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Brackens Guest House

Guest House

Review Summary

4.1 out of 5from 7 reviews for Brackens Guest House
Cleanliness
3.9/5
Service
3.9/5
Location
4.6/5
Safety
4.1/5
Value for money
3.9/5
Saajida H - May 2022
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Saajida H
With spouse/partner

It was a pleasant stay, and the guesthouse was very accommodating with me and my dog.

See stars.

Steven G - Jul 2021
Overall rating
Cleanliness
1/5
Service
1/5
Location
4/5
Safety
1/5
Value for money
2/5
Steven G
On business

We are living in Covid times, there is no one who wears mask at Brackens.

There are no extra blanket in the rooms, shower system is so poor that while showering suddenly the cold water runs. During breakfast time no one attend you immediate.

Brackens Guest House 's response

Hi Steven Gumbi,

I am sorry that you found your stay to be below the standards that we try and offer but I would have expected you to mention something to me personally the next day which would have allowed me the oppurtunity to rectify the issues.

Yes we do live in a pandemic at present, whilst we do have masks and sanitiser which we use when out in public, we are in a private space and don't get within 1.5 metres of anyone, only meet in open spaces and don't enter into the guests rooms.
During the breakfast service, Patience the waitron always wear or is suppose to be wearing her mask when taking the breakfast orders.

I am also surprised that you had to wait to be served as my staff are in the kitchen watching and waiting for the guests to come into the breakfast room and normally the guests would help themselves to the yoghurts, cereals and juices whiIst their order is taken and prepared. I have taken note and will speak to my staff once again.
I did explain that all our beds had electric blankets and that there were in fact extra blankets in the cupboards.
You were given 2 rooms which run on separate geysers and unsure which room had water temperature issues. We explained to all our guests coming in that our hot water is provided by gas geysers. In operating these systems, the hot tap has to be opened fully and then the desired temperature is adjusted with the cold tap, generally we don't have an issue with a sudden surge of cold unless ;
1) The hot tap wasn't fully opened.
2) The gas has run out or low which can happen unexpectedly
3) The municipal water pressure dropped too low.

All said and done, I have explained the possible reasons for the issues you experienced and apologise for the inconveniences encountered by yourself and your colleague.

Brackens Guest House
Kemp M - Mar 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Kemp M
With friends

Wel geleë vir ons besoek in Hillcrest.

Baie vriendelike gasheer en goeie fasiliteite.

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Great location for our visit to Hillcrest.

Very friendly host and great facilities.

This review has been translated.
View original in Afrikaans.

Attie V - Jul 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Attie V
With spouse/partner

Baie lekker!

Die kamers kort yskassies.

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Translate to English.

Very nice!

The rooms lack small fridges.

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View original in Afrikaans.

Sibongiseni N - Dec 2012
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Sibongiseni N

Not bad

Did not spend much time at the place, but it was convenient.

Alan H - Oct 2012
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Alan H
With spouse/partner

Great

Wonderful location, felt very safe.

Roxana L - Jul 2012
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Roxana L
Family with teenagers

Thanks James, we had a great experience, will be glad to be back in the near future!

Thanks James, we had a great experience, will be glad to be back in the near future! Hope Theo has not gotten into trouble again :)

From
R1 150
per night, for 2 ppl
From
From R1 150
per night, for 2 ppl
From
R1 150
per night, for 2 ppl
Make a Booking
  • Capacity: 13 people
  • All ages welcome
  • Check-in: 12:00 to 18:00
    Check-out: 10:00
  • Address: 20 Nqutu road, Hillcrest, 3610, KwaZulu-Natal
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJGVjZThiMjMxLTNiOTYtNGU1ZC1iMzBlLTNhYWU2ZTNiMjI1YQ?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 150 per night, for 2 ppl 7 5 1 5 20 Nqutu road Hillcrest 3610 KwaZulu-Natal 021 201 8900 12:00-18:00 10:00 -29.773485492241 30.766568183899
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