Shangri-La Country Hotel & Spa
Review Summary
Jean G - Nov 2023
Overall rating
Not too bad.
Ina V - Aug 2023
Overall rating
Bespreking wat op 28/3/2023 gemaak is was nie op hulle boeke nie.
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Booking made on 28/3/2023 was not on their books.
Was very disappointed, the standing water in ponds smelled very bad and furniture in room was broken. Bathroom door could not close. My reservation that I made on the 28th of March was not on their books and I felt like a fool. Had to wait over half an hour for them to locate it after a 300km drive there. Really very dissatisfied with the service.
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Anonymous Guest - Jun 2023
Overall rating
Accommodation needs a revamp especially the rooms.
Breakfast was very average, rooms need renovation. Owner will have to invest and upgrade the place.
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John C - Apr 2023
Overall rating
Die ontvangslokaal is baie mooi, maar die res van die hotel en kamers moet opgegradeer word.
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The reception room is very nice, but the rest of the hotel and rooms need to be upgraded.
The gardens and rooms are not up to standard and need attention.
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Shangri-La Country Hotel & Spa 's response
Dankie John vir jou terugvoer.
Anonymous Guest - Feb 2023
Overall rating
It was pleasant but didn't feel 100% comfortable.
No more information to give.
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Lucky M - Jan 2023
Overall rating
Place is cool and nice, food is excellent and good customer care.
Shangri-La Country Hotel & Spa 's response
Thank you Lucky, for your review. We value your suggestions.
Anonymous Guest - Sep 2022
Overall rating
The place is neglected.
The rooms smell and appear dirty. Spiders all over the room.
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Sanet P - Jul 2022
Overall rating
Teleurgesteld. Swak diens.
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Disappointed. Poor service.
On arrival waited 15 min for someone at reception. Had to ask for another room because the bath enamel was starting to peel. For dinner, they did not have oxtail pot available as on the A-la-Carte menu. Bed and breakfast was paid in advance. First breakfast arrives ice cold and congealed fat on the plate. One cannot eat it. Next dinner rather not dare. Next breakfast also not taken. Unpleasant experience!
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Shangri-La Country Hotel & Spa 's response
Jammer om van jou ervaring kennis te neem Sanet. Ons rapporteer jou terugvoer aan die bestuur en die kombuis span. Ongelukkig gebeur dit somtyds dat party van ons spyskaart items uit voorraad is. Ons sal seker maak dat indien dit so is dat die kelners ons gaste sal inlig vooraf.
Dr Andre D - Jun 2022
Overall rating
Kamers skoon en netjies maar badkamer defnitief nie 4 ster nie. Kamer is baie donker en ligte baie swak.
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Rooms clean and tidy but bathroom definitely not 4 star. Room is very dark and lights very weak.
Had a lot of trouble getting it done in the morning because we couldn't see anything. Lights in room extremely weak. Bathroom clean but definitely not worth 4 stars! We chose the buffet meal for dinner because it is quite out of town and it was extremely poor! R165 per head paid for porridge, sauce, pork sausage, dry piece of chicken and tough chuck that was fried! All that was positive was that the porridge and sauce were very tasty and the waiter gets a 5 star!
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Shangri-La Country Hotel & Spa 's response
Ons neem kennis van jou terugvoer Andreas, en sal die terugvoer met ons bestuur deel.
Robyn D - Mar 2022
Overall rating
Oortref verwagtinge.
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Exceeds expectations.
Wonderful place in nature.
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Shangri-La Country Hotel & Spa 's response
Baie dankie vir die terugvoer. Ons is baie bly om te sien dat jy jou tydjie by ons geniet het.
Laruchelle G - Mar 2022
Overall rating
Teleurgesteld in die kamer, nr 21.
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Disappointed in the room, no 21.
Area by pool was full of rubbish. Restaurant dinner is not good value for money. Staff is pleasant. Air conditioner made terrible noise, ants on the bed every night and while we were sleeping. Not 4 star.
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Shangri-La Country Hotel & Spa 's response
Ons is jammer om van jou ervaring te verneem en sal ondersoek instel.
Rodney B - Jan 2022
Overall rating
Quiet and relaxing.
Shangri-La Country Hotel & Spa 's response
Thank you for your comments Rodney.
Shanie O - Nov 2021
Overall rating
Die personeel is baie vriendelik en hulpvaardig. Die ontbyt is gemiddeld.
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The staff is very friendly and helpful. The breakfast is average.
I had the Executive suite and there is a lot of maintenance that can be done. The one chair in the entrance hall is broken - the tiles in the shower and grout need attention. The sink where it comes against the wall definitely needs attention as well. The carpets have stains on them.
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Shangri-La Country Hotel & Spa 's response
Baie dankie vir die terugvoer. Ons neem kennis van die probleem areas en sal dit dringend onder die aandag van bestuur bring. Ons is tans in die proses om alle kamers met matte oor te teel en beoog om die projek in die volgende jaar te voltooi. Vanaf 1 Desember sal ons ook ons ontbyt aanbieding vermeerder na gaste se aanvraag om 'n groter verskeidenheid aan te bied.
Betty M - Oct 2021
Overall rating
On arrival the staff were welcoming.
Shangri-La Country Hotel & Spa 's response
Thank you Betty for your lovely compliments. Please visit us again soon.
Ingrid H - Aug 2021
Overall rating
Gerieflike oornagverblyf.
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Comfortable overnight accommodation.
The unit we were in could do with some new mattresses. Breakfast was very good. The gardens are beautiful.
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Shangri-La Country Hotel & Spa 's response
Dankie vir jou terugvoering Ingrid .
Ons neem kennis hiervan en sal dit bespreek met die span.
Ons is bly om te hoor julle het die ontbyt geniet en ook die tuine.
Lynette V - May 2021
Overall rating
Netjies, ruim.
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Neat, spacious.
Beautiful place with spacious rooms. Very nice breakfast!
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Shangri-La Country Hotel & Spa 's response
Dankie vir jou terugvoering en komplimente Lynette.
Kom gerus gou weer.
Corlé G - May 2021
Overall rating
Agteruitgang.
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Deterioration.
Must have been a paradise once upon a time, but sadly has fallen into disrepair.
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Shangri-La Country Hotel & Spa 's response
Ons is jammer om te verneem van jou ervaring Corlé.
Tharien V - May 2021
Overall rating
Heerlike ruim kamer
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Lovely spacious room
Silver clean, fantastic breakfast and friendly service. We had a wonderful stay. The place is clean and tidy with friendly and helpful staff and the breakfast was exceptional.
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Shangri-La Country Hotel & Spa 's response
Dankie vir jou terugvoer Tharien, ons is baie bly om van jou ervaring te hoor.
Celeste S - Apr 2021
Overall rating
If it weren't for the very friendly, professional staff, this hotel would be very unpleasant considering it is rated as a 4 star hotel.
Read moreShangri-La Country Hotel & Spa 's response
Thank you Armand for your feedback. We will look into the comments provided.
Sophie G - Mar 2021
Overall rating
Oorslaap.
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Oversleep.
One night over, the food served in the restaurant is really very good. The owner is phenomenal with his customer service.
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Shangri-La Country Hotel & Spa 's response
Dankie Sophie vir jou komplimente.
Adrè S - Oct 2020
Overall rating
Dit was baie teleurstellend! Kamer lyk glad nie soos op die fotos nie!
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It was very disappointing! Room does not look like the photos at all!
The site was strewn with rubbish everywhere. The ashtray on the porch in front of the room was full of cigarette butts. The room in general was dusty and the bathtub was dirty. The bed was very uncomfortable and that mattress should have been replaced 5 years ago. They don't see me again!
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Shangri-La Country Hotel & Spa 's response
Ons is jammer om te hoor van jou ervaring Adrè. Ons sal beslis ondersoek instel rakende die rommel en asbakkie.
Ons neem kennis van die matras en sal kyk hierna.
Johann D - Sep 2019
Overall rating
Lekker.
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Nice.
It is beautiful and a nice place to stay.
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Shangri-La Country Hotel & Spa 's response
Baie dankie Johann vir jou terugvoer.
Wian C - Sep 2019
Overall rating
Net goed genoeg vir oornag.
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Just good enough for overnight.
Definitely not 4 star. Carpet dirty with unpleasant odour in the room. Bed dented. Bathroom dark and cramped. Limited DStv channels. Definitely needs an upgrade. Breakfast was good.
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Shangri-La Country Hotel & Spa 's response
Dankie Wian vir jou terugvoer. Ons is tans besig om ons hotel kamers op te gradeer en vervang alle matte. Ons is jammer dat jou ervaring van Shangri-La nie op standaard was nie. Ons neem kennis van die punte wat genoem is en sal verdere ondersoek instel. Ons is verheug dat jy ons ontbyt geniet het.
Lianie E - Sep 2019
Overall rating
Glad nie wat ons verwag het nie. Nie die plek vir ons nie.
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Not at all what we expected. Not the place for us.
We arrived in the evening. The road to our room, parking and path to walk to the room were all pitch black. No light in sight. We felt very unsafe. Room was covered with mosquitoes. Toilet stank and leaked. We called at 21:30 for room service (we couldn't walk into the dark dining hall, very dark and unsafe). We were told that we could not order because the kitchen closes at 10pm. Go to bed without dinner. Will definitely not stay there again.
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Shangri-La Country Hotel & Spa 's response
Goeie dag Lianie,
Dankie vir u terugvoer. Ons is jammer om te verneem van u ervaring en neem dit op met die hotel bestuur. Daar is genoegsame beligting op al ons paadjies. Ons het ook sekuriteit wat die perseel patroleer. Ons is baie besorgd oor ons kliente se veiligheid en het alle moontlike opsies gedek hier in verband. Die kamer se netheid en fasiliteite sal opgeneem word met die span wat verantwoordelik was vir die kamer. Ons restaurant se kombuis maak reeds 8:30 toe saans vir laaste bestellings, alhoewel die restaurant oop bly terwyl gaste by ons eet na die afsny tyd. Ons sou u graag van hulp gewees het indien u ons verwittig het dat u ongemaklik was met die donker en die paadjie na die restaurant. Ons is jammer dat u ervaring nie goed was nie.
Anonymous Guest - Aug 2019
Overall rating
Almarie V - Jul 2019
Overall rating
Baie baie tevrede.
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Very, very satisfied.
Thank you for a lovely visit. You will see me again. Keep on providing good service.
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Shangri-La Country Hotel & Spa 's response
Baie dankie vir die terugvoer, Almarie. Ons waardeer die kommentaar en sien uit daarna om julle weer by ons te ontvang.
Maryke S - Jul 2019
Overall rating
Teleurstellende verblyf.
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Disappointing stay.
"Executive family room" was very disappointing. Right above the kitchen, a shebeen and "porch". Music plays loudly from 06:00-22:00. Kitchen starts making noise at 6am. Mattresses slept through, no bathroom cabinets or bedroom closets. The specific accommodation is hardly 3 star. We didn't stay the second night, instead went home. Brought it to management's attention.
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Shangri-La Country Hotel & Spa 's response
Dankie Maryke vir u terugvoer. Ons bespreek die saak met erns met die personeel.
Chris V - Jun 2019
Overall rating
Gerieflike, bekostigbare verblyf, vriendelike personeel en heerlike ontbyt.
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Comfortable, affordable accommodation, friendly staff and delicious breakfast.
Breakfast is exceptional. Rooms are neat and clean, but needs a bit of renovation. Bathrooms are dark and cramped unfortunately.
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Shangri-La Country Hotel & Spa 's response
Dankie Chris vir jou terugvoer. Ons is tans besig om al ons hotel kamers op te gradeer. Ons is ook bly om te verneem dat jul ons ontbyt vreeslik geniet het.
Chantelle J - Jun 2019
Overall rating
Baie rustig.
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Very calm.
I really enjoyed it. The peace and tranquility. The room was very nice and the breakfast very tasty. The people very friendly. Would definitely recommend the place. Thank you very much again.
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Shangri-La Country Hotel & Spa 's response
Dankie Chantelle vir jou terugvoer. Ons deel graag jou kommentaar met die span wat verheug sal wees.
Neels S - Jun 2019
Overall rating
Heerlik, personeel baie behulpsaam.
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Lovely, staff very helpful.
Well located, staff very friendly and helpful. Would recommend anytime. Thank you very much.
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Shangri-La Country Hotel & Spa 's response
Baie dankie Cj, vir jou terugvoer en komplimente. Ons sien uit daarna om jul weer te verwelkom.
Marian S - Jun 2019
Overall rating
Gerieflik en mooi, met heerlike kos.
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Comfortable and beautiful, with delicious food.
It is beautiful, we were treated friendly and professionally, breakfast was delicious. We plan to come back.
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Shangri-La Country Hotel & Spa 's response
Baie dankie Marian, vir jou mooi woorde en komplimente. Ons sien uit daarna om jul weer by ons te verwelkom.
Karen M - Jun 2019
Overall rating
Dit was regtig iets besonders.
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It was really something special.
Will definitely recommend it and will stay there again. Quiet and nice place to relax. Delicious breakfast.
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Shangri-La Country Hotel & Spa 's response
Baie dankie Karen vir die terugevoer.
Ons is baie bly om te sien dat jy jou tydjie by ons geniet het.
Deidre S - Jun 2019
Overall rating
Lekker omgewing.
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Nice environment.
Had a very good night's rest. The scenery is beautiful and very peaceful.
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Shangri-La Country Hotel & Spa 's response
Baie dankie Deidre, vir jou terugvoer.
Malisca C - Jun 2019
Overall rating
Dit was ongelooflik mooi, rustig en perfek vir mense wat wegbreek van die stadslewe.
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It was beautiful, tranquil and perfect for people who want to get away from the city life.
It was the perfect getaway. It's still, quiet and the smell of fresh air a bonus! The customer service was top notch, our waiter for the whole weekend was Andrew, he was friendly, quick and Afrikaans-speaking. All I would have liked was a fridge in the room.
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Shangri-La Country Hotel & Spa 's response
Baie dankie Malisca vir jou terugvoer. Ons neem kennis van jou voorstel en deel ook graag jou kommentaar met die span.
Anonymous Guest - May 2019
Overall rating
Below standard.
Rooms full of insects. Bedding dirty. Not 4 star quality.
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Anonymous Guest - May 2019
Overall rating
Nice location but rooms need some TLC.
The area is very nice and the hotel itself is neat but the room's carpets were a bit dirty and the shower leaked terribly.
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Jaco J - Mar 2019
Overall rating
Was lekker, maar sal nie weer soontoe gaan nie.
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Was nice but won't go there again.
We had a nice room, good view, and good food, our towels were not 100% clean, and there were old tea bags in the kettle when we wanted to use them the next morning.
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Shangri-La Country Hotel & Spa 's response
Dankie vir jou terugvoer. Ons vra om verskoning dat die handdoeke nie op standaard was nie en ook vir die ketel wat nie skoongemaak was nie. Ons neem dit op met die relevante personeel.
Jean-pierre M - Jun 2018
Overall rating
Over pricing of rooms.
Shangri-La Country Hotel & Spa 's response
Thank you for your feedback. We are currently upgrading our entire property, and although the bedroom you stayed in is not 1 of our newly completed rooms, all of our rooms should still be on our 4-star standard. We apologize for your experience and will investigate this with the relevant departments.
Wilma V - Apr 2016
Overall rating
Definitief nie 4 sterre werd nie.
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Definitely not worth 4 stars.
R900 per person per night is excessive. No variation on restaurant menu. No hot water in rooms. Very disorganized.
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Shangri-La Country Hotel & Spa 's response
Baie dankie Wilma, vir jou terugvoer. Ons neem dit op met die span om te ondersoek hoekom daar probleme was tydens jou verblyf.
Clerise R - Feb 2016
Overall rating
Die verblyf lyk glad nie soos die foto's nie.
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The accommodation does not look like the photos at all.
Not at all like I thought it would be.
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Andre D - Jan 2016
Overall rating
Gemiddeld.
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Average.
The room was very musty...it smelled like the place had been standing for a long time, and that there was a water leak. There were mosquitoes everywhere in the bathroom. When the people next door take a shower, you hear the suction of the drain in our shower. The breakfast was nice. The spa is only one room and not professional at all, the treatments are also completely overpriced!
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Anri H - Dec 2015
Overall rating
Stilte, rus en vrede, pragtige tuine. Aan te beveel!
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Silence, peace and quiet, beautiful gardens. Recommended!
Close enough and far enough from Gauteng - beautiful resort for clearing your mind and getting away for a few days.
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Charlotte B - Dec 2015
Overall rating
Teleurstellend.
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Disappointing.
The rooms were not up to standard at all. The furniture was broken and the carpets in the room were dirty. It started raining during the night, our bathroom was under water due to a leak in the thatched roof. The main building and the lounge and restaurant were very nice, but it is more on par with a 4 star, but the rest was just a little creepy.
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Shangri-La Country Hotel & Spa 's response
Ons is baie jammer vir u ervaring. Ongelukkig was ons deur 2 verskriklike groot donderstorms getref wat baie skade aangerig het. Ons neem kennis van die kamer kommentaar en dit aandag aan gegee.
Cassie L - Aug 2015
Overall rating
Rustige omgewing.
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Quiet environment.
We enjoyed it very much. The service and the food were very good. It's a nice place to relax.
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Shangri-La Country Hotel & Spa 's response
Baie dankie vir u terugvoer. Ons sien uit daarna om u weer te verwelkom.
Elsje V - Jul 2014
Overall rating
Shangri La in die winter is koud. Veral die kamers en badkamers was vreeslik koud.
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Shangri La in winter is cold. Especially the rooms and bathrooms were terribly cold.
The dinner menu was limited (especially if you were going to stay a few nights) and the wine prices exorbitant. The staff in the restaurant were very friendly and helpful.
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Shangri-La Country Hotel & Spa 's response
Dankie vir u terugvoer. Ons kan met graagte noem dat ons 'n nuwe menu bekendgestel het waaroor ons gaste gaande gaan wees. Ons neem kennis van die klagte oor die kamer maar kan ook deel dat ons lugversorging in die kamers ook gestel kan word om die kamer op te warm.
Elsie D - Jun 2014
Overall rating
'n Aangename verrassing!
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A pleasant surprise!
Two people deserve special compliments: Jackson at reception on Saturday evening and Kate who did table service at breakfast. Jackson must be permanently on reception - his personality is absolutely so inviting, you want to go back there just to chat with him. Kate was very professional in her actions and she deserves a management position in the specific area.
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Shangri-La Country Hotel & Spa 's response
Baie dankie vir u pragtige terugvoer Elsie. Ons sal seker maak dat Jackson en Kate u komplimente ontvang. Ons is verheug dat u die tyd by ons geniet het.
Iris L - Apr 2014
Overall rating
Delicious food, clean accommodation and excellent service from staff members.
Shangri-La Country Hotel & Spa 's response
Thank you for your review. We take note of your feedback about the generator and apologize for the inconvenience it had caused during your stay.
Raymond K - Apr 2014
Overall rating
Goed!
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Well!
See the stars below.
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Shangri-La Country Hotel & Spa 's response
Baie dankie vir u terugvoer Raymond, ons sien uit daarna om u weer te verwelkom.
Linda P - Apr 2014
Overall rating
A beautiful peaceful place, country living with style.
Read moreMaria P - Mar 2014
Overall rating
Tropical scenery and a great Hotel
Alta R - Jan 2014
Overall rating
Great
Obie N - Jan 2014
Overall rating
Die plek lyk mooi, maar kamers kort aandag.
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The place looks nice but rooms need attention.
The place has a lot of potential.
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Cornelius B - Jan 2014
Overall rating
Goed.
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Well.
See the stars below.
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Jan J - Nov 2013
Overall rating
Die personeel is uiters vriendelik en baie behulpsaam.
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The staff are extremely friendly and very helpful.
What a beautiful, peaceful place! We plan to visit Shangri-La Country Hotel again and are considering it as a reception venue for our wedding in 2014. The staff are very helpful and friendly. The restaurant is excellent!
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Jennifer R - Sep 2013
Overall rating
Good
Mellville W - Sep 2013
Overall rating
Ietsie anders.
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Something different.
It was an absolutely unique experience. The staff treated us like royalty!
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Maryann G - Aug 2013
Overall rating
Staff were extremely polite and helpful as we arrived late - they went out of their way to assist
Sammy N - Aug 2013
Overall rating
Awesome Venue
Janette D - Aug 2013
Overall rating
A very pleasant place to start a tour of Limpopo Province.
Yolanda G - Aug 2013
Overall rating
Beautiful surroundings and friendly service.
Andre S - Jul 2013
Overall rating
Omgewing maak groot bydrae tot die totale ervaring
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Environment contributes greatly to the total experience
Maintenance can be upgraded in the rooms. Noise in bar is disturbing as the atmosphere in restaurant is romantic with calm music.. Something that people of the city enjoy and appreciate. Bedrooms comfortable and mattress is good quality. Overall a wonderful experience..
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Roshini J - Jun 2013
Overall rating
Very peaceful and relaxing
Bernadine P - May 2013
Overall rating
Staff were very pleasant and helpful. We had a super time there. Definitely 5-star treatment
Hettie D - May 2013
Overall rating
Het net 1 nag geslaap, vroeg gery, maar kinders het gebly en geniet.
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Only slept 1 night, drove early, but kids stayed and enjoyed.
The unit where we stayed is nice and spacious. Will probably be upgraded at some point. The reception area is very cozy and we love the antiques and history on display there.
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Johan B - May 2013
Overall rating
Super Fantastic
Marien L - Apr 2013
Overall rating
Peaceful and quiet
Elisabeth V - Apr 2013
Overall rating
We had a great time, very relaxing pleasant weekend
Read moreJackie D - Apr 2013
Overall rating
Very relaxing, food was delicious, staff are very friendly. Will be back
Paul B - May 2012
Overall rating
Well done and very laid back
Veronica F - Apr 2011
Overall rating
If you want to rest this is the place!
Ronnie B - Apr 2011
Overall rating
Overall stay was good. No hot water in the room on the morning of 3 April.
Merle K - Mar 2011
Overall rating
It is a very nice getaway place.
Caryn M - Feb 2011
Overall rating
Really relaxing and quite.
Samkelisiwe M - Oct 2010
Overall rating
My weekend get away was amazing
- Capacity: 92 people
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: Eersbewoon Road, Modimolle, 0510, Limpopo
- All ages welcome
