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Crimson Cottage

1 review
Self Catering

Review Summary

3.8 out of 5from 1 review Crimson Cottage
Cleanliness
5.0/5
Service
3.0/5
Location
3.0/5
Safety
5.0/5
Value for money
3.0/5
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Ann S - Aug 2023
Overall rating
Cleanliness
5/5
Service
3/5
Location
3/5
Safety
5/5
Value for money
3/5
Ann S
With spouse/partner

Crimson Cottage.

We booked this cottage for 6 nights but specifically requested a king-size bed as I have a very sensitive back and need a large bed. I was told that there were queen-size beds and that they could not accommodate my request for a king-size bed. Upon arrival, we discovered that both beds were double beds. The cottage is located off the parking lot for Critchley Hackle and unfortunately does not have a garden at the back. Instead, there is just a small area with limited seating, no garden, and no view. It is essentially a brick-paved courtyard. Luckily, we were able to find alternative accommodation in Critchley Hackle that was much more suitable. However, we had to pay again for our 6 nights and have not received any communication regarding a refund. I would not recommend this cottage at all. We also discovered that there is a very noisy and large generator right next to this cottage!

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Crimson Cottage 's response

Good day Ann
Regarding the review above, you were informed on the day of arrival to contact your booking agent as the unit is not a part of Critchley Hackle lodge and is privately owned. Had you contacted us on the day of arrival when the problem occurred we could have made alternative arrangements, yet you only contacted the booking platform on the day of departure.
After back and forth with the booking platform we had the agreement to refund 50% of the cost as the booking platform was prepared to do the same. I can only suggest contacting the booking platform to find out about your refund as we've already settled the matter as we've paid the refund over to the booking platform.
I am sorry you had this unpleasant experience and hope that you still enjoyed your stay.

Crimson Cottage
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From
R3 400
per night, for 4 ppl
From
From R3 400
per night, for 4 ppl
1 review
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SECURE PAYMENT VIA
TRAVELGROUND.COM
From
R3 400
per night, for 4 ppl
Make a Booking
  • Capacity: 4 people
  • Check-in: 14:00 to 17:00
    Check-out: 10:00
  • Address: Teding Van Berkhout Street, Critchley Hackle Lodge, Dullstroom, 1110, Mpumalanga
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAbd19109dd9f36327e7c0289b427a2f707f1be95519a19922339a5e5c823be8883f09be4625969058af53b15f95c3b4c70007?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R3 400 per night, for 4 ppl 1 5 1 4 Teding Van Berkhout Street Critchley Hackle Lodge 1110 Mpumalanga 021 201 8900 14:00-17:00 10:00 -25.418373943427 30.109672448905
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