Pleasant Waters Lodge & Conference Venue
Review Summary
Pieter H - Jan 2020
Overall score
Alhoewel die strande nie so naby is nie is die swembad 'n groot pluspunt by die oord. Baie lekker en stil area, naby winkelsentrums.
Jolanda O - Dec 2019
Overall score
Bietjie teleurgesteld.
Read morePleasant Waters Lodge & Conference Venue's response
Good day Jolanda,
I am truly sorry to learn of your disappointment.
Unfortunately in all my marketing, I promote my establishment as " BUDGET ACCOMMODATION IDEAL FOR GROUPS OR BUSINESS WITH WORK COMMITMENTS IN SOUTH DURBAN". 90% of my business are persons working in the area or those that have stayed while working and choose to come down for a break.
Unfortunately, it was festive season and a certain amount of drinking will happen on occasion. It is very difficult to control and can be a sensitive area to manage. My business is in a residential area and none of my neighbours nor other guests complained.
With regards to dirty cutlery, I will address this with my staff. That is totally unacceptable.
My business is mostly fully booked so I must be doing something right. This is one of a few really negative feedback I have ever received!
I do also appreciate you had a problem from the outset....where you queried the accommodation provided. I referred you to the website which you had used to initiate the booking; with pictures and copy that is truly reflective of the accommodation, you booked.
I will be relooking at my marketing to ensure there is no misunderstanding regarding the focus of my business and selectively remove/ change my listing accordingly.
I am happy to reimburse you for 2 nights as the rooms we rebooked to a shipping company who had commitments on a vessel that arrived.
Ntombi M - Jan 2019
Overall score
Great establishment!
Pleasant Waters Lodge & Conference Venue's response
Thank you, much appreciated.
Emile L - Jan 2019
Overall score
Baie lekker, net te kort.
Pleasant Waters Lodge & Conference Venue's response
Baie dankie, ons waardeer die terugvoer.
Andiswa S - Dec 2018
Overall score
Great place with friendly owners and staff.
Pleasant Waters Lodge & Conference Venue's response
Much appreciated.
- Capacity: 35 people
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Check-in: 14:00 to 21:00
Check-out: 10:00 - Address: 83 Moss Road, Ocean View, Bluff, 4052, KwaZulu-Natal
- All ages welcome