Newcastle Accommodation at The Ridge Accommodation | TravelGround
+9

The Ridge Accommodation

6 reviews
Self Catering

Review Summary

1.8 out of 5from 6 reviews for The Ridge Accommodation
Cleanliness
1.7/5
Service
1.5/5
Location
2.2/5
Safety
1.5/5
Value for money
2.0/5
Jaco D - Oct 2018
Overall score
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
1/5
Value for money
2/5
Jaco D
Family with young children

There's a picture with a pool, but there is no pool.

The unit doesn't have plugs for the bathroom of kitchen sink. The cutlery for 2 and a half people and the curtains need serious attention. The descriptions and pictures on the site do not reflect reality.

This review has been translated,click hereto view the original version.

Daar is 'n foto met 'n swembad. Daar is geen swembad nie.

Eenheid het nie wasbakproppe vir die badkamer of kombuis gehad nie. Eetgerei vir twee en 'n half mense en gordyne kort dringend aandag. Beskrywings en foto's op webblad is nie die werklikheid nie.

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The Ridge Accommodation's response

I am terribly sorry for the inconvenience, will look into the complaints and sort it out.

The Ridge Accommodation
Maureen C - Jul 2018
Overall score
Cleanliness
2/5
Service
3/5
Location
1/5
Safety
1/5
Value for money
2/5
Maureen C
Family with teenagers

Onveilig en plek kort aandag.

Plek het potensiaal. Wonder nogsteeds waar die pragtige swembad op die foto is. Sal eerder ander plek kies volgende keer. Krag het opgeraak sowel as verwarmer se gas en geiser het vroegaand afgeskakel en dit met minus-temperature buite!

The Ridge Accommodation's response

Good day,
Thank you for your feedback.
I am not sure what swimming pool you are referring to, we do however have a picture of a dam.
The electricity did not run out, we unfortunately experienced Load Shedding from ESKOM that entire weekend, this is something out of our control and we weren't made aware of it from ESKOM either, i do apologise.
We do keep refill gas bottles, the customer should have advised us that the gas in the heater had run out and we would have gladly exchanged the bottle for him.

The Ridge Accommodation
Annatjie H - Dec 2017
Overall score
Cleanliness
2/5
Service
1/5
Location
3/5
Safety
2/5
Value for money
2/5
Annatjie H
On business

Sal volgende keer van 'n ander plek gebruik maak.

Die DStv het nie gewerk nie. Na 'n harde dag se werk wou die manne net bietjie ontspan en TV kyk. Eienaar het gesê hy sal bel maar niks het gebeur nie. Sal volgende keer eerder by een van die ander plekke bespreek.

Morne V - Oct 2017
Overall score
Cleanliness
3/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
3/5
Morne V
Family with teenagers

Baie lekker en ruim en skoon.

Kommunikasie was uiters swak en nie deursigtig nie i.v.m. finale verblyf reëlings. The Chalet het 'n ernstige dak lek gehad wat die eienaar gou uitgesorteer het en ek moet hulle krediet gee vir die vinnige reaksie daar.

Bianca W - May 2017
Overall score
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
1/5
Value for money
2/5
Bianca W
With spouse/partner

False information about facilities available.

I was really excited about the bass fishing advertised just to be told the accommodation excludes the dam and the facilities. No one there when we arrived, they just left the key under the door.

This review has been translated,click hereto view the original version.

Valse inligting oor beskikbare geriewe.

Ek was baie opgewonde oor die baarsvisvang wat hul adverteer net om uit te vind die dam en die geriewe is nie ingesluit by jou akkommodasie nie. Daar was niemand om ons te ontvang by die geriewe nie, die sleutel was slegs in die deur gelos.

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Janet C - Apr 2017
Overall score
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Janet C

Absolute dirty pig sty. I would recommend this to anyone.

Dirty, neglected, unsafe and bad service.

This review has been translated,click hereto view the original version.

Absolute vuil varkhok. Ek sou niemand aanbeveel om hier te bly nie.

Vuil, verwaarloos, onveilig, swak diens.

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From R700
per night (for 2 people)
From R700
per night (for 2 people)
From R700
per night (for 2 people)
Make a Booking
  • Capacity: 28 people
  • Check-in: 10:00 to 22:00
    Check-out: 09:00
  • Address: N11 Farm, Newcastle, 2940, KwaZulu-Natal
  • All ages welcome
https://d288tngog90ix0.cloudfront.net/AAEAAQAAAAAAAAAAAAAAJGFlNjI4NDQ1LTc0NjItNGVhZC05ZDQwLTdkZTlkOTBlODEyOQ?w=1440&h=960&fit=crop&auto=format From R700  per night (for 2 people) 6 5 1 2 N11 Farm Newcastle 2940 KwaZulu-Natal 0860 022 102 10:00-22:00 09:00 -27.803564787336 29.955150027007
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0860 022 102 | bookings@travelground.com