Urban Oasis at Four Seasons
Review Summary
Anonymous Guest - Apr 2024
Overall rating
Not gas free at all. The guards who receive you are uninformed and inept.
No, the service was poor and on arrival you have guards talking to you and should not be in the business at all. I am disappointed and my trust in accommodation through the platform has taken a hit. The aria was unknown to me but really not a place that will see me again.
This review has been automatically translated using Google.
View original in Afrikaans.
Gerda L - Feb 2024
Overall rating
Die area is onveilig.
This review is being shown in its original language.
Translate to English.
The area is unsafe.
I do not believe the institution should be listed. No, the area is unsafe.
This review has been automatically translated using Google.
View original in Afrikaans.
Urban Oasis at Four Seasons 's response
Good day Gerda, we are of course very disappointed by your review, especially because we cannot understand it at all. The area is one of the safest in the entire city with excellent security in the building itself, strict access control and CCTV coverage. With the main police station a mere 50 meters away and Parliament and their protection unit around the corner, we are glad to confirm that we have never had an incident in the more than 8 years we manage our apartments there. We are sad to see that despite all of the above security measures in the area you felt so unsafe that it prompted such as devastating review of our accommodation by yourself.
We are always trying to make our guests as comfortable as possible but have to accept that inner city living is not for everybody.
Neels B - Feb 2024
Overall rating
Moeilike tyd.
This review is being shown in its original language.
Translate to English.
Difficult time.
Was very hot. Aircom very noisy. Difficulty sleeping. Ceiling fan also noisy.
This review has been automatically translated using Google.
View original in Afrikaans.
Schalk V - Dec 2023
Overall rating
Lekker met 'n paar teleurstellings.
Read more
This review is being shown in its original language.
Translate to English.
Nice with a few disappointments.
Nice stay. A few negatives: 1. The towels were dirty and full of marks. 2. The shower curtain was full of black marks. 3. The sink in the bathroom was full of marks (as if someone had smoked there and placed the butts on the edge). 4. The 'aircon' availability is misleading. The unit has a detached aircon which is terribly noisy. Other than the above we couldn't find any fault and enjoyed the time in the Cape.
This review has been automatically translated using Google.
View original in Afrikaans.
Urban Oasis at Four Seasons 's response
Hi Schalk, we wish you had told us during your stay if anything was wrong with the towels or curtains. We keep plenty of spares and would have, of course, addressed it. We are sad that you did not enjoy your stay as much as we would have wished you had.
Tracey H - Dec 2023
Overall rating
Awesome view, excellent location.
Urban Oasis at Four Seasons 's response
Hi Tracey, thanks for the feedback and compliments. We are glad you enjoyed your stay with us and hope to welcome you back soon.
Kobus M - Sep 2023
Overall rating
Vensters het gelek en vloer was papnat.
This review is being shown in its original language.
Translate to English.
Windows leaked and floor was soaking wet.
Maintenance came out but couldn't do anything. Toilet seat was loose. Maintenance is very poor.
This review has been automatically translated using Google.
View original in Afrikaans.
Urban Oasis at Four Seasons 's response
Good day Kobus, we are very sad to see that you did not enjoy your stay with us at all.
Your stay was during the night where the CBD had the heaviest rainfall in over 20 years and this was combined with 75 km/h winds. And yes, the panoramic window was leaking and yes, we could not do anything as it was too windy to open the window and fit new seals, however, we did fix it the next day.
All we can do at this stage is to apologize, we were simply not prepared for that kind of storm.
Melshir F - Jul 2023
Overall rating
Very clean. Well equipped.
Hector D - Jul 2023
Overall rating
Moes in middestad wees om paspoort op te tel by dept binnelandse sake.
This review is being shown in its original language.
Translate to English.
Had to be downtown to pick up passport from dept of home affairs.
Environment was also safe.
This review has been automatically translated using Google.
View original in Afrikaans.
Carol-anne V - Jun 2023
Overall rating
Dis duur vir wat jy kry.
Read more
This review is being shown in its original language.
Translate to English.
It's expensive for what you get.
If you're in the city and you're just looking for a place to sleep it might work, but it's very expensive for what you get. The place is small. The duvet was slightly too small for the bed. The bathroom is small, I can see why they replaced the door with a sliding door. That same sliding door needs some attention, it won't close properly. A few of the bulbs were blown. There was no corkscrew. Coffee was instant coffee with powdered creamer and slimming sugar - disappointing for the price range. At least I expect sugar for my coffee! The corridors of the Four Seasons are narrow and stuffy. There are no clear direction signs from the parking area to the lift. The view is breathtaking, but it's not the only place with a nice view.
This review has been automatically translated using Google.
View original in Afrikaans.
Urban Oasis at Four Seasons 's response
Hi Carol-Anne,
We are sad that you did not enjoy our apartment as much as we are striving for.
As we have no control over the communal areas of the apartment building (signage and design of the corridors) we want to respond to the issues raised directly related to the apartment and service.
While we do regular inventory, we dont always pick up items that went missing and all we can do is to apologize for this, we have of course used your feedback to replace the missing items. We are not sure how we can improve on the issue with the duvet, all our beds are either Queen or King size with the matching mattresses and bedding / linen.
For the benefit of our future guests who read this review: Should anything in the apartment be missing or not being to your satisfaction, please just let us know during your stay and we will immediately sort it out, we are only 3 minutes away from the apartment building.
Jon F - Apr 2023
Overall rating
Lovely stay.
Benita N - Mar 2023
Overall rating
Asemrowend.
This review is being shown in its original language.
Translate to English.
Breathtaking.
It was not explained where we should check in, so it was a complicated situation. Then had to go to the hotel to check in. Didn't know there was a hotel either. The room is very nice and clean, all the amenities inside were great. The view was also beautiful. Manager Gerhart was excellent when we had trouble checking in.
This review has been automatically translated using Google.
View original in Afrikaans.
Urban Oasis at Four Seasons 's response
Hi Benita, thanks for the feedback and apologies for the confusion at check-in. We offer 24-hour check-ins and can only do so when we have a reception desk that is open 24 hours, which is not the case in the properties where our apartments are located. We will try to be clearer about the check-in procedure so that we can avoid a re-occurrence.
We are happy you enjoyed your stay after the check-in issue was addressed and hope to see you again in the future.
Thanks again for your support.
Willem V - Mar 2023
Overall rating
Nie weer nie.
This review is being shown in its original language.
Translate to English.
Not again.
Checked in half an hour late, very unhelpful, asked for a lift 1.5 km away R200. I call uber - R50. They say they gave me soda to say sorry - they lie! Won't stay there again.
This review has been automatically translated using Google.
View original in Afrikaans.
Urban Oasis at Four Seasons 's response
Hi Willem, we are sorry to see that you did not like our service and while we wish that we had been able to meet your expectations, we take this opportunity to set the record straight for the benefit of our future guests:
We could not check you in earlier than our normal check-out time, but we also did not check you in late.
You enquired about a 07.00 transfer to a location 3.7 km away and we submitted the costing of our shuttle service and also offered to simply book an Uber for you as an alternative. Again, we are sorry we could not make this stay an enjoyable one but we will of course, keep on trying.
Anonymous Guest - Jan 2023
Overall rating
Ilze B - Apr 2022
Overall rating
Netjies en geskik vir 'n kort verblyf.
This review is being shown in its original language.
Translate to English.
Neat and suitable for a short stay.
Neat place suitable for a night or two. Good location and nice view. Not exactly as advertised, but good hospitality.
This review has been automatically translated using Google.
View original in Afrikaans.
Urban Oasis at Four Seasons 's response
Hi Ilze, thanks for the review, great to see that you enjoyed your stay with us. We are looking after 5 apartments in this property and the photos we display on our listing is a compilation of all 5 apartments. as they are very, very similar in size, lay-out and furnishings, we have grouped them under 1 listing.
Sandra T - Mar 2022
Overall rating
Genotvol.
This review is being shown in its original language.
Translate to English.
Delightful.
The bathroom was very small. We would also have preferred more towels. Furthermore, the view was incredible and we enjoyed it at all times. Feeling safe.
This review has been automatically translated using Google.
View original in Afrikaans.
Urban Oasis at Four Seasons 's response
Good morning Sandra, thanks for the review, we are happy you enjoyed your stay with us. Our hotel is only 3 minutes away and we are always happy to bring more towels or anything else that might be required. Please let us know next time and we hope to see you soon again, thanks again for your support
Wynand D - Mar 2022
Overall rating
Baie great en sal definitief weer boek vir my volgende vakansie.
This review is being shown in its original language.
Translate to English.
Very great and will definitely book again for my next holiday.
Clean neat. Safe.
This review has been automatically translated using Google.
View original in Afrikaans.
Urban Oasis at Four Seasons 's response
Hi Wynand, thanks so much for the review and we hope to see you soon again.
Jeanne-marie D - Mar 2022
Overall rating
Gemiddeld - gerieflik, skottelgoed word gewas, alles wat nodig het, beskikbaar in woonplek.
This review is being shown in its original language.
Translate to English.
Average - comfortable, dishes are washed, everything needed, available in residence.
Kitchen area needs attention in terms of hygiene - microwave inside very dirty. Room part stuffy - no window. Nice view of Table Mountain and location average - street sleepers beg if arriving at night and have to wait for parking doors to move up. Elevators and building generally "scary".
This review has been automatically translated using Google.
View original in Afrikaans.
Urban Oasis at Four Seasons 's response
Hi Jeanne Marie, sorry for the communication issue. We will in future send emails and phone messaging to make sure this does not happen again. We are glad you enjoyed your stay otherwise
Nastasja P - Mar 2022
Overall rating
Teleurgesteld.
This review is being shown in its original language.
Translate to English.
Disappointed.
If you compare photos with the place, there is a big difference. Was expecting an open plan unit as in description but the place is partitioned off and room is very dark. Couch in living room wasn't very clean either, but you sure get what you pay for.
This review has been automatically translated using Google.
View original in Afrikaans.
Urban Oasis at Four Seasons 's response
Hi Nastasja,
We are managing 5 apartments in the Four Seasons Building, 2 of which are studios (open plan) and 3 are 1 bedroom apartments. The photos we display are accurate for each apartment, but are of course a compilation of all 5.
So the apartment you booked will only match some of the photos, not all of them as there are 5 different ones.
Sorry we could not meet your expectations, we will try to make it clearer that there are indeed 5 apartments, all similar in size and furnishings, but differ in lay-out.
Jaco L - Feb 2022
Overall rating
Was mooi uitsig.
This review is being shown in its original language.
Translate to English.
Was nice view.
If you send an SMS with details, let them know about picking up the keys at Pleinstraat 91. Not everyone reads their emails completely.
This review has been automatically translated using Google.
View original in Afrikaans.
- Free cancellation up to 1 week before your stay!
- Capacity: 10 people
-
Check-in: 15:00 to 23:00
Check-out: 10:00 - Address: 47 Buitenkant Street, Zonnebloem, Cape Town, 7925, Western Cape
- All ages welcome
