Aerotropolis Guest Lodge
Review Summary
Alinda D - Feb 2023
Overall score
Die verblyf was nie wat ek verwag het vir die prys nie.
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The stay was not what I expected for the price.
There is no air conditioning in the room. Also no fans which makes it pretty awkward with load shedding. No fridge. We had to throw away all our takeaway box food because it was full of ants. There is also no microwave in the room. Not even teaspoons.
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Sanelisiwe K - Jan 2023
Overall score
Value for money.
Lucy Nombulelo M - Dec 2022
Overall score
Very good.
Aerotropolis Guest Lodge 's response
Good day Lucy,
Thank you for your feedback. Regarding the linen that wasn't changed during the 4 days, that is not right and we will take it up with the staff that was on duty. We apologise for the inconvenience it may have caused.
Best Regards
Charles B - Jul 2022
Overall score
Functional and safe.
Aerotropolis Guest Lodge 's response
Good Day Charles
Thank you for your feedback.
Hairdryers and gate controls are available from reception. We don't keep it in the rooms anymore as some of the guests are stealing it.
We will investigate the hot water for the room you have stayed in as we haven't had issues with it before.
Thank you for bringing your concerns under our attention and thank you for staying with us.
Best Regards
Truida-mart B - Jul 2022
Overall score
Goeie ligging naby die lughawe.
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Good location near the airport.
The broken chair and lampshade make one think the place is deteriorating and not well managed.
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Aerotropolis Guest Lodge 's response
Goeiedag Truida-mart
Dankie vir die terugvoer.
Die stoel en lampskerm was beskadig deur gaste wat die aand voor julle by ons gebly het, dit is ook alreeds herstel.
Ons is trots op ons netjiese perseel en ons personeel wat dit so goed bestuur.
Groete
Kobus D - Jun 2022
Overall score
Not a pleasant experience at all.
Read moreAerotropolis Guest Lodge 's response
Dear Kobus,
Thank you for your feedback.
We haven't received information from you regarding arrival times or that you will be arriving at O.R. Tambo Airport for us to collect you.
Our receptionist and driver are staying on the premises to be able to accommodate guests arriving late at night.
Unfortunately, our municipality failed us with electricity that specific weekend and we do apologize that you had to experience that. We were also frustrated with the situation and were fighting with them every hour of the day. As you'll know our municipalities are a losing battle and therefor we are slowly converting to renewable energy so we can avoid situations like this.
Our geysers are also working with electricity and unfortunately, that's why there was no hot water. We do understand the disappointment and we do apologize for it, but we also use all feedback and criticism to improve wherever we can to be able to serve our guests at our best.
Kind Regards
Erich L - Apr 2022
Overall score
Kort aandag.
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Short attention span.
On arrival just before 15:00 the car gate was broken and only after the fourth time I informed reception that the gate would not open, someone came out to open the gate. There was also uncertainty about our reservation and the 1 room for 3 people did not yet have a third set of towels. The hot water to the unit was also not turned on until later. The grounds and exterior of the buildings need attention. Rooms were tidy, but bedside lamps and blinds have seen better days and blinds need a duster. DStv signal is very unstable. There was also no coffee at all and tea bags were lying open in the van. When we left, the gate was still not fixed. It is clear that the lodge once had a very good standard, but in my opinion the owner lost interest even before Covid and let the place deteriorate.
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Aerotropolis Guest Lodge 's response
Dankie vir jou terugvoer.
Ons was bewus van die buitemure veral in die parkeerterein wat herstelwerk benodig het. Ons kan met n positiewe gesindheid se laat dit afgehandel is en laat ons Lodge weer netjies vertoon van buite af.
Ons kan ongelukkig nie saam stem met die aantuiging laat ons Lodge al voor Covid afgeskeep is nie. Ons was en is nogsteeds 1 van die top lodges in die omgewing.
Ons is bewus van klein verbeterings wat gedoen moet word en ons werk hard daaraan om dit so spoedig as moontlik te herstel.
Ongelukkig het Covid ons n groot knou gegee. Ons is gelukkig om te se laat die bedryf weer stadig besig is om te herstel en dat ons positief is laat ons Lodge binne die volgende maand weer op n hoë standaard sal bedryf word.
Daar is 3 nuwe werknemers aangestel vanaf 1 April om te sorg laat alles vlot verloop en laat al ons gaste n goeie ervaring sal he.
Smangele M - Jan 2022
Overall score
Lovely.
Martin S - Dec 2021
Overall score
Een werker vir ontvangs, bestuurder. Geen uniform.
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One worker for reception, manager. No uniform.
Net recipient.
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Vans A - Nov 2021
Overall score
Die gastehuis is baie netjies en mooi.
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The guest house is very neat and beautiful.
We were very happy with the room, cleanliness etc., but there are several issues we encountered: First, the GPS takes you to a gate from the security area, but you can't get in at all and have to go around the whole area drive and at the entrance gate of the security area they send you again to another entrance! Luckily we got there in daylight otherwise we would never have found it from Pretoria. We were at a function then and when we came back and wanted to drink a glass of wine in the room there were no glasses! Not even for water, and we couldn't go into the kitchen to get glasses. When we wanted to make coffee/tea there was not a single teaspoon to remove the tea bag from the cup or to stir.
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Graeme S - Oct 2021
Overall score
Would not stay there again.
Jydy S - Jul 2021
Overall score
Very pleasant stay, will recommend to friends. Close to airport, which was very convenient.
Jannie P - Apr 2021
Overall score
Teleurgesteld.
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Disappointed.
Got wrong rooms. Booked single bed rooms but got double room. Only got towels at 16:00. TV not working, had to be fixed first. Was a bit disappointed.
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Mias S - Mar 2021
Overall score
Swakste gastehuis nog.
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Worst guest house yet.
The guest house is not worth the photos on your page, nor the money, poor is not the word, no reception. We stand at the gate for half an hour and longer, would not recommend to anyone, waste of my money.
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Egbert S - Nov 2020
Overall score
Rustig, skoon en goed geleë.
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Quiet, clean and well located.
Facilities were nice and clean, staff were very friendly. Very close to O.R. Tambo.
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Sonjia J - Mar 2020
Overall score
Baie netjies en ruim.
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Very neat and spacious.
See stars.
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Martlie J - May 2019
Overall score
Alles wat ons nodig gehad het. Baie dankie!
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Everything we needed. Thank you very much!
The staff were very helpful and friendly. The transport service was on time. The breakfast tasty and exquisite. Beautiful background music.
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Louis F - Nov 2018
Overall score
Netjies en goed geleë.
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Neat and well located.
The guesthouse is neat and well located. The breakfast and organizing it must improve. The water in the shower was very weak, but overall it was a good stay.
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Hanneli D - Jun 2018
Overall score
Pleasant surprise.
Aerotropolis Guest Lodge 's response
Good Day Hanneli,
Thank you for staying with us and for the kind feedback. It was a pleasure hosting you.
Best Regards
- Free cancellation up to 1 week before your stay!
- Capacity: 30 people
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Check-in: 14:00 to 00:00
Check-out: 10:00 - Address: 30 Eland Road, Nimrod Park, Kempton Park, 1619, Gauteng
- All ages welcome