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Aerotropolis Guest Lodge

Guest House

Review Summary

3.8 out of 5from 17 reviews for Aerotropolis Guest Lodge
Cleanliness
3.9/5
Service
3.5/5
Location
3.9/5
Safety
3.8/5
Value for money
3.9/5
Lucy Nombulelo M - Dec 2022
Overall score
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Lucy Nombulelo M
With friends

Very good.

Slept with one set of linen for 4 days. Not happy.

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Aerotropolis Guest Lodge 's response

Good day Lucy,

Thank you for your feedback. Regarding the linen that wasn't changed during the 4 days, that is not right and we will take it up with the staff that was on duty. We apologise for the inconvenience it may have caused.

Best Regards

Aerotropolis Guest Lodge
Charles B - Jul 2022
Overall score
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Charles B
With spouse/partner

Functional and safe.

Hair dryer needed in the room. More hot water and remote for gate needed.

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Aerotropolis Guest Lodge 's response

Good Day Charles
Thank you for your feedback.
Hairdryers and gate controls are available from reception. We don't keep it in the rooms anymore as some of the guests are stealing it.
We will investigate the hot water for the room you have stayed in as we haven't had issues with it before.
Thank you for bringing your concerns under our attention and thank you for staying with us.
Best Regards

Aerotropolis Guest Lodge
James B - Jul 2022
Overall score
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
2/5
Value for money
3/5
James B
With spouse/partner

Goeie ligging naby die lughawe.

Die stukkende stoel en lampskerm laat mens dink die plek gaan agteruit en word nie goed bestuur nie.

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Good location near the airport.

The broken chair and lampshade make one think the place is deteriorating and not well managed.

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Aerotropolis Guest Lodge 's response

Goeiedag Truida-mart
Dankie vir die terugvoer.
Die stoel en lampskerm was beskadig deur gaste wat die aand voor julle by ons gebly het, dit is ook alreeds herstel.
Ons is trots op ons netjiese perseel en ons personeel wat dit so goed bestuur.
Groete

Aerotropolis Guest Lodge
Kobus D - Jun 2022
Overall score
Cleanliness
4/5
Service
2/5
Location
3/5
Safety
2/5
Value for money
2/5
Kobus D
With spouse/partner

Not a pleasant experience at all.

The guest lodge itself is very nice but management is a nightmare. We made arrangements that we would arrive at 21:00 because we landed at 20:30. No shuttle service had been offered by the guesthouse so we used an Uber. When we arrived at the address there was a closed gate and we had to drive all around the block coming in from another access gate, not being informed prior to the booking and costing us an additional fee on our Uber. When arriving at the guest lodge, the host was not even available and we had to wait for 30 minutes to get booked in. We were then informed that the electricity is down but on a generator which is understandable, we are dealing with loadshedding all over SA, but then the electricity went off until the next morning after 07:00 it came back for 20 minutes and went off again. We also had no hot water at all during our stay which was so inconvenient especially during winter time so we are very disappointed in our booking with this establishment.

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Aerotropolis Guest Lodge 's response

Dear Kobus,

Thank you for your feedback.

We haven't received information from you regarding arrival times or that you will be arriving at O.R. Tambo Airport for us to collect you.

Our receptionist and driver are staying on the premises to be able to accommodate guests arriving late at night.

Unfortunately, our municipality failed us with electricity that specific weekend and we do apologize that you had to experience that. We were also frustrated with the situation and were fighting with them every hour of the day. As you'll know our municipalities are a losing battle and therefor we are slowly converting to renewable energy so we can avoid situations like this.

Our geysers are also working with electricity and unfortunately, that's why there was no hot water. We do understand the disappointment and we do apologize for it, but we also use all feedback and criticism to improve wherever we can to be able to serve our guests at our best.

Kind Regards

Aerotropolis Guest Lodge
Erich L - Apr 2022
Overall score
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Erich L

Kort aandag.

Met aankoms net voor 15:00 was die motorhek stukkend en eers na die vierde keer wat ek ontvangs laat weet het die hek gaan nie oop nie, het iemand uitgekom om die hek oop te maak. Daar was ook onsekerheid oor ons bespreking en die 1 kamer vir 3 persone het nog nie 'n derde stel handdoeke gehad nie. Die warm water na die eenheid was ook eers later aangeskakel. Die terrein en buitekant van die geboue kort aandag. Kamers was netjies, maar bedlampies en blindings het beter dae geken en blindings kort 'n afstof. DStv-sein is baie onstabiel. Daar was ook glad nie koffie nie en teesakkies lê sommer oop in bakkie. Met ons vertrek was die hek nog steeds nie herstel nie. Dit is duidelik dat die lodge eens op 'n tyd baie goeie standaard gehad het, maar volgens my het die eienaar al voor Covid belangstelling verloor en plek laat agteruitgaan.

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Short attention span.

On arrival just before 15:00 the car gate was broken and only after the fourth time I informed reception that the gate would not open, someone came out to open the gate. There was also uncertainty about our reservation and the 1 room for 3 people did not yet have a third set of towels. The hot water to the unit was also not turned on until later. The grounds and exterior of the buildings need attention. Rooms were tidy, but bedside lamps and blinds have seen better days and blinds need a duster. DStv signal is very unstable. There was also no coffee at all and tea bags were lying open in the van. When we left, the gate was still not fixed. It is clear that the lodge once had a very good standard, but in my opinion the owner lost interest even before Covid and let the place deteriorate.

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Aerotropolis Guest Lodge 's response

Dankie vir jou terugvoer.

Ons was bewus van die buitemure veral in die parkeerterein wat herstelwerk benodig het. Ons kan met n positiewe gesindheid se laat dit afgehandel is en laat ons Lodge weer netjies vertoon van buite af.

Ons kan ongelukkig nie saam stem met die aantuiging laat ons Lodge al voor Covid afgeskeep is nie. Ons was en is nogsteeds 1 van die top lodges in die omgewing.

Ons is bewus van klein verbeterings wat gedoen moet word en ons werk hard daaraan om dit so spoedig as moontlik te herstel.

Ongelukkig het Covid ons n groot knou gegee. Ons is gelukkig om te se laat die bedryf weer stadig besig is om te herstel en dat ons positief is laat ons Lodge binne die volgende maand weer op n hoë standaard sal bedryf word.

Daar is 3 nuwe werknemers aangestel vanaf 1 April om te sorg laat alles vlot verloop en laat al ons gaste n goeie ervaring sal he.

Aerotropolis Guest Lodge
Smangele M - Jan 2022
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Smangele M
With friends

Lovely.

We really enjoyed our stay, everything was good and the service was excellent.

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Martin S - Dec 2021
Overall score
Cleanliness
2/5
Service
1/5
Location
4/5
Safety
3/5
Value for money
3/5
Martin S
With friends

Een werker vir ontvangs, bestuurder. Geen uniform.

Onnet ontvangspersoon.

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One worker for reception, manager. No uniform.

Net recipient.

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Vans G - Nov 2021
Overall score
Cleanliness
4/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
4/5
Vans G
With spouse/partner

Die gastehuis is baie netjies en mooi.

Ons was baie tevrede met die kamer, netheid ens., maar daar is etlike probleme wat ons ondervind het: Eerstens neem die GPS jou na 'n hek toe van die sekuriteitsarea, maar jy kan glad nie daar inkom nie en moet jy reg rondom die hele area ry en by die ingangshek van die sekuriteitsarea stuur hulle jou weer na 'n volgende ingang! Ons het gelukkig in die daglig daar aangekom anders sou ons dit nooit gekry het van Pretoria af nie. Ons was toe by 'n funksie en toe ons terugkom en 'n glas wyn in die kamer wou drink was daar geen glase nie! Nie eers vir water nie, en kon ons nie in die kombuis ingaan om glase te kry nie. Toe ons koffie/tee wou maak was daar nie 'n enkele teelepel om die teesakkie uit die beker te haal of om te roer nie.

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The guest house is very neat and beautiful.

We were very happy with the room, cleanliness etc., but there are several issues we encountered: First, the GPS takes you to a gate from the security area, but you can't get in at all and have to go around the whole area drive and at the entrance gate of the security area they send you again to another entrance! Luckily we got there in daylight otherwise we would never have found it from Pretoria. We were at a function then and when we came back and wanted to drink a glass of wine in the room there were no glasses! Not even for water, and we couldn't go into the kitchen to get glasses. When we wanted to make coffee/tea there was not a single teaspoon to remove the tea bag from the cup or to stir.

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Graeme S - Oct 2021
Overall score
Cleanliness
4/5
Service
2/5
Location
4/5
Safety
3/5
Value for money
4/5
Graeme S
Individual traveler

Would not stay there again.

Unprofessional receptionist. The remote for the gate didn't work. The neighbour played his drum set until midnight - could be heard very loudly in the room even with doors and windows closed. No air-con and the mounted fan could not reach the plugs and no extension cord to plug it into.

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Judy S - Jul 2021
Overall score
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Judy S
With friends

Very pleasant stay, will recommend to friends. Close to airport, which was very convenient.

Very pleasant stay. Close to airport. Very convenient.

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Jannie P - Apr 2021
Overall score
Cleanliness
4/5
Service
2/5
Location
3/5
Safety
4/5
Value for money
3/5
Jannie P
With friends

Teleurgesteld.

Verkeerde kamers gekry. Het enkelbed-kamers bespreek, maar dubbbelkamer gekry. Eers handdoeke gekry 16:00. TV nie gewerk nie, moes eers reggemaak word. Bietjie teleurgesteld gewees.

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Disappointed.

Got wrong rooms. Booked single bed rooms but got double room. Only got towels at 16:00. TV not working, had to be fixed first. Was a bit disappointed.

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Mias S - Mar 2021
Overall score
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Mias S
With spouse/partner

Swakste gastehuis nog.

Die gastehuis is nie foto's werd op julle blad nie, ook nie die geld nie, swak is nie die woord nie, geen ontvangs. Ons staan halfuur en langer by hek, sal vir niemand aanbeveel nie, my geld gemors.

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Worst guest house yet.

The guest house is not worth the photos on your page, nor the money, poor is not the word, no reception. We stand at the gate for half an hour and longer, would not recommend to anyone, waste of my money.

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Egbert S - Nov 2020
Overall score
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Egbert S
Family with young children

Rustig, skoon en goed geleë.

Fasiliteite was mooi skoon, personeel was baie vriendelik. Baie naby O.R. Tambo.

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Quiet, clean and well located.

Facilities were nice and clean, staff were very friendly. Very close to O.R. Tambo.

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Sonjia J - Mar 2020
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Sonjia J
With spouse/partner

Baie netjies en ruim.

Sien sterre.

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Very neat and spacious.

See stars.

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Martlie J - May 2019
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Martlie J
With spouse/partner

Alles wat ons nodig gehad het. Baie dankie!

Die personeel was baie behulpsaam en vriendelik. Die vervoerdiens was betyds. Die ontbyt smaaklik en keurig. Pragtige agtergrondmusiek.

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Everything we needed. Thank you very much!

The staff were very helpful and friendly. The transport service was on time. The breakfast tasty and exquisite. Beautiful background music.

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Louis F - Nov 2018
Overall score
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
4/5
Louis F
On business

Netjies en goed geleë.

Die gastehuis is netjies en goed geleë. My gevoel is dat die ontbyt en die organisering rondom dit bietjie moet verbeter. Die water in die stort was baie swak, maar verder was dit oor die algemeen goed.

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Neat and well located.

The guesthouse is neat and well located. The breakfast and organizing it must improve. The water in the shower was very weak, but overall it was a good stay.

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Hanneli D - Jun 2018
Overall score
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Hanneli D
On business

Pleasant surprise.

I was pleasantly surprised with the comfortable room and friendly service! I also got a discount. Their burgers are yummy.

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Aerotropolis Guest Lodge 's response

Good Day Hanneli,

Thank you for staying with us and for the kind feedback. It was a pleasure hosting you.

Best Regards

Aerotropolis Guest Lodge
From R995
R995 R846
per night (sleeps 4)
From R995
R995 R846
per night (sleeps 4)
From R995
R995 R846
per night (sleeps 4)
Make a Booking
  • Free cancellation up to 1 week before your stay!
  • Capacity: 30 people
  • Check-in: 14:00 to 00:00
    Check-out: 10:00
  • Address: 30 Eland Road, Nimrod Park, Kempton Park, 1619, Gauteng
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAfcb3f1a3bc57167107ae5480e357419cec77c5cda5d6b5b4b505cee3d15efbe6319ae371d95a85d97844022f766ae27dc34f?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R995 nowFrom R846 per night (sleeps 4) 17 5 1 4 30 Eland Road Nimrod Park 1619 Gauteng 021 201 8900 14:00-00:00 10:00 -26.089833333333 28.2435
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