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Rustique Boutique Hotel

Review Summary

3.9 out of 5from 19 reviews for Rustique Boutique Hotel
Cleanliness
4.1/5
Service
3.9/5
Location
3.8/5
Safety
4.0/5
Value for money
3.8/5
Tj E - Dec 2023
Overall rating
Cleanliness
2/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
2/5
Tj E
With spouse/partner

Lawaaierig en swak onderhoud. Ons het slegs een nag by die verblyf oorgebly. Alhoewel die kamers baie potensiaal het, was ons algehele ervaring geteister deur verskeie probleme.

Die personeel het heropleiding nodig m.b.t. kamerversorging. Die beddegoed was opvallend uitgewas en geskeur. Die een bedkassie het nie 'n dubbelprop-adapter gehad nie, so dit kon nie gebruik word nie. Die stort het deeglike skoonmaak benodig, soos blyk uit spinnerakke wat al erg stof opgegaar het. Verder was die afstandbeheer van die lugversorging nog 'n uitdaging, wat dit moeilik gemaak het om 'n gemaklike temperatuur in te stel. Ten spyte van ons voorkeur vir oop vensters, het buitensporige lawaai van die aangrensende restaurant ons genoodsaak om die vensters toe te hou. Ons toegewese kamer, 102, was net twee eenhede weg van die restaurant, wat 'n beduidende probleem geblyk het. Die restaurant het 'n gebrek aan oorweging vir oornag-gaste getoon, met harde musiek en gaste se gepraat wat voortgeduur het ná 23:00. Dit het ons slaap versteur en ons verwagting van 'n rustige, afgeleë ligging teengestaan. Ontbyt was ingesluit en alhoewel dit beperkte opsies gebied het, het ons waardeer dat die kelner en bestuurder ons toegelaat het om van die ander ontbytitems te kies wat op die gewone restaurant spyskaart beskikbaar was - selfs al was die kosteverskil gering. Hierdie verligting was egter van kort duur. Tydens uitklok het ons 'n fout in ons rekening ontdek, wat 'n uitstaande bedrag van net onder R400 vir 'n ete by die restaurant die vorige aand - wat ons nooit gehad het nie. Sy bevraagteken of ons nie uitstaande verblyfkostes het nie, waarna ek haar gewys het ons het reeds die volledige bedrag vooruit betaal. Die ontvangsdame het onsekerheid getoon in die hantering van die situasie en met 'n huiwerige verskoning gesê dat sy die probleem met die bestuurder sou regstel. Hierdie laaste struikelblok het ons algehele indruk van die verblyf bevlek, en ons het met 'n gevoel van teleurstelling en frustrasie agtergebly. Ons hoop opreg dat verbeteringe aangebring sal word tot voordeel van toekomstige gaste.

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Noisy and poorly maintained. We only stayed one night at the accommodation. While the rooms have a lot of potential, our overall experience was plagued by several issues.

The staff needs retraining in relation to room service. The bedding was noticeably washed out and torn. The one bedside table did not have a double plug adapter so it could not be used. The shower needed a thorough cleaning, as evidenced by cobwebs that had accumulated a lot of dust. Furthermore, the remote control of the air conditioning was another challenge, making it difficult to set a comfortable temperature. Despite our preference for open windows, excessive noise from the adjacent restaurant required us to keep the windows closed. Our assigned room, 102, was only two units away from the restaurant, which turned out to be a significant problem. The restaurant showed a lack of consideration for overnight guests, with loud music and guest talking continuing past 11pm. It disturbed our sleep and defied our expectation of a peaceful, remote location. Breakfast was included and although it offered limited options, we appreciated that the waiter and manager allowed us to choose from the other breakfast items available on the regular restaurant menu - even if the cost difference was slight. However, this relief was short-lived. During check-out we discovered an error in our account, leaving an outstanding amount of just under R400 for a meal at the restaurant the night before - which we never had. She questioned whether we had outstanding accommodation charges, after which I showed her we had already paid the full amount in advance. The receptionist showed uncertainty in handling the situation and said with a hesitant apology that she would correct the problem with the manager. This last hurdle tainted our overall impression of the stay, and we were left with a sense of disappointment and frustration. We sincerely hope that improvements will be made for the benefit of future guests.

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Cecil N - Jul 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Cecil N
With spouse/partner

Baie lekker, maar bietjie geraas.

Net die mense het geraas in die restaurant, maar is gou stilgemaak.

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Very nice, but a bit noisy.

Only the people made noise in the restaurant, but were soon silenced.

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Annelie V - Jan 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Annelie V
With spouse/partner

Baie netjies.

Rustige atmosfeer. Kamers netjies en mooi. Diens uitstekend.

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Very neat.

Calm atmosphere. Rooms neat and beautiful. Service excellent.

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Chantelle S - May 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Chantelle S
With spouse/partner

Wonderlike verblyf en heerlike kos!

Kamer was skoon en netjies, kos was heerlik. Sal beslis weer daar bly.

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Wonderful accommodation and delicious food!

Room was clean and tidy, food was delicious. Will definitely stay there again.

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Tertius V - Oct 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Tertius V
With friends

Baie gemaklik en gesellig.

Net een ding: sal net voorstel om klank tussen twee kamers te probeer opbreek. Kan gaste langsaan deur deurgang hoor.

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Very comfortable and cozy.

Just one thing: would only suggest trying to break up sound between two rooms. Can hear guests next door through passage.

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Marlize V - Apr 2018
Overall rating
Cleanliness
3/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Marlize V
Individual traveler

By verre die grootste teleurstelling!

'n Hotel en spa wat in 'n nagklub/karaoke omswaai? Ek het my comrades qualifying marathon gaan hardloop en die musiek was tot na middernag oorverdowend. Ek moes 03:00 al by eie venue wees so my wekker was vir 02:40 gestel. Ek het die bestuurder gaan sê ek kan nie meer nie, waar hy gesê het dat hy vir die eienaar gesê het dis onaanvaarbaar, maar die eienaar gee nie om nie. Dronk gaste het terug na die dansplek geloop en my gedreig. Die bestuurder kon my 3 kamers weg stuur, dis aangrensend aan die plaas langsaan, waar die wag gesê het ek moet maar net vir veiligheid my patio se lig heel aand aanhou.

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By far the biggest disappointment!

A hotel and spa that turns into a nightclub/karaoke? I went to run my comrades qualifying marathon and the music was deafening until after midnight. I had to be at my venue by 03:00 so my alarm was set for 02:40. I went to tell the manager I couldn't anymore, where he said he told the owner it was unacceptable, but the owner didn't care. Drunk guests walked back to the dance floor and threatened me. The manager was able to send me 3 rooms away, it's adjacent to the farm next door, where the guard said I should just keep my patio light on all night just for safety.

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Ramona Katzke K - Apr 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Ramona Katzke K

Heerlik en mooi.

Kamers ongelooflik stylvol. Badkamers, veral die groot bad baie geniet. Mooi uitsigte op water. Vanuit kamer en op stoepie. Dalk kan ontbyt bietjie verbeter.

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Delicious and beautiful.

Rooms incredibly stylish. Bathrooms, especially the big bath very much enjoyed. Nice views on water. From the room and onto the porch. Maybe breakfast could improve a bit.

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Anton R - Mar 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Anton R
Family with young children

Amazing! Welgedaan!

Puik diens, puik kos, almal gaan uit die pad om jou te help en niks is te veel moeite nie! Jy kan net daar bly en rustig wees, restaurant is uit die boonste rakke! My kids was in die wolke met springkasteel, diens en talle board games!

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Amazing! Well done!

Great service, great food, everyone goes out of their way to help you and nothing is too much trouble! You can just stay there and relax, restaurant is top notch! My kids were in the clouds with bouncy castle, service and numerous board games!

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Lichelle J - Dec 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Lichelle J
With spouse/partner

Wonderlik!

Hier aangekom, was baie hartlik verwelkom. Gasvryheid is tops! Netjiese plek met alles wat jy nodig het. Sal definitief aanbeveel!

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Wonderful!

Arrived here, was very warmly welcomed. Hospitality is top notch! Neat place with everything you need. Would definitely recommend!

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Rustique Boutique Hotel 's response

Thank you for choosing to stay at Rustique Hotel, we hope to see you again in the future.

Kind regards
The Rustique Team

Rustique Boutique Hotel
Michelle M - Sep 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Michelle M
On business

Surprisingly awesome!

This venue is amazing value for money and very friendly and helpful staff! Well located and beautiful rooms with everything for which you could ask!

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Anonymous Guest - Sep 2017
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Anonymous Guest
On business

Very bad experience.

Upon my arrival I was informed that my reservation was not on their system even though I had booked through good sleep. They did have a room available for me even though they were not prepared for me. The room didn't have wifi, it wouldn't normally bother me but I was on a business trip so needed wifi. The room also does not have the full dstv. The above is advertised on the website so it is expected. The bathroom was not clean and neither was my bed. The food from the restuarant was delicious but I honestly would not stay there again.

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Quentin S - Aug 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Quentin S
With spouse/partner

Gemaklik, netjies en waarde vir geld.

Baie vriendelik ontvang. Netjiese kamer. Gerieflik geleë en rustige atmosfeer om te ontspan.

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Comfortable, neat and value for money.

Very friendly welcome. Neat room. Conveniently located and peaceful atmosphere to relax.

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Pieter K - Aug 2017
Overall rating
Cleanliness
4/5
Service
3/5
Location
3/5
Safety
2/5
Value for money
3/5
Pieter K
On business

Oor algemeen goeie gemaklike en skoon verblyf met mooi uitsig.

Meestal positiewe maar ook ongelukkig klein negatiewe kommentaar. Pragtige skoon kamers met mooi uitsig oor dam. Klein dingetjies wat vir my uitgestaan het was oop wifi (wat maklik werk), kluis vir skootrekenaar in kamer, en varsgebakte brood met ontbyt (net 1 uit 2 oggende) en baie lekker koffie. Ongelukkig aan die negatiewe kant (wat maklik aangespreek kan word) was duiwe wat heelnag op sinkdak raas en dus nagrus belemmer.

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Generally good, comfortable and clean accommodation with beautiful views.

Mostly positive but unfortunately also small negative comments. Beautiful clean rooms with a beautiful view over the dam. Small things that stood out for me were the uncapped WiFi (easy to use), a safe for my laptop in the room, and freshly baked bread with breakfast (only 1 out of 2 mornings) and plenty of coffee. Unfortunately, on the negative side (which can easily be addressed) were pigeons making a noise on the zinc roof and hindering our sleep.

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Heinrich K - Aug 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
5/5
Heinrich K
Family with teenagers

Rustig, plaasgevoel.

Die kamer is baie pragtig, hou baie van die industrial look. WiFi is beskikbaar, so die kinders was baie happy. Kamer is mooi skoon, onbyt is baie lekker. Die middagetes en aandetes is baie lekker en word baie professioneel gedoen deur die chef. Hulle pizzas is baie lekker. Die enigste nadeel wat ek sou sien is dat die etes dalk nie almal se sak sal pas nie. Maar gelukkig is die Mall baie naby as jy alternatiewe etes wil hê. Sal definitief weer daar oorbly.

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Quiet, farm feel.

The room is very beautiful, really like the industrial look. WiFi is available, so the children were very happy. Room is nice and clean, breakfast is very nice. The lunches and dinners are very tasty and are done very professionally by the chef. Their pizzas are very tasty. The only downside I would see is that the meals may not suit everyone's budget. But luckily the Mall is very close if you want alternative meals. Will definitely stay there again.

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Yolandie P - Apr 2017
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
4/5
Yolandie P
Family with young children

Baie tevrede!

Wat jy op foto's sien is soos die plek lyk, regtig baie mooi, groot kamer spasie. Baie lekker grasperk vir kinders om te speel. Heerlike kos! Sal enigetyd weer daar oorslaap.

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Very happy!

What you see on the photos is exaclty what the place looks like, really very pretty, large room space. Very nice lawn for kids to play on. Delicious food! Will go back anytime.

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Anonymous Guest - Dec 2016
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
4/5
Anonymous Guest
With spouse/partner

Good stay.

Very neat place, facilities very good - however our unit was very disappointing - construction not completed, floor in unit not finished, porch half-grown, no chairs/table on porch, no easy chairs in unit, so no place where you can't sit and drink coffee, hot water system doesn't work and we only had cold water for shower, a mixer tap and gas geyser don't work together.

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Richard M - Dec 2016
Overall rating
Cleanliness
0/5
Service
0/5
Location
0/5
Safety
0/5
Value for money
0/5
Richard M

I believed the hotel was in Middelburg in the Cape and the hotel refused to refund me.

See star-rating.

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Emannuel P - Nov 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Emannuel P
Individual traveler

Aangenaam verras.

Waarde vir geld, vriendelike diens en ruim goed toegeruste eenhede!

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Pleasantly surprised.

Value for money, friendly service and spacious well-equipped units!

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Loretta C - Aug 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Loretta C
With spouse/partner

We had a very nice stay, beautiful rooms and friendly service.

We had a very nice stay, beautiful rooms and friendly service.

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From
R2 200
per night, for 2 ppl
From
From R2 200
per night, for 2 ppl
From
R2 200
per night, for 2 ppl
Make a Booking
  • Capacity: 36 people
  • Check-in: 14:00 to 20:00
    Check-out: 10:00
  • Address: R104, Old Belfast Road, Rverside Estate, Middelburg, 1050, Mpumalanga
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA12a9857c8792c4710f9ea479d49f476acf4ee18039f523b0b64a61621fdc255bdec38f34d627c6ec6f420b86acff3375d0dc?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R2 200 per night, for 2 ppl 19 5 1 4 R104, Old Belfast Road Rverside Estate 1050 Mpumalanga 021 201 8900 14:00-20:00 10:00 -25.763310293008 29.513944387436
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