Review Summary
Ampie F - Mar 2023
Overall score
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Mixed emotions.
We had a great stay with a wonderful view of the sea. Unfortunately, there were things that were not up to standard, and this greatly detracts from a holiday. 1. Coffee cups in room were covered in saucers and clearly not cleaned properly with coffee water from someone else's use still in saucers. 2. Sliding door to balcony's tracks are very dirty and have probably not been cleaned for a long time. 3. Base of bed has no covering left and looks very "unwelcoming" on arrival. 4. Towels were not replaced on the second day and those that were removed were not put back. 5. In the bathroom, the fixture for toilet paper and hand towel falls off the walls. 6. Bedding is clearly also in need of upgrading. 7. Curtains hang on the floor and look untidy and no longer clean. Was actually very disappointing to get the room in such a condition. Otherwise we can't complain - staff are friendly and helpful and view fantastic. It made up for what was not up to standard in room 305.
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Lizette O - Mar 2023
Overall score
Het nie aan verwagting voldoen nie.
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Did not live up to expectations.
There were no towels and the porch was dirty.
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Johan S - Feb 2023
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Puik ligging, maar kort baie aandag.
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Great location but needs a lot of attention.
Twice requested an ironing board and iron. Reception confirmed twice will be at room within 5 min. Never showed up. Staff sit down to breakfast before guests have finished being served. General housekeeping not up to advertised standard.
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Louise J - Feb 2023
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Fantastic.
Friendliest staff. Nothing was too much trouble for them.
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Lardus B - Feb 2023
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Heerlike ontbyt maar netheid / onderhoud glad nie op standaard nie.
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Delicious breakfast but cleanliness / maintenance not up to standard at all.
Beautiful view but unfortunately rooms were only cleaned upstairs. Previous guests' smoking rubbish was still lying on the ground and carpets were full of hair. Bad to hear from your foreign guest if you were hoping for the standards at least like a 4-star hotel.
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Andy S - Feb 2023
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Very dirty and run-down, no maintenance.
Jacqui S - Feb 2023
Overall score
Very disappointed.
Peter D - Jan 2023
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Disappointed.
Elsabe R - Jan 2023
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Dit was heerlik.
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It was delicious.
Breakfast was included and it was very nice. We had 1 dinner there, and the food was very tasty and well priced. Our view and balcony on the 3rd floor was the best of all. You can just sit and look at the most beautiful sea view. Zipliners slide past your room. People frolic in the water between the rocks. We also went swimming there, water is delicious. Location was really perfect. Would definitely recommend it. Nothing fancy, but everything was clean and tidy.
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Werner R - Dec 2022
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Goeie vriendelike diens.
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Good friendly service.
And nice breakfast. Nice clean.
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Marchele O - Dec 2022
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Dit was rustig en heerlik.
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It was peaceful and lovely.
View over the sea was wonderful.
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Michele D - Jan 2023
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Ligging is fantasties, baie ekker gebly. Netjiese kamers.
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Location is fantastic, very nice stay. Neat rooms.
Breakfast was not tasty.
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Pieter R - Jan 2023
Overall score
Could be great but is far from it.
Read morePetrus V - Jan 2023
Overall score
Goeie diens en uitstekende uitsig.
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Good service and excellent view.
Covid has had a negative impact on the tourists. To comment on the appearance of the hotel would be unfair. The rooms were clean, service excellent and the view incredible.
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Bernhard Richter R - Jan 2023
Overall score
Great location for kids and staff very friendly. Hotel needs maintenance and there is no designated secure parking.
Lyndall V - Jan 2023
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Goed.
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Well.
Beautiful sea view, nice breakfast and well located for parents with children.
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Gerrit V - Dec 2022
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Bad experience.
De Wet V - Dec 2022
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Wonderlike kuier.
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Wonderful visit.
Very happy with the hotel and the friendly and helpful staff.
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Jo-marie V - Dec 2022
Overall score
Fantasties.
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Fantastic.
The best break we have ever had as a school group. Location is fantastic, food is excellent and the view is beautiful. We had such a good time.
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Steve L - Dec 2022
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Uitstekende ligging. Baie vriendelike personeel.
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Excellent location. Very friendly staff.
Hotel a bit neglected. Needs renovation. Water pooling on balcony, broken patio chairs. Have a good time though. Excellent breakfast.
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Toinette M - Nov 2022
Overall score
Ons het dit glad nie geniet nie.
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We did not enjoy it at all.
The beds were terribly hard, we had to ask reception 3 times to bring us duvets, so I could just make my bed a little softer, as I was participating in the Ironman and needed my sleep. The hotel smelled bad, there was also no food available for vegetarians as the cook who makes it was not on duty for the weekend. Parking was a big problem on Saturday and Sunday, but that was understandable because the hotel was booked for the Ironman event. What we did not appreciate was the attitude with which the receptionist informed us that she did not know that parking had been arranged for the hotel guests. The hotel doesn't have a liquor license, so we couldn't even have a beer after the race. The bathroom cabinet's drawer was rotten and the rooms' floors were soapy. The towels in the bathroom were thin and chipped. This hotel is definitely not a 4-star hotel and attention is going to have to be paid to the appearance.
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Riana S - Nov 2022
Overall score
Die verblyf is absoluut asemrowend.
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The accommodation is absolutely breathtaking.
It is exactly like the pictures. The people who work there are very friendly and treat all foreign/local customers the same. The only negative comment I can give is that it doesn't indicate that you have to park your vehicle outside. There is no parking for your vehicle. You have to stop in the street and then from 10 o'clock in the evening there is a car guard.
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Pauline L - Oct 2022
Overall score
Teleurstellend.
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Disappointing.
We went on holiday with my 70 year old mother. The lift was out of order, apparently for a long time and not because of not load shedding. We had to climb stairs all the time with my mother (lived on the top floor) and struggle with the bags up and down ourselves. Maybe if there are old people who struggle with climbing stairs before the booking confirmation mention that there are no lift facilities. The rooms need urgent maintenance. No DStv, only SABC. Definitely not worth 4 stars. Despite everything, the location and view make up for all the shortcomings.
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Sintichia A - Aug 2022
Overall score
Not a good experience at all. Definitely not a 4 star destination.
Anton V - Aug 2022
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Kan nie vir beter vra of hoop nie.
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Couldn't ask or hope for better.
Everything was awesome. Clean cups and plates with breakfast can only be replenished more. Was a problem both days.
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Denzil H - Aug 2022
Overall score
A prime loacation for a hotel with beautiful views.
The Point Hotel 's response
Good day
Thank you for your positive words. Hope to see you again in the future,
Kind regards
Carin S - Aug 2022
Overall score
Sien sterre.
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See stars.
Not a 4 star hotel.
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Jan B - Jul 2022
Overall score
Fantastiese uitsigte. Ontvangs is vriendelike en effektief maar die hotel is oud.
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Fantastic views. Reception is friendly and efficient but the hotel is old.
Nothing bad can be said about the location. It is in one word "indescribable"! The guy at reception was very friendly and efficient but my experience with the staff was a little tarnished when I arrived for breakfast at 07:00 in the morning and it was still being fixed. When I said that reception had confirmed the night before breakfast started at 07:00 the very grumpy answer was "he was wrong" and that was it. The room was completely clean, comfortable, and I slept well. My only major negative is that this hotel was probably built in the 70's and it is really old and a location like this deserves something more appealing. But as the Englishman says "if it ain't broke don't fix it." Will stay here again when I'm on a business trip, no doubt. Would I recommend it to someone who wants to come and stay for a family holiday. Unfortunately not.
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Pieter S - Jun 2022
Overall score
Goeie kamer en alles skoon.
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Good room and everything clean.
Some of the electrical items did not work. Aircon kicked out power and the lift was broken.
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Netanje B - Apr 2022
Overall score
Friendly staff, but definitely under staff.
Nathan V - Apr 2022
Overall score
Absolute fantastiese middelweek wegbreek.
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Absolutely fantastic midweek break.
Will definitely visit the point again.
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Hottie O - Feb 2022
Overall score
Beslis nie 4 ster hotel nie.
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Definitely not 4 star hotel.
Wellness department could not do any nails, uv light broken. No partner massage possible as advertised. Bath water is brown. Coffee machine from the restaurant was broken. Wifi was very bad quality, mostly unusable.
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Wj B - Feb 2022
Overall score
Nice.
Jaco M - Feb 2022
Overall score
Nie 4 ster-gehalte nie.
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Not 4 star quality.
TV has very limited channels. Elevator is out of order.
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Francois N - Jan 2022
Overall score
Teleurstellend.
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Disappointing.
The hotel stinks and there are black mold spots on the curtains. The balcony and windows are dirty. The water that comes out of the tap is yellow. The bedding looks like it is already 10 years old. I honestly don't know how they got 4 stars.
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Judith T - Jan 2022
Overall score
Ligging is fantasties. Maar The Point se beddegoed en kussings is in baie slegte toestand.
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Location is fantastic. But The Point's bedding and pillows are in very poor condition.
Their breakfast is fantastic. But general repairs to hotel are a problem. Will definitely find other accommodation with good location for the same money that is more focused on quality than Point Hotel. Elevator did not work. Air conditioning did not work and bedding and pillows were in very poor condition.
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Santie P - Jan 2022
Overall score
Sal weer daar gaan bly.
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Will stay there again.
Everything was great, staff very friendly and were first to say hello every time, it was very impressive. Breakfast, don't know how to describe it, it was delicious, great variety, plates of food were neatly packed, staff came to ask how you prefer your bacon etc. they went out of their way to make it nice for us. They may and may prepare breakfasts.
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Riaan N - Dec 2021
Overall score
Daar is verskeie verkeerde goed wat ons ervaar het met ons verblyf.
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There are several wrong things that we experienced with our stay.
1. The room key was the spare key. The previous guests lost it. 2. The elevator did not work. We should have used stairs the whole time. 3. The WiFi was not there as quoted. 4. A broken glass bottle was found in my children's room. After the place had to be clean. 5. The toilet smelled unpleasant, as if the cleaning agents had not been used. I had to go purchase and apply it. 6. Two of the three outer seats (supposed to be 4) only had two bolts in them. So unusable. 7. The sliding door was off the rail. 8. It wanted to appear as if the minimum staff-on-duty concept was acted upon. The porter is the bar man and waiter.
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Cobus D - Dec 2021
Overall score
Bly ons het net een nag daar oorgebly.
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Glad we only stayed one night there.
Customer service and place itself not up to standard.
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Anton V - Dec 2021
Overall score
Nie aangenaam nie.
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Not pleasant.
Honeymoon suite overlooks Spur and the room was not tidy. There is no privacy either, the curtains wouldn't close. Luckily we were able to change rooms.
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Lizelle D - Aug 2021
Overall score
Voel net nie gelukkig met geen privaat parkering by die hotel.
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Just don't feel lucky with no private parking at the hotel.
Corridors of hotel were not very clean. Breakfast was nice the next morning. Room and bathroom were nice and clean. Bedding was also neat and clean. Balcony was always wet and couldn't sit there.
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Ulanda W - Aug 2021
Overall score
Die plek se uitsig is onverbeterlik.
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The place's view is unbeatable.
Although I read some unfavorable review, everything was perfect during our visit. Jeffrey at reception went out of his way to fix everything.
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The Point Hotel 's response
Goeie Middag
Baie dankie vir die wonderlike terugvoering oor die Point Hotel.
Hoop om u weer binnekort te sien by ons.
Groete,
The Point Hotel span.
Theo G - Jul 2021
Overall score
Hotel kort baie onderhoud, ons is ook nie ingelig van ontbyt nie.
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Hotel needs a lot of maintenance, we were also not informed about breakfast.
Breakfast is probably our own fault, we should have asked if it was included and how it worked. We called reception in the morning, but got no answer. The toilet seat was broken, the bathroom blinds were broken and probably understandable with the restrictions. Room was also tidy, we had to get the on-duty manager to come and set up the TV, because there was no signal. Very little or no maintenance is done there, if you look out from the balcony you only see broken walls and complete decay.
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Corrie B - Nov 2020
Overall score
Geensins aangenaam nie.
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Not pleasant at all.
We were not informed ahead of time that the lift was not working. My husband is paralyzed in his left arm and his left leg is weak, so the stairs were not an option. They then accommodated us on the ground floor, is the most backward room I have ever stayed in in my entire life, with paint peeling off the walls, window trims off and lying next to the TV, the lining of the curtains in place- place has cracks in it, so much so that it looks like streaks and specks when the light shines through from the outside. No hot water to shower, and the most unpleasant sewage smell that welcomes you when you enter. Never ever again!
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Herman K - Sep 2020
Overall score
Beste see-uitsig en baie netjiese kamer.
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Best sea view and very neat room.
Dining hall is very disappointing with poor layout and feels like a hostel dining hall. With such a beautiful view, they can do much better.
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Dewald P - Sep 2020
Overall score
Honeymoon suite is 'n doodgewone kamer.
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Honeymoon suite is an ordinary room.
Room is dilapidated and price is ridiculous for what you get.
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Mlungensi M - Mar 2020
Overall score
It was good.
Hanlie D - Feb 2020
Overall score
Pragtige uitsig, was probleem om beddegoed betyds oor te trek.
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Beautiful view, it was a problem for them to have the beds made in time.
There seems to be a problem with enough bedding. They only made the bed after four in the afternoon. The views and location are fantastic. Walking distance from restaurants. Nice holiday atmosphere.
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Lardus B - Feb 2020
Overall score
Pragtige uitsig.
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Beautiful views.
Excellent location and breakfast is delicious. Mattress was good quality. Hotel needs some general maintenance.
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Benita S - Feb 2020
Overall score
Swak diens.
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Poor service.
There were problems with our booking. Even though we already booked and paid, they couldn't find our booking.
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Lizeth K - Jan 2020
Overall score
Die kostes vir hotel was definitief nie die waarde werd.
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The costs for hotel were definitely not worth the value.
The hotel is a 3 star and not 4 star.
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Johan M - Dec 2018
Overall score
Ligging uitstekend. Baie mooi uitsig oor see.
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Location excellent. Very nice view of the sea.
Room beautifully redone. Door lock not working and could not be repaired during stay. DStv not working for the 4 days. Towels very old but clean. Staff helpful at reception and during mealtimes, but need more training. Food regularly too little due to big tour group with breakfast. With Christmas dinner certain dishes ran out within 2 hours. Food variation limited with breakfast. Parking not safe. Location excellent and views very nice.
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The Point Hotel 's response
Thank you for review.
Paul G - Sep 2018
Overall score
Fantastiese ligging en uitsig - dis al.
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Fantastic location and view - that's all.
Currently doing renovations that should have happened a long time ago. Place looks messy, elevator dirty, its floor full of cement. No one seems to be in charge at the hotel. The breakfast was probably the worst I have experienced in any hotel. Very little variety, only rye bread, not a single piece of cheese, cold meat or tomato served. At the prices they charge it was really unacceptable. If you cannot provide the full package, you should not charge full price for it.
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Maryna K - Jan 2017
Overall score
Wonderlike uitsig, maar dit is waar dit eindig.
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Lovely view. That's all.
This was our third visit to The Point Hotel. The view is lovely, but the rooms are not value for money. The finishings are pathetic even though the rooms were renovated. The milk provided in the room for coffee was off. The mechanism of the safety chain for the door was faulty - it fell of when the door was opened. Staff were friendly, though. The only thing you get here is the view. Take it or leave it.
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The Point Hotel 's response
Good day,
Thank you for the email received. We appreciate all feedback, whether it be positive or negative, as we only wish to improve our services.
Please could you be so kind as to advise me the room number you stayed in? Or alternatively your surname, so I can investigate the matter for you further and give you feedback regarding your complaint.
Kind regards,
Teneil Claassen
Otto J - Oct 2014
Overall score
Ons het die kuiertjie baie geniet!
Murvin P - Jan 2014
Overall score
Pleasant stay - will come again soon
Gerhard V - Dec 2013
Overall score
Dit was regtig iets besonders! Baie netjies, veilig en die kamer is elke dag skoongemaak.
- Capacity: 84 people
-
Check-in: 14:00 to 23:00
Check-out: 10:00 - Address: Point Road, The Point, Mossel Bay, 6500, Western Cape
- All ages welcome