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 at The Grace Terraces Guest House | TravelGround
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The Grace Terraces Guest House

Guest House

Review Summary

3.2 out of 5from 2 reviews for The Grace Terraces Guest House
Cleanliness
3.0/5
Service
3.0/5
Location
4.0/5
Safety
3.0/5
Value for money
3.0/5
Ramaano R - Oct 2018
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ramaano R
Individual traveler

The place is so good and quiet.

People are so lovely and friendly.

Stephanie V - Sep 2018
Overall score
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
1/5
Value for money
1/5
Stephanie V
With spouse/partner

Was 'n nagmerrie ervaring.

Toe ek daar aankom was daar iemand in my kamer wat daar gelê en slaap het. Was blykbaar dronk toe gaan hy by verkeerde kamer in. Maar hoekom is leë kamers nie gesluit nie. Volgens jul is daar 'n bar fridge in kamers. Daar aangekom, geen bar fridge in kamers nie. Die ander kliënte het tot laat gekuier by gastehuis, vreeslik hard gepraat en toe een uur in die oggend boek daar nog gaste in. Baie raserig en neem nie die ander kliënte in ag wat alreeds slaap nie. Praat kliphard met mekaar en dan sukkel hul nog om die voertuig te parkeer met 'n groot gebrul. Daar was koffie, tee en suiker met geen melk of cremora nie, ook geen beskuit soos hul aangedui het nie. Baie teleurgesteld en was vir my 'n nagmerrie ervaring.

The Grace Terraces Guest House's response

Hello Stephanie,

First and foremost, I wish to convey my heartfelt apologies for your sad experience once again.

I investigated the matter further.
Regarding the room mix up, the guest staying immediately next door to the room you checked into, mistook yours for theirs, and got in somehow as indeed it was unlocked, and upon discovering this the assistant informs me he offered you another room, which you declined and requested him to organize for the change in linen instead, which was done.

Since you were traveling with a pet, the room was so chosen as to accommodate all accordingly and to create more space the fridge was removed and placed in the kitchen which my assistant also informed me he explained and showed to you.

Our rooms are indeed supposed to have Cremora sticks as well, which we are supplied on a monthly basis. Without you having to ask, it must be there. This I take was an omission on our part that I have since ensured it never happens again.

Regarding the guests that were making noise at 1:00 am, they had checked in during normal hours and were returning from a wedding, and yes they were not sober. Upon check-in we inform and implore our guests to please respect the peace and quiet of our other guests, however, in this sad instance guests returned late and were seemingly under the influence and were thus speaking loudly. Everytime our security confronts them and almost always they become defensive and end up threatening us as well, we end up even calling the police ourselves. We strive to accommodate only guests that are civil and considerate, and once a bad record is created by a guest we don’t welcome them any longer. Which is what we have done with the guests in question.

We offer our sincere apologies, and would happy to make it up to you. Since your stay with us, we have implemented stricter measures, reassigned staff to ensure this never happens again.

The Grace Terraces Guest House
From R550
per night (sleeps 2)
From R550
per night (sleeps 2)
From R550
per night (sleeps 2)
Make a Booking
  • Capacity: 24 people
  • Check-in: 14:00 to 19:00
    Check-out: 11:00
  • Address: 75 Kremetart Street, Flora Park, Polokwane, 0699, Limpopo
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAcePjHeh07UQKgoAzg59XEplwhaXbQQ718nodgIUOR59q1Ez1hT?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R550  per night (sleeps 2) 2 5 1 4 75 Kremetart Street Flora Park 0699 Limpopo 0860 022 102 14:00-19:00 11:00 -23.916244984946 29.4924223423
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