Savoy Hotel
Review Summary
Noxolo S - Dec 2023
Overall rating
My stay was good except for the poor quality of the hotel. Thanks for everything.
Read moreMark O - Dec 2023
Overall rating
Unpleasant, the bar is massive and played loud music till early hours in the morning.
Werner O - Dec 2023
Overall rating
Baie lekker. JBay is 'n heerlike kuier dorp.
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Very nice. JBay is a lovely town to visit.
Great. The service is brilliant! The accommodation is very well located and you can get anywhere without actually using your vehicle.
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Lynn-hay F - Dec 2023
Overall rating
Gerieflik en skoon, maar sal nie weer hier kom kuier nie.
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Comfortable and clean, but would not visit again.
Clean hotel, but terrible noise from the street and the hotel bar. Very hot in December, fan broken. Comfortable as it is close to the sea and places to visit, but I didn't sleep well at all.
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Luthando C - Dec 2023
Overall rating
Terrible.
Read moreSavoy Hotel 's response
Hi Luthando
It is never pleasant to receive a complaint of this magnitude. While we are open to criticism, the accusations made are not entirely true. The said client stayed at the Savoy on the 15th of December, 23. At that time, the hotel still had free unoccupied rooms to which we could have moved the people to, if only they mentioned that they were unhappy. Considering it was the commencement of the festive season, we thought we were doing well by arranging music for the enjoyment of all patrons. Some appreciate the gesture, others complain. Our rooms are serviced daily unless specifically asked not to do so. We let this specific room to many people during this festive period without any complaints. We have also had many of your clients stay in our rooms without any issues. Nonetheless, we have filed a formal complaint with our housekeeping division to investigate. What complicates the issue slightly is that the complaint was made three weeks ago. Our aim is to have happy customers, and we strive to provide a good service all-round. We offer additional amenities for the enjoyment of all our guests, although I must add, at a significant cost. We are sorry to have received such a complaint and will continue with our efforts to do better.
Regards,
Braam Lamprecht
Anonymous Guest - Jun 2022
Overall rating
Poor experience.
Room was tidy but the following did not work : 1. TV - they did send Carlos out to try to fix - but it was clear that this room had not been used for a long time and the TV had not worked for a long time - we later got the WIFI code used for my laptop. 2. Nowhere in any advertisement about SAVOY did I read about a "life band" every Saturday night - from 8 to 1 in the morning and it was deafening - the normal use according to the manager, but I would NOT have booked if I had didn't know 3. I felt totally unsafe to move out of my room - there were constantly guests passing by in the corridor in front of my room - shouting at each other and talking loudly after 1 to about 3:30 - so I didn't sleep at all. There was no one to call to silence the guests. 4. I ordered something from the menu - which didn't taste good at all - (Macaroni and cheese) and developed slight nausea. 5. However, the night management who checked me in about 5 hours later was very friendly.
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- Capacity: 51 people
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Check-in: 14:00 to 23:00
Check-out: 10:00 - Address: 16-18 Da Gama Road, Jeffreys Bay, 6300, Eastern Cape
- All ages welcome
