Crimson Cottage
Review Summary
Ann And Patrick S - Aug 2023
Overall rating
Crimson Cottage.
Read moreCrimson Cottage 's response
Good day Ann
Regarding the review above, you were informed on the day of arrival to contact your booking agent as the unit is not a part of Critchley Hackle lodge and is privately owned. Had you contacted us on the day of arrival when the problem occurred we could have made alternative arrangements, yet you only contacted the booking platform on the day of departure.
After back and forth with the booking platform we had the agreement to refund 50% of the cost as the booking platform was prepared to do the same. I can only suggest contacting the booking platform to find out about your refund as we've already settled the matter as we've paid the refund over to the booking platform.
I am sorry you had this unpleasant experience and hope that you still enjoyed your stay.
- Capacity: 4 people
- All ages welcome
-
Check-in: 14:00 to 17:00
Check-out: 10:00 - Address: Teding Van Berkhout Street, Critchley Hackle Lodge, Dullstroom, 1110, Mpumalanga