The Vineyard Group
Review Summary
Hilda E - Mar 2023
Overall score
Excellent - we enjoyed the stay and felt safe.
Matthews S - Dec 2022
Overall score
Dit was wonderlik om daar te bly.
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It was great to stay there.
Als was well organized, the place was neat and clean and I would stay there again anytime.
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Jeanelle B - Oct 2022
Overall score
Dit was fantasties, maar daar is plek vir verbetering.
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It was fantastic, but there is room for improvement.
The place was very tidy, but some of the blinds were broken and we had trouble opening and closing them. The toilet door handle was also stuck and toaster was out of order. But otherwise everything was 100% and we enjoyed it.
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Magda M - Mar 2022
Overall score
Sentraal en veilig.
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Central and safe.
Would stay there again anytime. Safe with friendly people.
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The Vineyard Group 's response
Baie dankie vir julle ondersteuning. Dit was 'n plesier om julle by ons tuiste te he, en hoop ons kan julle weer huisves.
Adriaan M - Nov 2021
Overall score
Neat, clean and friendly!
Helena M - Oct 2021
Overall score
'n Tuiste vir almal.
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A home for everyone.
We had a very nice stay. Each unit is so beautifully decorated and the service is friendly and welcoming. The Vineyard Group is the ideal accommodation for any one.
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The Vineyard Group 's response
Baie Dankie vir jou mooi woorde van ondersteuning Helena, dit was n plesier om jou groep te huisves - ons hoop om julle weer te sien
Piet V - Oct 2021
Overall score
Rustige, veilige omgewing. Verblyf ietwat spartaans.
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Quiet, safe environment. Accommodation somewhat spartan.
See stars.
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The Vineyard Group 's response
Thank you for the review on your stay at Vineyard East and your generous star rating of 4.2. We value your input and assure you we take all reviews whether positive or negative, very seriously.
Leon K - Oct 2021
Overall score
Dit was 'n wonderlike naweek gewees by The Vineyard, het dit geniet en sal definitief weer gbruikmaak van hulle.
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It was a great weekend at The Vineyard, enjoyed it and will definitely use them again.
It was an excellent weekend with my friends, I noticed that The Vineyard also has a swimming pool, so in the future we will make use of you again and then the swimming pool will surely be fine. It was nice. Thank you.
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Chenelle V - Jun 2021
Overall score
Vriendelik ontvang en eienaars baie behulpsaam.
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Friendly reception and owners very helpful.
Experienced power outage after 10pm and was promptly assisted to restore power to unit.
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The Vineyard Group 's response
It was an absolute pleasure to host Chenelle Victor's group, I have no hesitation whatsoever in recommending them as guests to future hosts.
Eslin S - Jun 2021
Overall score
Was lekker om daar oor te slaap.
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It was nice to sleep over it.
The place was great, only the door to the house needs to be closed and it can hinder your privacy.
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The Vineyard Group 's response
Thank you for your booking and review. We value your comments.
Although this unit is a house share, it is sectioned off by a locked sliding door to ensure privacy at all times. I would like to add that the premises is secured by external camera surveillance, monitored 24/7 across the entire property.
We wish you well and hope to accommodate you again in the future.
Gerhard W - Jun 2021
Overall score
Baie teleurgesteld.
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Very disappointed.
While you take a cold shower and hope hot water will come now the power kicks in (no loadshedding, neighbors all have power), no television because the WiFi interrupts and loses signal, because the booster's power kicks in at DB board, no curtains in the bathroom or kitchen, there was also a shortage of milk and coffee, the caretaker kindly lent me his coffee machine so I could make coffee.
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The Vineyard Group 's response
Thank you for your comments, we value your input.
We deeply regret your stay was not up to standard. The electrical problem was a new issue which has been identified and remedied-thank you for bringing it to our attention. Re windows, noted. Now treated with reflective film even though they face a blank wall where there's no foot traffic whatsoever and entire area is monitored by security cameras 24/7. Tea, coffee and milk is always provided, however by your own admission you "drink lot of coffee" and to that end our property manager gave you his own coffee machine to meet your needs, a gesture which is testimony that we're always willing to go the extra mile for our guests when they communicate their needs or grievances to us.
We wish you all the best for the future.
Michelle U - Feb 2020
Overall score
We had a great time, everything was very clean, owner is very hospitable, the venue is lovely, will definitely go there again!
Chené S - Dec 2019
Overall score
Vriendelik en help waar hulle kan om jou gemaklik te laat bly.
Lindsey D - Dec 2019
Overall score
Dit was wonderlik.
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It was wonderful.
The Vineyard Group is a fantastic stay for a quiet break. It is very nicely equipped and it is very safe. I especially love the decor.
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The Vineyard Group 's response
Dit was 'n groot plesier om julle by die Vineyard Group te verwelkom. Ons sien uit daarna om julle weer in die nabye toekoms te verwelkom.
Enrica - Eienaar Vineyard Group.
Daisy G - Oct 2019
Overall score
During our stay we did not have power for 5 hours.
The Vineyard Group 's response
Good day Daisy,
I am very surprised at the review you've given, when we spoke on the phone after you left I asked if everything was okay to which you replied "yes".
With reference to your review my comments as follows, the power outage was a general problem in the area relating to a fault at ESKOM. This was unfortunate and entirely beyond our control.
With reference to your rating on customer service and cleanliness, I will contact you telephonically for clarification on these matters as it is the first time we've had such a rating which I view in a very serious light.
With reference to the location, that is clearly stated on the website. Regarding security, the property is securely walled with electronic gates and security lights at strategic points, parking is on the property and safe.
In conclusion, I can only apologize and reiterate that we want all our guests to have an enjoyable stay.
Stephan S - Jul 2019
Overall score
Lovely place, nice people and cute dogs.
- Capacity: 12 people
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 31 Kestrel Street, Kraaifontein, Cape Town, 7570, Western Cape
- All ages welcome
