Crocodile Nest

Crocodile Nest's response

Hello Letitia,
Thank you for your kind review! It was lovely to have you here with us that weekend, and hopefully, we will see you again sometime in the future.
Keep well and safe,
Mark and Beryl.

Crocodile Nest's response

Thank you for your review, Gerry.

I'm sorry you did not feel totally safe here, as we have many measures in place for security. I would love to communicate with you via email to hear your suggestions on what we can do to further improve it. Always open for suggestions.

We hope to be able to welcome you again in the future and wish you well in the meantime.

Crocodile Nest's response

Good day Eileen
I am sorry you were disappointed by your experience at Crocodile Nest.

As with most other small hospitality providers, we were hard hit on staffing, and the serious decline in business meant staff reductions. We cannot afford to take temporary staff due to the nature of safety and security of guests, so until the economy and business improves, we are doing what we can.

The decision to not provide breakfast over Easter was taken ahead of time due to having the care and meals responsibility for my aged mother in law who also resides on the property. She had recently endured a fractured leg and an eye operation, so required my attention as well. So I apologize for not being able to assist you with breakfast, but as indicated on the website, breakfast is not automatically included in bookings and needs to be requested, which you did. I did not explain myself sufficiently, I'm sorry.

Crocodile Nest's response

Thank you for your review, Miriam. We hope to be able to welcome you again soon, and that you will enjoy your stay with us again.

Crocodile Nest's response

Thank you Leonie, for your very exceptional review. I really appreciate it and so glad that you enjoyed your stay here with us in February. Hopefully, we will be able to assist you with accommodation again in the future.

Crocodile Nest's response

Thank you for staying with us and thank you for the beautiful comments, we are glad that you enjoyed yourselves and enjoyed the garden and our services. We are hoping to host your family again in the near future. Kind regards Beryl, Mark and Sozinha.

Crocodile Nest's response

Andre and family, thank you for spending your weekend here at Crocodile Nest. It was good to see Emile and Franco enjoying the space and swimming pool. We especially enjoy having families coming to enjoy and relax in our space and garden.
Kind regards,
Sozinah Khosa

Crocodile Nest's response

Thank you Charles, it's only a pleasure to have hosted you. We appreciate very much that you appreciated the garden and birdsong that we so enjoy. All the best for the last few months of this very challenging 2020.
Kind regards,
Mark, Beryl en Sozi.

Crocodile Nest's response

Goeie more Emmie en vriende ,dit was goed om julle te ontmoet en ons is baie bly dat jullle het geselig by Crocodile Nest gebly .
Geluk en beste vir die res van hierdie interessante jaar .
SOZINAH & BERYL

Crocodile Nest's response

Baaie dankie Antoinette. Only a pleasure to have hosted you and your sissie, and glad that you were able to relax and enjoy what the Lowveld has to offer.
Tot volgende keer bly geselig.
Kind regards
Beryl Sozi and Mark, Oh and Bitsa

Crocodile Nest's response

We were glad to be able to have you stay with us at Crocodile Nest and thank you for your encouraging review. Looking forward to being able to host you again in the near future. Meanwhile, stay safe and positive.

Crocodile Nest's response

We are so glad to have been able to host you, and that you found Crocodile Nest to your liking. Thank you. We are looking forward to having you stay with us again in the not too distant future. Meanwhile please stay well and healthy.

Crocodile Nest's response

Thank you for staying with us at Croc Nest in our little cabin. So glad that you enjoyed your stay, just regret that it was not in the right location for you.
We hope to be able to host you again sometime in the future and hopefully we will finally be able to get back to a semblance of normal life. Stay well and best wishes Beryl

Crocodile Nest's response

Thank you so much for staying with us. Thank you for the suggestion, it is currently a non-self cater, or semi, because the guests can micro heat and plate their food. We hope this did not inconvenience you too much. Stay safe during this lockdown period.

Crocodile Nest's response

Thank you for your lovely review. It was a real pleasure for Mark and I to meet you and to have you to stay with us over the weekend.

Crocodile Nest's response

We are very honoured that you enjoyed your stay with us and you slept comfortably. Thank you again for the wonderful review, we hope to see you again in the near future.

Crocodile Nest's response

Thank you for your nice review, it was a pleasure hosting you.
Hope to see you this way again.

Crocodile Nest's response

Thank you for staying with us over Christmas. We are very sorry that your "off-time" was cut so short by your work environment and hope you got home safely. We wish you a very good 2020 and hope to see you this way again one day.

Crocodile Nest's response

Thank you Edward, for staying here with your family. We appreciate your business, and hope that we will be seeing you again in the future. Have a good 2020!

Crocodile Nest's response

We enjoyed having your family staying with us and we are glad that you too enjoyed your stay at Crocodile Nest. Hoping to see you again in the near future.

Crocodile Nest's response

You are so welcome Mr & Mrs Van Dyk, we are glad you enjoyed your stay and were comfortable during your stay. You were very a special couple to host celebrating your 20th anniversary with us, we are looking forward to hosting you again in the near future.

Crocodile Nest's response

Thank you so much for choosing to stay with us at Crocodile Nest. We thoroughly enjoyed having you here with us and hearing all your amazing stories.

Crocodile Nest's response

Thank you the De Villiers family, it was wonderful having your family choosing to stay with us twice in a short period of time and we are glad you enjoyed your trip to the Kruger National Park. We hope to see you again in future.

Crocodile Nest's response

You are so welcome Martin.
It was lovely to have your family stay with us, and hope that the weekend met all your expectations.
Hopefully we will see you here again with us in the not too distant future.

Crocodile Nest's response

We are so happy that you enjoyed your stay here at Crocodile Nest! Thank you for choosing to spend your weekend in Nelspruit with us.

Crocodile Nest's response

Dear Jeantelle,

I am so glad that you so thoroughly enjoyed your Easter weekend along with your children and your little dog.

It's really regrettable that we seemed not to meet your standards on all the ratings and would really appreciate your feedback on how we can improve in all areas as we strive to meet expectations. As you now have our email address, I would really appreciate an email from you on how we can better improve our B&B. Please remember that we are not star-rated, but follow the guidelines and recommendations for 3-star accommodation.

Regards,
Crocodile Nest

Crocodile Nest's response

Thank you for your nice review and the feedback, It was nice meeting your family and little Liam. The traffic has been growing each and every time along the N4 highway as the road is busy coming and going to Maputo and the fact that it was extended when there where building the Mbombela Stadium preparing for the 2010 World Cup, meant the road moved closer. We hope to host your family again, the next time you are in Nelspruit.

Crocodile Nest's response

Thank you for your kind review, Belinda. It was a pleasure having you and your children. Hope my inquisitive bunch didn't intimidate them too much. We hope to be able to host you again in the future and wish you very well with the business here in the lowveld.

Crocodile Nest's response

Thank you, Anna, for a lovely review. We really appreciate the feedback. We enjoyed seeing you with your sons, daughter - in law and seeing Granny having fantastic precious time with her beautiful granddaughter, we are looking forward to hosting your family again next year.

Crocodile Nest's response

Thank you Mr Du Preez for choosing to stay with us, it was a pleasure meeting you and your family, we enjoyed having the kids running around the garden and playing with the dogs, we hope to see you in the near future.

Crocodile Nest's response

Thank you for a wonderful review, it was a blessing having you stay with us and that you enjoyed our garden, hoping to see you again when you visit Nelspruit.

Crocodile Nest's response

Thank you Leorika!!! So glad you enjoyed your stay here with us, and appreciate your good review of Croc Nest. We hope to see you here again.

Crocodile Nest's response

Thank you, Elaine. We were very glad that you got to enjoy the Bosrock Festival. We hope to be able to host you again in the future when next in the Nelspruit area.

Crocodile Nest's response

Thank you so much for your review of Crocodile Nest. Its hard to please all of the people all of the time, but it appears that we managed to do it right with your family! It was lovely having you to stay, and we hope we may be able to host you again sometime in the future.

Crocodile Nest's response

We enjoyed you staying with us, and your 2 beautiful daughters and your 3 beautiful puppies. Have a wonderful day.

Crocodile Nest's response

We are glad you enjoyed staying with us and you loved the garden, and thank you for letting us know about the blunt knife in the Rondavel, we have out a new one. We hope you will visit us again in the future.

Crocodile Nest's response

Thank you Sonja, it was lovely to have to stay with us, and hope it gave you the break you both sought. Thank you for referring other guests to us the other night as well.

Crocodile Nest's response

Thank you for your kind review, Nelie. It was special having you and your friends at Croc Nest and we hope that one day you will be able to come back this way. Stay well

Crocodile Nest's response

Thank you for staying with us, its a pleasure to know you enjoyed, the beautiful gardens, ponds and walking trails around the Citrus farm.
We hope to see you again in the near future with your family riding their bikes.

Crocodile Nest's response

Thank you for staying with us, Lida.
We are so sorry you had a problem with your water pressure! We live on a farm and had we been alerted to the problem, we could have checked our pressure pump from the borehole and resolved the issue. The joys of living in the countryside without all the municipal services available. Glasses are kept in the cupboard under the television and decoder in order to leave space for utensils and pots in the kitchen cupboards.
Glad you enjoyed your stay otherwise.

Crocodile Nest's response

We hope your mission trip went well and was a good experience. It was lovely to have you stay over with us and hope you were sufficiently rested after your long journey and before you continued.

Crocodile Nest's response

Thank you Charmaine, we are glad that you enjoyed your time in Nelspruit. We hope that we will be able to host you again soon in the future.

Crocodile Nest's response

Dear Hermann,

Thank you for your feedback.

We regret that you did not enjoy your stay at Crocodile Nest and that you felt the customer service was not up to scratch. We would appreciate futher feedback on the problem(s) you experienced so that we can rectify these in the future.

I am sorry that you believe R315 per person was a high price to pay for your serviced and supplied accommodation. We do not pretend to offer DStv in our units but only OVHD as do many other establishments.

I personally regret that I could not liaise with you due to only arriving home in the early hours of the day you arrived, having spent 48 hours in buses, airports, or aircraft, with delays all round due to bad weather en route from overseas.

I look forward to hearing from you soon.

Regards,
Beryl Fraser

Crocodile Nest's response

Thank you for staying with us, Chrizelle. We were blessed to have you as our guests, and we hope to see you soon in the near future.

Team Crocodile Nest

Crocodile Nest's response

Thank you Chantelle. We are happy that you enjoyed your stay with us. You were very pleasant guests to host, and we hope that you will be back next time when you're in this part of the Lowveld.

Crocodile Nest's response

Thank you for staying with us, and we are glad you enjoyed your time at Crocodile Nest. We hope to see you again soon.

Crocodile Nest's response

Thank you, Rialda. We at Crocodile Nest are glad that you enjoyed your stay with us and we look forward to seeing you again.

Crocodile Nest's response

Thank you Ella,

Mark and I are so glad that you came and stayed, albeit very briefly and we would love to have you visit again sometime. Having you 2 stay here was memorable for us as well.

Crocodile Nest's response

Thank you, Elize. We are happy to have you stay with us and hope we will be able to host you more often.

Crocodile Nest's response

We are really glad to have been able to make you comfortable, on your brief stay here with us.

Crocodile Nest's response

Dear Thapelo,

We at crocodile nest we are glad to know that you enjoyed your stay here with us.

It was a pleasure meeting you too, and we are looking forward to seeing you in future.

All the best.

Sozinha Cossa

Crocodile Nest's response

Dear Mrs Hart

Thank you for choosing with us, it was a great pleasure meeting you and we are happy that, you enjoyed our welcome and your stay with us, we try our best to keep our rates affordable to everyone and we hope to see you again when you visit Nelspruit.

Have a blessed week.
Best regards.
Sozinha

Crocodile Nest's response

We hope your weekend was a success in terms of sporting achievement. Glad to hear that you liked your cabin, but really distressed to know that you were inconvenienced by the previous night's visit leaving the communal kitchen/living area in a mess. Seriously not good, I agree.

Obviously, our early morning guests would like to enjoy their tea/coffee. Sleeper cabin space is minimal, but we will see what can be done within these confines.

We really do hope to see you back here again in the future.

Crocodile Nest's response

Thank you so much coming to stay with us! Your children were a delight, and it was a real pleasure having your little family stay with us. We look forward to being able to host you again some time in the future.

Crocodile Nest's response

We are glad that you enjoyed your break in the area, and with the family. We are not 5-star, we have no stars but aim to provide three-star level services in terms of what we offer in our units and in general.
So sorry that we were not able to squeeze naartjies for you the picking of sufficient fruit and the squeezing of it all in order to produce a couple of litres juice is very time-consuming, particularly when low on staff. I do, however, hope you got to enjoy it on the property with your breakfast and in your unit.
Enjoy the rest of the year, and success with your business

Crocodile Nest's response

We were very glad to be able to help you and agree that our little Room 1 is for short stays only. In time, I hope we will be able to do some work with it, but being a really vintage building, circa 1905, and built in the original manner of the old rondavel, it needs some planning on how to go about it.

With our kind regards,
Mark and Beryl

Crocodile Nest's response

Thank you for your kind review. We were glad to be able to help meet your accommodation needs, and trust you enjoyed your time in Mbombela!!

Crocodile Nest's response

Thank you for choosing to stay with us at Crocodile Nest, and we are glad that you enjoyed it here in Nelspruit.

Crocodile Nest's response

Thank you for your frankness, and we were glad to be able to clear out the shower head. One of the little problems of being totally responsible for all water, electricity, sewerage etc. when living on a farm.
Kind regards,
Beryl

Crocodile Nest's response

Thank you Adri! We were glad to be able to have you to stay with us.

Crocodile Nest's response

We were glad to be able to host your group during their stay in Nelspruit. They were a great bunch and easy to assist. Thank you for booking them with us!

Crocodile Nest's response

Dear Ramaano
Please accept my apologies for the gentleman's rudeness. He has been made aware that this is not acceptable behaviour under any circumstances and was very apologetic.
We look forward to your next visit.

Crocodile Nest's response

Dear Mrs. Platt,

Thank you for staying with us. It was wonderful meeting you and your family. The road was extended when they were building the Mbombela stadium, that is why it is now close to the premises. I hope you had a great time at the National Kruger Park.

We hope to see you again in the near future.

May God bless you.

Sozinha Cossa

Crocodile Nest's response

Thank you so much for coming by again in your journeys. We wish you well in all that you have ahead of you. Mark and Beryl

Crocodile Nest's response

Dear Ms Wiehahn,

Thank you for your honesty. I am so sorry that you did not know that you have to share the communal kitchen with other guest staying at the sleeper cabins. Our handyman will check on the position of the overhead shower and try to lower it down.

It was nice meeting you and your nephew.

I do hope you will come and stay with us again and see the changes as we are trying to upgrade now and then.

May God bless you.

Regards,
Sozinha Cossa.

Crocodile Nest's response

Dear Mr De Winnaar,

We are glad to hear you enjoyed your stay with us and it was great meeting you too.

We hope you will stay with us again when you visit Nelspruit.

May God bless you.

Regards,

Sozinha Cossa

Crocodile Nest's response

Thank you for your kind review Aiden! We strive to make feel people at home and comfortable. I hope your race went well! We look forward to having you stay with us again in the future.
Beryl

Crocodile Nest's response

Mrs Modise

I am so sorry that your family were not comfortable with our pets (and watchdogs). Being Labrador and very hot weather, they will go into whatever water they can find. It was nice to see everybody a bit more relaxed with the animals by the time you left.

My staff are continually impressed with the need for good cleaning practices. They have busy daily routines with room cleaning in the mornings and laundry in the afternoons. They were unable to enter and clean your rooms as they were occupied until they went off for lunch.

We wish you a very Happy Christmas and a successful 2017

Crocodile Nest's response

Thank you! It was lovely to have you stay with us, and hope to see you again. Happy Christmas and may 2017 be an excellent year for you both.

Crocodile Nest's response

Thank you Joanie! It really was a great pleasure for me to have you stay with us, and I also look forward to your next visit.

Crocodile Nest's response

Thank you Annatjie for staying with us at Croc Nest. We hope that your break has enabled you to get back into your routine in relaxed and refreshed mode. We look forward to having you stay with us again sometime in the future.

Crocodile Nest's response

Nico,

Thank you for staying with us. I am so sorry you were not totally happy with your stay at Crocodile Nest B&B and that you felt the security was not sufficient. The establishment has two security gates, good electric fences and dogs as well as a Security backup service. Any suggestions on how you think we could improve these security features are welcome. I am afraid there is nothing I can do about where we are situated though. Hope the swimming gala went as well as the rest of your weekend with family and friends.

Regards,
Beryl

Crocodile Nest's response

Dear Wiaan,
We were glad to have you and it was good to meet your family. Thank you for your kind review, much appreciated.
The Frasers

Crocodile Nest's response

We were glad to have you and it was good to meet you both. Thank you for your kind review, much appreciated.

Crocodile Nest's response

Hi Natasha,
Thank you for your review. It is much appreciated.

Kind regards
Karen