The Vineyard Group
Review Summary
Gerrie S - Apr 2024
Overall rating
Terdee geniet en sal weer so maak.
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Thoroughly enjoyed and will do so again.
Gift reception. Flowers in the room. Beautiful garden. Lovely braai and swimming area.
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Hilda E - Apr 2023
Overall rating
2de besoek en sal beslis weer daar bly!
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2nd visit and will definitely stay there again!
Friendly, excellent service. No complaints, safe parking and it's now for you "LekkeSlaap"! Thank you so much Vineyard Group!
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The Vineyard Group 's response
Hallo Sampie,
Baie bly julle geniet altyd die verblyf. Julle is enige tyd welkom by ons.
Kate N - Apr 2023
Overall rating
Was goed. Baie spasie. Eienaar baie behulpsaam.
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Was good. Lots of space. Owner very helpful.
No TV that works all week. Watched TV for the first time 7 days later. Their WiFi didn't work, it was fixed a week later. We were out every day, so it didn't bother, but in the evening it did. No cleaning services all week. I had to do it. We took our own WiFi and laptop with us and watched TV on it. So not a big deal.
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The Vineyard Group 's response
Glad to hear you enjoyed the large unit to which you were upgraded at no extra cost, as we realized the 2-bed single unit originally booked, although much cheaper, would not have been suitable. Apologies again for the Wi-Fi issue due to the recent upgrade to fibre. The repair was complicated hence delayed - also exacerbated by the inaccessibility to the unit during the day, No cleaning service is offered on the site for security reasons. However, we arrange same on request, as was the case with your laundry for which there is a charge, however, waived in this instance. We hope you enjoy your further travel experiences.
Hilda E - Feb 2023
Overall rating
Excellent - we enjoyed the stay and felt safe.
Matthews S - Dec 2022
Overall rating
Dit was wonderlik om daar te bly.
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It was great to stay there.
Als was well organized, the place was neat and clean and I would stay there again anytime.
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Jeanelle B - Oct 2022
Overall rating
Dit was fantasties, maar daar is plek vir verbetering.
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It was fantastic, but there is room for improvement.
The place was very tidy, but some of the blinds were broken and we had trouble opening and closing them. The toilet door handle was also stuck and toaster was out of order. But otherwise everything was 100% and we enjoyed it.
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Magda M - Mar 2022
Overall rating
Sentraal en veilig.
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Central and safe.
Would stay there again anytime. Safe with friendly people.
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The Vineyard Group 's response
Baie dankie vir julle ondersteuning. Dit was 'n plesier om julle by ons tuiste te he, en hoop ons kan julle weer huisves.
Adriaan M - Oct 2021
Overall rating
Neat, clean and friendly!
Helena M - Oct 2021
Overall rating
'n Tuiste vir almal.
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A home for everyone.
We had a very nice stay. Each unit is so beautifully decorated and the service is friendly and welcoming. The Vineyard Group is the ideal accommodation for any one.
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The Vineyard Group 's response
Baie Dankie vir jou mooi woorde van ondersteuning Helena, dit was n plesier om jou groep te huisves - ons hoop om julle weer te sien
Piet V - Oct 2021
Overall rating
Rustige, veilige omgewing. Verblyf ietwat spartaans.
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Quiet, safe environment. Accommodation somewhat spartan.
See stars.
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The Vineyard Group 's response
Thank you for the review on your stay at Vineyard East and your generous star rating of 4.2. We value your input and assure you we take all reviews whether positive or negative, very seriously.
Leon K - Oct 2021
Overall rating
Dit was 'n wonderlike naweek gewees by The Vineyard, het dit geniet en sal definitief weer gbruikmaak van hulle.
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It was a great weekend at The Vineyard, enjoyed it and will definitely use them again.
It was an excellent weekend with my friends, I noticed that The Vineyard also has a swimming pool, so in the future we will make use of you again and then the swimming pool will surely be fine. It was nice. Thank you.
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Chenelle V - Jun 2021
Overall rating
Vriendelik ontvang en eienaars baie behulpsaam.
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Friendly reception and owners very helpful.
Experienced power outage after 10pm and was promptly assisted to restore power to unit.
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The Vineyard Group 's response
It was an absolute pleasure to host Chenelle Victor's group, I have no hesitation whatsoever in recommending them as guests to future hosts.
Gerhard W - Jun 2021
Overall rating
Baie teleurgesteld.
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Very disappointed.
While you take a cold shower and hope hot water will come now the power kicks in (no loadshedding, neighbors all have power), no television because the WiFi interrupts and loses signal, because the booster's power kicks in at DB board, no curtains in the bathroom or kitchen, there was also a shortage of milk and coffee, the caretaker kindly lent me his coffee machine so I could make coffee.
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The Vineyard Group 's response
Thank you for your comments, we value your input.
We deeply regret your stay was not up to standard. The electrical problem was a new issue which has been identified and remedied-thank you for bringing it to our attention. Re windows, noted. Now treated with reflective film even though they face a blank wall where there's no foot traffic whatsoever and entire area is monitored by security cameras 24/7. Tea, coffee and milk is always provided, however by your own admission you "drink lot of coffee" and to that end our property manager gave you his own coffee machine to meet your needs, a gesture which is testimony that we're always willing to go the extra mile for our guests when they communicate their needs or grievances to us.
We wish you all the best for the future.
Eslin S - Jun 2021
Overall rating
Was lekker om daar oor te slaap.
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It was nice to sleep over it.
The place was great, only the door to the house needs to be closed and it can hinder your privacy.
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The Vineyard Group 's response
Thank you for your booking and review. We value your comments.
Although this unit is a house share, it is sectioned off by a locked sliding door to ensure privacy at all times. I would like to add that the premises is secured by external camera surveillance, monitored 24/7 across the entire property.
We wish you well and hope to accommodate you again in the future.
Michelle U - Feb 2020
Overall rating
We had a great time, everything was very clean, owner is very hospitable, the venue is lovely, will definitely go there again!
Chené S - Dec 2019
Overall rating
Vriendelik en help waar hulle kan om jou gemaklik te laat bly.
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Friendly and help where they can to make your stay comfortable.
Very friendly and helpful. Will definitely stay there again.
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Lindsey D - Dec 2019
Overall rating
Dit was wonderlik.
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It was wonderful.
The Vineyard Group is a fantastic stay for a quiet break. It is very nicely equipped and it is very safe. I especially love the decor.
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The Vineyard Group 's response
Dit was 'n groot plesier om julle by die Vineyard Group te verwelkom. Ons sien uit daarna om julle weer in die nabye toekoms te verwelkom.
Enrica - Eienaar Vineyard Group.
Anonymous Guest - Oct 2019
Overall rating
Mmmmmmmm....?
Doing pool repairs. No lights worked, only one bedside lamp. Fortunately there was a flash for load shedding. Communication only through whattsup messages, no human in sight. I am old fashioned and prefer eye contact ????.
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Daisy G - Oct 2019
Overall rating
During our stay we did not have power for 5 hours.
The Vineyard Group 's response
Good day Daisy,
I am very surprised at the review you've given, when we spoke on the phone after you left I asked if everything was okay to which you replied "yes".
With reference to your review my comments as follows, the power outage was a general problem in the area relating to a fault at ESKOM. This was unfortunate and entirely beyond our control.
With reference to your rating on customer service and cleanliness, I will contact you telephonically for clarification on these matters as it is the first time we've had such a rating which I view in a very serious light.
With reference to the location, that is clearly stated on the website. Regarding security, the property is securely walled with electronic gates and security lights at strategic points, parking is on the property and safe.
In conclusion, I can only apologize and reiterate that we want all our guests to have an enjoyable stay.
Stephan S - Jul 2019
Overall rating
Lovely place, nice people and cute dogs.
- Capacity: 10 people
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 31 Kestrel Street, Kraaifontein, Cape Town, 7570, Western Cape
- All ages welcome
