+29

16 Oceans Edge

2 reviews

Self Catering

Review Summary

3.7 out of 5from 2 reviews for 16 Oceans Edge

Cleanliness

3.5/5

Service

3.0/5

Location

4.5/5

Safety

5.0/5

Value for money

2.5/5

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Precious R - Mar 2024

Overall rating

Cleanliness

5/5

Service

5/5

Location

5/5

Safety

5/5

Value for money

4/5

Precious R

Family with young children

Comfortable.

Beautiful clean house. We loved it.

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Leon L - Dec 2023

Overall rating

Cleanliness

2/5

Service

1/5

Location

4/5

Safety

5/5

Value for money

1/5

Leon L

Family with teenagers

Teleurstellend.

Ons het glad nie lekker gebly by 16 Oceans Edge nie. Eerstens met ons aankoms het ons die yskas gevind om glad nie te werk nie; ons was belowe deur die agent dat hierdie teen die volgende oggend herstel sal word. Die hele volgende oggend was daar niemand om hierdie te herstel nie. Teen die middag was ons vertel die tegnikus is op pad in en alreeds binne Zimbali. Teen 4 uur was daar steeds geen persoon om daaraan aandag te gee nie. Hierdie was vreeslik frustrerend want as 'n familie van 7 moes ons konstant uitgeëet het aangesien die yskas buite werking was. Kos wat saamgebring was vanaf JHB het afgegaan. Die tegnikus het eers die aand opgedaag om 'n tydelike herstel te doen. Terwyl ons gewag het vir die yskas om te verkoel moes ons weer gaan uiteet, op ons terugkeer toe bevind ons 'n ander tegnikus binne die huis sonder ons toestemming. Die wasmasjien het ook probleme gegee, dit wou glad nie water uitspoel nie. Ons het met ons aankoms ook opgelet dat van die beddegoed en handdoeke vol swart merke was. Ons het gebruik gemaak van die tuimeldroër en hierdie het presies dieselfde merke op ons klere en handdoeke gemaak nes op die beddegoed. Die kombuis het 'n mengsel van eetgerei en breekware, geen volledige stelle nie. Niks pas bymekaar nie. Die potte was vasgebrand en swart gevind. Daar is nie genoeg plekmatjies vir 7 mense nie, alhoewel die huis "agt" kan slaap. Die oond het ook nie gewerk nie. Die huis word geadverteer as 4 kamers met koningingrootte-beddens. Hierdie is 'n leun. Twee kamers het koningingrootte-beddens en 2 kamers het dubbelbeddens. Die huis het vreeslik baie agterstallige onderhoudswerk: die voordeur haak vas, die handreling rondom die swembad is los, die mure aan die buitekant van die huis is vol merke. Daar is roeskolle op die oppervlakte van die wasbak se droogarea. Die stoof is swart van die aanpaksel van vuilgoed rondom die gasbrander. Die handdoeke in die gastebadkamer is heel verbleik en uitgewas. Ander handdoeke van die huis is heel deurgewas en het gate regdeur hulle. Hangers in die kaste is ook een van elke tipe, geen stelle nie. Die TV se afstandbeheerder het nie gewerk nie. Wi-Fi het slegs bo gewerk in die huis. Hierdie vakansie het na aan R10 000 per nag gekos, vir hierdie onkoste word daar verwag dat die huis goed toegerus is sowel as deeglik geïnspekteer was voor ons aankoms. Hierdie was glad nie die geval het. Ek het skaam gevoel om my familie hierheen te gebring het veral nadat ek soveel geld moes betaal het om dit te bespreek. Die agent het ook belowe dat 1 nag se koste terugbetaal sal word vir die ongerief - hierdie is na ons uitgeklok het heel vergeet. Hierdie huis in sy kondisie is nie eers die helfte van die per aand koste werd nie. Ek is bitter teleurgesteld.

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Disappointing.

We did not enjoy our stay at 16 Oceans Edge at all. First of all upon our arrival we found the fridge not working at all; we were promised by the agent that this would be repaired by the next morning. The whole next morning there was no one to repair these. By noon we were told the technician was on his way in and already inside Zimbali. By 4 o'clock there was still no person to attend to it. This was terribly frustrating because as a family of 7 we had to eat out constantly as the fridge was out of order. Food brought from JHB went down. The technician only arrived in the evening to do a temporary repair. While we waited for the fridge to cool we had to go out to eat again, on our return we found another technician inside the house without our permission. The washing machine also gave problems, it did not want to rinse water at all. We also noticed on our arrival that some of the bedding and towels were full of black marks. We used the tumble dryer and it made exactly the same marks on our clothes and towels as it did on the bedding. The kitchen has a mix of cutlery and crockery, no full sets. Nothing fits together. The pots were found burnt and black. There are not enough placemats for 7 people, although the house can sleep "eight". The oven didn't work either. The house is advertised as 4 rooms with queen size beds. This is a lean. Two rooms have queen-size beds and 2 rooms have double beds. The house has an awful lot of overdue maintenance work: the front door is stuck, the handrail around the pool is loose, the walls on the outside of the house are full of marks. There are rust spots on the surface of the sink's drying area. The stove is black from the accumulation of dirt around the gas burner. The towels in the guest bathroom are all faded and washed out. Other towels from the house were washed all the way through and had holes all over them. Hangers in the closets are also one of each type, no sets. The TV's remote control did not work. Wi-Fi only worked upstairs in the house. This holiday cost close to R10 000 per night, for this expense it is expected that the house is well equipped as well as thoroughly inspected before our arrival. This was not the case at all. I felt ashamed to bring my family here especially after paying so much money to book it. The agent also promised that 1 night's cost would be refunded for the inconvenience - this was completely forgotten after we checked out. This house in its condition is not even worth half the per night cost. I am bitterly disappointed.

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R3 800

per night (sleeps 8)

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From R3 800

per night (sleeps 8)

2 reviews

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Capacity: 8 people
Check-in: 14:00 to 19:00
Check-out: 10:00
Address: Zimbali Drive, Dolphin Coast, 4399, KwaZulu-Natal
All ages welcome