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Claudia’s Haven

Self Catering

Review Summary

4.1 out of 5from 8 reviews for Claudia’s Haven
Cleanliness
4.1/5
Service
3.9/5
Location
4.3/5
Safety
4.4/5
Value for money
4.0/5
Adrinette M - Mar 2024
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Adrinette M
With friends

Die verblyf was ideaal vir die doel van ons besoek - die TRAC N4 Elands marathon.

Die verblyf was netjies en gerieflik en het alles gehad wat ons benodig het. Die huis het 'n heerlike stoep en 'n groot omheinde tuin. Daar was kommunikasie van die gasvrou oor die onvoorsiene kragonderbreking. Daar is gasplate, LED ligte, groot kerse en 'n UPS beskikbaar om te help in tye van 'loadshedding'. Die een frustrasie wat ons wel ervaar het - en wat ook voorheen in "reviews" genoem is, is dat die opsigter, ongelukkig nie die geyser of yskas aanskakel voor die gaste arriveer nie. Dus het een van die gaste toe hy 20:00 gaan stort, 'n koue stort gehad, want ons het toe eers besef dat die geyser nooit aangeskakel is nie. Die gasvrou moet asb herinner om 'n uur voor gaste arriveer, die yskas/vrieskas en geyser aan te skakel.

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The accommodation was ideal for the purpose of our visit - the TRAC N4 Elands marathon.

The accommodation was neat and comfortable and had everything we needed. The house has a lovely porch and a large enclosed garden. There was communication from the hostess about the unforeseen power outage. There are gas plates, LED lights, large candles and a UPS available to help in times of 'loadshedding'. The one frustration we did experience - and which was also previously mentioned in "reviews" - is that the caretaker unfortunately does not turn on the geyser or fridge before the guests arrive. So when one of the guests went to take a shower at 20:00, he had a cold shower, because we only then realized that the geyser was never turned on. Please remind the hostess to switch on the fridge/freezer and geyser an hour before guests arrive.

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Chris B - Feb 2024
Overall rating
Cleanliness
2/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
1/5
Chris B
With spouse/partner

Ons het glad nie daar oornag nie en het die eienaar onmiddelik in kennis gestel.

Ons was glad nie tevrede met die akkommodasie nie, glad nie waarde vir die bedrag wat ons moes betaal het nie. Die akkommodasie benodig regtig opknapping om die bedrag waardig te wees. Ons het die eienaar wat woonagtig is op Mbombela 14:17 geskakel en meegedeel dat ons nie van die akkommodasie gaan gebruikmaak nie. Die huisopsigter was nogsteeds besig om wasgoed te was in die wasmasjien, skottelgoed gewas en op afdroograk gelos, stort nie behoorlik skoon nie, asook die vloer. Geen privaatheid in die huis nie omdat die opsigter nog besig was om kombuis skoon te maak. Ons was genoodsaak om dringend ander akkommodasie te kry. Ons het verskeie kere geskakel (7 keer geskakel) maar die sein was baie swak op Waterval-Boven en het elke keer my naam en kontaknommer gelos, maar het geen terugvoer ontvang nie. Ons het ook vir Mitchelle geskakel (5 keer) en sy was nie beskikbaar nie. Graag vra ons dat die bedrag wat ons ten volle betaal het terug. Ek sal nooit die akkommodasie aanbeveel vir enige iemand nie. Akkommodasie baie primitief vir bedrag geadverteer.

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We did not spend the night there at all and informed the owner immediately.

We were not at all satisfied with the accommodation, not at all value for the amount we had to pay. The accommodation really needs renovation to be worthy of the amount. We called the owner who lives on Mbombela 14:17 and told them that we will not be using the accommodation. The housekeeper was still doing laundry in the washing machine, washing dishes and leaving them on the drying rack, not taking a shower properly, as well as the floor. No privacy in the house because the caretaker was still cleaning the kitchen. We were forced to urgently find other accommodation. We called several times (called 7 times) but the signal was very weak on Waterval-Boven and each time left my name and contact number but received no feedback. We also called Mitchelle (5 times) and she was not available. We would like to ask that the amount we have paid be returned in full. I would never recommend the accommodation to anyone. Accommodation very primitive for amount advertised.

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Claudia’s Haven 's response

The comments by Mr Burger are mostly unfounded. Our property guardian (who resides in a small cottage on the property as gardener, cleaner, and security guard) contacted me 10 minutes after Mr Burger had arrived and before he had even been shown the house. He expressed discomfort with this guest as he suspected him of disapproving his presence in the property during his stay. In our view, the comments made by Mr Burger were simply an effort to divert from the real reason why he did not wish to stay at our property. We urge our prospective clients to refer to the positive feedback from the majority of previous clients who have appreciated the many wonderful characteristics of our house.

Claudia’s Haven
Cheryl M - Sep 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Cheryl M
With friends

Comfortable, beautiful scenery with friendly staff.

The house is well-equipped for a comfortable stay. The staff are friendly and helpful. The deck is inviting to sundowners. The kitchen is well-equipped. The bathrooms are well put together, however the hot water did run out fast and I felt it could be a tad warmer. It would be nice to have a wardrobe in the bedrooms and a large mirror near a power point for ladies to do hair and makeup. All in all, a really beautiful house with a well looked after garden and good security.

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Johann V - Jul 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Johann V
Family with young children

Baie mooi opgeknapte ou huis met lieflike uitsig. Netjies en goed toegerus.

Ek en my gesin het ons verblyf baie geniet. Die groot erf was veral lekker om met klein kinders te kon oorbly.

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Very nicely renovated old house with lovely view. Neat and well equipped.

My family and I really enjoyed our stay. The large yard was especially nice to be able to stay with small children.

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Sthembile M - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Sthembile M
With spouse/partner

Peaceful.

Really love the quietness of the place. And also that they have backup if we have loadshedding.

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Irene V - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Irene V
Family with young children

Ons het net oorgeslaap.

Die bure is verskriklik loud, en hulle hond blaf non-stop. Verder het ons baie lekker gebly.

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We just slept over.

The neighbors are terribly loud, and their dog barks non-stop. Furthermore, we had a very nice stay.

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Mariandl P - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mariandl P
Large group

Dit was werklik heerlik. Groot, ruim huis met pragtige tuin en uitsig.

Ons was 4 mense - 2 paartjies. Die huis is groot genoeg vir almal en ons gasheer het seker gemaak daar skort niks. Alles is skoon, netjies en gerieflik. Daar is ekstra goed soos bordspeletjies, boeke, ens. om dit nog lekkerder te maak. Ons het die groot stoep en lieflike tuin geniet. Gift het gesorg dat ons alles het wat ons benodig. Hy het vir ons heerlike vars spinasie uit die tuin gepluk. Dit was baie spesiaal.

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It was truly delicious. Large, spacious house with beautiful garden and view.

We were 4 people - 2 couples. The house is big enough for everyone and our host made sure nothing was missing. Everything is clean, tidy and comfortable. There are extras like board games, books, etc. to make it even more fun. We enjoyed the large porch and lovely garden. Gift made sure we had everything we needed. He picked delicious fresh spinach from the garden for us. It was very special.

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Delicia O - Oct 2022
Overall rating
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
2/5
Value for money
2/5
Delicia O
With friends

Nie veel kliëntediens nie, ligging goed maar nêrens naby kan mens met veiligheid na besienswaardighede gaan kyk nie.

Opsigter nie daar met ons aankoms, yskas af, geyser af, skottelgoed nie weggepak - net so bietjie meer sorg vir die huurders dan is dit 'n oulike plekkie. Waterval Boven se besienswaardighede kan nie sorgvry besoek word nie. Daar is maar baie elemente.

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Not much customer service, location good but nowhere near where one can safely go sightseeing.

Caretaker not there when we arrive, fridge off, geyser off, dishes not packed away - just a little more care for the tenants then it's a cute little place. Waterfall Boven's attractions cannot be visited without care. There are only so many elements.

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From
R1 250
per night (sleeps 4)
From
From R1 250
per night (sleeps 4)
From
R1 250
per night (sleeps 4)
Make a Booking
  • Capacity: 4 people
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 37 6th Avenue, Emgwenya, Waterval Boven, 1195, Mpumalanga
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAd1f199e434e18a804d6815f18e002f9b0b7387fd2332b73423ddcf9db1db31acfa314225861cde42c5617e2722d48fe8a1f5?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 250 per night (sleeps 4) 8 5 1 5 37 6th Avenue Emgwenya 1195 Mpumalanga 021 201 8900 14:00-19:00 10:00 -25.643963415028 30.331594474431
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