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Sugar Hotel and Spa

Review Summary

4.6 out of 5from 18 reviews for Sugar Hotel and Spa
Cleanliness
4.7/5
Service
4.3/5
Location
4.7/5
Safety
4.9/5
Value for money
4.4/5
Matamera G - Jan 2024
Overall rating
Cleanliness
5/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
4/5
Matamera G
With spouse/partner

A truly enjoyable stay.

It was a very pleasant stay with good proximity to the Waterfront. We went on different tours every day, and the accommodation helped to organise them. The accommodation must acquire a generator for emergency power supply.

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Shanée L - Jul 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Shanée L
With spouse/partner

Ons het slegs 1 nag spandeer.

Die TV het nie gewerk nie en hul is nie vir loadshedding voorberei nie. Die restaurant op die perseeel is ook toe.

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We spent only 1 night.

The TV did not work and they were not prepared for load shedding. The restaurant on the premises is also closed.

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Hannelie V - Apr 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Hannelie V
With spouse/partner

Will recomment Sugar Hotel to anyone that needs accommodation near the Waterfront.

It was very clean and the breakfast was out if this world. Thank you once more for the excellent service with a smile.

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Trevor B - Dec 2022
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Trevor B
With spouse/partner

It was fine.

Ventilation is poor in bedroom. Actually non-compliant according to building regulations. Bedroom very small. There is no swimming pool and no view of mountain as advertised.

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Sugar Hotel and Spa 's response

Dear Trevor,

Thank you for your feedback, here at Sugar Hotel we do have different room types that suit everyone's pocket.
We have rooms with plunge pools and a Mountain view, and we also have ground-floor rooms without any view, and these are our budget rooms.

Why one would expect a plunge pool when they booked a room without one and the same as Mountain view. All the details of the rooms are not hidden but it is in black and white for everyone to see.

When you book again next time go for the upper rooms, which are our Superior King rooms.

Kind regards,
Oncemore

Sugar Hotel and Spa
Anonymous Guest - Apr 2022
Overall rating
Cleanliness
5/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
1/5
Anonymous Guest
With spouse/partner

Relaxing but unfortunate in terms of value for money.

We got there and were taken to our room, we found out it wasn't the one we booked, and found out there was a double booking. In the end, because we booked a long time ago, they give us the room we booked. I give it to the staff who handled it so well and the messages were also very nice. We were very disappointed in the food for our dinner, there was an awful lot of salt on it and when we told them, we heard how they just scraped the plate (My fiance's sentence) after the waiter said she would tell the chef and there was no apology and we feel the price of that meal was not worth the price at all. The waiter also rarely came to ask if we were still okay, extremely poor service. We had a room with a splash pool and really wanted something private and warm, but it was damn cold and it was very disappointing to know that we paid so much money and in the end it was not what we wanted at all not. It's a 4 star hotel and I feel they can at least heat their Plonspoel and it will surely attract people. The room was also very small. So in conclusion the place is not at all worth the money for what one gets.

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Carmen M - Dec 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Carmen M
With spouse/partner

Perfection.

Our stay was lovely.

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Sugar Hotel and Spa 's response

Thank you very much for your review we really appreciate your feedback.

Sugar Hotel and Spa
Chantelle V - Sep 2021
Overall rating
Cleanliness
3/5
Service
4/5
Location
3/5
Safety
5/5
Value for money
4/5
Chantelle V
With spouse/partner

Vir die prys wat ons betaal het was dit voldoende.

Ons het ongelukkig die kamer langs die trap en restaurant gekry so dit was baie raserig. Die TV se remote het nie batterye gehad nie so ons kon dit nie afsit nie. Die beddegoed was skoon maar gevlek aan die onderkant. Daar is pod-sisteem in die kamer maar geen pods, slegs instant koffie. Net klein goedjies maar oor die algemeen was dit goeie waarde vir die prys wat ons betaal het.

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For the price we paid it was adequate.

Unfortunately we got the room next to the stairs and restaurant so it was very noisy. The TV's remote had no batteries so we couldn't turn it off. The bedding was clean but stained at the bottom. There is a pod system in the room but no pods, only instant coffee. Just little things but overall it was good value for the price we paid.

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Marais D - Sep 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Marais D
With spouse/partner

Baie gerieflik en diens uitstekend. Ligging perfek.

Baie netjies en skoon. Alle geriewe is in puik toestand.

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Very comfortable and excellent service. Location perfect.

Very neat and clean. All facilities are in excellent condition.

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Sugar Hotel and Spa 's response

Dear Marais
Thank you for your feedback, it is unfortunate that you did not enjoy your favorite beverage, our coffee pods are on request and the WIFI password is always in the file on the desk. If you hade asked our team would have provided that. I would like to thank you for choosing our Hotel we hope to host you again.
Kind regards
Oncemore

Sugar Hotel and Spa
Monica D - Jun 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Monica D
With spouse/partner

Relaxing.

The staff was extremely friendly and welcoming. The two golden retrievers were the highlight of the stay. Unfortunately we did not have any coffee in the room and was not given the wifi password. The breakfast was phenomenal, especially with the view you get along with it.

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Sugar Hotel and Spa 's response

Dear Monica
Thank you for your feedback, it is unfortunate that you did not enjoy your favorite beverage, our coffee pods are on request and the WIFI password is always in the file on the desk. If you hade asked our team would have provided that. I would like to thank you for choosing our Hotel we hope to host you again.
Kind regards
Oncemore

Sugar Hotel and Spa
Dj J - Mar 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Dj J
With spouse/partner

Baie lekker!

Ek sal verkies dat daar nie honde in die voorportaal rondhang nie. Verder was alles baie lekker en daar was goeie attention to detail.

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Very nice!

I would prefer not to have dogs hanging around in the lobby. Furthermore, everything was very nice and there was good attention to detail.

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Sugar Hotel and Spa 's response

Thank you for your feedback, we really appreciate it.

Sugar Hotel and Spa
Nuraan C - Mar 2021
Overall rating
Cleanliness
5/5
Service
4/5
Location
3/5
Safety
5/5
Value for money
3/5
Nuraan C
With spouse/partner

Clean and cosy and very helpful staff.

We had a great stay but the spa was fully booked on our accommodation date, the water in our bathroom was cold but they made offered us to use another room if the problem persisted, room service was great and there food is beautiful and up to standard.

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Sugar Hotel and Spa 's response

Dear Nuraan
Thank you for your review, we really appreciate it. we hope to host you soon.
Kind regards
Oncemore

Sugar Hotel and Spa
Amadia S - Feb 2021
Overall rating
Cleanliness
5/5
Service
1/5
Location
5/5
Safety
5/5
Value for money
5/5
Amadia S
Individual traveler

Glad nie beïndruk nie - ek is beskuldig van goed wat weggeraak het!

Ek is beskuldig dat daar 'n japon uit die kamer uit is, maar hy het agter die deur gehang toe ek die cleaner gaan wys!! Ek is baie ongelukkig! Ek wag nog van julle en van die hotel se kant af, wat gaan gebeur! Ek voel dat my menslikheid skade gelei het!

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Not impressed at all - I was accused of things going missing!

I was accused of leaving a gown out of the room, but it was hanging behind the door when I went to show the cleaner!! I am very unhappy! I'm still waiting from you and from the hotel's side, what will happen! I feel that my humanity has led to harm!

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Sugar Hotel and Spa 's response

Dear Amadia
I hope I find you well. It has come to our attention that the incident that happened on the day you checked out did not go well with you.
I do understand the frustration that you felt, but to be honest I personally did not think that you might have mistakenly packed the gown with your luggage.
I had to ask the housekeeper several times if for real she couldn’t see the gown. If you can remember very well when I asked you if there were one or two gowns in the room and you kindly told me that there were 2 but you used only one and hanged it behind the bathroom door, now the housekeeper just went in and checked where we normally hang the gowns in the cupboard and opened the bathroom door but did not check behind the door.
You then said once more I know exactly where I put it let me go and show the lady, you went with her and for sure it was behind the door. I would like to apologize once again for how you felt.
No one accused you of taking it we just couldn’t find where you placed it, please Amadia accept my apology.
I am the one who checked you in nicely and we were talking laughing together and everything was nice, we would like the opportunity to host you again here and show you our warm hospitality once more.
Please let me know if you have accepted my apology.
Kind regards
Oncemore

Sugar Hotel and Spa
Hernus C - Feb 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Hernus C
With spouse/partner

Baie nice.

Het dit geniet. Was die geld werd.

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Very nice

Enjoyed it. Was worth the money.

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Sugar Hotel and Spa 's response

Thank you for choosing our Hotel. It was a great honor to host you here.

Sugar Hotel and Spa
Kelly D - Nov 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Kelly D
With spouse/partner

Made everything happen without effort on my anniversary.

So accommodating & waited up till late due to late flights. Secure parking and such friendly and professional services. Top service from all.

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Sugar Hotel and Spa 's response

Dear Kelly,

Thank you very much for your review, we really enjoyed hosting you here.
We hope to host you again.

Kind regards,
Oncemore

Sugar Hotel and Spa
Abraham W - Oct 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Abraham W
With spouse/partner

Klein Juweel!!

Wat 'n ongelooflike klein juweel!! Die hotel is super netjies, alles is ongelooflik mooi, en die kamers is heerlik groot. Die restaurant se kos insluitend ontbyt was heerlik!! Sal die plekkie aanbeveel!!!

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Little Gem!!

What an amazing little gem!! The hotel is super neat, everything is incredibly beautiful, and the rooms are wonderfully large. The restaurant's food including breakfast was delicious!! Would recommend the place!!!

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Sugar Hotel and Spa 's response

Dear valued guest.
Thank you for your review we really appreciate it. Thank you for choosing our Hotel.
Kind regards
Oncemore

Sugar Hotel and Spa
Marthie B - Mar 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Marthie B
With spouse/partner

Baie lekker geslaap en geëet. Naby als wat ons wou besoek ook.

Gerieflik met eie swembadjie en buite sitplek. Ontbyt was heerlik met verskeidenheid om van te kies. Loopafstand van stadium en Waterfront en bushaltes.

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Good night's rest and delicious food. Close to everything we wanted to visit.

Comfortable with own pool and outdoor seating. Breakfast was delicious with variety to choose from. Walking distance from stadium and Waterfront and bus stops.

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Sugar Hotel and Spa 's response

Dear Marthie
Thank you for your feedback, I hope you enjoyed staying with us as much as we enjoyed hosting you.
Kind regards
Oncemore

Sugar Hotel and Spa
Viona C - Feb 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Viona C
With friends

Dit was fantasties sal enige tyd weer daar bly.

Die hotel is baie netjies een skoon. Die kamers uitstekend. Goeie ligging.

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It was fantastic would stay there again anytime.

The hotel is very neat and clean. The rooms excellent. Good location.

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Sugar Hotel and Spa 's response

Thank you for staying with us.

Sugar Hotel and Spa
Anthea L - Jan 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Anthea L
Individual traveler

Gerieflik.

Sien sterre.

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Comfortable.

See stars.

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Sugar Hotel and Spa 's response

Dear Anthea
Thank you for your feedback. We hope to host you again soon.
Regards
Oncemore

Sugar Hotel and Spa
From
R1 980
per night (sleeps 2)
From
From R1 980
per night (sleeps 2)
From
R1 980
per night (sleeps 2)
Make a Booking
  • Capacity: 18 people
  • Check-in: 14:00 to 23:00
    Check-out: 11:00
  • Address: 1, Corner of Main and Boundry Road, Green Point, Cape Town, 50267, Western Cape
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA579d33fbe08f04203f272f3a0dad1b41103b02b2969261077329f0a68f0c560519feba678bf8a0a22201d8a8c57addfb62ce?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 980 per night (sleeps 2) 18 5 1 5 1, Corner of Main and Boundry Road Green Point 50267 Western Cape 021 201 8900 14:00-23:00 11:00 -33.91135205971 18.415296077728
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