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 at The Tree House | TravelGround
+9

The Tree House

3 reviews
Self Catering

Review Summary

3.5 out of 5from 3 reviews for The Tree House
Cleanliness
3.7/5
Service
3.7/5
Location
3.3/5
Safety
3.3/5
Value for money
3.7/5
Nadia T - Jan 2018
Overall score
Cleanliness
1/5
Service
2/5
Location
2/5
Safety
1/5
Value for money
1/5
Nadia T
Family with young children

Absolute horror!

Ons was aanvanklik 2 persone ekstra met aankoms, maar het geen probleem gehad om dit te betaal nie. Die vrou was nie vriendelik met ons aankoms nie en het nie "welkom" gesê nie. Net uit kar uitgespring en opgemerk dat ons meer persone is as aanvanklik beplan. Toe ons in die huis in kom, was dit nog vuil en was hul nog besig om skoon te maak. Daar is 'n breakage fooi van R800 wat van huurders verhaal word, maar hul los dan self gebreekte glase in die kas. Dit bied slaapplek aan vir 5 mense, maar daar is byvoorbeeld net 2 teelepels gewees. Nie voldoende breekware nie, ons moes self goed gaan koop vir die duur van die vakansie. Die waaier is so verroes, geen mens kan dit gebruik nie, in die hoofslaapkamer lê elektriese drade net in 'n bolletjie opgerol (gevaarlik), geen nagvul op basis van bed nie (slordig). Nog baie klagtes, maar hier te min spasie!

The Tree House's response

Good day Nadia,

Thank you for your review.

When you arrived, I advised you that the previous guests departed late and the service was not yet completed. I offered you a cup of coffee in the village, which would be on the house, and to return within a half an hour. Your were happy to do this and returned an hour later.

I was willing to accommodate you, even though you arrived with a total of 9 guests and your booking was for only 4 adults and 1 child. I spent 2 hours on the phone with LekkeSlaap to see where the problem was, but there was no confusion with regards to your booking from either LekkeSlaap or The Tree House's side. You did infact book for 5 guests in total, so we had to compromise and try and accommodate you to the best we could with what you booked.

The house is fitted with 6 of everything, unfortunately you had to buy extra for the people you brought along. The R 800.00 fee was merely because of the surprise regarding the extra guests you had invited. We did refund your breakage deposit in total, even after we found the damages to the washing machine and wooden cot.

The fan was an old one however it was working when we checked, and we thank you for bringing it to our attention and we have replaced it. There is an extension cord for the guests convenience, it is always left in the main bedroom for cellphone chargers, razors, hairdryers, laptops etc. The night frill was being laundered and was fitted later that day, hence the unit not being ready as mentioned above.

I guarantee, had you arrived with the correct amount of guests as per your initial booking, you would have been treated to a holiday that you would have enjoyed. Taking with you the treasured memories for a lifetime.

Kind regards,
Lorraine

The Tree House
Francios G - Dec 2017
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Francios G
Family with young children

Prakties.

Baie netjies en ruim, daar is wel DVD-speler adverteer, maar daar was geen op die perseel nie.

The Tree House's response

Thank you for the positive rating. We are happy you enjoyed your stay.
The DVD player was removed by the previous guest without our knowledge.
We have now replaced it with another one.
You should have contacted us directly to notify us that it was missing as we would have rectified it immediately.

The Tree House
Craig M - Jan 2016
Overall score
Cleanliness
5/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
5/5
Craig M
With friends

Rustig, weg van almal en alles en lekker in die natuur.

Jy is ook naby meeste van die toerisme-aktiwiteite.

From R2 200
per night (sleeps 5)
From R2 200
per night (sleeps 5)
From R2 200
per night (sleeps 5)
Make a Booking
  • Capacity: 5 people
  • Check-in: 15:00 to 17:00
    Check-out: 09:00
  • Address: 42 President Steyn Street, Sedgefield, 6573, Western Cape
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDcxYzMwOGZjLWQzZGQtNGEwOC05Y2MzLWIzZDI5NDMyMTg5OQ?w=1440&h=960&fit=crop&auto=format From R2 200  per night (sleeps 5) 3 5 1 4 42 President Steyn Street Sedgefield 6573 Western Cape 0860 022 102 15:00-17:00 09:00 -34.018727420826 22.784374505281
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