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Riviera Hotel

Review Summary

3.9 out of 5from 79 reviews for Riviera Hotel
Cleanliness
3.6/5
Service
3.8/5
Location
4.2/5
Safety
4.4/5
Value for money
3.4/5
Coenie W - Mar 2024
Overall rating
Cleanliness
4/5
Service
2/5
Location
4/5
Safety
4/5
Value for money
4/5
Coenie W
With spouse/partner

Ongemaklik met die kliënte diens. Die bestuur is baie onprofessioneel.

Hierdie was die minder aangename gedeelte van ons trip. Die bestuurder se gedrag toe ons aankom was om die minste te sê twyfelagtig. Die eerste aand was alles rustig, maar van die volgende dag af het die kelners voor die kliënte met mekaar getwis. Die bestuurder was nêrens te vinde nie en het net so af en toe verskyn vir 'n kort rukkie. Jy kon duidelik die spanning tussen die groepe kelners aanvoel.

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Uncomfortable with the customer service. The management is very unprofessional.

This was the least pleasant part of our trip. The driver's behavior when we arrived was questionable to say the least. The first night everything was calm, but from the next day the waiters quarreled with each other in front of the customers. The driver was nowhere to be found and only appeared sporadically for a short while. You could clearly sense the tension between the groups of waiters.

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Danie M - Feb 2024
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Danie M
With spouse/partner

Baie uitgesien na die verblyf, bietjie teleurgesteld.

Ons was redelik teleurgesteld met die kamer, groot badkamer, geen stort. Kussings vuil, vloer vuil. WiFi net gewerk in area rondom ontvangs. Heerlik geswem en geëet.

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Very much looking forward to the stay, a bit disappointed.

We were quite disappointed with the room, large bathroom, no shower. Pillows dirty, floor dirty. WiFi only worked in area around reception. Had a great swim and ate.

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Jasonc P - Jan 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Jasonc P
With friends

Beautiful setting, ample amenities; a winner.

Firstly, finding the place is tricky because all you get is a street name but no number. I won't lie, even with our car's satnav, it was a struggle. But we did find the place, and thus ends the bad news. Friendly, personable front-of-house staff. The room was spacious and well laid out. Plug points and USB ports are not in short supply, that's for sure. A slight downside would be the location of the fan as it only covers the main bed. Anyone using the secondary beds without a portable USB fan in summer should prepare for an unpleasant sleeping experience. The restaurant offers reasonably priced fare of decent quality. Supper was a highlight, out in the open on a balmy sunset overlooking the gorgeous lagoon. It is a vista forever ingrained in my memory and one I'd gladly come back just to experience all over again.

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Erika C - Sep 2023
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
4/5
Erika C
With friends

Dit was 'n lekker kuier en ek sal weer in die toekoms kom.

Aanbeveling i.v.m. ons kamer: Die TV was buite werking, maar hul het aangebied om ons na 'n ander kamer te skuif wat ons van die hand gewys het aangesien ons net 1 aand oorgeslaap het. Die badkamerdeur wil nie op knip gaan die en mens sukkel so bietjie met die stort se waterverstelling, baie warm of baie koud. Dit is egter klein dingetjies en ek noem dit net vir julle. Jul kan dalk oorweeg om muesli, vrugteslaai en joghurt by jul ontbytspyskaart te voeg.

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It was a nice visit and I will come again in the future.

Recommendation regarding our room: The TV was out of order but they offered to move us to another room which we declined as we only stayed 1 night. The bathroom door does not want to open and you struggle a bit with the shower's water adjustment, very hot or very cold. However, these are small things and I only mention them for you. You might consider adding muesli, fruit salad and yogurt to your breakfast menu.

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Anita N - Jun 2023
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Anita N
Individual traveler

Goeie ligging.

Baie netjiese verblyf. Goed geleë. Daar is net in die aande nie genoeg parkering nie, so maak seker dat jy jou voertuig vroeg al parkeer om 'n staanplek te kry.

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Good location.

Very neat accommodation. Well located. There is not enough parking only in the evenings, so make sure you park your vehicle early to get a parking space.

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Ettienne Z - Jun 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ettienne Z
With spouse/partner

Sal my beslis weer sien, verskriklik geniet. Pragtige ligging.

Vriendelike diens. Pragtige fasiliteite. Hopeloos te kort gebly.

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Will definitely see me again, really enjoyed it. Beautiful location.

Friendly service. Beautiful facilities. Hopelessly short lived.

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Elwee C - Apr 2023
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
5/5
Elwee C
With spouse/partner

Ons het vir 4 dae oorgebly in die Riviera Hotel.

Ons verblyf was baie aangenaam en daar was werklik niks waaroor ons kon kla nie. Ons was verras met die Hotel se akkommodasie.

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We stayed for 4 days in the Riviera Hotel.

Our stay was very pleasant and there was really nothing we could complain about. We were surprised with the Hotel's accommodation.

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Albie S - Mar 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Albie S
With spouse/partner

Vriendelike ontvangs. Hulpvaardig.

Sal beslis weer daar kom oorbly. Netjies. Veilig.

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Friendly reception. Helpful.

Will definitely stay there again. Tidy. Safe.

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Henry S - Mar 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Henry S
Family with young children

We enjoyed our stay!

We loved our stay in the hotel, the place was really clean, unfortunately, there was no WI-FI and the kitchen sink was dripping the whole time, which could be so annoying at night time, but overall I think the place is worth the money if you are going as a family.

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Andries L - Dec 2022
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Andries L
With spouse/partner

Diens en kos was goed.

Die hotelkamers kort goeie skoonmaak. Die skoonmakers maak nie die koppies en pierings en glase baie skoon in die kamers nie en word slegs uitgespoel.

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Service and food were good.

The hotel rooms need good cleaning. The cleaners do not clean the cups and saucers and glasses very much in the rooms and are only rinsed.

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Hendrik L - Nov 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Hendrik L
Individual traveler

Dit het goed vir my gewerk.

Vriendelike diens en kamer was goed ingerig.

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It worked well for me.

Friendly service and room was well appointed.

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Marika D - Jun 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
3/5
Marika D

Netjiese verblyf.

Rustige area en Hartenbos is altyd 'n wenner. Die hotel self se kos was heerlik en diens goed. Ons was net nie bewus presies hoe ons hotelkamer gaan lyk nie. Mens aanvaar alle kamers het 'n stort en see-uitsig (uitsig op die rivier). Ek sal aanbeveel om toekomstige gaste te sê hul moet presies vra hoe die hotelkamer lyk.

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Neat accommodation.

Quiet area and Hartenbos is always a winner. The hotel's food itself was delicious and service good. We just weren't aware exactly what our hotel room was going to look like. One assumes all rooms have a shower and sea view (river view). I would recommend telling future guests to ask exactly what the hotel room looks like.

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Bennie D - Jan 2022
Overall rating
Cleanliness
2/5
Service
1/5
Location
5/5
Safety
3/5
Value for money
1/5
Bennie D
Family with teenagers

Kamers wat veronderstel was om elke dag gediens te word, word egter net gediens soos en wanneer hulle lus het.

Ontvangspersoneel is onbeskof. Pre-paid krag was klaar en ons het vanaf 23h00 tot 08h45 sonder krag gesit. Toiletpapier en skottelgoedseep voorsiening pateties, dit is maar beter om dit self te voorsien. Eenheid se teëls lig en kan beslis oorgedoen word. Sitkamerbanke deurgesit en vuil. Hierdie is beslis nie 4-ster-akkommodasie nie. Ons was baie teleurgesteld.

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However, rooms that were supposed to be serviced every day are only serviced as and when they feel like it.

Reception staff are rude. Pre-paid power was finished and we were without power from 23h00 to 08h45. Toilet paper and dish soap supply pathetic, it's better to provide it yourself. Unity's tiles are light and can definitely be redone. Living room couches worn and dirty. This is definitely not 4 star accommodation. We were very disappointed.

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Ben J - Nov 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Ben J
Individual traveler

Baie aangenaam.

Was vriendelik ontvang en baie behulpsaam.

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Very pleasant.

Was kindly received and very helpful.

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Natalie E - Nov 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Natalie E
With friends

Lovely time spent, comfortable rooms. Friends stayed in room 24. Plumbing not 100%. Smell coming from toilet, basin and shower. Restaurant meal very good, value for money.

Enjoyable stay. Would visit there again.

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Charlene R - Sep 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Charlene R
With spouse/partner

Waarde vir geld.

Pragtige uitsig oor die lagoon en see.

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Value for money.

Beautiful view of the lagoon and sea.

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Hans F - Sep 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Hans F
With spouse/partner

Baie lekker.

Dit was baie lekker. Skoon, en goed ontvangs.

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Very nice.

It was very nice. Clean, and well received.

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Anja F - Apr 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Anja F
Family with young children

Bitter lekker

Baie lekker! Stapafstand van waar mens wil wees. Baie netjies en skoon. Baie vriendelike personeel.

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Bitterly delicious

Very nice! Walking distance from where you want to be. Very neat and clean. Very friendly staff.

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Natalee S - Mar 2021
Overall rating
Cleanliness
1/5
Service
0/5
Location
4/5
Safety
4/5
Value for money
0/5
Natalee S

Baie teleurgestel in die hotel.

Eers het hulle net rekord gehad van een kamer en nie twee nie. Ligte in ons gang het net een aand gewerk. Moes my ouers wat in hulle 70s is help met my selfoon vir beligting. Op die advertensie was daar gesê daar is 'n restaurant, maar daar was nooit gesê hulle sluit 19:00 in die aand nie. Kamer nooit skoongemaak nie - nie eers opsie gegee nie. Een kamer se bad was nog vuil na die vorige mense wat daar gebly het (badring). In die aand was daar niemand op diens om probleme by aan te meld nie. Dit wat ons gekry het was nie die geld werd nie. Hulle is nie 4-ster Nie. Hulle het net sport en KykNet TV-kanaal gehad.

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Very disappointed in the hotel.

First they only had record of one room and not two. Lights in our hallway only worked one night. Had to help my parents who are in their 70s with my cell phone for lighting. On the ad it said there was a restaurant, but it never said they close at 7pm in the evening. Room never cleaned - not even given option. One room's bathtub was still dirty from the previous people who stayed there (bath ring). In the evening there was no one on duty to report problems to. What we got was not worth the money. They are not 4 star. They only had sports and KykNet TV channel.

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Gerhardt V - Jan 2020
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
3/5
Gerhardt V
Family with teenagers

Ons kuier was baie lekker.

Ek was baie teleurgesteld omdat ons volgens advertensie geboek het vir self-catering en Riviera het bespreking ontvang vir hotel suite. Baie Dankie aan Riviera. Hulle het vir ons 'n plan beraam en kon ons die volgende dag skuif na self-catering eenheid.

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Our visit was very nice.

I was very disappointed because according to advertisement we booked for self-catering and Riviera received reservation for hotel suite. Many thanks to Riviera. They devised a plan for us and were able to move us to a self-catering unit the next day.

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Johann S - Nov 2019
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Johann S
With friends

Gemiddeld.

Ongelukkig is hulle kamers oud en kort 'n opgradering.

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Average.

Unfortunately their rooms are old and need an upgrade.

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Hester H - Nov 2019
Overall rating
Cleanliness
2/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
1/5
Hester H
With spouse/partner

Goed geleë. Maar nie eens 'n mes of 'n vurk nie!

Geen vullisdrommetjie in badkamer. Geen yskassie. Nie eens 'n bord of 'n mes nie. Was in Starboard Unit 5. Wasbakkraan maak ongelooflike geraas. Net koue kraan werk by wasbak. Stortdeur se panele is almal los. Prys sluit nie eens ontbyt in nie!

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Well located. But not even a knife or a fork!

No garbage bin in bathroom. No fridge. Not even a plate or a knife. Stayed in Starboard Unit 5. Sink tap makes a huge noise. Only the cold tap works at te sink. The shower door panels are all loose. Price does not even include breakfast!

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Sanet L - May 2019
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
3/5
Sanet L
With spouse/partner

Dit was baie lekker, maar dink kamers kort bietjie opdatering.

Pragtige ligging, mooiste uitsig oor die rivier.

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It was very nice, but think rooms need some updating.

Beautiful location, most beautiful view of the river.

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Zelda L - May 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Zelda L
Individual traveler

Heerlik gebly sonder probleme.

Die personeel, bestuur en diens is vriendelik en goed.

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Great stay with no problems.

The staff, management and service are friendly and good.

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Anna D - Jan 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Anna D
With spouse/partner

Die ligging van die hotel was perfek vir ons doel en reisplan.

Die hotel was skoon en netjies. Die kos was uitstekend en pryse baie billik. Personeel was vriendelik.

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The location of the hotel was perfect for our purpose and itinerary.

The hotel was clean and tidy. The food was excellent and prices very reasonable. Staff were friendly.

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Riviera Hotel 's response

Baie dankie vir die terugvoering, Ons is baie bly on te hoor dat dit vir julle n lekker ervaaring was.

Riviera Hotel
Anonymous Guest - Nov 2018
Overall rating
Cleanliness
1/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
2/5
Anonymous Guest
Family with young children

Customer service was great, but the rooms were not clean.

The staff are very friendly and want to help. The rooms/apartment are very dirty and have clearly not been properly cleaned for a long time. The bathrooms and kitchen were also dirty. There were an awful lot of mosquitoes. Their customer service was good but would not stay here again.

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Charl C - Sep 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
2/5
Value for money
1/5
Charl C
With spouse/partner

Kon nie wag om daar weg te kom nie. Groot teleurstelling.

Die eerste indruk van die kliëntediens was onvriendelike ontvangspersoneel. Mens voel onwelkom. Dit is nie waarde vir geld nie. Hulle moet my betaal om daar te bly. Nooit weer nie. Vrot, vuil banke van jare se verwaarlosing. 'n Yskoue kamer met 'n verwarmer wat letterlik in die helfte gebreek is, wat maar net eenkant lê, so ons kon nie die kamer warmer maak nie. Hare op die handdoeke, so moes seker ou handdoeke gewees het. Die foto's op die webtuiste gee mens 'n verkeerde persepsie van wat mens dink jy gaan kry. Dit het gevoel asof ek in 'n tehuis vir bejaardes se kamer ingedruk word. Geen uitsigte, maar uitsigte word op die webtuiste gewys. Yskoue, donker kamer. Ons het nie WiFi gehad nie. As ek 'n bespreking maak, wil ek weet wat ek in my kamer gaan kry en hoe dit gaan lyk. Dit is 'n vrot, walglike plek en mense wat moet leer hoe om met kliënte te werk.

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Couldn't wait to get out of there. Big disappointment.

The first impression of the customer service was unfriendly reception staff. One feels unwelcome. It is not value for money. They have to pay me to stay there. Never again. Rotten, dirty benches from years of neglect. A freezing cold room with a heater that was literally broken in half, just lying on one side, so we couldn't heat the room. Hair on the towels, must have been old towels. The photos on the website give you a wrong perception of what you think you will get. It felt like I was being pushed into a nursing home's room. No views, but views are shown on the website. Ice cold, dark room. We didn't have WiFi. When I make a reservation, I want to know what I will get in my room and what it will look like. This is a rotten, disgusting place and people who need to learn how to work with customers.

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Juan D - Sep 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Juan D
With friends

Netjies, baie goeie diens.

Die kamers is netjies en ruim, kan lekker ontspan in 'n rustige omgewing.

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Neat, very good service.

The rooms are neat and spacious, you can relax in a peaceful environment.

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Petro F - Aug 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
4/5
Value for money
1/5
Petro F
Family with young children

Nie goeie ervaring nie.

Die plek se diens was sleg met aankoms. Die kamer was glad nie op standaard nie. Dit wat geadverteer word, bied hulle glad nie aan nie. Ek sal niemand aanraai om daar te bly nie.

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Not a good experience.

The place's service was bad upon arrival. The room was not up to standard at all. What is advertised, they do not offer at all. I would not advise anyone to stay there.

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Raylene L - Jun 2018
Overall rating
Cleanliness
3/5
Service
1/5
Location
1/5
Safety
5/5
Value for money
2/5
Raylene L
With spouse/partner

We were made to feel very unwelcome.

The pictures showing the view of the hotel are very deceiving. We expected a room with a view of the river, but were placed in a room at the rear of the building, looking onto a parking lot. When we were led to our back room by a male employee, I was not helped with my 2 heavy luggage pieces. Lighting is practically non-existent. Struggled to make a cup of coffee in darkness. No door on the shower. When we checked out the following morning, service was very unfriendly. We were not greeted at all, we were not asked how our stay was. The receptionist just told us how much we owed, gave us a receipt and turned her back. We felt like we were invisible and felt very unwelcome. Not one of the staff or management greeted us on arrival, during our stay, or on checking out. Will never go back.

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Anonymous Guest - May 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
5/5
Safety
5/5
Value for money
1/5
Anonymous Guest
With spouse/partner

Disappointing

We arrived there just before 7 on Saturday evening, were received very kindly and immediately taken to our room. While the young man was still turning on the television for us, I saw a cockroach right next to me on the wall, I didn't want to say anything, but before the young man was out the door I took off my shoe and hit it to death . I walk through to the bathroom and my husband calls me, he wanted to put something in the fridge, then cockroaches came out of the fridge, and cockroaches scurry across the floor, and on the wall next to the fridge. I'm not one to complain, but it's unacceptable! The bathroom is not clean either, black mold between the tiles, and the actual condition is just battered. My first impression and thought was, I don't shower or bathe here. I then walked back to reception and went to say, and ask for an upgrade. Jongman then said no problem, they have problems there with cockroaches. He then takes us to the block of flats next door, which at least on first impression is perfectly acceptable, linen and towels at least white, although floor tiles broken and cracked, and bathroom not recently freshened, a bit dusty, but could at least bathe, except that there was no soap. There was also no coffee set out like in the first room. Later we walked down to have a drink, and asked the young man for coffee for the next morning. he then said no, the self-catering apartments don't have coffee, and I assume no soap either. This is the last straw for me! I have not Booked for Self Catering. He "upgraded" us there. he was supposed to at least probably "make up" for the inconvenience. If I booked self-catering, I packed my basket for that. We have been in many hotels, nationally and internationally, but this was the worst, filthy experience ever! We were told we could come and buy coffee downstairs at reception from half past 8 in the morning. So we have to get up and get dressed, and go get coffee!. We cannot wake up peacefully and enjoy a cup of coffee in our room, before we start the journey again. So it was quite a bad experience.

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Bregt V - Mar 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
2/5
Value for money
2/5
Bregt V
Individual traveler

Unfriendly and not neat.

When I phoned reception to find the hotel, they were very rude and unfriendly. Then when I arrived, same thing happened. The only friendly face around the hotel was the concierge. When I opened my sheets, there ware stains and long hair. I’m a short haired guy.

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Ronel D - Mar 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ronel D
With spouse/partner

Dit was heerlik.

Dit was so lekker rustig, niemand pla jou. Jy kom en gaan soos jy wil. Plek was elke dag netjies en skoon. Ons sal enigetyd weer daar gaan bly en dit ook vir ander mense aanbeveel.

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It was delicious.

It was so nice and quiet, nobody bothers you. You come and go as you please. Place was neat and clean every day. We would stay there again anytime and recommend it to other people as well.

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Aniska B - Feb 2018
Overall rating
Cleanliness
1/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
3/5
Aniska B
With spouse/partner

Onaangenaam.

Swak kamerfoto's is nie soos die in realiteit nie. Kamers is ook vuil. Stort val uit mekaar uit.

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Unpleasant.

Poor room photos are not like the in reality. Rooms are also dirty. Shower falls out of each other.

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Anonymous Guest - Jan 2018
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
1/5
Anonymous Guest

Poor management.

Being woken up at 7.30 in the morning by cleaners making noise around your sleeping place is not fun when you are on holiday. Then at 8.30 flats are demolished and drilled and tiles cut. It lasts all day. Staff were friendly. Would not recommend for people to stay there after vacationers are gone. Management was in no way bothered about us having to rest and sleep through all the noise. Will not go again.

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Anonymous Guest - Jan 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Anonymous Guest
Family with young children

Good, neat accommodation.

Nice stay, basic kitchen utensils and fridge would have been welcome.

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Edwin G - Jan 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Edwin G
Individual traveler

Aangename tyd.

Vriendelike ontvangs. Geluister en opgetree nadat gekla is oor inwoners langsaan wat in huismoles betrokke was. Hulle was nie daar volgende nag nie.

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Pleasant time.

Friendly reception. Listened and acted after complaints were made about residents next door who were involved in house moles. They were not there next night.

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Daleen R - Dec 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Daleen R
With spouse/partner

Gerieflik.

Die administrasie rondom die bespreking vir die verblyf en opvolg reminders was 'n absolute bonus gewees. Dit was fantasties om deur jong personeel bedien te word in ons huistaal. Doen so voort. Sal vir seker teruggaan na die omgewing. Parkering was egter beperk.

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Comfortable.

The administration around the reservation for the stay and follow-up reminders had been an absolute bonus. It was fantastic to be served by young staff in our home language. Continue like this. Will definitely go back to the area. However, parking was limited.

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Annelie S - Nov 2017
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Annelie S
Individual traveler

Dit was awesome!

Ek het heerlik oorgebly. Alles was rustig om my na ek 'n hele dag op die pad was. Hotel "staff" was baie vriendelik. My kamer was baie netjies. En die bed het soos 'n droom geslaap. Baie dankie Riviera Hotel.

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It was awesome!

I had a great stay. Everything was peaceful after a long day on the road. Hotal staff were very friendly. My room was very tidy. And the bed was a dream. Thanks so much Riviera Hotel.

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Gordon P - Nov 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Gordon P
With spouse/partner

Baie lekker en aangenaam, net jammer ons het so nat gereën. Maar is dankbaar vir die reën.

Baie hulpvaardig en die kamers is pragtig en netjies. Uitsig na die lagoon fantasties. Etes was puik. Personeel almal baie vriendelik en probleme word gou opgelos.

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Very nice and pleasant, just a pity we had so much rain. But am thankful for the rain.

Very helpful and the rooms are beautiful and tidy. View of the lagoon fantastic. Meals were great. Staff all very friendly and problems are quickly resolved.

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Tertia S - Oct 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Tertia S
On business

Was ontspannend en is baie welkom laat voel. Die kamer wat aan my gegee is was luxury deluxe!

Personeel baie entoesiasties oor hul werk en hoe hulle kliënte help. Vriendelik, vrolik en laat jou een van die familie voel. Ek het as alleen-reisiger veilig gevoel in die Hotel. Die "Jet-Master" bad was 'n absolute wenner! Kamers is groot en gerieflik. Beddegoed netjies en skoon. Matras van die beste! Hul het net soms vergeet om die 2de vloer se ligte in die gang aan te sit en ek moes in die donker sukkel om die kamerdeur oop te sluit. Was egter beïndruk met hul poging om op onnodige elektrisiteitsverbruik te spaar.

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Was relaxing and was made to feel very welcome. The room I was given was luxury deluxe!

Staff very enthusiastic about their work and how they help customers. Friendly, cheerful and makes you feel like one of the family. As a solo traveler I felt safe in the Hotel. The "Jet-Master" tub was an absolute winner! Rooms are large and comfortable. Bedding neat and clean. Mattress of the best! They just sometimes forgot to turn on the 2nd floor lights in the hallway and I had to struggle in the dark to unlock the room door. However, was impressed with their effort to save on unnecessary electricity consumption.

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Otto J - Oct 2017
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
3/5
Otto J
With spouse/partner

Nadat ons geskuif het na ander self-catering eenheid, baie lekker.

Oorspronklike kamer 'n groot teleurstelling. Lyk na 'n motorhuis wat omgeskakel is na 'n kamer! Vriendelike ontvangsdame kon ons gelukkig opgradeer na 'n s/c eenheid wat pragtig was. Ons moes ekstra betaal, maar was die moeite werd. Aandete en ontbyt was heerlik. Personeel iets besonders!

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After we moved to another self-catering unit, very nice.

Original room a big disappointment. Looks like a garage converted to a room! Friendly receptionist was able to happily upgrade us to a s/c unit which was lovely. We had to pay extra, but it was worth it. Dinner and breakfast were delicious. Staff something special!

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Siyabulela L - Sep 2017
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Siyabulela L
With friends

It's not up to standard and it's dirty and not safe.

It's not what you see on the website. Very poor service. The place is not up to standard and it's not clean. Poor security, so you will not be safe.

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Angelique L - Sep 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Angelique L
With spouse/partner

Was netjies en mooi met goeie diens.

Riviera Hotel is beslis die plek om te bly, sal dit enige tyd aanbeveel, van vriendelike behulpsame staff tot die lekkerste kosse en drankies.

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Was neat, pretty and had good service.

Riviera Hotel is the place to stay. Will recommend it any day. They had everything, from the friendliest staff, to the most delicious food and drink.

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Anonymous Guest - Aug 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
5/5
Value for money
3/5
Anonymous Guest
Individual traveler

Convenient location.

Tidy. The rooms were a bit dark and there is no hairdryer for ladies. Bathroom could use attention as there were bugs sitting on the ceiling and the faucet was loose at the sink. Well lovely, big shower!

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Zelda N - Jul 2017
Overall rating
Cleanliness
1/5
Service
1/5
Location
5/5
Safety
4/5
Value for money
3/5
Zelda N
Family with young children

Aggenee!

Die eenheid waarin ons gebly het (family room) was gril vuil en die muurproppe is stukkend. Oor die algemeen is dit glad nie op standaard vir 'n 4-ster hotel nie. Nadat ons daar weg is, het ek navraag gedoen oor my dogter se pantoffels wat daar gebly het. Die bestuurder het verneem om 'n aantekening in die dagboek te maak en terugvoering te gee - 'n week later het ek weer geskakel, toe weet niemand ook niks - 2 weke later het ek weer navraag gedoen, en steeds weet niemand niks. Ek is baie ongelukkig oor hierdie episode, want die laaste plek waar die pantoffels was, was in die kamer en nou weet niemand niks. Dit is 'n R300 verlies wat niemand oor worry nie.

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Oh no!

The unit we stayed in (family room) was filthy and the wall plugs were broken. Overall it is not at all up to standard for a 4 star hotel. After we left, I inquired about my daughter's slippers that had been left there. The manager learned to make a note in the diary and give feedback - a week later I called again, then no one knew anything either - 2 weeks later I inquired again, and still no one knows anything. I am very unhappy about this episode because the last place where the slippers were was in the room and now nobody knows anything. This is a R300 loss that no one worries about.

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Sandra V - May 2017
Overall rating
Cleanliness
1/5
Service
2/5
Location
3/5
Safety
2/5
Value for money
1/5
Sandra V
With spouse/partner

Riviera Hotel kort 'n ordentlike skoonmaak!

Die kamer waarin ons geboek was, was baie teleurstellend. Dit was vuil, gordyne hang morsig, teëls in badkamer is vuil, die stortdeur wou ek nie eers aan gevat het nie. Handdoeke was jare gelede wit en ruik daaraan was onaanvaarbaar. Ons gaan altyd in die ATKV huisies in, as ons nie kamp nie, maar omdat dit my verjaardag was, het ons besluit om eerder in die hotel tuis te gaan vir 'n bietjie bederf. Laasgenoemde het ek glad nie ervaar nie.

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Riviera Hotel is in need of a proper cleaning!

The room we booked was very disappointing. It was dirty, the curtains were skew, the tiles in the bathroom were dirty, I did not even want to touch the shower door. Towels haven't been white for years and their smell was unacceptable. We always go to the ATKV cottages, if we do not camp, but because it was my birthday, we decided to treat ourselves to a hotel. I didn't feel treated at all.

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Ryan V - May 2017
Overall rating
Cleanliness
1/5
Service
4/5
Location
1/5
Safety
5/5
Value for money
2/5
Ryan V
Family with young children

The staff we met were very friendly and helpful, but the unit we stayed in was disgustingly dirty.

The hotel staff are very friendly and helpful. The unit we stayed in was very dirty, we found old broken crayons and stickers on the floor left by previous guests. The floors look like they were cleaned last year and the bathroom was dirty with the shower missing a door panel.

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Yolande K - Apr 2017
Overall rating
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
4/5
Value for money
1/5
Yolande K
With friends

Teleurstellend.

Beide woonstelle/kamers was vuil, die een het selfs glasstukke op die vloer gehad. Die beddegoed het merke op gehad, om van die banke nie eers te praat nie - dit was bitter vuil. Die stortteëls was vol muf - as mens na die ander teëls kyk, kon mens sien die plekke kort net 'n skóónmaak! By die braai areas was die stoele en tafels vol stof, spinnerakke en voëlmis. Die grasperke rondom die swembad en by die binnehof is pragtig en mens kan sien daar word mooi na dit gekyk. Maar die kamers sal ek nie aanbeveel nie.

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Disappointing.

Both the apartments and the rooms were dirty, the one even had pieces of glass on the floor, The bedding had stains on, not even to mention the couches - it was filthy. The shower tiles was full of mould - when you look at the rest of the tiles, you can see the place just needs a good clean! At the braai areas the chairs and tables were full of dust, cobwebs and bird droppings. The grass around the swimming pool and in the courtyard is beautiful and one can see it's well looked after. But the rooms I would not recommend.

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Anonymous Guest - Mar 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
4/5
Anonymous Guest
With spouse/partner

Thank you very much.

Neat and good service. Good food and nice view.

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Luzaan B - Mar 2017
Overall rating
Cleanliness
1/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
1/5
Luzaan B
With spouse/partner

Beslis nie 4-ster-hotel nie.

Kamer was donker. Matte was vuil. Badkamer was vuil en toilet se handvatsel het nie gewerk nie. Regtig nie goeie kwaliteit linne of handdoeke nie. Sal nie weer terugkeer nie.

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Definitely not 4 star hotel.

Room was dark. Carpets were dirty. Bathroom was dirty and toilet handle did not work. Really not good quality linen or towels. Will not return again.

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Pieter H - Mar 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Pieter H

Lekker verblyf en gasvrye mense, baie behulpsaam.

Sien sterre.

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Nice accommodation and hospitable people, very helpful.

See stars.

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Ina V - Feb 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
3/5
Ina V
With spouse/partner

Dit was baie beter nadat ons gevra het of 'n ander kamer beskikbaar is waar 'n aircon of beter ventilasie is.

Ons aanvanklike kamer (Nr 1 - nie deel van die hotel se hoofgebou nie) was netjies maar baie warm. Beligting daarin kan verbeter word. Ek het toe gaan vra vir 'n kamer met 'n aircon of beter ventilasie en ons was vriendelik tegemoetgekom en geskuif na 'n kamer in die hotel se hoofgebou met 'n aircon in.

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It was much better after we asked for a room with aircon or better ventilation.

Our first room (Nr. 1 - not part of the hotel's main building) was neat but very hot. Lighting can be better. I then asked for a room with an aircon or better ventilation and we were friendly accommodated and moved to a room in the hotel's main building with an aircon.

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Anonymous Guest - Jan 2017
Overall rating
Cleanliness
2/5
Service
5/5
Location
3/5
Safety
4/5
Value for money
1/5
Anonymous Guest
Family with teenagers

Disappointing.

The room was not worth the money. Not at all what we expected. The management was very helpful and friendly. Is safe there. Room needs work. Was not trash in room. Lots of mosquitoes. Faucet was loose and leaking. Bedside light not working. Roof fan is not sufficient for type of room we were in, very stuffy. Place needs a lot of work. The place has potential. Was very disappointing because the internet shows a completely different picture of what we got. The room cannot be described as a family suite. Worst standard of accommodation we have ever stayed in.

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Ranver T - Oct 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ranver T
With spouse/partner

Fantasties. Vriendelik en lekker kos.

Personeel baie vriendelik en behulpsaam. Plek self is ook baie mooi. Dankie vir goeie diens gelewer.

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Fantastic, friendly with nice food.

Very friendly, helpful staff. Stunning place. Thank you for the good service.

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Wikus M - Oct 2016
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Wikus M
With spouse/partner

Gasvryheid van ander aard.

Die hotelkamers is ruim en gerieflik. Daar is sekere items in badkamers wat aandag kort. Die buite wooneenhede kort opgradering, dit lyk soos 'n 2 ster-eenheid iewers op pad Pietersburg toe. TV spesifiek is 2000 se ou boks-TV's. Het julle nog nie gehoor van LED's nie? Hierdie eenhede skeep regtig af en dis die eenhede waarmee gaste tevrede moet wees. Kos in restaurant baie smaakvol en goeie porsies.

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Hospitality of a different sort.

The hotel rooms are spacious and comfortable. There are certain items in the bathroom that needs attention. The outside units need upgrading, it looks like a 2 star unit somewhere on the way to Pietersburg. TV specifically is the old box TV from the 2000's. Have they never heard of LED's? These units are really neglected and these are the units the guests have to be satisfied with. Food in the restaurant was tasty and they serve good portions.

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Johan A - Oct 2016
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
4/5
Johan A
Family with young children

Baie lekker.

Kamer kan doen met bietjie opknapping - veral badkamer.

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Very nice.

Room could do with some renovation - especially bathroom.

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Braam & Poppie H - Sep 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Braam & Poppie H
With spouse/partner

Die ontvangs was baie hartlik, vriendelik en praat Afrikaans!

Baie dankie aan Riviera Hotel Hartenbos. En baie dankie aan Awie Dreyer! Jy het ons gebless!

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Reception was hearty, friendly and they speak Afrikaans!

Thanks so much to Riviera Hotel Hartenbos. And thanks to Awie Dreyer! You blessed us!

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Anonymous Guest - Jun 2016
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
3/5
Anonymous Guest
With spouse/partner

Was a reasonable stopover.

The unit, number four, needs attention. Loose taps, "mould" in shower. Bedside lamp without bulb. TV without remote (provided after we had to ask for one), curtains need attention.

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Bennie B - May 2016
Overall rating
Cleanliness
3/5
Service
2/5
Location
2/5
Safety
3/5
Value for money
1/5
Bennie B
With spouse/partner

Teleurstellend.

Ons was die enigste gaste die Sondagaand. Daar was geen eetplek vir die aand oop nie. Dis ver van die see af en heeltemal te duur vir wat jy kry.

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Disappointing.

We were the only guests the Sunday evening. There were no restaurants open. It is far from the beach and not worth the money you pay for the accommodation.

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Anita N - Apr 2016
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Anita N
Individual traveler

Dit was 'n vreeslike lekker plek om na huis toe te kom na my kamer toe, elke middag na 'n dag op die strand.

Dit was 'n lekker verrassing om by die Riviera aan te kom. Wat ek daar aangetref het was presies soos dit op die webtuiste vertoon word. Selfsorg werk vir my en ek het presies gekry wat ek graag wou hê. Dankie julle almal.

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It was an awfully nice place to come home to my room every afternoon after a day at the beach.

Arriving at the Riviera was a nice surprise. What I found there was exactly as shown on the website. Self care works for me and I got exactly what I wanted. Thank you all.

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Johan B - Apr 2016
Overall rating
Cleanliness
5/5
Service
3/5
Location
3/5
Safety
5/5
Value for money
3/5
Johan B
On business

Dit was baie lekker.

Ek het baie rustig geslaap en ek sal dit vir enige persoon aanbeveel.

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It was very nice.

I slept very soundly and I would recommend it to anyone.

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Wilna R - Nov 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Wilna R
Individual traveler

Heerlik gekuier by Riviera Hotel: gasvry, veilig en rustig!

Sal definitief Riviera Hotel Hartenbos aanbeveel. Dit was 'n rustige, heerlike week. Julle is gasvry en baie behulpsaam! Skoon en baie netjies! Baie dankie daarvoor (ek loop gewoonlik 'n bloutjie daarmee, maar hierdie keer kan ek nie kla nie). Dit was baie goed en die tuine baie netjies!

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Great stay at Riviera Hotel: hospitable, safe and peaceful!

Would definitely recommend Riviera Hotel Hartenbos. It was a peaceful, lovely week. You are hospitable and very helpful! Clean and very neat! Thank you very much for that (I usually get away with it, but this time I can't complain). It was very good and the gardens very neat!

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Melissa G - Oct 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Melissa G
Family with young children

Pretty, quiet, clean and friendly service.

Pretty, quiet, clean and friendly service.

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Henry B - Oct 2015
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Henry B
With spouse/partner

Personeel is baie behulpsaam.

Alles was soos dit geadverteer is. Groot en ruim kamers wat goed toegerus is.

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Staff is very helpful.

Everything was as advertised. Large and spacious rooms that are well equipped.

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Damion J - Oct 2015
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Damion J
With friends

Ek sal weer daar oornag.

Vriendelik ontvang. Alternatiewe verblyf aangebied oor funksie in die saal.

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I would stay there again.

Friendly welcome. Alternative accommodation offered on function in the hall.

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Kobus M - Aug 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Kobus M
Individual traveler

Absoluut fenomenaal!

Hierdie mense het my verras - vanaf die navraag, tot die inklok en die uitklok en met alles tussenin! Ek het hier verfrissende nuwe idees vir my skrywery opgedoen!

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Absolutely phenomenal!

These people surprised me - from the enquiry, to the check-in and the check-out and everything in between! I have acquired refreshing new ideas for my writing here!

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Frikkie S - Jul 2015
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Frikkie S
With spouse/partner

Aagenaam gebly.

Kamer was netjies. Plasing van dubbelbed ongerieflik en diens van restaurant baie stadig, maar die ontvangs was lekker vriendelik en flink.

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Pleasant stay.

Room was neat. Placement of double bed inconvenient and service from restaurant very slow, but the reception was nice and friendly and quick.

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Martie S - Jul 2015
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Martie S
With spouse/partner

Last minute reservation - excellent.

We would definately use them in future again. The carpets and couches are very dirty, but the linen and bedding was clean and we slept like babies. Thank you, LekkeSlaap, your service was immaculate!

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Brian V - Jan 2015
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
4/5
Brian V
Individual traveler

Was uitstekend.

Die verblyf en kos was goed.

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Was excellent.

The accommodation and food were good.

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Gia H - Oct 2014
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
3/5
Gia H
With spouse/partner

Very nice staff and awesome pool/bar area

The staff were very friendly and attentive, which is a huge plus in my eyes. The rooms could do with a bit of work - or at least be prepared for incoming guests a bit more. The pool and bar area are amazing and festive. Had a lovely stay overall. Will definitely stay there again if we ever travel to Mossel Bay again.

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Elaine C - Aug 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Elaine C
Family with teenagers

Lovely quick getaway!

We checked in late Friday night, without any problem. Clean rooms, excellent security and parking. Kids played rugby in George, but we will have to come back and spend more time in Hartenbos and at Riviera!

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Gerhard E - Aug 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Gerhard E
With spouse/partner

'n Fantasties naweek wegbreek!

Groot kamer, heerlike borrelbad, personeel vriendelik en hulpvaardig. 'n Groot borrelbad met genoeg plek vir 2, die personeel is vriendelik en hulpvaardig.

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A fantastic weekend getaway!

Large room, lovely hot tub, friendly and helpful staff. A large hot tub with enough space for 2, the staff are friendly and helpful.

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Mm O - May 2014
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Mm O
With spouse/partner

Kort, maar aangenaam. Mooi omgewing. Netjiese geboue.

Mooi omgewing met netjiese geboue. Vriendelike personeel en baie behulpsaam.

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Short, but pleasant. Nice environment. Neat buildings.

Nice surroundings with neat buildings. Friendly staff and very helpful.

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Bernadette K - May 2014
Overall rating
Cleanliness
1/5
Service
2/5
Location
2/5
Safety
2/5
Value for money
1/5
Bernadette K
With spouse/partner

Dit was "okay".

Sou graag wou bad, maar die badprop was "missing". Ou beddegoed en bed.

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It was "okay".

Would have liked to take a bath, but the bath plug was "missing". Old bedding and bed.

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Johan T - Mar 2014
Overall rating
Cleanliness
5/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
4/5
Johan T
With spouse/partner

'n Waardige oorslaapplek op jou lang reis teen die Tuinroete.

Dit is bietjie moeilik vir internasionale gaste om in te klok as die Hotel se ontvangs 18:00 toe is. Die opsigter woon op die perseel, maar geen telefoonnommer (behalwe selnommers) word verskaf. Die hotel bied 'n goeie ontbyt teen goeie pryse en is loopafstand vanaf die see. Dit is ideaal vir 'n goeie wegbreek en kuiertjie.

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A worthy stopover on your long journey up the Garden Route.

It is a bit difficult for international guests to check in when the Hotel's reception closes at 18:00. The caretaker lives on the premises, but no telephone number (other than cell numbers) is provided. The hotel offers a good breakfast at good prices and is walking distance from the sea. It is ideal for a good break and visit.

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Michelle K - Jan 2014
Overall rating
Cleanliness
2/5
Service
3/5
Location
4/5
Safety
5/5
Value for money
3/5
Michelle K
Family with teenagers

Excellent location and beautiful hotel

Staff can put in a better effort on the arrival of guests - such as informing them of facilities, parking allocation as well as the daily services they provide. The place we stayed in wasn't the cleanest, as cutlery was dirty from previous people and there is a major lack in cutlery. Other than that, we enjoyed our stay overall, as it's a lovely location and a beautiful hotel.

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Rosemary N - Jan 2014
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Rosemary N
With spouse/partner

Nice quiet location.

We spent 5 nights at the Riviera & would recommend shorter stays. Rooms are spacious, but very dark and felt it could have at least had a bar fridge. Will stay over again but only as an overnight stop.

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Lubuyo T - Sep 2013
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Lubuyo T
Family with teenagers

I had a good stay; everything was just perfect.

I stayed in the hotel suites. It was like my second honeymoon!

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From
R1 495
per night, for 2 ppl
From
From R1 495
per night, for 2 ppl
From
R1 495
per night, for 2 ppl
Make a Booking
  • Capacity: 52 people
  • Check-in: 14:00 to 20:00
    Check-out: 10:00
  • Address: Port Natal Road, Hartenbos, Mossel Bay, 6520, Western Cape
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJGU2MzAzM2I4LTEzMDItNDZkNi1iNWEyLWQxZWI5ZGNjYmIxMA?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 495 per night, for 2 ppl 79 5 1 4 Port Natal Road Hartenbos 6520 Western Cape 021 201 8900 14:00-20:00 10:00 -34.118959416101 22.117441892624
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