The Grand Yellow Port Alfred

The Grand Yellow Port Alfred's response

Good day, Noxolo

While we always welcome polite constructive feedback, we do feel that this feedback is unfair, especially since our published policy indicates that no loud music or parties are allowed to ensure that all our guests get a restful holiday. You were well aware of this policy when you booked the accommodation.
It was our pleasure to host you and we hope to do so again in the near future when you want to come down for a relaxing holiday spend right on the beachfront of one of our countries most pristine beaches.
Kindest regards, Monica and the whole Bright Ivory Team.

The Grand Yellow Port Alfred's response

Good day Kenneth,
Thank you very much for your sterling review and valuable suggestions. It was our honor hosting you and your family and we hope to welcome you, and yours back in the near future.

The Grand Yellow Port Alfred's response

Good day Gerard,

Thank you very much for your great review. It was our pleasure hosting you and we hope to welcome you back in the near future.

May the sun always shine for you.

Monica

The Grand Yellow Port Alfred's response

Good day,
While we always value feedback and our guests happiness is our top priority we feel that this review is just a little harsh.
I am sorry that you felt I was rude after confirming that you would be arriving at 13:00 and I arranged for the housekeeper to be in at 06:00 to have everything ready for you. And then only arriving after 19:00 when no prior arrangements were made. I clearly indicated to you the day prior to you stay with us that should you wish to book in later to please let me know and I could arrange an agent. This, however, was not done.
To then leave the unit in the state that you did, was also not very respectful to the property of others. Bedside table lamps were broken, glasses was broken, the list goes on. Please keep little things in mind should you ever wish to book accommodation with another establishment, as the state of this unit when I walked in there 10 minutes after your departure was quite shocking.
Kindest regards,
Monica

The Grand Yellow Port Alfred's response

Baie dankie vir jul resensie. Lourens.
Ons sien uit daarna om jul weer in die nabye toekoms by The Grand Yellow te verwelkom.
Seën vir julle.
Monica en die hele Grand Yellow span

The Grand Yellow Port Alfred's response

Goeie dag Lydi,
Baie dankie vir jul mooi resensie. Ek is bly dat jul so lekker uitgerus het hier in ons mooi dorpie. Ek sien uit daarna om jul weer in die nabye toekoms by The Grand Yellow te verwelkom.
Groete,
Monica - Eienaar The Grand Yellow

The Grand Yellow Port Alfred's response

Good day Colleen,

Thank you for your review, we value your feedback. We have in fact ordered daybeds for the lounge which will hopefully be arriving this soon. With the busy festive season we could not receive these before the start of the season, so we are ever improving our facility. The complex itself is very safe and we have never felt the need for extra security with it having a glass security door at the bottom as well, but we would make a padlock available for future guests should they require one.

Thank you again for your response.