Emerald Guesthouse at Springs
Review Summary
Marina G - Dec 2018
Overall score
Nie te waffers nie.
Read moreEmerald Guesthouse at Springs's response
Hi Marina, I am so sorry that your stay was not to your satisfaction. Thank you for bringing this to my attention. I will most certainly address all of the problems mentioned by you and rectify them. Regards. Isabel
Adriaan D - Apr 2018
Overall score
Peaceful and and ideal place to stay overnight in Pretoria.
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Rustig en ideaal vir oornag in Pretoria.
Baie netjies verblyf, ruim kamer met al die nodige fasiliteite. Baie vriendelike gasvrou wat uit haar pad gegaan het om behulpsaam te wees. Ontbyt van hoogstaande gehalte.
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Vivienne R - Apr 2018
Overall score
Excellent.
Liza W - Dec 2017
Overall score
Hospitable and delicious breakfast!
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Gasvry en heerlike ontbyt!
Aangename gasvrou, vriendelike staf met heerlike ontbyt soggens.
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Jaco V - Nov 2017
Overall score
Baie tuis gevoel.
Kobus G - Oct 2017
Overall score
Gasvrou kan baie meer betrokke by haar gastehuis wees.
Read moreEmerald Guesthouse at Springs's response
Dear Hannie,
I am truly sorry that your experience at my guest house was not one of satisfaction. I went directly to the suite in which you had stayed and could find no fault with the lock but have still however called in a locksmith to ensure that there is no future problem. Our handyman has been asked to attend to any other problems which you mentioned.
I do however appreciate your criticism to be used to better my establishment.
Kind regards,
Isabel
Karin V - Aug 2016
Overall score
Onder omstandighede was dit redelik okay.
Emerald Guesthouse at Springs's response
Hallo Frans,
Ek is so jammer dat dit wat jy sien, en wat jy verwag om te sien, nie dieselfde is nie. Jy het in die winter (Augustus), wat ons ergste maand met betrekking tot die tuin, kom kuier. Dit is op die hoogte van die winter en alles is dood. Hoewel, my tuin is gewoonlik mooi in die somer. Soos jy weet, ons land ervaar die ergste droogte in baie jare. Om my tuin dieselfde te hou as in die foto's sou dit moontlik die dood van diere bedoel of sou gewasse op plase verhinder word. Ek is seker dat jy sal saamstem met wat is meer belangrik.
In die toekoms moet ek miskien leer om nie te probeer om gaste te akkommodeer om vroeër as die inklok tyd in te boek nie.
Frans, ek waardeer jou kritiek en aanvaar dit openlik in my soeke om my gastehuis spesiaal te maak. Ek wil graag hê dat julle weer saam met ons in die somer na die reën bly om die pragtige tuin ervaar met sy meer as oorvloedige voëllewe.
Vriendelike groete
Isabel
Johan B - Sep 2015
Overall score
Baie swak.
Emerald Guesthouse at Springs's response
Hi Johan,
Ek is so jammer om te hoor dat jy nie die aand by ons geniet het nie. Die grassnyer is doelbewus op 'n hoër stelling gestel omdat die gras nie te kort gesny kan word nie. Die grasperk word 2 keer 'n week gesny om die langer gras netjies te hou. Die kritiek word regtig waardeer en ons sal beslis aandag gee daaraan.
Vriendelike groete,
Isabel - Eienaar
Yolande S - Aug 2015
Overall score
Die kos was heerlik en die vriendelike ontvangs was goed.
Read moreRia S - Apr 2015
Overall score
Definitief nie 4-ster nie.
Read morePeter W - Apr 2015
Overall score
Aangename verblyf!
Adriaan Jacobs J - Mar 2014
Overall score
Baie nice, ek het welkom gevoel en die ontbyt was fantasties!
Kara P - Nov 2013
Overall score
Uitstekend!
Frankie F - Nov 2013
Overall score
On behalf of our supplier from Belgium: thank you
Nozipho M - Dec 2011
Overall score
Home away from home... its fabulous!!
- Capacity: 12 people
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 6 Lena Road, Selcourt, Springs, 1559, Gauteng
- All ages welcome