upington, but still very quiet.

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Moonriver Guest House 's response

Hi Marius,

Baie dankie vir jou positiewe terugvoering. Ons waardeer dit regtig. Ons is bly dat jy dit geniet het en ons hoop om jou binnekort weer te sien.

Groete,
Ashley.

Moonriver Guest House
Nicolette C - Mar 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
5/5
Nicolette C
On business

Goeie, vriendelike diens.

Goeie, vriendelike diens. Klein, privaat en baie verwelkomend. Maklik om te kry.

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Good, friendly service.

Good, friendly service. Small, private and very welcoming. Easy to get.

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Moonriver Guest House 's response

Hi Nicolette C,

Baie dankie vir jou positiewe terugvoering! Dis gaste soos jy wat ons werk 'n plesier maak!!!!!

Groete

Dirk
Admin
Moonriver Guest House

Moonriver Guest House
Anneke G - Jan 2016
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
5/5
Value for money
4/5
Anneke G
On business

Verblyf was gerieflik.

Die tarief is hoog vir wat jy kry. Geen asblikke in die badkamer of slaapkamer nie, die presentation van die buffet ontbyt kan beter wees asook die verskeidenheid wat aangebied word. Warm ontbyt lekker, luister net na bestelling.

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Accommodation was comfortable.

The rate is high for what you get. No trash cans in the bathroom or bedroom, the presentation of the buffet breakfast could be better as well as the variety on offer. Hot breakfast nice, just listen to order.

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Moonriver Guest House 's response

Beste Anneke,

Baie dankie vir die terugvoer en baie jammer dat jou verblyf by ons nie na wense was nie. Ek waardeer die terugvoer sodat ek aanhoudend en deurlopend ons diens verbeter. Ek het jou skrywe aan die gastehuis bestuurder deurgegee om seker te maak dat so iets nooit weer gebeur nie. Ek hoop nie dat dit sal verhoed dat jy in toekoms weer by ons gaan bespreek nie en ek sal seker maak dat ons sal verbeter op die ervaring wat jy gehad het.

Groete,
Ashley en Debbie

Moonriver Guest House
Dewald W - Dec 2016
Overall rating
Cleanliness
3/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
2/5
Dewald W
Individual traveller

Baie beter verwag, swak en onprofessionele diens.

Parkering is 'n probleem. Kamer was baie klein en daar was nie toiletpapier nie. Met ontbyt word kos net voor jou neer geplak. Ek het al baie beter waarde vir geld en baie beter diens ondervind elders. Eerlike waarheid, ek kon minder betaal het by die Dessert Casino Inn en myle beter diens en kos gekry het. 'n Mens kry regtig die gevoel dat jy as 'n gas nie nommer een op Moonriver se prioriteits lys is nie. Uiters teleurgesteld!

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Expected much better, bad and unprofessional service.

Parking is a problem. Room was a bit small and there wasn't even toilet paper. With breakfast a plate of food is just slapped down in front of you. I have experienced much better value for money and better service at other places. Honest truth, I could pay less at Dessert Casino Inn and gotten much better service and food. A person really gets the feeling that you as a guest aren't number one on Moonriver's priority list. Exceptionally disappointed!

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Moonriver Guest House 's response

Hallo Dewald

Ons is so jammer dat jy ongelukkig was met jou verblyf. Ons sal werk aan alles wat jou ontstel het en die ontbyt sal ek hersien asook die ontbyt prosedures. Weereens baie jammer. Ons is baie jammer dat die diens nie was soos u dit verwag het nie. Ons personeel is reeds hersien en daar was veranderings gemaak. Ons kan nou met vertroue sê dat hulle nou 100% op standaard is. Ons hoop van harte dat jou besoek jou nie sal weerhou om weer in die toekoms by ons te kom kuier nie.

Groete
Die Moonriver kantoor span
Ashley en Debbie

Moonriver Guest House
Mark Rothschild J - Sep 2016
Overall rating
Cleanliness
2/5
Service
2/5
Location
5/5
Safety
3/5
Value for money
1/5
Mark Rothschild J
On business

Terrible.

They rate themselves as a 4* establishment. Rubbish! My room was 2,5 by 2,5 metres, a 60 x 30 cm cupboard and a hook on the wall for hanging clothes. Bathroom (shower, basin, toilet) had not a single shelf, even in the shower - just leave your toothbrush on the toilet seat. Breakfast was mediocre to poor. Insufficient parking. On the good side: Beautiful setting and the staff (one person only seen) do the best they can.

Moonriver Guest House 's response

Good morning Mr. Rothschild,
Thank you for your speedy feedback from your stay at Moonriver. I would like to apologize from all The Moonriver Staff. I our defense, we do not rate our self as 4 star, the The B&B grading council does. As for the Small room, it is advertised as a Studio room, a single bed bedroom en-suit.
As you would notice you also paid a much reduced rate. As for the breakfast i do apologize again. We set a very high standard for our selves when it come to our kitchen. I will definitely address this immediately. The bathroom will also be addressed immediately. To add a shelf is a great idea.
Thank you again for the criticism and compliment. We will learn from this and strive to improve everyday
Kindest regards
Morné J Roelofse
Admin

Moonriver Guest House
Chris V - Apr 2016
Overall rating
Cleanliness
3/5
Service
1/5
Location
4/5
Safety
3/5
Value for money
2/5
Chris V
With partner

Swak kliëntediens en swak opgeleide personeel.

Die personeel is nie baie goed opgelei nie. Die kamers is nie akkuraat geadverteer nie. Kamers is wel baie netjies en die ligging is uitstekend. Dit is egter nie baie stil om die gastehuis nie, aangesien dit in die middel van die dorp geleë is.

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Poor customer service and poorly trained staff.

The staff is not very well trained. The rooms were not accurately advertised. Rooms are very neat and the location is excellent. However, it is not very quiet around the guest house, as it is located in the middle of the town.

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Moonriver Guest House 's response

Hi Chris. Ons is baie jammer dat die diens nie was soos u dit verwag het nie. Ons het nuwe personeel gehad wat daai tyd in opleiding was. Ons kan nou met vertroue sê dat hulle nou 100% op standaard is. Ons hoop van harte dat jou besoek jou nie sal weerhou om weer in die toekoms by ons te kom kuier nie.
Groete, die Moonriver span.

Moonriver Guest House
Johann M - Dec 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Johann M
With partner

Uit die boeke.

Bestuur is baie behulpsaam. Die verblyf was fantasties lekker. Ek sal dit enige tyd aanbeveel. Bestuur is baie behulpsaam. Uitstekende uitsig.

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From the books.

Management is very helpful. The stay was fantastically nice. I would recommend it anytime. Management is very helpful. Excellent view.

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Moonriver Guest House 's response

Hi Johan. Baie dankie vir jou positiewe terugvoering. Ons sien uit na jou volgende kuier by ons.
Groete, die Moonriver span.

Moonriver Guest House
J.c.l S - Oct 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
J.c.l S
With partner

Die verblyf was fantasties.

'n Kamer vir twee was gehuur. Alles was gereed met aankoms. Aangesien ons vroeg gery het, is daar 'n wegneemete voorberei. Sal weer soontoe gaan.

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The stay was fantastic.

A room for two was rented. Everything was ready on arrival. Since we drove early, a takeaway was prepared. Will go there again.

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Moonriver Guest House 's response

Hi,
Dankie vir jou positiewe terugvoering. Ons waardeer dit. Dis vir ons lekker om te weet dat ons gaste lekker gekuier het by ons. Ons sien uit na jou volgende besoek.
Groete, die Moonriver span.

Moonriver Guest House
Pierre V - Sep 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Pierre V
With partner

Baie aangenaam.

Baie lekker gebly. Personeel is baie professioneel en baie aangenaam. Sal enige tyd weer daar wil bly.

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Very pleasant.

Very nice stay. Staff is very professional and very pleasant. Would stay there again anytime.

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Moonriver Guest House 's response

Hi Pierre
Baie dankie vir jou positiewe terugvoering. Ons is bly dat jy jou kuier by ons geniet het. Ons sien uit na jou volgende kuier by ons.
Groete
Moonriver span

Moonriver Guest House
Michael H - Aug 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Michael H
With partner

Gasvryheid uitstekend.

Die kamers is luuks. Die toerusting word behoorlik verduidelik. Die vriendelikheid en behulpsaamheid is uitstekend.

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Hospitality excellent.

The rooms are luxurious. The equipment is properly explained. The friendliness and helpfulness is excellent.

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Ivan V - Sep 2015
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Ivan V
With friends

Die diens was goed, ons sal beslis weer kom!

Dit was 'n goeie naweek daar, ons het goeie diens gekry en die ontbyt was lekker. Als was tops!

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The service was good, we will definitely come again!

It was a good weekend there, we got good service and the breakfast was nice. Als was tops!

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Moonriver Guest House 's response

Hi Ivan
Ons is bly dat jy lekker gekuier het by ons. Ons streef daarna om goeie diens te lewer. Ons sien uit na jou volgende besoek.
Groete
Moonriver span.

Moonriver Guest House
Casper R - Feb 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Casper R
Individual traveller

Baie aangenaam en personeel vriendelik en behulpsaam.

Veilige parkering, baie rustige atmosfeer met 'n swembad en die rivier wat grens aan gastehuis.

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Very pleasant and staff friendly and helpful.

Secure parking, very peaceful atmosphere with a swimming pool and the river bordering the guest house.

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Reinard C - Aug 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Reinard C
Family with young children

Netjies en privaat geleë. Veilig met parkering. Ontbyt ingesluit.

Diens was uitstaande. Die gasheer probeer om jou verblyf so aangenaam en gemaklik as moontlik te maak.

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Neat and privately located. Safe with parking. Breakfast included.

Service was outstanding. The host tries to make your stay as pleasant and comfortable as possible.

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Pieter V - Aug 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Pieter V
With partner

Baie goeie ervaring. Kamer uitstekend, personeel baie vriendelik en behulpsaam.

Slegs daar oorgeslaap, maar dit was 'n baie aangename ervaring. As ek weer deur Upington reis, sal ek graag weer daar oorbly.

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Very good experience. Room excellent, staff very friendly and helpful.

Only slept there, but it was a very pleasant experience. If I travel through Upington again I would love to stay there again.

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Ernst V - Apr 2015
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Ernst V
With partner

Dit het my verwagtinge oortref.

Ek beveel die verblyf enige tyd aan. Kamers is ruim - smaaklik en modern toegerus. Dit was 'n wonderlike ervaring. Die personeel is vriendelik en stel belang in jou as kliënt. Sal graag weer daar wil bespreek.

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It exceeded my expectations.

I recommend the stay anytime. Rooms are spacious - tastefully and modernly equipped. It was a wonderful experience. The staff are friendly and interested in you as a customer. Would love to book there again.

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Fransie R - Dec 2015
Overall rating
Cleanliness
5/5
Service
3/5
Location
5/5
Safety
3/5
Value for money
3/5
Fransie R
With partner

Netjies maar was teleurgesteld.

Netjiese plek, Frans het dit lekker gemaak daar, sy kos en cocktails was heerlik, altyd vriendelik en gaan uit sy pad uit om dit vir jou so lekker as moontlik te maak. Ek kan ongelukkig nie dieselfde sê van res van die personeel nie! Ek was teleurgesteld in my kamer. Spa-stort wat nie werk nie. Paarkeerplek is regtig 'n probleem. Jy moet gedurig jou voertuig wegtrek. Daar is 7 kamers, maar slegs parkeerplek vir 4. Ons was te na aan die eetkamer, laat slaap is uit! Moenie als glo wat jy op internet sien en lees nie.

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Neat but was disappointed.

Neat place, Frans made it nice there, his food and cocktails were delicious, always friendly and goes out of his way to make it as nice as possible for you. Unfortunately I can't say the same about the rest of the staff! I was disappointed in my room. Spa shower not working. Parking is really a problem. You must always tow your vehicle away. There are 7 rooms, but only parking for 4. We were too close to the dining room, late sleep is out! Don't believe everything you see and read on the internet.

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Moonriver Guest House 's response

Fransie
Ek is so spyt en is jammer om te hoor dat jou kuiertjie by ons nie so lekker was nie.
Frans het vir my gevra oor ‘n bad vir jou en ek het vir hom gese dat ek net een aand ‘n kamer gehad het met ‘n bad( die ander aande was die kamers met baddens al baie lank vooruit bespreek) en ek glo nie jy sou heen en weer skuif nie. Aangaande die ander onaangenaamhede ek sal dit opneem ek belowe. Ek vra asb dat as jy weer hierdie kant toe kom,kom bly weer by ons en ek sal persoonlik daarna omsien dat jou verblyf hierdie keer ‘n aangename herhinering sal wees. Weereens ons is baie jammer.

Ashley en Debbie

Moonriver Guest House
Neels K - Oct 2015
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Neels K
With partner

Dit was oukei.

Die swembad was buite werking. Die personeel was nie altyd beskikbaar nie. Moes 'n uur lank sukkel om iemand te kry om die voertuig te verwyder wat ons vasparkeer het die oggend van ons vertrek.

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It was okay.

The pool was out of order. The staff was not always available. Had to struggle for an hour to get someone to remove the vehicle we had parked the morning of our departure.

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Moonriver Guest House 's response

Hi Neels. Ons is werklik jammer dat u verontrief was tydens u besoek aan ons. Ons probeer altyd om te reël met die personeel dat gaste wat vroeg vertrek, se voertuig so parkeer is dat hulle nie beperk word nie. Ons hoop van harte dat u in die toekoms steeds by ons sal kom kuier.
Groete, die Moonriver span.

Moonriver Guest House
Heather R - Jul 2015
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
4/5
Heather R
On business

The positioning of the accomodation was lovely, quiet and peaceful and safe. The room was big and comfortabel and the electric blanket most welcome!

Room was lovely , but was not serviced in the time we were there. I did lock the door but surely they have a service key to be able to go in and at least make the bed and clean the bathroom. Overall it was a pleasant and peaceful stay and very ideally situated for business. I appreciated the electric blanket on the bed and the heating in the room. The guest manger was very helpful. One request though is that a mirror in the bedroom would be a great.

Johan J - Jun 2015
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Johan J
With partner

Goed geleë.

Net jammer die kamer wat ons gehad het is by die ontvangs wat bietjie raserig is in die aand. Andersins, heel gemaklik.

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Well located.

Just a pity the room we had is at the reception which is a bit noisy in the evening. Otherwise, quite comfortable.

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Barend V - Apr 2015
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
3/5
Value for money
3/5
Barend V
With partner

Puik.

Lekker gebly en lekker ontbyt.

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Great.

Nice stay and nice breakfast.

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Hannalize S - Jul 2015
Overall rating
Cleanliness
3/5
Service
2/5
Location
3/5
Safety
4/5
Value for money
3/5
Hannalize S
With partner

Vuil beddegoed

Ons het een nag oorgeslaap oppad terug van Namibië af. Ons is jammer om te moet rapporteer dat ons moes vra vir skoon beddegoed. Toe ons 21:00 die bed ooptrek, was die bed net toegetrek na die vorige mense daar geslaap het, met klaarblyklik gebruikte lakens op wat ons laat gril het. Dit was 'n groot teleurstelling.. Ons kon niemand in die gastehuis kry nie en het die selfoon nommer gebel. Hulle het die bed kom oortrek (hoewel ek moes vra dat hulle die duvet oortreksel ook vervang). Hulle het toe ook die koninggrootte-bed met 'n enkelbed bo-laken oorgetrek.

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Dirty bedding

We stayed one night on the way back from Namibia. We are sorry to report that we had to ask for clean bed linen. When we opened the bed at 21:00, the bed had only been made after the previous people had slept there, with obviously used sheets on it which made us cringe. It was a big disappointment.. We couldn't find anyone in the guest house and called the mobile number. They came to cover the bed (although I had to ask that they replace the duvet cover as well). They then also covered the king size bed with a single top sheet.

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Hannalize S - Jul 2015
Overall rating
Cleanliness
2/5
Service
2/5
Location
2/5
Safety
4/5
Value for money
3/5
Hannalize S
With partner

Pragtig, bietjie raserig gewees.

Die gastehuis is op die rivier, pragtig! Ongelukkig word daar oorkant die rivier harde musiek tot laatnag gespeel en dis nie lekker vir moeë reisigers nie.

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Beautiful, been a bit noisy.

The guesthouse is on the river, beautiful! Unfortunately, across the river, loud music is played until late at night and it's not good for tired travelers.

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Johan L - Jul 2015
Overall rating
Cleanliness
4/5
Service
2/5
Location
5/5
Safety
1/5
Value for money
1/5
Johan L
On business

Cool place! Needs some attention, maybe on staff.

They got a simple bacon and eggs breakfast wrong and when I asked for it, I waited 15 minutes then ate cold eggs and left.

Annette E - Jul 2015
Overall rating
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
2/5
Value for money
1/5
Annette E
Family with teenagers

Uiters teleurgesteld in die gastehuis.

Die akkommodasie was netjies, maar nie skoon nie. Die yskassie se pryslys was vol koffie vlekke. Upington is besonders koud in die winter en met slegs 'n laken en dun duvet in 'n kamer sonder enige son. Ons moes vra vir komberse. Die eerste aand was so koud, daar is nie juis geslaap nie. Uiters teleurgesteld.

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Extremely disappointed in the guest house.

The accommodation was neat, but not clean. The bar fridge's price list was full of coffee stains. Upington is particularly cold in winter and with only a sheet and thin duvet in a room without any sun. We had to ask for blankets. The first night was so cold, there was not much sleep. Extremely disappointed.

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Leandi M - Feb 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Leandi M
With partner

Dit is stylvol en rustig met behulpsame/vriendelike mense wat by Moonriver werk!

Ek en my man was op ons wittebrood se eerste en laaste aand by Moonriver. Dit is verseker die beste eerste en laaste aand van die wittebrood. Die atmosfeer was baie kalm, net wat ons nodig gehad het.

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It's stylish and peaceful with helpful/friendly people who work at Moonriver!

My husband and I were at Moonriver on our first and last night of our honeymoon. It is sure to be the best first and last night of the honeymoon. The atmosphere was very calm, just what we needed.

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Zander S - Jan 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Zander S
With partner

Puik!

Sal verseker weer by Moonriver oorbly!

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Great!

Will definitely stay at Moonriver again!

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Dries M - Feb 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Dries M
On business

Baie lekker gebly.

Elsie, jy rock. Bettie, dankie vir jou vriendelikheid, jy het ons verblyf baie aangenaam gemaak.

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Very nice stay.

Elsie, you rock. Bettie, thank you for your kindness, you made our stay very pleasant.

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Dawie N - Sep 2014
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
4/5
Dawie N
With partner

Lekker gebly!

Vriendelike ontvangs en baie hulpvaardig met bagasie. Veilige parkering, mooi skoon kamer en moeite met aandete.

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Nice stay!

Friendly reception and very helpful with luggage. Safe parking, nice clean room and trouble with dinner.

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Anthony T - Jan 2014
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
5/5
Value for money
2/5
Anthony T
On business

Enkelkamer baie klein, maar alles anders was baie goed.

Die mense is baie vriendelik en die ontbyt was ongelooflik lekker. Die enkelkamer is net baie klein, maar die ander gaste wat in die dubbelkamers geslaap het, sê weer dis groot en gerieflik. Jy het 'n baie mooi uitsig oor die rivier as jy op die dek is.

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Single room very small, but everything else was very good.

The people are very friendly and the breakfast was incredibly tasty. The single room is just very small, but the other guests who slept in the double rooms say that it is big and comfortable. You have a very nice view of the river when you are on the deck.

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Carina N - Jun 2014
Overall rating
Cleanliness
2/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
2/5
Carina N
Large group

Ons was nie in die gastehuis self nie, maar in 'n ander huis (deel van die huis) 2 km verder.

Ons het nie gehou van deel met bywoner in die motorhuis wat dieselfde ingang moet gebruik nie. Die gesin was nie privaat so nie. Dit was om dit kortom te beskryf 'n anderse ervaring.

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We were not in the guest house itself, but in another house (part of the house) 2 km away.

We didn't like sharing with guest in the garage who has to use the same entrance. The family was not like that in private. It was, to sum it up, a different experience.

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Shirley W - Apr 2014
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
2/5
Shirley W
With friends

Accommodation good, but the evening meal was very disappointing and not value for money.

The breakfast was the worst we had ever had - ice cold and very unappetising. I suggest you seriously look into the catering department of this otherwise lovely establishment.

Diederik D - Jan 2014
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
1/5
Diederik D
With partner

Teleurstellend.

Die lugversorging het nie gewerk met ons aankoms nie, en dit was 40ºC.

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Disappointing.

The air conditioning was not working when we arrived and it was 40ºC.

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Pierre M - Dec 2014
Overall rating
Cleanliness
0/5
Service
0/5
Location
0/5
Safety
0/5
Value for money
0/5
Pierre M
With partner

The guest house is not up to standard.

It needs a lot of maintenance and the space of the guest house are shared by 7 other guest house.

Alta V - Oct 2013
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Alta V
With partner

Puik diens en vriendelike personeel.

Sien die sterre hieronder.

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Great service and friendly staff.

See the stars below.

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Oom Andries T - Aug 2013
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Oom Andries T
With partner

Sterk aanbeveelbaar.

Die persoon in beheer was baie behulpsaam, het ons 'n paar maal gehelp met die TV se program-instel. Alles was gereed by ons aankoms. Ons sal die Moonriver vir al my vriende aanbeveel.

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Highly recommendable.

The person in charge was very helpful, helped us a few times with the TV's program setting. Everything was ready upon our arrival. We will recommend the Moonriver to all my friends.

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Josef L - Dec 2013
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Josef L
Large group

Lekker man, lekker

Die kok gaan uit sy pad met die kos en ons het heerlik geëet en geslaap.

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Nice man nice

The cook goes out of his way with the food and we ate and slept wonderfully.

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Anne J - Oct 2013
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
4/5
Anne J
With partner

A really nice place overlooking the Orange River

The guest house is really nice and well located.

Tiaan B - Jun 2013
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
3/5
Value for money
4/5
Tiaan B
With partner

Gasvryheid

Gasvryheid wat 'n mens net in die Noord Kaap sal kry.

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Hospitality

Hospitality that one will only find in the Northern Cape.

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Shelley C - Sep 2011
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Shelley C
With friends

Excellent hospitality!

Moonriver is in a beautiful setting, and the hosts take great care of you.

From
From R1 400
per night, for 2 ppl
From
R1 400
per night, for 2 ppl
Make a Booking
  • Capacity: 12 people
  • All ages welcome
  • Check-in: 14:00 to 20:00
    Check-out: 10:00
  • Address: 8 Murray Avenue, Upington, 8800, Northern Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAQy0eUN7ZGpvpULM7fCfPJFzNjdSOQlop1K1XJBn1G5EGXSAW67?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 400 per night, for 2 ppl 57 5 1 4 8 Murray Avenue Upington 8800 Northern Cape 021 201 8900 14:00-20:00 10:00 -28.457816240516 21.248556375504
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