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Riviera Hotel

Review Summary

3.3 out of 5from 21 reviews for Riviera Hotel
Cleanliness
3.0/5
Service
3.5/5
Location
3.2/5
Safety
3.2/5
Value for money
3.3/5
Lashwarita M - Mar 2024
Overall rating
Cleanliness
2/5
Service
2/5
Location
2/5
Safety
1/5
Value for money
3/5
Lashwarita M
With friends

Kort op gradering.

Glad nie soos op fotos nie, alhoewel dit skoon was maar kort baie aandag. Moet ekstra betaal vir parkering en kan glad nie daar rondloop nie, dit is te gevaarlik.

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Short on grading.

Not at all like in photos, although it was clean but needs a lot of attention. Have to pay extra for parking and can't walk around there at all, it's too dangerous.

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Sandra O - Mar 2024
Overall rating
Cleanliness
3/5
Service
3/5
Location
2/5
Safety
3/5
Value for money
3/5
Sandra O
With friends

Onplesierig.

Ongelukkig was die hotel nie soos beskryf nie. Geen restaurant of kroeg nie, geen geriewe in die kamer soos 'n ketel of yskas nie. Geen opsie vir koffie die volgende oggend nie. Buite die hotel was dit baie vuil met swart sakke vullis wat rondgestrooi was en die papier het oral rond gewaai, dit was nie baie aangenaam nie.

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Unpleasant.

Unfortunately the hotel was not as described. No restaurant or bar, no facilities in the room such as a kettle or fridge. No option for coffee the next morning. Outside the hotel it was very dirty with black bags of rubbish strewn around and the paper was blowing everywhere, it was not very pleasant.

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Michelle N - Mar 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Michelle N
With spouse/partner

Very safe and clean.

Very comfortable stay.

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Nomonde L - Jan 2024
Overall rating
Cleanliness
1/5
Service
5/5
Location
4/5
Safety
3/5
Value for money
3/5
Nomonde L
With spouse/partner

Not a good place to stay for anyone.

Our stay wasn't great because we stayed awake the whole night due to lots of cockroaches in the room. The room also had a smell. Cockroaches roamed the place the whole night, so we had to keep the lights on but that didn't even help.

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Debra M - Jan 2024
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
2/5
Debra M
Family with young children

Not pleasant.

The lift was not working and the aircon was also not working. I was travelling with an elder and she was forced to use the stairs. The heat was unbearable especially at night.

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Mymoena B - Dec 2023
Overall rating
Cleanliness
1/5
Service
1/5
Location
4/5
Safety
1/5
Value for money
1/5
Mymoena B
Family with young children

Horrible.

It was the most horrible stay I have ever experienced. There is no parking for your car, The parking that is next to the hotel charges R80 per night. There is a deposit fee of R50 to get the room's keys. The rooms were invaded with cockroaches crawling everywhere. Naked women ran up and down the stairs. Smoking of a Hoka pipe was happening on the 4th floor in front of my kids. No Wi-Fi in the rooms. Lifts do not work! A party was happening or braai on the 4th floor and we could not get any rest. Please delete this hotel from your website! I booked several stays on the website for my December vacation and am now so scared to use the website again.

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Kgothatso K - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Kgothatso K
With spouse/partner

Riviera Hotel is the best. Thi.

Riviera Hotel is the best place to be. Their staff members are the best. Can't wait to book with them again.

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Riana P - Aug 2023
Overall rating
Cleanliness
3/5
Service
2/5
Location
1/5
Safety
1/5
Value for money
2/5
Riana P

Hotel was baie goed geleë om gaste op City Bug te sit die volgende oggend. Lawaai dwarsdeur die nag was uiters onaangenaam.

Ons was vertel deur ontvangs om nie na 8 nm buite te wees nie. Daar is geen eetsaal in hotel nie, geen koffie in kamers nie. Mens kon wel wegneemetes bestel of vanuit kiosk onder hotel kos koop. Die motorhawe onder die hotel het ook in vroeë oggendure (2:30 se kant) raserige masjienerie aangeskakel (moontlik pap bande om te ruil?). Hotelgaste het deur die nag baie lawaai en in gange rondgeloop met aaklige musiek wat baie luid gespeel het, 3 vm se kant. Daar was ook aanhoudend 'n geskreeuery van 'n man en vrou wat baklei en ander wat met mekaar gesels asof hul in oop vlaktes was. Die uitsig oor die hawe het ook eers in die aand na vore gekom toe die ligte brand. Ons het nooit aan die slaap geraak om te voel of die bed gemaklik slaap nie, maar ons kamers was mooi skoon, ongelukkig geen koffiemaakfasiliteite nie. Vir pensionarisgaste wat vanaf die platteland gekom het was dit nie die Durban wat ons in ons jonger dae so baie besoek het nie. Julle ander aanbevelings wat ek al wel besoek het deur ons land was baie goed. Die een nie.

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Hotel was very well located to put guests on City Bug the next morning. Noise throughout the night was extremely unpleasant.

We were told by reception not to be out after 8 pm. There is no dining hall in hotel, no coffee in rooms. One could order takeaway or buy food from a kiosk under the hotel. The carport below the hotel also had noisy machinery turning on in the early hours (2:30am side) (possibly flat tires to change?). Hotel guests were very noisy throughout the night and walking around in corridors with horrible music playing very loud, 3 am side. There was also constant shouting of a man and woman fighting and others talking to each other as if they were in open plains. The view of the harbor also only emerged in the evening when the lights were on. We never fell asleep to feel the bed was comfortable, but our rooms were pretty clean, unfortunately no coffee making facilities. For pensioner guests who came from the countryside, it was not the Durban we visited so much in our younger days. Your other recommendations that I have already visited through our country were very good. Not the one.

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Riviera Hotel 's response

Hi Riana,

Thank you for taking the time to provide us with a review, we do appreciate that you liked the location , however we sincerely apologise about the noise disturbance as we experienced a busy weekend. We will address your feedback accordingly to ensure our future guests experience a better stay.

Warm regards,

Riviera Hotel
Anonymous Guest - Jun 2023
Overall rating
Cleanliness
5/5
Service
4/5
Location
3/5
Safety
3/5
Value for money
4/5
Anonymous Guest
Individual traveler
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Ryno V - Feb 2023
Overall rating
Cleanliness
2/5
Service
2/5
Location
1/5
Safety
1/5
Value for money
2/5
Ryno V
With friends

Glad nie beïndruk nie.

Die foto's wat jy sien met bespreking en wat jy kry as jy daar is, is glad nie dieselfde nie, ons was op die punt om onsself by 'n beter plek te gaan inboek. Het nie baie veilig gevoel nie, die plek lyk of dit uitmekaar val!

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Not impressed at all.

The pictures you see on booking and what you get when you get there are not the same at all, we were about to check ourselves into a better place. Didn't feel very safe, the place looks like it's falling apart!

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Kuben P - Nov 2022
Overall rating
Cleanliness
4/5
Service
3/5
Location
1/5
Safety
4/5
Value for money
1/5
Kuben P
With friends

Not what's promised.

So when booking, it seems great! Was supposed to receive a harbour facing room. Never happened! Think it was a makeshift room. Secure parking yes, but you pay separately which was never mentioned at booking stage.

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Thuli T - Oct 2022
Overall rating
Cleanliness
2/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Thuli T
With friends

It was great.

Nice place to visit but we had some issues with the parking area because we were told that the parking is available for nights only with a fee but during the day we were not allowed to park.

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Riviera Hotel 's response

Hi Thuli, thank you taking the time to provide us with your feedback. We do apologise about the inconvenience caused. The parking is available throughout the day and we further advise that queries as such be brought to the attention of management so that it may be addressed immediately.
Warm regards,
The Riviera Team

Riviera Hotel
Nester S - Sep 2022
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
5/5
Value for money
5/5
Nester S
With spouse/partner

I was comfortable in the hotel.

It is a good place especially their prices, you can even make more entertainment outside the hotel.

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Riviera Hotel 's response

Hi Nester,

We thank you for your positive feedback and are glad to have been able to provide you with a great guest experience. Please advise what entertainment, outside of the hotel, you would like to have us incorporate as we currently do book boat rides etc. for our guests. We look forward to hosting you in the future.

The Riviera team.

Riviera Hotel
Jonathan M - Aug 2022
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jonathan M
Individual traveler

Excellent, quiet and peaceful.

I love it, best choice, no regrets, unfortunately I'm exploring so I don't stay at one place.

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Riviera Hotel 's response

Good day Jonathan,

Thank you for your feedback, we are excited to hear that you had a pleasant stay with us. The team at the Riviera Hotel aims to bring you excellent service time and time again. We look forward to your next visit so you may see more of what Durban has to offer.

Warm regards,
The Riviera Team

Riviera Hotel
Leanda D - Jul 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Leanda D
Individual traveler

Lovely stay.

I enjoyed Durban very much.

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Riviera Hotel 's response

Thank you so much for your positive feedback.
We are pleased to hear that. We take great pride in ensuring that our guests have a warm and pleasant experience.

Riviera Hotel
Thabonhle N - May 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Thabonhle N
With friends

Wonderful.

It is good place to visit to the stuff is friendly and also the hotel is very clean.

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Riviera Hotel 's response

Hi Thabo

Thank you for choosing the Riviera Hotel, we aim to bring you a memorable guest experience and your feedback will encourage us to go that extra mile for our guests. We look forward to welcoming you again.

Warm regards
The Riviera Team

Riviera Hotel
Annette H - Apr 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
2/5
Safety
2/5
Value for money
5/5
Annette H
With spouse/partner

Die moeite werd. Was beïndruk.

Nie in goeie area nie veilig buite saans, maar Fresh Stop 24-diens langs hotel goeie kos. Hotel self onberispelik skoon netjies. Linne ruik lekker. Kamer gerieflik. Bestuurder jong dame, absoluut fantasies, het vir ons gereël na inkopiesentrum. Lughawevervoer gebel sy idee fantasies, gaan uit haar plek om van hulp te wees. Beslis waarde vir geld.

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Worth it. Was impressed.

Not in good area not safe outside at night but Fresh Stop 24 service next to hotel good food. Hotel itself impeccably clean and tidy. Linen smells good. Room comfortable. Manager young lady, absolutely fantastic, arranged for us to shopping center. Airport transportation calls his idea fantasies, goes out of her place to be of help. Definitely value for money.

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Maureen T - Apr 2022
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Maureen T
With spouse/partner

Poor communication between the employees.

Expensive rooms for old stuff TV only played 2 channels, no bar fridge, no aircon. It's in the awkward place there was a smelly water outside the hotel.

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Riviera Hotel 's response

Hi Maureen

We thank you for your feedback, we would like to extend our sincere apologies for you not having a pleasant experience, we have upgraded our facilities in selected premium rooms of ours for guests looking for that extra comfort such as flat screen tvs and tea stations. The Riviera Hotel focuses on cleanliness and we regret not being able to address the smell you experienced from the outside of the building. your feedback will assist us in improving our service and amenities.

Thank you
The Riviera Team

Riviera Hotel
Ntombi B - Mar 2022
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Ntombi B
With friends

Location, service, room was not what I expected or saw on internet.

We were not been offered WiFi pin code. In fact it was not even mentioned. We had to ask if we can be offered iron, it was only then that we told about the iron room. Bed linen wasn't clean. I was expecting the room to have bar fridge, kettle, coffee mugs. But that wasn't the case. I mean these are standard electrical appliances.

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Riviera Hotel 's response

Hi Ntombi,
Please advise that the room you booked was a side facing room that is our lowest budget room.
Regarding the Wi-Fi, we have Wi-Fi but alot of guests dont request the pin.
Then with regards to your bedding if it wasn't to your liking, you were supposed to complain that same time.
We are sorry about your bad stay.
Kind Regards

Riviera Hotel
Grant G - Jan 2022
Overall rating
Cleanliness
2/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
2/5
Grant G
Family with young children

Overnight stay before travelling back home.

Carpets and bed linen were dirty. Sub standard air-con system and very old lift.

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Pearl M - Dec 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
5/5
Pearl M
Family with teenagers

It was warm and welcoming – The room was clean and neat, except there are no fridges in the rooms.

It would be nice if there are mini-fridges in the rooms – we had to buy drinks from outside every time and also there was no water jug only glasses. Otherwise, the hotel is nice and clean, the staff is very friendly and welcoming, also willing to assist and advise. I will definitely be coming back next year.

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From
R500
per night (sleeps 2)
From
From R500
per night (sleeps 2)
From
R500
per night (sleeps 2)
Make a Booking
  • Capacity: 48 people
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 127 Margaret Mncadi Avenue, Esplanade, Durban, 4001, KwaZulu-Natal
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA82770804a8e54e110ef46f6da21139e0b380443a839e2124746418e75b45d86fbaafad5d7ad2c1ca5e4ef6b2ea9cca72dcf2?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R500 per night (sleeps 2) 21 5 1 4 127 Margaret Mncadi Avenue Esplanade 4001 KwaZulu-Natal 021 201 8900 14:00-19:00 10:00 -29.861182826501 31.021296262566
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