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The Bali Grand Lodge and Spa

Lodge

Review Summary

4.6 out of 5from 46 reviews for The Bali Grand Lodge and Spa
Cleanliness
4.6/5
Service
4.6/5
Location
4.6/5
Safety
4.8/5
Value for money
4.5/5
Cecil R - Jan 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Cecil R
With spouse/partner

Top notch.

Baie mooi plek, lekker kos en 'n fantastiese uitsig.

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Top notch.

Very nice place, good food and a fantastic view.

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Alicia W - Jan 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Alicia W
With spouse/partner

Beautiful met vriendelike personeel.

Lekker gebly, sal die plek vir enige iemand aanbeveel.

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Beautiful with friendly staff.

Nice stay, would recommend the place to anyone.

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David N - Dec 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
David N

Onvergeetlik, lekker, gerieflik en prysenswaardig.

Wonderlike diens en uitstekende verblyf. Ons kan waarlik hierdie lodge aanbeveel, sonder enige twyfel. Ek sal dit vir seker aanbeveel vir wie ookal blyplek sou soek in die area. Kamers en beddens is van die beste. Enige vrae en probleme geniet onmiddellik aandag. Personeel is van die beste!

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Unforgettable, delicious, convenient and commendable.

Wonderful service and excellent accommodation. We can truly recommend this lodge, without any doubt. I would definitely recommend it to anyone looking for a place to stay in the area. Rooms and beds are some of the best. Any questions and problems receive immediate attention. Staff are some of the best!

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Hannes D - Aug 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Hannes D
With spouse/partner

What a pleasant experience.

Superb services and location.

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Johan J - May 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Johan J
With spouse/partner

Wow, wat 'n nice plek met vriendelike mense en baie profesoneel.

Kan die plek met 'n ope hart aanbeveel. Skoon en lekker ontbyt en net wow.

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Wow, what a nice place with friendly people and very professional.

Can recommend the place with an open heart. Clean and nice breakfast and just wow.

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Kimberley V - Jan 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Kimberley V
With spouse/partner

It was so beautiful, relaxing and had the best view from the room.

Absolutely loved my stay here and I definitely will go back. The place was a little heaven away from home.

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Rosina T - Jan 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Rosina T
With spouse/partner

Fantastic.

Good hospitality, friendly staff, and relaxation moments.

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Lizaan K - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Lizaan K
With spouse/partner

Ontspannend en gerieflik.

Die verblyf was netjies en skoon met 'n mooi see-uitsig. Ontbyt was baie lekker gewees. Die plek is gerieflik, want dit is geleë naby 'n winkelsentrum en die strand.

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Relaxing and comfortable.

The accommodation was neat and clean with a nice sea view. Breakfast was very nice. The place is convenient because it is located near a shopping center and the beach.

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Johanna H - Dec 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Johanna H
With spouse/partner

Sal julle weer besoek. Het lekker gekuier.

Het dit geniet, hand net seergekry by hysbak wat foutief was maar het onder die eienaar se aandag gebring.

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Will visit you again. Had a nice time.

Enjoyed it, only hurt hand on lift which was faulty but brought to owner's attention.

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Jacques H - Dec 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jacques H
With spouse/partner

Friendly, welcomed and more than expected.

Incredible experience, and I definitely recommend it.

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Rosemary G - Oct 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Rosemary G
With spouse/partner

Pleasant stay.

The welcome was very friendly and the staff efficient and professional. Breakfast was delicious. The view from the balcony spectacular. I would highly recommend this venue. Absolutely loved it.

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Thabiso M - Aug 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Thabiso M
With spouse/partner

The location was perfect.

The place is clean and spacious. The hotel service was amazing. We really had a great time. Will definitely stay there every time we're in Durban.

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Lozien J - Aug 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Lozien J
On business

Absoluut asemrowend.

Die ontvangsdame was vriendelik en behulpsaam, die kamer was absoluut pragtig en die uitsig na die see was woordeloos! Rustige en kalm atmosfeer en als was netjies en skoon! Ontbyt was uit die boonste rakke en weereens met 'n uitsig oor die see, ek sal vir seker my volgende bespreking hier doen.

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Absolutely stunning.

The receptionist was friendly and helpful, the room was absolutely beautiful and the view to the sea was speechless! Peaceful and calm atmosphere and everything was neat and clean! Breakfast was top notch and again with a view over the sea, I will for sure make my next booking here.

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Marylene B - Jan 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Marylene B
With spouse/partner

Beautiful and pleasant stay.

Beautiful experience and the lodge was breathtaking. The view was out of this world.

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The Bali Grand Lodge and Spa 's response

Thank you for the positive feedback. We enjoyed having you stay over with us and hopefully we see you again sometime soon.

The Bali Grand Lodge and Spa
Natascha H - Jan 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Natascha H
With spouse/partner

Ongelooflik lekker gekuier en gerus.

Die Bali Grand Lodge is 'n juweel! Beste diens en netheid met absolute privaatheid en rustigheid!

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Unbelievably nice and relaxed.

The Bali Grand Lodge is a gem! Best service and cleanliness with absolute privacy and tranquility!

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Phillip P - Jan 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Phillip P
With spouse/partner

Het dit baie geniet.

Dis 'n pragtig plek en baie netjies en skoon. Die personeel is ook baie vriendelik. Ek sal enige tyd weer daar gaan bly. Pragtige see uitsig.

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Enjoyed it a lot.

It's a beautiful place and very neat and clean. The staff is also very friendly. I would stay there again anytime. Beautiful sea view.

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Dj N - Dec 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Dj N
With spouse/partner

Baie goeie en rustige kuier.

Ons sal die Bali Grand Lodge en Spa vir seker weer besoek en aan enige iemand voorstel. Ontbyt was heerlik en kamers was baie skoon en netjies.

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Very good and peaceful visit.

We will definitely visit again and recommend the Bali Grand Lodge and Spa to anyone. Breakfast was delicious and rooms were very clean and tidy.

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The Bali Grand Lodge and Spa 's response

Baie dankie vir die uitstekende terugvoering, dit beteken baie vir my en die staff hier by The Bali Grand. Ons sien uit om julle weer te sien.

The Bali Grand Lodge and Spa
Shawn M - Dec 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Shawn M
Family with teenagers

Ligging en uitsig fantasties. Garth en sy span was uitstekend!

Sal enige tyd weer teruggaan en sterk aanbeveel vir ander!

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Location and view fantastic. Garth and his team were excellent!

Would go back again anytime and highly recommend to others!

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The Bali Grand Lodge and Spa 's response

Hi Shawn.
Baie dankie vir die goeie terugvoering. Dit was lekker om julle hier te he en hopilk sein ons vir die familie weer.

The Bali Grand Lodge and Spa
Freddy David H - Dec 2021
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Freddy David H
With spouse/partner

Vriendelike gasheer en personeel.

Diens was goed en het die kuier geniet. Almal van The Bali Lodge was vriendelik, wat gelei het tot 'n goeie atmosfeer.

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Friendly host and staff.

Service was good and enjoyed the visit. Everyone at The Bali Lodge was friendly, which led to a good atmosphere.

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The Bali Grand Lodge and Spa 's response

Hi Fred,
Bly julle het die kuier geniet en baie dankie vir die terugvoering. Sien julle volgende keer.

The Bali Grand Lodge and Spa
Belia B - Dec 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Belia B
With spouse/partner

Vyfsterverblyf.

Die uitsig vanuit die kamer is asemrowend. 'n Heerlike ontbyt is elke oggend voorgesit. Die personeel en hondekinders skep 'n warm en vriendelike atmosfeer.

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Five star accommodation.

The view from the room is breathtaking. A delicious breakfast was served every morning. The staff and dog children create a warm and friendly atmosphere.

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Nicola S - Dec 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Nicola S
With spouse/partner

Spectacular views, great location (walking distance to the beach and mall), beautiful views and friendly service.

See stars.

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Sanli B - Nov 2021
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
3/5
Sanli B
With spouse/partner

Die verblyf was aangenaam.

Die plek het instandhouding nodig. Stort was vuil en verfwerk was swak.

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The stay was pleasant.

The place needs maintenance. Shower was dirty and paintwork was poor.

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The Bali Grand Lodge and Spa 's response

Hi Santie. Thank you for your feedback. My apologies for answering in English. I am sorry to hear that your shower was not clean. I would of been happy if you had reported it to me straight so that I could sort it out for you right away instead of waiting to put your complaint on social media. But in saying that, I am sorry to hear that the shower was not clean. The whole lodge was painted inside and out just less than a year ago so I am surprised that the paint job was not up to your standards but once again I can only apologise for that. Your rating for things like customer service surprise me because I went out of my way to make sure that you were comfortable as I do for all of our guests. Our security is second to none at the lodge as we are one of very few that have a security guard on duty, the usual cctv cameras and electric fence and even a massive generator to ensure that all runs smoothly during load shedding at the lodge. Thank you once again for your feedback though as this helps us keep our standards up.

The Bali Grand Lodge and Spa
Fonnie V - Jul 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Fonnie V
With friends

Baie aangenaam!

Garth en sy span het ons baie vriendelik ontvang, selfs geskakel terwyl ons nog op pad was om te hoor of hy kan help met rigtingaanwysings en ete reëlings. Sal beslis weer daarheen gaan. Rene by besprekings is tops!

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Very pleasant!

Garth and his team gave us a friendly welcome, even phoned us while we were still on our way to ask if he could help with directions or meal arrangements. Will definitely go there again. Rene from bookings is excellent!

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Zelda R - May 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Zelda R
With spouse/partner

Van eienaar tot personeel, is vreeslik vriendelik en behulpsaam. Sal die plekkie enige tyd vir enige iemand aanbeveel.

Die kamers is pragtig en skoon en die uitsig eers asemrowend mooi.

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From the owner to the staff, are extremely friendly and helpful. Would recommend the place to anyone anytime.

The rooms are beautiful and clean and the view is breathtakingly beautiful.

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The Bali Grand Lodge and Spa 's response

Hi Zelda, baie dankie vir die goeie terugvoering. Hoop om julle weer te sien. Groete, The Bali Grand Lodge and Spa.

The Bali Grand Lodge and Spa
Martyn V - Apr 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Martyn V
With spouse/partner

Baie rustige area en naby die hoofstrand en ander besienswaardighed.

Die Lodge en Spa en verskriklik goed geleë naby aan die hoofstrand en ander besienswaardighede. Ontbyt word elke oggend bedien saam met n lekker vrugtesap en koffie. Die Lodge se geriewe is fantasties, alles is baie skoon en netjies en klank trek nie ver nie, al was die lodge amper volledig uitbespreek weet mens amper nie van ander mense wat daar is nie! Sal definitief weer terugkeer daarheen en Garth, die eienaar was 'n fantastiese gasheer gewees!

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Very quiet area and close to the main beach and other attractions.

The Lodge and Spa and incredibly well located close to the main beach and other attractions. Breakfast is served every morning with a nice fruit juice and coffee. The Lodge's facilities are fantastic, everything is very clean and tidy and sound does not travel far, even though the lodge was almost fully booked, you hardly know of other people who are there! Will definitely return there again and Garth, the owner was a fantastic host!

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Londiwe Z - Feb 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Londiwe Z
With spouse/partner

Even though the time we spent there was for a little while, I enjoyed my stay there. The peace and quite, most of all the view of the beach.

It's a great place 2 go to.

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Maureen J - Dec 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Maureen J
With spouse/partner

Die Bali Grand Lodge en Spa is die perfekte wegbreek waar siel en gees bymekaar kom.

Die Bali Grand Lodge en Spa, was vir ons meer as wat ons verwag het. Die dekor en kleure was Bali. Die personeel was vriendelik en was altyd bereid om te help. Netjiese plek en en definitief 4 sterre werd. Ons het dit werklik geniet en sal weer teruggaan. Mooiste see-uitsig en rustige atmosfeeer.

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The Bali Grand Lodge and Spa is the perfect getaway where soul and spirit come together.

The Bali Grand Lodge and Spa was more than we expected. The decor and colors were Bali. The staff were friendly and always willing to help. Neat place and definitely worth 4 stars. We really enjoyed it and will go back again. Most beautiful sea view and peaceful atmosphere.

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The Bali Grand Lodge and Spa 's response

Hi Maureen.

Ons is bly om te hoor julle het dit geniet. Baie dankie vir die terugvoering.
Hoop om julle in die toekoms weer te sien.

Groete,
The Bali Grand Lodge and Spa.

The Bali Grand Lodge and Spa
Ericka C - Dec 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ericka C
With spouse/partner

Bekostigbare luukse verblyf.

Garth, die eienaar en sy honde het ons vriendelik verwelkom en dadelik tuis laat voel. Die see uitsig van ons balkon was net so mooi soos op die fotos. Kamer is gerieflik groot en lekker ingerig. Ontbyt was elke oggend uit die boonste rakke en al die personeel is vriendelik en behulpsaam. Baie gerieflik gelëe naby aan als. Sal beslis weer daar gaan kuier.

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Affordable luxury accommodation.

Garth, the owner and his dogs welcomed us kindly and immediately made us feel at home. The sea view from our balcony was just as beautiful as in the photos. Room is comfortably large and nicely furnished. Breakfast was top notch every morning and all the staff are friendly and helpful. Very conveniently located close to als. Will definitely visit there again.

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The Bali Grand Lodge and Spa 's response

Hi Ericka
Baie dankie vir die goeie terugvoering, ons is bly julle het jul verblyf geniet.
Ons het 'n nuwe hondjie by gekry. Ons sien uit om julle volgende keer weer te sien.
Alles van die beste vir 2021.
Groete,
The Bali Grand Lodge and Spa

The Bali Grand Lodge and Spa
Anton V - Dec 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Anton V
With spouse/partner

Uitstekend

Alles was die geld werd - van die toilet tot die uitsig oor die see. Sal enige tyd teruggaan.

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Outstanding

Everything was worth the money - from the toilet to the view over the sea. Would go back anytime.

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The Bali Grand Lodge and Spa 's response

Hi Anton.
Ons is bly om te hoor julle het die tydjie by ons geniet.
Groete.
The Bali Grand Lodge and Spa

The Bali Grand Lodge and Spa
Jenna B - Oct 2020
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Jenna B
With spouse/partner

Great service

Great service friendly staff Great breakfast Amazing view

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Motshabi M - Jan 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Motshabi M
With spouse/partner

Peaceful and quiet.

Had the best view of the beach which we enjoyed looking at during the sunset and sunrise times. We enjoyed the breakfast and the staff was friendly and helpful.

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Marius M - Dec 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Marius M
With spouse/partner

Aangenaam verras.

As jy wil rus is hierdie die plek. Rustig en geen lawaai nie. Mens hoor en sien net die branders.

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Pleasantly surprised.

If you want to rest this is the place. Quiet and no noise. You only hear and see the waves.

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Stefan P - Aug 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Stefan P
With friends

Was aangenaam.

Was 'n baie lekker ervaring mooi uitsig oor die see.

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Was pleasant.

Was a very nice experience, beautiful views of the sea.

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Philip R - Jul 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Philip R
With spouse/partner

Awesome place to stay.

See stars.

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The Bali Grand Lodge and Spa 's response

Hi Philip,
Thank you for the feedback. We enjoyed having you stay with us and we look forward to hosting you again.
Regards, Garth.

The Bali Grand Lodge and Spa
Sarita S - Apr 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Sarita S
With spouse/partner

Die uitsig is fantasties.

Die verblyf was baie lekker. Personeel vriendelik en baie behulpsaam. Die uitsig was onverbeterlik. Sal hierdie plek aanbeveel.

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The view is fantastic.

The accommodation was very nice. Staff friendly and very helpful. The view was unbeatable. Would recommend this place.

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Hugo B - Mar 2019
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Hugo B
With spouse/partner

Rustig, gemaklik, ontspanne, als in een by Bali Grand saam met uitstekende diens!

Baie tevrede met Garth en sy span se hantering van ons versoeke. Diens voor en tydens ons verblyf was uit die boonste rakke, en ons sal Bali Grand vir enigiemand aanbeveel. Ons sal definitief weer daar bly as ons Amanzimtoti besoek.

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Peaceful, comfortable, relaxed, all in one at Bali Grand along with excellent service!

Very pleased with Garth and his team's handling of our requests. Service before and during our stay was top notch, and we would recommend Bali Grand to anyone. We will definitely stay there again when we visit Amanzimtoti.

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Brian D - Jan 2019
Overall rating
Cleanliness
2/5
Service
2/5
Location
3/5
Safety
4/5
Value for money
3/5
Brian D
Family with young children

It wasn't what I expected.

Our linen wasn't changed. We didn't have breakfast the first morning. There was no water.

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The Bali Grand Lodge and Spa 's response

Hi Brian, Thank you for your feedback. We appreciate any comments as it helps us to provide a better service.
I would like to respond to your comments one at a time. You only stayed for 2 nights so your linen was not changed. This is normal practice in any guest house or hotel anywhere in the world. The only day of the year that our kitchen does not open is on New Year's day as we give all our staff the day off and work with a skeleton staff. We supplied a breakfast hamper with a little bit of everything and gifts to your room on New Years morning. I have been doing this for 15 years and have never had a complaint. Most people have been up late and generally do not come to breakfast on New Years morning anyway. I am sorry that this was not acceptable to you.
Unfortunately, there was a burst water pipe somewhere in Amanzimtoti and therefore most of Toti residents had no water for the 1 night. This is a common occurrence in South Africa with electricity and water outages.
I would like to end off by saying that you booked a room for two adults but forgot to tell us that you had an extra guest, your son. Normally when you book a room you need to be upfront about how many guests you book for so that the right rate is assigned. As you know in this case I said nothing and left it at that. We enjoyed hosting you and are sorry that your stay was not what you expected.

The Bali Grand Lodge and Spa
Pierre G - Nov 2018
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
4/5
Pierre G
With spouse/partner

Lovely accommodation, great views.

Great stay, lovely views.

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Werner G - Sep 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Werner G
With spouse/partner

Dit was bo verwagting pragtig en ons was aangenaam verras.

Linne great. Ligging great. Uitsig fantasties. Diens uitstekend. Ontbyt heerlik, vinnig en meer as genoeg. Parkering genoeg. Winkeltjie baie nice met die oulikste goed. Baie gerieflik.

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It was beautiful beyond expectations and we were pleasantly surprised.

Linen great. Location great. View great. Service excellent. Breakfast delicious, fast and more than enough. Parking enough. Shop very nice with the most delicious stuff. Very convenient.

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Suzette B - Apr 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Suzette B
With spouse/partner

Absoluut fantasties.

Ek sal beslis weer daar bly. Dit was onbeskryflik lekker.

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Absolutely fantastic.

I would definitely stay there again. It was indescribably delicious.

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Theuns B - Apr 2018
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Theuns B
With spouse/partner

Baie mooi en netjiese blyplek, net een klagte: die spa is permanent gesluit.

The Bali Grand Lodge and Spa is 'n baie netjiese, skoon en goed onderhoude vakansie blyplek. Sal in die toekoms weer van hulle gebruik maak.

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Very nice and tidy place to stay, only one complaint: the spa is permanently closed.

The Bali Grand Lodge and Spa is a very neat, clean and well maintained holiday accommodation. Will use them again in the future.

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James C - Jan 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
3/5
Value for money
1/5
James C
Family with young children

Uiters teleurgesteld.

Kamer 19 familie kamer: 1. Glas van deur baie vuil vol vetkolle. 2. Voordeur, oopvou tipe deur, kon nie oopmaak nie. Onderhoud geen. Man wat hom kom toe ruk het met Q20 het nie gedink ek sal hom weer wil oopmaak om my duur see-uitsig te sien deur die vuil vetkol besmeerde ruite nie. 3. Kunsplante in kamer - ek het nie probleem met kunsplante, hierdie was egter gebreek, en vol stof. 4. 'n Stoffer was gerieflik op die sitkamer rak, vir my om skoon te maak. Die plek het nie vars geruik nie. 5. Die mure van die 2de slaapkamer was vuil, bruin vet kolle. 6. Die bedlampies se skerms was los en heeltemal skeef. 7. Die vensterbanke in die badkamers was baie vuil. 8. Die bank in die leefarea is oud, met kussings wat smeek om weer opgepof te word. Die bank was vol krummels. 9. Daar was lekkergoed papiere onder die los kussings op die stoel in die leefarea. 10. Die tuin vullishoop is gerieflik naby aan die swembad. 11. Al, amper al die potplante is dood. In plastiese houers langs die swembad. Op die stoep. Ek het opgepak na die eerste aand, ek het gegril vir die plek. Die foto's is glad nie verteenwoordigend nie. Ek kan nie glo dat Bali Grand verwag gaste in so kamer tuis gaan nie. Die basiese beginsels van die gastebedryf word nie nagekom nie. Ek besef dis droog, maar gooi dan die potplante uit. Ek kan nie die plek aanbeveel nie.

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Extremely disappointed.

Room 19 family room: 1. Glass of door very dirty full of grease spots. 2. Front door, folding type door, could not open. Maintenance none. Man who came and ripped it with Q20 didn't think I'd want to open it again to see my expensive sea view through the dirty grease smeared windows. 3. Artificial plants in room - I don't have problem with artificial plants, however, these were broken and full of dust. 4. A fabric was conveniently on the living room shelf, for me to clean. The place did not smell fresh. 5. The walls of the 2nd bedroom were dirty, brown grease spots. 6. The bedside lamps' screens were loose and completely crooked. 7. The windowsills in the bathrooms were very dirty. 8. The sofa in the living area is old, with cushions begging to be re-puffed. The sofa was full of crumbs. 9. There were candy wrappers under the loose cushions on the chair in the living area. 10. The garden rubbish dump is conveniently close to the swimming pool. 11. All, almost all the potted plants are dead. In plastic containers next to the pool. On the porch. I packed up after the first night, I was grilling for the place. The photos are not representative at all. I can't believe that Bali Grand expects guests to go home in such a room. The basic principles of the guest industry are not observed. I realize it's dry, but then throw out the potted plants. I cannot recommend the place.

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The Bali Grand Lodge and Spa 's response

Beste Nico,

Ek is baie jammer om te hoor dat jy teleurgesteld was met jou kamer. Ons wil graag van jou punte aanspreek.

- Siende dat ons so naby aan die see bly, is dit bietjie moeilik om die vensters altyd helder te hou as gevolg van die seelug.
- Die deur is gemaak om oop te vou, maar aangesien meeste mense nie hom heeltemal oopmaak nie, was dit bietjie moeiliker om oop te maak. Ek is baie jammer daaroor.
- Die stowwer was nie daar gelos vir gaste se gebruik nie, die huishoudster het dit daar vergeet.
- Die tuin se vullishoop is definitief nie naby die swembad nie, dit kan ek jou verseker. Ons probeer soveel moontlik herwin, dus versprei ons die tuinvullis teen die grasbank aan die seekant en gooi sand daarop van tyd tot tyd. Die vullishoop kan gesien word soos jy nader loop tot by die punt van die grasbank.
- Siende dat ons 'n droogte ervaar, kan ons nie ons plante elke dag water gee nie, dus is hulle bietjie verkleurd.
- Die ander punte is met due huishoudsters bespreek.

Aangesien die meeste klagtes laat Sondag-middag geopper is, het ek gevra om geduldig te wees tot Maandag-oggend sodat ons te werk kan gaan aan die foute te werk, maar julle het ongelukkig vroeg Maandag-oggend gery voor die personeel ingekom het.

Weereens is ons baie jammer van ons kant af.

Groete,
Garth


The Bali Grand Lodge and Spa
Stephanie D - Jan 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Stephanie D
With spouse/partner

Salighei.

Bali Grand Lodge and Spa is rustig, netjies met 'n verskriklike gemaklike atmosfeer, perfek vir paartjies. Vriendelike en hulpvaardige diens. Heerlike ontbyt. Toegang tot die strand was net moeilik te voet.

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Bliss.

Bali Grand Lodge and Spa is quiet, tidy with a wonderfully comfortable atmosphere, perfect for couples. Friendly and helpful service. Delicious breakfast. Access to the beach was only difficult on foot.

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The Bali Grand Lodge and Spa 's response

Beste Stephanie,

Dankie vir die mooi woorde. Dis lekkker om te hoor dat julle die vakansie geniet het. Ons hoop om julle gou weer te sien.

Groete,
Garth

The Bali Grand Lodge and Spa
Elri K - Dec 2017
Overall rating
Cleanliness
4/5
Service
3/5
Location
2/5
Safety
5/5
Value for money
2/5
Elri K
Family with young children

Wat ook al geadverteer was, was géénsins 'n refleksie van die akkommodasie wat ek verlang of gekry het nie.

Volledige inligting oor álle tipes akkommodasie moét op die websites so beskryf word. Die enigste advertensie was vir "n Deluxe Luxury Suite. Wel, dit was nie. Daar was ook géén Mosaic Vanity in die badkamer nie. Baie teleurgesteld, beslis.

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Whatever was advertised was in no way a reflection of the accommodation I wanted or received.

Complete information about all types of accommodation must be described as such on the websites. The only ad was for a Deluxe Luxury Suite. Well, it wasn't. There was no Mosaic Vanity in the bathroom either. Very disappointed, for sure.

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The Bali Grand Lodge and Spa 's response

Beste Elri,

Dit was lekker om julle hier te hê oor die Desember vakansie.

Ons is baie jammer dat jou kamer nie n bad gehad het nie. Van ons kamers het 'n bad en stort en van hulle het net storte.

Ons hoop om jou weer te sien sodat ons dit vir jou kan regstel.

Groete,
Garth

The Bali Grand Lodge and Spa
Frans D - Dec 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Frans D
With spouse/partner

Was rêrig waarde vir geld. Personeel is baie vriendelik en behulpsaam.

Sal enige tyd weer by julle oorslaap.

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Really great value for money. Friendly and helpful staff.

We will stay here again any day.

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The Bali Grand Lodge and Spa 's response

Beste Frans,

Dis altyd lekker om te hoor ons doen dinge reg. Dankie vir al die mooi woorde. Hoop ons sien julle sommer gou weer.

Groete,
Garth

The Bali Grand Lodge and Spa
Venus H - Oct 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Venus H
With spouse/partner

Uitsonderlik

Baie goeie diens, lekker groot gemaklike kamer met 'n mooi uitsig oor die see.

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Outstanding.

Very good service, nice large comfortable room with a pretty view over the ocean.

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The Bali Grand Lodge and Spa 's response

Beste Venus,

Baie dankie vir u positiewe terugvoer. Dit was baie lekker om julle as gaste te kon ontvang. Ons sien uit darna om julle weer te sien op jul volgende besoek aan die area.

Vriendelike groete.
Garth

The Bali Grand Lodge and Spa
From
R1 650
per night, for 2 ppl
From
From R1 650
per night, for 2 ppl
From
R1 650
per night, for 2 ppl
Make a Booking
  • Capacity: 36 people
  • Check-in: 14:00 to 22:00
    Check-out: 10:00
  • Address: 31 Inyoni Crescent, Amanzimtoti, 4125, KwaZulu-Natal
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDM3Y2EzMjFiLTdkM2QtNDk2Ny1iZmI4LTFlMDc3YjJiZTAxNQ?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 650 per night, for 2 ppl 46 5 1 5 31 Inyoni Crescent Amanzimtoti 4125 KwaZulu-Natal 021 201 8900 14:00-22:00 10:00 -30.041940992383 30.89491724968
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