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FamilyQuest Accommodation

Self Catering

Review Summary

4.4 out of 5from 18 reviews for FamilyQuest Accommodation
Cleanliness
4.2/5
Service
4.5/5
Location
4.3/5
Safety
4.6/5
Value for money
4.2/5
Celest E - Mar 2024
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
5/5
Celest E
With spouse/partner

Fantastic.

Our stay was awesome. We are thankful.

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Bronwyn Guinevere E - Feb 2024
Overall rating
Cleanliness
2/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
2/5
Bronwyn Guinevere E
Family with young children

Lekker benodig bietjie aandag.

Ja, ons het lekker gebly. Daar was net so 'n paar goedjies wat hulle kan doen. 1. Hoofslaapkamer - Die rolblindings was stukkend en kon nie oprol nie. Matte was vuil. Daar was 'n gat in die plafon van die en suite. Die krane was los. Die stortgordyn was vreeslik vuil. Kombuis en leefarea: DSTV was nie geaktiveer nie. Oppervlaktes van die kombuis was taai. Die tafel se oppervlakte was taai. Die skuifdeur na die opwaskamer kap teen die ligskakelaar, en as mens die ligskakelaar aansit, skiet dit vonke. Die ligskakelaar was stukkend. Die noodlig was stukkend. Banke en gordyne was vreeslik vuil en grillerig. 2de Badkamer: Die handvatsels van die deur was af. Die handdoekreling was stukkend. Daar was swart mos in die bad. Die storthandvatsel spuit water by die las uit orals. Ander 2 kamers: Matte was vuil. Die beddegoed was ten minste skoon. Die mense wat die eenheid langs aanskoon gemaak het, het ingekom en linne kom uithaal vir die ander eenheid.

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Nice needs some attention.

Yes, we had a nice stay. There were only a few things they could do. 1. Master bedroom - The roller blinds were broken and could not be rolled up. Carpets were dirty. There was a hole in the ceiling of the en suite. The faucets were loose. The shower curtain was terribly dirty. Kitchen and living area: DSTV was not activated. Kitchen surfaces were sticky. The table's surface was sticky. The sliding door to the laundry room hits the light switch, and when you turn the light switch on, it shoots sparks. The light switch was broken. The emergency light was broken. Sofas and curtains were terribly dirty and creepy. 2nd Bathroom: The door handles were off. The towel rail was broken. There was black moss in the bath. The shower handle sprays water everywhere at the joint. Other 2 rooms: Carpets were dirty. At least the bedding was clean. The people who cleaned the unit next door came in and took out linen for the other unit.

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Willene E - Jul 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
2/5
Willene E
With spouse/partner

Lekker.

Baie lekker plekkie, die stort se waterdruk is net baie baie swak.

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Nice.

Very nice place, the shower's water pressure is only very very weak.

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Steyn D - Jul 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Steyn D
Family with teenagers

Ongelooflik.

Ons eerste besoek as familie aan Witrivier en die omgewing. Blyplek was netjies, baie goed toegerus en sentraal geleë. Kalm, rustige omgewing. Sal beslis weer van die akkommodasie gebruik maak. Daar word voorsiening gemaak vir beurtkrag en ons het altyd warm water gehad.

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Unbelievable.

Our first visit as a family to White River and the surrounding area. Accommodation was tidy, very well equipped and centrally located. Calm, peaceful environment. Will definitely use the accommodation again. Load shedding is provided and we always had hot water.

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Martin V - Jul 2023
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
3/5
Value for money
3/5
Martin V
With spouse/partner

Nie te sleg nie.

Die kamer het twee enkelbeddens gehad wat teen mekaar geskuif is, wat slaap effe ongemaklik maak. Die TV het nie mooi beeld nie, die stort kop is los van die muur en baie lae waterdruk. As daar nie krag is nie, is daar ook nie warm water nie. Ons kon ook nie toegang kry tot die WiFi nie.

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Not too bad.

The room had two single beds pushed together, which made sleeping a little uncomfortable. The TV does not have a good picture, the shower head is detached from the wall and very low water pressure. If there is no power, there is no hot water either. We also couldn't access the WiFi.

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Corne P - Jul 2023
Overall rating
Cleanliness
3/5
Service
4/5
Location
2/5
Safety
5/5
Value for money
2/5
Corne P
With spouse/partner

Unit 7 D.

I am not one that complains about something, but this is my view of Unit 7D, only a few problems that were noted: Airconditioner does not work, almost no water pressure in shower or basin, shower soap dispenser does not work, walls with adjoining units are paper thin, you can hear every single noise and conversation from them, the toilet's water keeps dripping the whole time, so it's a must to close the bathroom door if you want to sleep, towel rails are broken and just taped together. There are 3 rental units for 7, but only 1 parking space, if you want to park, there is parking about 500 meters up the road. The kiosk does not exist anymore in the estate. Plus points for the friendly service from the security and ground staff, they are brilliant.

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Anelia L - May 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Anelia L
Family with teenagers

Ongelooflik.

Ons het nommer 43 bespreek, maar toe ons as gesin Vrydagaand daar aankom was Unit 26 vir ons gegee. Wat 'n ongelooflike mooi plekkie met net die beste meubels en beddegoed. Ons was regtig baie aangenaam verras gewees en het geweet dat hierdie 'n baie lekker naweek gaan wees. Die Unit het alles wat 'n mens soek en alles wat baie skoon gewees. Ons was van die begin af op hoogte gehou van alles deur WhatsApp. Om die sleutels te kry, was baie maklik gewees. Hierdie is 'n plekkie wat ons definitief weer sal besoek. Baie dankie vir 'n onvergeetlike tyd.

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Unbelievable.

We booked number 43, but when we arrived as a family on Friday evening we were given Unit 26. What an incredibly beautiful place with only the best furniture and bedding. We were really pleasantly surprised and knew that this was going to be a very nice weekend. The Unit has everything one is looking for and everything that was very clean. We were kept informed of everything through WhatsApp from the beginning. Getting the keys was very easy. This is a place we will definitely visit again. Thank you very much for an unforgettable time.

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Letitia V - May 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Letitia V
Family with young children

Dit was vir ons heerlik en baie gemaklik.

Ons gesin het dit vreeslik geniet. Die eienaar het vinnig gereageer op enige navrae selfs al was dit 10 pm die aand. Almal was vriendelik en dit was baie rustig en stil, ons gesin sal beslis weer gaan.

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It was delicious and very comfortable for us.

Our family enjoyed it immensely. The owner was quick to respond to any queries even if it was 10pm at night. Everyone was friendly and it was very peaceful and quiet, our family will definitely go again.

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Jonathan K - May 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jonathan K
Family with young children

Absolutely a bargain and most accomodating owner.

We had a good stay , no problems. Spacious accomodation. Quiet and peaceful , friendly staff. Owner was more than accomodating to assist with anything. Real pleasure , highly recommended !!

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Earl K - Mar 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
5/5
Earl K
With spouse/partner

Peaceful and quiet surroundings. Neat and tidy.

Lovely accommodation is suitable for small groups as well as individuals. Beautiful surroundings and very quiet but not very private. Security is good and the unit was clean. The manager was very helpful.

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Esmeralda V - Jan 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Esmeralda V
Family with teenagers

Baie lekker.

Oulike plekkie en gerieflik.

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Very nice.

Cute place and comfortable.

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Eileen K - Jan 2023
Overall rating
Cleanliness
2/5
Service
3/5
Location
2/5
Safety
3/5
Value for money
3/5
Eileen K
Family with teenagers

Teleurgesteld.

Ons het Greenway 43 bespreek vir ons jaarlikse gesinsvakansie oor Desember. Ons het die 23ste Desember gearriveer met ons 3 tieners en ons as ouers was baie teleurgesteld in ons blyplek toe ons verwelkom is met 'n geweldige stank reuk en 'n wanvoorgestelde plek. Die beskrywing van die eenheid en die plek waar ons ingeboek het was 2 verskillende plekke. Die eenheid was voorgestel as 'n 3-slaapkamerhuis op 'n estate met baie fasiliteite (golf ingesluit). In my geestesoog het ek voor die tyd gesien hoe my 2 tienerseuns klubhuis toe stap en gaan gholf speel. Die realiteit was 'n 3-steroord langs die luukse Witrivier Estate en 'n gholfbaan aan die ander kant van die estate. Dit was inderdaad 'n chalet waarvan die vensters se kante aangepak was, die braaier deur geroes is, geen bedlampies en blinders wat nie werk nie. Die beddegoed het ook klein vlekke opgehad wat hulle na die tyd wou hê ons moes vervang met aantuigings dat dit ons is wat dit so verniel het. Ons het probeer om ons akkommodasie te skuif, maar webtuiste het geen ander beskikbare plekke oor Kerstyd gehad nie. Ons het later besluit om vroeër huis toe te gaan.

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Disappointed.

We have booked Greenway 43 for our annual family holiday over December. We arrived on the 23rd of December with our 3 teenagers and we as parents were very disappointed in our accommodation when we were welcomed with a terrible stench and a misrepresented place. The description of the unit and the place we checked in were 2 different places. The unit was presented as a 3-bedroom house on an estate with many facilities (including golf). In my mind's eye, I saw my 2 teenage sons walking to the clubhouse and going to play golf ahead of time. The reality was a 3-star resort next to the luxurious White River Estate and a golf course on the other side of the estate. It was indeed a chalet whose window sides were boarded up, the braai was rusted through, no bedside lamps and blinds that didn't work. The bedding also had small stains which they later wanted us to replace with hints that it was us who ruined it. We tried to move our accommodation but website had no other places available over Christmas time. We later decided to go home earlier.

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FamilyQuest Accommodation 's response

Good day Eileen,
Thank you for your review. As per your booking, your were booked into unit 43. All photos on the website are current and reflect the unit. They are not two different places. You failed to mention the fact that you were very happy during your stay with constant communication from myself and housekeeping. Not once did you mention that you were unhappy with your accommodation to either myself or housekeeping as we would have gone out of our way to ensure that you have a wonderful stay during the festive season. The unit that you are referring to as a chalet, is described as a 3-bedroom unit, and not a house.

The golf course, White River Golf Course is a mere 250m walk from the estate. This was clearly communicated on all platforms as well as the guest book that can be found in the unit. You also mention bedlamps that are not working. Our unit does not have bedside lamps as we have other lighting available in our units. All linen is personally inspected by myself and there were no marks on any of the linen. We use only the best quality for our guests. Any time there is an item that is damaged it is taken out of circulation immediately and replaced. You also fail to mention that the unit was left in a state, and that there were dirty dishes in the beds and on the bedside tables. This could have been the possible cause for our linen damages that you were supposed to have paid a damage deposit for, which was not done.

Now, you also fail to mention that you refused our staff by denying them access to the unit on the day that they were allocated to give you a complimentary cleaning, which we usually charge for as you said there was money lying in the unit and insinuated that they might steal it. You also mention that you left the unit earlier than your duration. This is not true. When damages were brought to your attention of on 1 January, the day of your departure, as well as intended and booked for departure, we were told that no damage deposit was paid, and which we accept as a loss. The fact that you have to lie about properties is not acceptable as we went the extra mile to make your stay comfortable, and to meet all your needs.
Kind regards, Jonothan.

FamilyQuest Accommodation
Liesl L - Nov 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Liesl L
On business

Ligging vir ons besigheidsbesoek was ideaal, eenheid is netjies.

Ons het besoek afgelê vir besigheid. Eenheid en ligging was ideaal vir ons gebruik. Sekuriteit op die perseel was vriendelik en hulpvaardig.

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Location for our business visit was ideal, unit is tidy.

We visited for business. Unit and location were ideal for our use. Security on site was friendly and helpful.

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Jurie J - Jun 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Jurie J
With friends

Was lekker, vinnig, sal weer daar bly.

Bekostigbare verblyf. Goed geleë, skoon en netjies.

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Was nice, fast, would stay there again.

Affordable accommodation. Well located, clean and tidy.

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Jaco K - Jun 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jaco K
With friends

Goeie, netjiese verblyf vir 'n billike prys.

Die eenheid was baie netjies en die prys per aand was baie billik. Sal definitief hierdie plek aanbeveel.

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Good, neat accommodation for a reasonable price.

The unit was very neat and the price per night was very reasonable. Would definitely recommend this place.

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Alistair U - May 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Alistair U
On business

Clean, neat, spacious, safe!

The unit and in fact, the whole estate is very peaceful and clean. Will definitely come again!

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Ettienne D - May 2022
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
5/5
Ettienne D
With friends

Die eenheid was netjies. Ons het heerlik gekuier en gebraai. Als is daar. Baie lekker gewees.

Die tuine is netjies. Die eenheid was baie gerieflik en mooi ingerig gewees. Sal baie beslis weer gaan.

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The unit was neat. We had a great time and barbecued. If there is It was very nice.

The gardens are neat. The unit was very comfortable and nicely furnished. Will very definitely go again.

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Engela S - May 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
5/5
Engela S
With spouse/partner

Aangenaam. Tuine is netjies en die gras is mooi gesny.

Gaste word aanbeveel om geriewe te gebruik maar tydens ons besoek was di spa en gimnasiumgeriewe gesluit.

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Pleasant. Gardens are neat and the grass is well cut.

Guests are recommended to use the facilities but during our visit the spa and gym facilities were closed.

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From
R1 600
per night (sleeps 6)
From
From R1 600
per night (sleeps 6)
From
R1 600
per night (sleeps 6)
Make a Booking
  • Capacity: 24 people
  • Check-in: 14:00 to 23:00
    Check-out: 10:00
  • Address: Vintage Drive, Greenway Woods Estate, White River, 1240, Mpumalanga
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA21e94ce31db638a3b74e9e03517ac9eb030746e722e514facbca379f5fec11f5f80076a21efe5ceea3bba1a94b3a0f1c47ee?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 600 per night (sleeps 6) 18 5 1 5 Vintage Drive Greenway Woods Estate 1240 Mpumalanga 021 201 8900 14:00-23:00 10:00 -25.281799046702 31.005821228027
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