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The Fountains 15

Self Catering

Review Summary

3.8 out of 5from 24 reviews for The Fountains 15
Cleanliness
3.3/5
Service
3.5/5
Location
4.1/5
Safety
4.4/5
Value for money
3.4/5
Tashwill S - Dec 2023
Overall rating
Cleanliness
1/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
2/5
Tashwill S
Family with teenagers

Die ligging is perfek maar die verblyf fasiliteite kort baie aandag.

Die plek voldoen aan die basiese behoeftes maar die huis was maar taamlik vuil. Die kombuisware (borde, glase, eetgerei) was nie skoon nie alhoewel dit in die kaste gepak was, die stort en bad was ook vuil. Die spinnerakke was oral sigbaar en ons kon agterkom dat die huis lanklaas ordentlik skoongemaak was. Die een kas in die kombuis was ook stukkend en die TV-afstandsbedienings het nie gewerk nie.

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The location is perfect but the accommodation facilities need a lot of attention.

The place meets the basic needs but the house was rather dirty. The kitchenware (plates, glasses, cutlery) was not clean even though it was packed in the cupboards, the shower and bath were also dirty. The cobwebs were visible everywhere and we could tell that the house had not been properly cleaned for a long time. The one cupboard in the kitchen was also broken and the TV remotes did not work.

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The Fountains 15 's response

Hi Tashwill,

Baie dankie vir jou resensie. Ons kyk konstruktief daarna.

Ons het laasweek die huis laat oorverf en hy is in diepte skoongemaak. Alle herstelwerk en onderhoud is op datum gebring. Nuwe TV laat installeer ook.

Kom kuier gerus weer om daardie 5 ster resensie te kan skryf.

Groete,

Sune

The Fountains 15
Jk B - Jul 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jk B
With friends

Baie, baie lekker.

'n Plesier om daar te bly.

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Very, very nice.

A pleasure to stay there.

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The Fountains 15 's response

Hi JK,

Baie dankie vir jou resensie.

Ons het die huis binne bietjie opgeknap en nooi jou graag om weer te bespreek en te kom kuier.

Groete,

Sune

The Fountains 15
Prendell C - Jun 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Prendell C
With spouse/partner

Ons het 'n baie, baie lekker kuier gehad.

Die area is verskriklik mooi, baie veilig en perfek vir vriende- en familie-vakansie.

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We had a very, very nice visit.

The area is incredibly beautiful, very safe and perfect for friends and family holidays.

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The Fountains 15 's response

Hi Prendell,

Baie dankie vir julle resensie. Dit word opreg waardeer.

Ons het so bietjie die huis binne oorgedoen so kom kuier gerus weer.

Groete,

Sune

The Fountains 15
Anonymous Guest - Jun 2023
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
2/5
Anonymous Guest
Family with young children
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Christiaan L - Jan 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Christiaan L
Family with teenagers

Baie lekker gekuier. Naby die see en baie om te doen in die omgewing.

Huis was heerlik om in te bly. Huis kan bietjie beter skoongemaak word. Teëlvloer is vuil en daar was naels en hare in die een dubbelbed. Verder het alles baie goed gegaan en ons het heerlik daar gebly. Baie dankie.

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Had a great time. Close to the sea and lots to do in the area.

House was lovely to stay in. House could be cleaned a little better. The tiled floor is dirty and there were nails and hair in the one double bed. Other than that, everything went very well and we had a wonderful stay there. Thank you very much.

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The Fountains 15 's response

Hi Christiaan,

Baie dankie vir jou resensie. Ons kyk konstruktief daarna. Die huis is lekker oorgedoen aan die binnekant. Kom kuier gerus weer.

Groete,

Sune

The Fountains 15
Andreas B - Jan 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Andreas B
With friends

Dit was baie lekker, stil en rustig.

Dit was baie lekker, stil en rustig. Plek was netjies en soos geadverteer.

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It was very nice, quiet and peaceful.

It was very nice, quiet and peaceful. Place was neat and as advertised.

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The Fountains 15 's response

Hi Andreas,

Baie dankie vir jou positiewe resensie.

Kom kuier gerus weer.

Groete,

Sune

The Fountains 15
Anonymous Guest - Oct 2022
Overall rating
Cleanliness
2/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
2/5
Anonymous Guest
With friends
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Nicole A - Aug 2022
Overall rating
Cleanliness
1/5
Service
2/5
Location
5/5
Safety
4/5
Value for money
2/5
Nicole A
Family with young children

House is big enough for 2 families to share, but contents of house were dated and also not good quality.

1. The cutlery and crockery were dirty and had to be washed before use. The outdoor courtyard area was dusty. The courtyard gate and front door made a huge noise on opening it - it scrapes on the floor. 2. A few cupboard door hinges need to be replaced. 3. The bathroom mats were old and the bedding did not smell clean (it was clean, but prefer bedding to smell like a washing powder scent and not like an old cupboard). 4. WiFi was very slow and basically useless- no one could stream any content or work on the unstable connection.

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The Fountains 15 's response

Hi Nicole,

Thank you for your review. We see it as a means to improve.

We have switched cleaning companies, so the house is now tidy and clean. All maintenance has been completed, with all doors serviced. The bedding was clean, but we are making the beds as close to bookings as possible to ensure it smells fresh and of Sta Soft. Wifi is on a 4 Meg uncapped line, so we recommend not connecting too many devices.

Kind regards,

Sune

The Fountains 15
Crous W - Nov 2021
Overall rating
Cleanliness
3/5
Service
4/5
Location
2/5
Safety
5/5
Value for money
3/5
Crous W
With spouse/partner

Netjiese klein plekkie.

Ons het net daar geslaap. Huisie is netjies en geriewe was voldoende.

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Neat little place.

We just slept there. Cottage is tidy and facilities were sufficient.

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The Fountains 15 's response

Hi Crous,

Baie dankie vir jou resensie. Ons streef altyd na verbetering.

Groete,

Sune

The Fountains 15
Marie G - Jun 2021
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
5/5
Value for money
4/5
Marie G
With spouse/partner

Lekker.

Dis 'n lekker plekkie, gemaklik, gerieflik.

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Nice.

It's a nice place, comfortable, convenient.

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The Fountains 15 's response

Hi Marie,

Baie dankie vir jou terugvoering. Ons waardeer dit opreg en kyk daarna om net te verbeter.

Groete,

Sune

The Fountains 15
Amanda P - Feb 2021
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
4/5
Amanda P
With friends

Stay was good. Couches not comfortable.

Cleanliness could be improved. Couches and lounge area not sufficient for 6 persons. There was no DStv nor Wi-Fi. The TV was in a cabinet so you cannot see it unless in front of it. Rooms not rearranged correctly as you could not access the clothing cupboard nor the plug. Other than that the house was in walking distance of the beach.

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The Fountains 15 's response

Hi Amanda,

Thank you for your reply.

We have improved our cleaning. We now have WiFi as well as a Smart TV, allowing you to stream.

Kind regards,

Sune

The Fountains 15
Ilke M - Oct 2020
Overall rating
Cleanliness
2/5
Service
2/5
Location
4/5
Safety
5/5
Value for money
4/5
Ilke M
With friends

Time with family was amazing as expected, however can't truly say the same about the customer care.

Agents of the accommodation wasn't there with check in or check out. Was left with little electricity. If we didn't go check the meter we probably would've sat in the dark for quite some time. You pay R600 cleaning fee, but need to ensure you leave the place clean and empty all bins before departure. Bedroom was dusty and floors not properly swept. R600 doesn't seem to be used with a good company. I would recommend, but with a lot of caution.

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The Fountains 15 's response

Hi Ilke,

Thank you for your review.

We make use of self-check-in with a key safe, so there's no need for agents to meet guests at the house. However, we are available should you need any assistance. We have improved on our cleaning service and the house has just been repainted.

Please do visit again to give a 5-star review.

Kind regards,

Sune

The Fountains 15
Surayda B - Sep 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Surayda B
With friends

Dit was fantasties.

Die plek was skoon en netjies toe ons daar opdaag. Dit is 'n veilige plek die sekuriteit is 100%. Ek sal dit beslis vir iemand aanbeveel. Dit was bietjie koud, maar die kaggel het daarvoor opgemaak. Maryka was baie vriendelik en behulpsaam, dankie Maryka. Ek sien uit na my volgende kuier by Fountains 15.

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It was fantastic.

The place was clean and tidy when we got there. It is a safe place the security is 100%. I would definitely recommend it to someone. It was a little cold, but the fireplace made up for it. Maryka was very friendly and helpful, thank you Maryka. I look forward to my next visit to Fountains 15.

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The Fountains 15 's response

Hi Surayda,

Baie dankie vir jou mooi resensie. Kom kuier gerus weer by ons.

Groete,

Sune

The Fountains 15
Johann E - Aug 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
2/5
Safety
4/5
Value for money
4/5
Johann E

Alles goed behalwe vir opwasseep en geen seep in badkamers. Geen braaitange of vurke.

Ons was 'n gesin met volwasse getroude kinders. Daar was geen seep of opwasmiddels beskikbaar nie. Ook geen braaitange en vurke nie.

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All good except for dish soap and no soap in bathrooms. No tongs or forks.

We were a family with grown married children. There was no soap or detergent available. No grilling tongs and forks either.

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The Fountains 15 's response

Hi Johan.

Dankie vir die review. Jy moes net laat weet het dan het ek vir julle gebring.

The Fountains 15
Pietie L - Aug 2020
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
4/5
Pietie L

Baie rustig en beskut.

Rustige area om te rus. Die huis is baie beskut. Ek sal weer teruggaan. Ek het al die probleme met Sune bespreek wat ons ondervind het. Die bedrag wat aangevra word vir skoonmaak is onnodig aangesien jy as persoon die perseel moet skoon agter laat. Al wat hul moet doen is die beddegoed was, stryk en opmaak. Ek voel dit is belaglik. Verder was daar geen probleme om aan te meld nie.

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Very quiet and sheltered.

Quiet area to rest. The house is very sheltered. I will go back again. I discussed with Sune all the problems we were having. The amount requested for cleaning is unnecessary as you as a person must leave the premises clean. All they have to do is wash, iron and make up the bedding. I feel this is ridiculous. Furthermore, there were no problems logging in.

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The Fountains 15 's response

Hi Johanna,

Baie dankie vir jou resensie. Dit word opreg waardeer. Ons vra al die jare 'n skoonmaakfooi. Ongeag van hoe gaste die huis los, moet hy steeds skoongemaak word. Dit is die rede vir die skoonmaakfooi.

Groete,

Sune

The Fountains 15
Koos V - Feb 2020
Overall rating
Cleanliness
1/5
Service
1/5
Location
4/5
Safety
4/5
Value for money
1/5
Koos V

Daar is nie eers waaiers in die kamers nie.

TV het nie gewerk nie, geen kragproppe in 2 kleiner kamers vir haardroërs ens. nie. Plek was glad nie skoon nie, ek het foto's gestuur. R600 skoonmaakfooi ingesluit, maar het nie dit gekry nie. Dit gaan nie help om ander mense hierheen aan te beveel nie. Sal net oorweeg as ek van my geld terugkry, veral skoonmaakfooi.

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There are not even fans in the rooms.

TV didn't work, no power plugs in 2 smaller rooms for hair dryers etc. not. Place was not clean at all, I sent pictures. R600 cleaning fee included, but didn't get it. It's not going to help to recommend other people here. Will only consider if I get some of my money back, especially cleaning fee.

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The Fountains 15 's response

We got no complaints from guests whilst in the house and we are just a phone call away. The TV is working 100% and there is 2 plugpoints in each bedroom behind the beds where the bedside lamps are plugged in. House was cleaned and checked before arrival. Guests should have notified us if they had any problems so that we could assist, but they did not do so. Instead wait a month to write a bad review.

The Fountains 15
Sonja P - Jan 2020
Overall rating
Cleanliness
4/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
4/5
Sonja P
With friends

Lekker wegbreek.

Regtig 'n lekker plekkie, netjies. Tyd daar baie geniet. Sal net wou hê dat iemand ons kon inlig oor die vullisverwydering, sodat dit nie ophoop.

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Nice getaway.

Really nice place, neat. Time spent was very enjoyable. Just would've liked it if someone could inform us about the rubbish removal so it doesn't pile up.

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The Fountains 15 's response

Hi Sonja,

Baie dankie vir jou resensie. Ons waardeer terugvoering.

Kom kuier gerus weer.

Groete,

Sune

The Fountains 15
Nicola B - Jan 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Nicola B
Family with young children

I am disappointed in this place.

I am very disappointed, the place was very dirty, bulbs was out, outdated cutlery and crockery, dirty mat, bedding was full of sand, toilets smells, stove and toaster was so dirty we have to clean it and the bathrooms before we could use it, and spider webs all over the place, sorry will not return. Shelley Point is disappointing, for such a lot of money

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The Fountains 15 's response

Hi Nicola,

Thank you for your review.

We have made improvements in all areas. Please do visit again to see how we have changed.

Kind regards,

Sune

The Fountains 15
Rozanne M - Oct 2017
Overall rating
Cleanliness
2/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
3/5
Rozanne M
Family with young children

Eetgerei en skoonmaak het werk nodig.

Ek het 'n kleintjie dood aan eetgerei wat ge-"chip" is. As ek soveel geld betaal, verwag ek ordentlike eetgerei. Daar was omtrent 6 borde en 4 bekers wat gechip was - onaanvaarbaar! Die feit dat daar 'n R400 skoonmaakfooi gevra word, is ook onaanvaarbaar. Ons het die plek skoon agtergelaat, met geen vuil skottelgoed nie en dink om ons 'n R400 fooi te vra om skoon te maak is bietjie erg. Vir daai tipe geld verwag ek 'n silwerskoon plek en dit was nie die geval nie. Die braaiplek buite was vieslik vuil en die plek was betrek van die miere. Dis 'n baie gerieflike plekkie en lekker naby die strand geleë en ek glo as daar bietjie aandag gegee word aan bogenoemde, sal ons wel weer terugkeer.

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Cutlery and cleaning needs work.

I had a small one die from cutlery that was "chip". When I pay that much money, I expect decent cutlery. There were about 6 plates and 4 cups that were chipped - unacceptable! The fact that a R400 cleaning fee is asked is also unacceptable. We left the place clean, with no dirty dishes and think asking us a R400 fee to clean is a bit harsh. For that kind of money I expect a spotless place and it was not the case. The barbecue area outside was filthy and the place was infested with ants. It's a very comfortable place and nicely located near the beach and I believe if some attention is paid to the above, we will definitely return.

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The Fountains 15 's response

Hi Rozanne,

Dit is nou al 7 jaar later. Ons het baie veranderinge aangebring.

Kom kuier gerus weer.

Groete,

Sune

The Fountains 15
Willemien O - Sep 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Willemien O
Family with teenagers

Fantasties.

The Fountains 15 was 'n een ongelooflike plek om oor te bly. Baie rustig en veilig. Sal dit beslis aanbeveel vir enige iemand.

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Fantastic.

The Fountains 15 was one amazing place to stay. Very quiet and safe. Would definitely recommend to anyone.

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The Fountains 15 's response

Hi Willemien,

Baie dankie vir jou resensie. Kom kuier gerus weer.

Groete,

Sune

The Fountains 15
Winifred T - Jul 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Winifred T
With friends

Dit was baie aangenaam en die agent, Sune Kruger, was baie behulpsaam, baie dankie.

Ek en 'n paar vriende het gegaan vir my verjaardag. Ons het dit baie geniet, die ligging is perfek, die huis was skoon, net met ons aankoms was daar 'n klein probleempie maar Sune het dit dadelik reggestel, dankie Sune. Ek sal definitief die plek aanbeveel. Dis baie veilig en rustig.

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It was very pleasant and the agent, Sune Kruger, was very helpful, thank you very much.

Me and some friends went for my birthday. We really enjoyed it, the location is perfect, the house was clean, just upon our arrival there was a small problem but Sune fixed it right away, thank you Sune. I would definitely recommend the place. It's very safe and quiet.

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The Fountains 15 's response

Hi Winifred

Baie dankie vir die terugvoering. Dit was 'n plesier om julle daar te kon hê. Die huis was baie netjies gelos, baie dankie. Ons hoop om julle in die toekoms gou weer te sien.

Groete

Sune

The Fountains 15
Rudi L - Dec 2016
Overall rating
Cleanliness
1/5
Service
1/5
Location
4/5
Safety
3/5
Value for money
1/5
Rudi L
Family with teenagers

Uiters teleurgesteld.

By aankoms was die plek ongelooflik vuil. Yskas/vrieskas het afgeloop en die water in die vrieskas het na vrot vleis geruik. Yskas self is in baie lank nie skoongemaak nie en vol ou kos ens. Bo-op die yskas is duidelik in jare nie skoongemaak nie, dieselfde met die oond. Ons het die eienaar gekontak waarna sy iemand uitgestuur het om skoon te maak. By ons terugkeer was dit wel beter, maar ons kon steeds nie die vrieskas gebruik nie (ons het ys ingesit wat binne 'n kort tydjie na vrot vleis geruik het). Toe ons begin uitpak het ons gevind daar is krane wat lek, bedlampies het nie eens gloeilampe in nie, die rusbank in die sitkamer is met 'n kombers toegegooi om die toestand daarvan te verberg (kon nie op hom sit nie), wou braai maar die roosters was in 'n walglike toestand, elke keer as ons glase of borde wou gebruik moes ons eers dit skoonmaak, ens. Al hierdie is deur my vrou aan die eienaar gesê telefonies, maar daar is niks aan gedoen nie. Die eienaar het wel 'n R400 skoonmaakfooi aan ons terugbetaal. Eerlikwaar om vanaf Polokwane 1700 km te reis vir dit, was vir seker nie die moeite werd nie. Ek sal geeneen kan aanbeveel om daar tuis te gaan alvorens daar nie ernstig na die plek omgesien word nie. Die plek het ons laat vuil voel en omrede die rusbank in so 'n toestand is, het ons maar op die bed gesit om te ontspan.

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Exceptionally disappointed.

On arrival the place was incredibly dirty. The fridge/freezer had melted and the water in the freezer smelt of rotting meat. Fridge itself hadn't been cleaned in a long time, and was full of old food etc. The top of the fridge also hadn't been cleaned in years, same story with the oven. We contacted the owner after which someone was sent to come and clean. On our return it was better, but we still couldn't use the freezer (we put ice in it, which smelt like rotting meat after a very short while). As we started unpacking, we noticed the taps leaked, the bed lamps didn't even have bulbs in them, the couch in the lounge was covered up with a blanket to hide its true condition (we couldn't even sit on it). We wanted to braai but the grid was in a horrid state, every time we wanted to use glasses or plates we had to first clean it etc. All this was told to the owner by my wife via a phone conversation, but nothing was done about it. The owner did return our R400 cleaning fee though. Honestly, to travel 1700 km from Polokwane for that, wasn't worth it. I won't recommend it to anyone for a stay if they don't seriously look at the problems of the place. The place made us feel dirty and because the couch was in such a state, we had to sit on the bed to just relax.

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The Fountains 15 's response

Die gaste het net na hul aankoms my gekontak om te laat weet dat die yskas nie na wense is nie. Ek het onmiddellik 'n dame soontoe gestuur om te gaan kyk en dit reg te stel. Gaste het vir my gesê dat daar vrot vleis in die vrieskas was. Dit was nie so nie, want ek het persoonlik daardie yskas die Maandag afgeskakel om te ontvries aangesien hy baie vas gevries was. Hy kon wel bietjie benoud geruik het omdat hy toegestaan het vir 'n tydjie.
Die bedlampies het almal gloeilampe in gehad. Daar was wel 1 was geblaas het en hulle het hom omgeruil met 1 wat in 'n ander kamer was.
Hulle het my Saterdag weer gekontak om te sê dat hul nie gelukkig is met die skoonmaak van die huis nie. Ek het onmiddellik vir hul 'n dame gestuur wat vir die dag daar gaan skoonmaak het. Met ons aankoms was die gaste nie daar nie. Daar was geweldig baie skottelgoed vuil in die kombuis wat ons moes was en wegpak. My dame het die hele huis weer vir hulle skoongemaak. Ek het persoonlik gaan "opcheck" nadat sy daar was en die huis was skitterend skoon.
Die rusbank word met 'n kombers toegegooi, maar nie omdat hy stukkend is nie, maar wel omdat hy al so bietjie oud is nie nie so mooi lyk nie.
Ek het vir die gaste hulle R 400.00 skoonmaak fooi terugbetaal om te vergoed vir hul ongerief.
Ek het van my kant af alles in my vermoë gedoen om die situasie reg te stel. Hulle het 'n gratis skoonmaak die Saterdag gekry wat ek voel nie nodig was nie, want die huis was nie vuil nie, die yskas en vrieskas het net 'n benoude reuk gehad.
Ons het nog nie klagtes gekry dat die plek vuil was nie. Al ons ander gaste was nog gelukkig met die skoonheid van die huis.

The Fountains 15
Jacques B - Nov 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
3/5
Jacques B
Large group

Kort.

Dit was baie lekker om by The Fountains 15 te kon tuis gaan. Daar sal immers baie dringend iets gedoen moet word omtrent die televisie en DStv wat tans nie werk nie. In terme van eetgerei was daar slegs 2 vurke, 2 lepels en 2 teelepels - dít nadat daar 6 mense mag bly.

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Short.

It was very nice to stay at The Fountains 15. Something urgently has to be done about the TV and the DStv that is currently not working. With regards to cutlery there were only 2 forks, 2 spoons and 2 teaspoons - this after stating that 6 people can stay there.

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The Fountains 15 's response

Hi Jacques,

Baie dankie vir jou resensie.

Tyd vir 'n vakansie dalk?

Ons het 'n nuwe TV asook WiFi. Het baie opgegradeer intussen.

Kom kuier gerus weer.

Groete,

Sune

The Fountains 15
Meryl L - Sep 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Meryl L
With friends

Our stay was awesome and Sune was very friendly and helpful.

See star rating

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The Fountains 15 's response

Hi Meryl,

Thank you for your review.

Please do come and visit again.

Kind regards,

Sune

The Fountains 15
From
R1 530
per night (sleeps 6)
From
From R1 530
per night (sleeps 6)
From
R1 530
per night (sleeps 6)
Make a Booking
  • Free cancellation up to 1 week before your stay!
  • Capacity: 6 people
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 15 Fountains Crescent, Shelley Point, 7282, Western Cape
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA3088fa181efec651cd8e51a18dc892c0e9d57bf3c9e03a2a1323917abcc9a0f4935bc405919d90821b1506ecfb68b0af563e?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 530 per night (sleeps 6) 24 5 1 4 15 Fountains Crescent Shelley Point 7282 Western Cape 021 201 8900 14:00-19:00 10:00 -32.706404817659 17.972341865334
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