The Vic Hotel
Jennifer J - Aug 2018
The Vic Hotel's response
Good Day Ms Janin,
Thank you for taking the time to offer your feedback.
It is a pleasure to inform you that, since your stay in 4 months ago, we made a series of restorations to the building. We were not able to adjust the room size but can be delighted to inform you that there are other rooms bigger than those available. You happened to choose the smaller of the room options.
The manager noted down all of the concerns you gave on your exit and addressed them in the following ways.
We have moved the TV to a more suitable eye level position with a swivel bracket
We have removed the bedside tables and added new bedside shelves in their place.
The light was on a motion detection setting. This was changed to a day night setting and the direction was changed to face the pool. We cant turn it off because it is for health and safety of the pool area.
We have also liaised with a professional cleaning service who now cleans the carpets and upholstery on a monthly basis.
We are very thankful for your input and would hope to have the opportunity to show you the changes implemented.