Petra C - Feb 2018
Die huis is baie mooi, maar los jou vakansie-atmosfeer by die huis want jy mag nie hard gesels of lag nie en jy moet jou kinders laat swem in doodstilte. Geraas word nie toegelaat op terrein nie.Read more
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The house is very beautiful, but leave your holiday atmosphere at home because you are not allowed to talk or laugh loudly and you have to let your children swim in dead silence. Noise is not allowed on site.
The house was beautiful. The atmosphere did not leave much to be desired. The security and neighbors on the estate watched the house constantly and their presence was overwhelming. The atmosphere in the house was negative and unpleasant after we presumably made noise just because we were sitting by the fire and talking. The owner was not shy about handing out threats and insulting us. My suggestion is that the house should not be rented out as a holiday home, because you definitely cannot relax there. R9000 for the weekend + R3000 deposit for if you make noise. Why didn't they once say the price was R11 000. How do I prove that I was wrongly accused or was it part of their strategy to get the R11 000 out of us. Not good etiquette. Not good business.
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Fernkloof Manor 's response
Clients are always requested to be considerate of neighbours in the complex and not to hold loud parties at the house. Unfortunately this client did not heed this request and had a party so loud that it could be heard by the security in the gatehouse at the main entrance to the complex. When the security guard was asked to ask these clients to reduce their noise, their noise was so loud that they did not hear the security ring the door bell the first 2 times that he rang. It is only after the 3rd attempt to get their attention, was the security guard able to get them to call us about the noise.
We informed them that we had received noise complaints from neighbours. They told us that they were not making a noise and were having a family gathering playing dominoes. This is the first time that we have had any complaints from neighbours in over 6 months.
It is not unreasonable to expect clients to be considerate of surrounding residents. By accounts from the security gate and surrounding neighbours, the noise at the house when this client was there, was excessive.
- Free cancellation up to 1 week before your stay!
- Capacity: 16 people
Check-in: 14:00 to 00:00
- Address: 4 Hillside Village, Fernkloof Drive, Hermanus, 7200, Western Cape
- All ages welcome