Crows Rest
Review Summary
Jdt P - Oct 2023
Overall rating
Baie onaangename ervaring.
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Very unpleasant experience.
First, the road directions were misleading. I was led astray and ended up on a totally impassable road, where I got damage to my bakkie. The right path to follow is called "Main Residence" - as a vacationer or weekend getaway usually goes to the "main residence" of a resort or guest house. I must add, at least the woman was very helpful in showing me the right path - after my lament. Furthermore, the shower was dirty. The glass of the shower is estimated to have been washed weeks ago. There was no coffee station in the room at all, which is certainly acceptable since there is a shared kitchen between two guest rooms. The problem, however, is that there was no coffee to be found in the kitchen. The room didn't even have a bottle of water. Most people are certainly not connoisseurs of small soap or shampoo and can do without it, but at this astronomical amount one expects it. Alas!
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Crows Rest 's response
We would like to thank Mr Peters for taking the time to share his experience at Crow's Rest. We sincerely appreciate guests’ feedback and would like to extend our apologies for any inconvenience Mr Peters encountered during his stay.
We understand that finding his way here proved to be a bit challenging, and we're sorry to hear about the road confusion. His comments about the signage are valuable, and we will certainly review and improve our signage to ensure a smoother arrival for our guests. We want to clarify that clear directions, instructing guests to follow the paved road and the signs to the Main Residence, are sent to all our guests. Unfortunately, not following these directions led Mr Peters to a challenging 4x4 track to Crow’s Nest, not 'Rest', which is situated high up on the Magaliesberg.
We hear him about the missing toiletries. We'll make sure future guests have what they need. Thanks for letting us know!
Crow's Rest is advertised as a self-catering spot. While not mandatory, we do offer free tea and coffee in the communal kitchen. After looking into the complaint, we discovered the coffee jar in another guest's room.
Regarding the cleanliness of the shower, we sincerely apologise for any disappointment caused. Unfortunately, as Mr Peters had to proceed straight to his function, we were unable to personally book him in and thus explain the unique challenges posed by our borehole water. It contains a high lime content, resulting in stained glass doors that may appear dirty. I often banter with guests, that if they can provide a successful recipe to remove these lime stains, I would happily refund their booking! We recognise the importance of effectively communicating this aspect to our guests and will make dedicated efforts to do so in the future.
We truly value Mr Peters’ feedback, and to make amends for any inconvenience, we would like to offer him a 20% discount on a future stay at Crow’s Rest. We hope for the opportunity to provide Mr Peters with a better experience next time.
Sonia
Alwina R - Jan 2023
Overall rating
Vriendelike, gasvrye ontvangs deur Sonia. Boomryke, stil en rustige atmosfeer.
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Friendly, hospitable reception by Sonia. Tree-rich, quiet and peaceful atmosphere.
We had a great time, and with only the two nights we were at Crows Rest, we were able to properly recharge our batteries, away from the noise and hustle and bustle of the city. The accommodation is exactly as it looks in the photos - spacious and very nice, neat and clean. Clean and fresh bed linen and towels and decent crockery and cutlery. Outside there is a table and chairs with a kettle braai - even wood for the braai is provided. The other bonus is that we weren't even aware of "loadshedding" while we were there - they have alternate power supplies that kick in automatically as soon as "loadshedding" starts. We would definitely recommend them and visit again. Thank you so much Sonia, you have a beautiful place!
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Crows Rest 's response
Baie dankie vir die mooi resensie, Alwina.
Jennie P - Oct 2022
Overall rating
Suited to our needs.
Crows Rest 's response
Thank you for your feedback, Pieter. I apologize there are in fact fans that had not been returned to the rooms for the summer.
Anne C - Oct 2022
Overall rating
Restful short break.
Crows Rest 's response
Thank you for your feedback Anne, glad you enjoyed the abundant birdlife.
- Free cancellation up to 1 week before your stay!
- Capacity: 6 people
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Check-in: 14:00 to 19:00
Check-out: 11:00 - Address: Grehenheim Estates 318 Arabis Road,, Kameeldrift West, Pretoria Rural, 0068, Gauteng
- All ages welcome
