Carola S - Sep 2020
Genadendal is 'n idilliese plek om in tuis te gaan. Rambling Rose is geleë in die hartklop van die dorpie. Ek het dit baie geniet. Die gasvrou was baie gaaf en het alles probeer om ons kuier so aangenaam as moontlik te maak.
Patrick B - Feb 2020
It was not pleasant. I left early.
Rambling Rose's response
Good day Patrick,
Thank you for your review. I'm sorry that you did not enjoy your stay with us. Customer service is really important to us and that's why it saddens us to hear that your experience with us was not up to standard. We do however feel that you were very happy with everything in the beginning but then changed your mind later that day.
Charles W - Jul 2017
'n Aangename verblyf in 'n rustige omgewing met gasvrye en hulpvaardige eienaars. Die ruim slaapkamers, netjiese sitkamers, ontspanningsgeriewe, toilette en kombuis fasiliteite het ons beïndruk.Read more
Lorenda A - Jul 2017
It was an unpleasant experience.
This review has been translated,click hereto view the original version.
Dit was 'n onaangename ondervinding.
Teleurstellend om die minste te sê. Kombuis nie toegerus vir groot getal mense. Stukkende verroeste stoof. Beddegoed oud en deurgeslaap. Lekkende toilet. Verwaarloosde plek.
You are reading the original review,click hereto view the translated version.
Rambling Rose's response
Good day Lorenda,
Thank you for your feedback. Please allow me to state my recollection of your stay:
Upon arrival, you were asked by the host, Cynthia, if you were satisfied with your unit and if there were any complaints to which you replied that there was none and you appeared happy. Your husband also seemed to be satisfied. No complaints were brought to our attention for the remainder of your stay.
Regarding the cleanliness and the kitchen utensils not being enough - unwanted guests were brought onto the property to attend a party. Subsequently, the kitchen and toilets were left in a mess, prompting you to offer Cynthia R100 for extra cleaning services to be provided. We also only cater to the number of guests each unit can accommodate, and do not take non-paying guests into consideration.
We were also saddened that even after taking the above into consideration to ensure you had an enjoyable stay, certain negative comments were made about Cynthia. When she confronted you, your demeanor towards her changed.
Even though you could have easily found alternative accommodation in the area that would meet your expectations, you opted to stay at Rambling Rose. We pride ourselves on offering basic affordable accommodation at a rate of R250 per person. It is also evident in the pictures on the listing as to what potential guests can expect.