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 at Waterfall Cottage | TravelGround
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Waterfall Cottage

1 review
Self Catering

Review Summary

4 out of 5from 1 review Waterfall Cottage
Cleanliness
4.0/5
Service
2.0/5
Location
5.0/5
Safety
5.0/5
Value for money
4.0/5
Sandra M - Feb 2019
Overall score
Cleanliness
4/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
4/5
Sandra M
With friends

Beautiful area, lovely stay, but management of unit isn't good.

Beautiful setting, lovely unit. Very friendly and helpful cleaning lady. The waterfall is really beautiful and an asset to the unit. However, there have been a few issues. First, the contact person could not be reached telephonically before or during our visit. The phone was just not answered or went on voicemail. Directions to the unit are very vague, no directions at gate on how to get in, no number to call. There was only half a roll of toilet paper in one of the two toilets in the unit. The housekeeper couldn't provide us either. The oven pan in the oven was filthy and according to the cleaner it was due to the fact that she also didn't have dish soap. We provided her with dish soap. There was no cupboard or shelf to hang or unpack your own clothes as the owners' clothes and belongings were in the cupboards. Feeling uncomfortable hanging clothes in their cabinets. The water in the bathrooms was dirty and full of mosquito larvae - some alive! Especially the cold water was particularly dirty. We would really like to visit the unit again if these problems are sorted out.

This review has been translated,click hereto view the original version.

Pragtige omgewing, heerlik gebly, maar bestuur van eenheid laat veel te wense oor.

Pragtige omgewing, lieflike eenheid. Baie vriendelike en hulpvaardige skoonmaakster. Die waterval is regtig pragtig en 'n aanwins vir die eenheid. Daar het egter 'n paar dinge gepla. Eerstens kon die kontakpersoon glad nie voor of tydens ons besoek telefonies bereik word nie. Die foon is net nie geantwoord nie of het op stempos gegaan. Aanwysings na die eenheid is baie vaag, geen aanwysings by hek oor hoe om in te kom nie, geen nommer om te bel nie. Daar was slegs in een van die twee toilette in die eenheid 'n halwe rolletjie toiletpapier. Die skoonmaakster kon ons ook nie voorsien nie. Die oondpan in die oond was smerig vuil en volgens die skoonmaakster was dit a.g.v. die feit dat sy ook nie skottelgoedseep gehad het nie. Ons het haar van skottelgoedseep voorsien. Daar was nie 'n kas of rak om eie klere in op te hang of uit te pak nie aangesien die eienaars se klere en besittings in die kaste is. Het te ongemaklik gevoel om eie klere in hul kaste te hang. Die water in die badkamers was vuil en vol muskietlarwes- sommige lewendig! Veral die koue water was besonder vuil. Ons sal regtig graag weer die eenheid wil besoek sou hierdie probleme uitsorteer word.

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Waterfall Cottage's response

Hi Sandra,

I must sincerely apologize for the mishaps during your stay. We will definitely attend to these issues as soon as possible.

We are very embarrassed at how the cottage was displayed, never has this happened before. I had asked the cleaning lady to send me a list of all her cleaning needs, I struggled to get hold her and am still battling to reach her.

Thank you for your feedback and we really hope we have the pleasure of hosting you again.

Paula Owen

Waterfall Cottage
From R2 500
per night (sleeps 8)
From R2 500
per night (sleeps 8)
From R2 500
per night (sleeps 8)
Make a Booking
  • Capacity: 8 people
  • Check-in: 14:00 to 19:00
    Check-out: 11:00
  • Address: No. 2047 The Dargle Portion, Dargle, Howick, 3290, KwaZulu-Natal
  • All ages welcome
https://d288tngog90ix0.cloudfront.net/AAEAAQAAAAAAAAAAAAAAKU4GpY7kowOw3tR68OHPYIo1KrOSQ3onmE1pDRsuzEkn1IlLKV?w=1440&h=960&fit=crop&auto=format From R2 500  per night (sleeps 8) 1 5 1 4 No. 2047 The Dargle Portion Dargle 3290 KwaZulu-Natal 0860 022 102 14:00-19:00 11:00 -29.497364485117 29.986486754199
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