Review Summary
Marilette B - Feb 2023
Overall score
Baie onaangename ervaring.
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Very unpleasant experience.
Room layout not at all according to photo representation, furniture seems to have been moved in at the last minute. Only one easy chair in the room. Room smells stuffy and musty. Interior curtains plastic and dirty. Bedside lamp on wall out of order.
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Brooklyn Manor 's response
Goeie dag Marilette, baie dankie vir u terugvoer. Dankie ook vir die baie positiewe kommentaar omtrent die Ligging en die Sekuriteit. Sekuriteit is vir ons uiters belangrik. Dankie ook vir die punte van kommer wat u uitgewys het. Ons laat altyd ons staff en bestuur kwaliteit kontrole doen op die eenhede. U kommentaar is deurgestuur na 'housekeeping' sodat hulle ondersoek kan instel. Ons ondervind regtig baie positiewe kommentaar omtrent hierdie spesifieke eenheid, dus neem ons u opmerkings met baie erns op. Baie dankie.
Jacques B - Dec 2022
Overall score
Not what was expected!
Brooklyn Manor 's response
Good day Jacques, thank you for your feedback. Please note that we try and be as transparent as possible when it comes to our room amenities and on-site facilities. Therefore please do in future book the room type that is most convenient for your needs. We did provide you with an additional fan in the room, there is also sufficient heating in all rooms. Thank you.
Louis F - Oct 2022
Overall score
Nie wat ek verwag het nie.
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Not what I expected.
The guest house has much more potential and one can see that the owners do not bother with maintenance etc. not. Everything is dated.
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Brooklyn Manor 's response
Goeie dag Louis, baie dankie dat jy my oproep geneem het. Soos genoem is dit vir ons uiters belangrik om te verstaan waar ons moet en kan verbeter. Soos per jou terugvoer was daar sekere aspekte wat nie duidelik aan jou gekommunikeer was nie soos bv. die ontbyt opset, tye en so meer. Ons sal seker maak die span fokus op die kommunikasie en dat dit voldoende is.
Baie dankie vir die komplimente omtrent die gebou self en die tuine, en so ook die ligging van Brooklyn Manor. Ons waardeer dit.
Marizelle V - Jul 2022
Overall score
Baie vriendelik, skoon en genoeg spasie vir my hele gesin.
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Very friendly, clean and enough space for my whole family.
There is enough space for children to get rid of their energy. The rooms are clean and also offer enough space for larger families. We will book at Brooklyn Manor again.
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Brooklyn Manor 's response
Goeie dag Marizelle, baie dankie vir die positiewe terugvoer en die mooi woorde, ons waardeer dit opreg. Ons sien uit om jou weer te verwelkom.
Pieter V - Jun 2022
Overall score
Goed.
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Well.
Thank you for providing another room as my wife cannot climb stairs. Unfortunately the room was not up to standard. No hot water in the bathroom sink. Microwave is not very clean. The TV doesn't work. We paid for a deluxe room but the one we got in return was not that good. My mistake about the stairs - didn't think of that when booking.
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Brooklyn Manor 's response
Hi Pieter, baie dankie vir die terugvoer. Dankie vir die 5 uit 5 sterre gegee vir die ligging en sekuriteit. Ons is jammer om te verneem oor die eenheid wat nie op standaard was nie. Die bestuur doen altyd kwaliteit kontrole voor aankoms, dus sal ons dit bespreek met die span aan diens. Ons vra altyd dat ons gaste ons in kennis stel onmiddelik indien daar iets is wat onder ons aandag gebring moet word, sodat ons dadelik en op die perseel kan regstel. Dankie Pieter.
Pieta S - May 2022
Overall score
Baie mooi plek.
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Very nice place.
Friendly service. Quiet environment. Very nice place. With everything you need.
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Brooklyn Manor 's response
Hi Andriëtte,
Thank you so much for this wonderful feedback, we really appreciate it. Hope to see you back soon.
Thank you.
Yolanda T - Apr 2022
Overall score
Uitstekende verblyf, 10 uit 10.
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Excellent stay, 10 out of 10.
Excellent, Brooklyn Manor exceeded our expectations. Beautiful garden, nicest rooms with durable bedding.
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Brooklyn Manor 's response
Hi Yolanda, thank you so much for this amazing feedback, we really appreciate it!
Dankie.
Dirk J - Apr 2022
Overall score
Rustige atmosfeer.
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Calm atmosphere.
Very neat house dating from the last century. Very peaceful environment with friendly staff. Rooms are very neat and met our needs.
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Brooklyn Manor 's response
Good day Dirk, thank you so much for this amazing feedback, we really do appreciate it!
Kom kuier gou weer. Groete.
Jaco K - Mar 2022
Overall score
Skoon, stil, heerlike atmosfeer, fantastiese diens.
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Clean, quiet, lovely atmosphere, fantastic service.
Beautiful building, lovely garden, quiet and peaceful! Very good service!
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Brooklyn Manor 's response
Thank you so much for this amazing feedback, we really appreciate it! Hope to see you back soon.
Thank you/Dankie!
Linda P - Apr 2022
Overall score
Aangenaam.
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Pleasant.
Very central location.
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Adrien T - Mar 2022
Overall score
Ons het lekker gebly!
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We had a great stay!
They went to great lengths to accommodate our two year old.
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Brooklyn Manor 's response
Thank you so much for this amazing feedback, we really appreciate it! We are always happy to go out of our way to accommodate our guests and their needs.
Pieter B - Sep 2021
Overall score
Aangename omgewing, stil en rustig.
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Pleasant surroundings, quiet and peaceful.
The room was comfortable and clean, and the check-in was very quick, no long wait. Site where guest house is located is neat, clean and creates a calm and peaceful atmosphere.
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Brooklyn Manor 's response
Pieter, thank you so much for this amazing feedback, we really appreciate it! Hope to see you back soon.
Peter D - Jul 2021
Overall score
Aangenaam, warm en gesellig. Dankie.
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Pleasant, warm and cozy. Thank you.
We had no trouble locating Brooklyn Manor. It was a warm welcome and very hospitable. The beds were cozy and the bathroom clean and comfortable as was the rest of the guest house. Thank you very much for your friendly service.
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Dirk O - Jun 2021
Overall score
Lieflike ou dubbelverdiepinghuis, so mooi ingerig!
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Lovely old double storey house, so nicely decorated!
We will definitely stay at Brooklyn Manor again when we need accommodation in Pretoria again. The beds slept great! Memory received us very kindly and helpfully and is definitely an asset to the guest house.
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Steve C - Jun 2021
Overall score
Neat, clean accomodation but breakfasts are very expensive
Read moreJohannes Jp M - Jun 2021
Overall score
Slegs oornag.
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Overnight only.
Overnight after a visit in the Cape. Place is very clean and quiet. Bedding was pretty clean.
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Antjie C - May 2021
Overall score
Brooklyn Manor is uniek en ek het 'n rustigheid beleef was verfrissend is.
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Brooklyn Manor is unique and I experienced a tranquility that was refreshing.
The whole atmosphere is calm and authentic. The biggest compliment I can give is the mattress used on the bed is of a very high standard. I would definitely stay there again.
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Magda V - May 2021
Overall score
Rustig.
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Restful.
We were kindly received and the room was spacious and tidy. Beautiful garden.
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Linette N - Apr 2021
Overall score
Baie mooi - so lekker gebly!
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Very beautiful - such a nice stay!
Brooklyn Manor - Wow! It was really something special to stay here and would really recommend!
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Burnie N - Apr 2021
Overall score
Voorwaar 'n aangename verrassing!
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A pleasant surprise indeed!
The building's architecture and furnishings refer to a forgotten past era, but the service and facilities endorse today's modern standards and expectations when it comes to luxury, privacy and comfort. It was really nice to be able to stay here. The fact that this institution is willing to drop its price in tough economic times will definitely get my recommendation and further support in the future.
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Raymandi G - Apr 2021
Overall score
Baie mooi, veilig en privaat.
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Very nice, safe and private.
Shower head needs replacing at room 4, but the rest of the place is neat and nicely maintained. Will definitely book there again in the future.
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Suretha D - Apr 2021
Overall score
Nie ingenome nie.
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Not pleased.
Was told there was a shower which was not the case, only hand held shower head. Curtains in the bathroom shine through onto the courtyard where you have to stand in the bath and shower. Television is all the old SABC channels. Mattress of the bed is also past its time.
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Brooklyn Manor 's response
Hi Suretha, vertrou dit gaan goed. Baie dankie vir die terugvoer. Let asb dat ons alle terugvoer met erns opneem en dat ons deurlopend ons diens en produk wil verbeter.
Ons sal beslis kyk na die stort en gordyne soos genoem, ons het nog nooit in die verlede enige probleme hiermee gehad nie en ook geen gas het dit aan ons genoem of negatiewe terugvoer hieromtrent gebied nie.
Met betrekking tot die kanale. Ons het Open View in al die eenhede, wat menigde kanale insluit onderandere Fliek, Musiek, Afrikaans en Kinder kanale. Ons het ook Supersport en ander kanale in die "lounge" area wat vrylik beskikbaar is vir almal.
Weereens dankie vir die terugvoer.
Marika V - Mar 2021
Overall score
Baie netjies, skoon en rustig.
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Very neat, clean and peaceful.
Thank you very much for the evening's tranquility, it was very pleasant.
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Rouvé D - Mar 2021
Overall score
Baie gerieflike oorslaap op pad na die O.R. Tambo Lughawe die volgende oggend.
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Very comfortable overnight stay on the way to the O.R. Tambo Airport the next morning.
We were under the impression that the accommodation included bed and breakfast, but found out it was just a bed. At the discounted price it was still value for money.
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Louis B - Mar 2021
Overall score
Aangename plek om te bly.
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Pleasant place to stay.
Friendly reception, beautiful room and guest house.
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Brooklyn Manor 's response
Goeie dag Louis, baie dankie vir die wonderlike terugvoer. Ons waardeer dit onsettend baie, hoop om julle gou weer te sien. Dankie.
Johan L - Mar 2021
Overall score
Ons was baie teleurgesteld met Brooklyn Manour.
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We were very disappointed with Brooklyn Manour.
I make a lot of use of the website's service but am not very happy with the last guest house. First, we didn't get the room we booked as there was apparently a family with children who needed the room. This was discussed with us and my wife made a concession as they said they would make another plan. An extra bed was then carried into our room and my feeling is that they might as well have done it for the family with children. Secondly, it was very inconvenient to then be moved to the upper floor as my wife has an injured knee. Thirdly, the room leaves a lot to be desired as it was not very clean. There was a lot of dust in various areas in the room and bathroom. I don't expect miracles, but this was not a good experience. I hope to hear from you soon. Regards. Johan.
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Brooklyn Manor 's response
Hi Johan, baie dankie vir jou terugvoer. Ek's jammer om te hoor oor julle negatiewe ervaring, ons probeer altyd die beste produk en diens lewer. Met aankoms het ons die ander kamer opsie vir jou vrou gegee, wat ook 'n groter badkamer het met 'n bad en 'n stort. Sy het ons laat verstaan dit is 100% in die haak en dat daar nie probleme is nie.
Ons het ander grondeenhede ook beskikbaar gehad, dus sou ons daardie opsies ook vir haar gewys het indien sy genoem het sy't probleme met haar knieg. Weereens daar was geensins kommunikasie van haar kant af nie en sy was gelukkig met die opsie wat vir haar gegee was. Dus kan ons nie die ongelukkigheid verstaan nie.
Dankie vir die positiewe kommentaar en 'review' oor die ligging en sekuriteit, ons waardeer dit!
Michelle M - Jan 2021
Overall score
Gerieflike oornagverblyf.
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Comfortable overnight accommodation.
Comfortable, neat and clean accommodation in Brooklyn, close to university, shops and restaurants. Very calm and quiet. Friendly reception and safe parking.
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Brooklyn Manor 's response
Good day Michelle, thank you so much for this lovely feedback, we appreciate it. Hope to see you back soon.
Willa H - Dec 2020
Overall score
Tradisionele gastehuis met ’n ongelooflike mooi tuin.
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Traditional guest house with an incredibly beautiful garden.
Spacious, comfortable rooms. Beautiful pool and garden to dream of.
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Brooklyn Manor 's response
Good day Willem, thank you so much for this amazing feedback. We hope to see you back soon.
Delni R - Dec 2020
Overall score
Swak kliëntediens.
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Poor customer service.
We had no hot water due to a power problem in the area. This was not discussed or communicated with us at all. We traveled from afar and it was very inconvenient. Would have happily stayed elsewhere if they had let us know about the problem. Carpets in the room also had a smell.
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Brooklyn Manor 's response
Hi Delni, dankie vir jou terugvoer. Soos bespreek op die dag, het ons als gedoen in ons vermoë om julle bytestaan. Ongelukkig is externe faktore soos krag onderbreukings buite ons beheer, en dis ongelukkig iets wat alle instansies mee sukkel. Jy sal bly wees om te hoor dat ons wel 2 x generators op die perseël het wat hopenlik 'n verskil sal maak. Hoop ons kry die geleentheid om julle weer te sien en ons goeie produk en diens uitebeeld.
Raynier M - Nov 2020
Overall score
Daar was ’n misverstand met aankoms, maar daar is groot om verskoning gevra en selfs ’n bottel wyn gegee.
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There was a misunderstanding on arrival, but they apologized profusely and even gave a bottle of wine.
We enjoyed it very much. Pool clean, rooms clean, tidy and would go again anytime.
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Brooklyn Manor 's response
Good day Raynier, thank you so much for this amazing feedback. You are always welcome back.
Hannes C - Nov 2020
Overall score
Ouwêreld met luukse afwerking.
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Old world with luxury finish.
A very old building, very neatly restored and converted. Here and there there are small signs where maintenance is needed, but this does not detract from the rest. Although we did not enjoy breakfast, R150 per head sounds quite rough. Rooms need air conditioning or ceiling fan for the hot nights. The table fan does not do the job and is noisy and intrusive. Apart from the water being cut off, beyond the control of the lodge, our stay was very pleasant.
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Brooklyn Manor 's response
Good day Hannes, thank you for this great feedback. Thank you for your understanding, you've been great and you are always welcome back.
Zelda F - Nov 2020
Overall score
Ek het baie meer verwag.
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I expected much more.
Could have been cleaner for a 4 star for sure. Disappointed in the mold in the shower. 4 bulbs out. Fan base faulty. All my belongings were moved around during the cleaning. The 1st rule of housekeeping is that you never move the guest's belongings. Needed help twice and couldn't find anyone on site to help. No safe in room and this is a 4 star requirement. Even with 40% off it was not value for money.
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Brooklyn Manor 's response
Hi Zelda, baie dankie vir jou terugvoer. Ons is jammer om hierdie terugvoer te ontvang, want op die perseel was jy hoogs gelukkig met akkommodasie en baie dankbaar. Ons vra weereens omverskoning vir die items wat effens rondgeskuif was, die dames probeer maar altyd die kamers netjies hou en hulle bedoeling was goed. Jy sal bly wees om te hoor dat daar menigde verbeteringe aan die kamers aangebring was in die laaste ruk, dus hoop ons jou weer te sien. Dankie.
Heloise W - Nov 2020
Overall score
Oornag in Pretoria om inkopies te doen.
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Overnight in Pretoria to do some shopping.
The rooms are not very private and well appointed. There were not even bedside tables and had to request specially to get enough coffee, milk and sugar for 2 people for two drinks. The atmosphere wasn't very quiet either with other guests chatting outside until late at night within earshot of our room and other guests coming home between 1 and 2am and easily talking loudly for an hour. The place felt like a commune without any privacy. Reception was friendly but did not inform us about the possibility of breakfast or any other drinks that one could have ordered.
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Brooklyn Manor 's response
Good day Heloise, thank you so much for this amazing feedback. We hope to see you back soon!
Renae B - Oct 2020
Overall score
Baie mooi huis en tuin. Vriendelike ontvangs.
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Very nice house and garden. Friendly reception.
Calvin and Ashley went out of their way to accommodate us.
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Brooklyn Manor 's response
Good day Renae, thank you so much for this amazing feedback. We hope to see you back soon.
Gert S - Oct 2020
Overall score
Rustig
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Restful
Atmosphere is fantastic
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Brooklyn Manor 's response
Good day Gert, thank you so much for this wonderful feedback. We hope to see you back soon.
Mariét S - Feb 2018
Overall score
Voel of mens by die huis is.
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Feels like you are at home.
Feels like you are at home, food was also very tasty. Just my baby and I were there and it worked very well with a small baby.
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Brooklyn Manor 's response
Good day Mariét, thank you so much for this wonderful feedback. We hope to see you back soon.
Waldo K - Mar 2016
Overall score
Die ligging is reg en diens vriendelik.
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The location is right and service friendly.
I was in PTA for a race at Phobians and had a great stay. I missed the breakfast, but got a chance to take a quick shower after the race before checking out.
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- Free cancellation up to 1 week before your stay!
- Capacity: 14 people
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Check-in: 14:00 to 20:00
Check-out: 10:00 - Address: 323 Anderson Street, Brooklyn, Pretoria, 0181, Gauteng
- All ages welcome