Dunkeld Country and Equestrian Estate
Review Summary
Erin S - Apr 2024
Overall rating
Baie lekker, rustig, skoon, beeldskoon.
This review is being shown in its original language.
Translate to English.
Very nice, quiet, clean, beautiful.
Very nice stay! Will definitely enjoy the place again on a weekend.
This review has been automatically translated using Google.
View original in Afrikaans.
Rihan S - Mar 2024
Overall rating
Pragtige omgewing, gerieflike eenhede. Personeel is vriendelik.
Read more
This review is being shown in its original language.
Translate to English.
Beautiful surroundings, comfortable units. Staff is friendly.
We had a nice stay in a unit (Wild Duck) which is very privately located with a beautiful view of a trout pond. The unit is within walking distance of the main building and close to the stables. It was nice with the horses that moved around the house in the morning. Unfortunately there was not a DSTV decoder in the unit when we arrived. Staff also couldn't manage to come and install one. It doesn't bother if you don't expect TV, but it is advertised with DSTV. There was damage to heaters and lights in some of the rooms. No complimentary coffee, tea or water. Most self-catering places do provide something like this.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Gas,
Baie dankie dat julle by ons oord gebly het. Ek waardeer die tyd wat julle geneem het om terugvoer te gee oor julle ervaring in die eenheid 'Wilde Eend'.
Ons is bly om te hoor dat julle die privaatheid en die uitsig oor die dam geniet het, asook die nabyheid van die perdestalle. Ek wil net julle verseker dat ons julle opmerkings ernstig opneem en ons sal ons uiterste bes doen om die uitdagings wat julle ondervind het, aan te spreek.
Ek waardeer julle eerlike terugvoer en ek hoop ons kan julle in die toekoms weer by ons verwelkom om 'n verbeterde ervaring te bied.
Met vriendelike groete,
Sharon
Ettienne S - Mar 2024
Overall rating
Rustige atmosfeer en aktiwiteite.
Read more
This review is being shown in its original language.
Translate to English.
Peaceful atmosphere and activities.
Our stay at Dunkeld Country and Equestrian Estate was truly delightful. The photos accurately depict the splendor of the estate, and the setting is quiet and peaceful, with plenty of activities for guests of all ages. We particularly enjoyed our time at the Equestrian Estate, which offered luxury accommodation. However, we found one aspect a bit uncomfortable, namely the proximity of our unit to other guests. Although the accommodation itself was modern and well built, we were sometimes disturbed by noise from adjoining units. For our next visit we will choose accommodation that offers more privacy. When it comes to overall value for money, I can say our unit was spacious and well-equipped, although we would have appreciated little conveniences like scissors, coffee, tea, sugar and a hairdryer. It also rained one night and it got into our unit but we couldn't clean it because there was no mop available either. The staff at Dunkeld Country and Equestrian Estate were attentive and helpful at all times, ensuring our accommodation was clean and ready every morning. All in all we thoroughly enjoyed our time at Dunkeld and would consider returning in the future.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Gas,
Baie dankie vir julle verblyf by Dunkeld Country and Equestrian Estate.
Ek wil net 'n kort boodskap stuur om julle te bedank vir die tyd wat julle by ons deurgebring het. Ons is bly om te hoor dat julle die stil en rustige omgewing geniet het, asook die luukse akkommodasie by die Equestrian Estate.
Ons neem julle terugvoer oor die ongemak rondom die nabyheid van ander gaste en die ontbrekende gemaklikhede ernstig op. Ons waardeer julle eerlike terugvoer en sal dit gebruik om ons diens te verbeter vir toekomstige gaste.
Ons waardeer julle as ons gas en hoop om julle in die toekoms weer te sien vir 'n verbeterde ervaring.
Met vriendelike groete,
Sharon
Leoni V - Mar 2024
Overall rating
Baie rustig.
This review is being shown in its original language.
Translate to English.
Very calm.
Was very cold but the house was nice with a fireplace and beds were nice and warm. Cottage well equipped and beautiful view.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte gas,
Baie dankie vir die terugvoer oor julle verblyf by ons. Ek is bly om te hoor dat die kaggel julle gehelp het om die koue te trotseer en dat die beddens lekker warm was. Dit is belangrik vir ons dat ons gaste gemaklik en tevrede is met hulle verblyf.
Ek is verheug om te hoor dat julle die eenheid goed toegerus gevind het en dat julle kon geniet van die pragtige uitsig. Ons streef daarna om 'n aangename ervaring vir ons gaste te bied, en ek waardeer julle positiewe terugvoer.
Ons hoop om julle in die toekoms weer te verwelkom vir 'n net so aangename ervaring.
Met vriendelike groete,
Sharon
Chris P - Jan 2024
Overall rating
Werklik 'n vreedsame wegbreek.
Read more
This review is being shown in its original language.
Translate to English.
A truly peaceful getaway.
We really enjoyed the visit, all we feel is necessary to pay attention to is the answering of phone calls after the reception. We have tried many times to get through but with no success. We later had to contact the Spa to only approach the reception or contact person as indicated on the leaflet to contact us in connection with our requests such as e.g. the DSTV that did not want to go on. We would also have appreciated it if wood had already been provided upon arrival. Furthermore, the visit was extremely delicious!
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Chris,
Dankie vir jou waardevolle terugvoer.
Ons is bly om te hoor dat julle die kuier vreeslik geniet het. Ons neem julle opmerkings oor die telefoniese bereikbaarheid na die ontvangs ernstig en sal dit intern bespreek om verbeterings aan te bring. Ons vra om verskoning vir enige ongemak veroorsaak deur die onvermoë om julle versoeke telefonies te hanteer. Jou terugvoer oor die houtvoorraad by aankoms sal ook oorweeg word vir toekomstige verblywe.
Ons is bly dat julle steeds 'n uiters heerlike kuier gehad het, en ons sien uit daarna om julle weer te verwelkom vir 'n nog beter ervaring in die toekoms.
Vriendelike Groete
Sharon
Janice H - Jan 2024
Overall rating
Lovely, beautiful and relaxing estate. So many activities.
Dunkeld Country and Equestrian Estate 's response
Dear Guest,
Thank you for sharing your feedback with us. We're thrilled to hear that you found our variety of activities appealing and suitable for all guests. Your comments regarding the need for toilet spray and the lack of information on wood and firelighter availability will be shared with our team for improvement.
We apologise for any inconvenience caused by the lack of clarity on load shedding and the difficulty in finding the entrance to your room. Your insights are valuable, and we'll strive to enhance communication and accessibility for future guests.
We appreciate your input and hope to welcome you back for an even more seamless experience in the future.
Warm regards,
Sharon
Qwie K - Jan 2024
Overall rating
Baie aangenaam dankie.
This review is being shown in its original language.
Translate to English.
Very pleasant thank you.
We stayed in the Equestrian section, very nice place, nice beds, lovely and big shower with very beautiful scenery. We experienced friendly and helpful staff, enjoyed delicious dinners and equally delicious breakfasts and will definitely go again.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte gas,
Dankie vir jou positiewe terugvoer oor jou verblyf by ons. Ek is verheug om te hoor dat jy die volgende aspekte van die Equestriaan-gedeelte geniet het:
Mooi plek
Lekker beddens
Heerlike en groot stort met baie mooi natuurskoon
Vriendelike en behulpsame personeel
Lekker aandetes en ontbyt
Ons waardeer jou insette en sien uit daarna om jou weer te verwelkom vir 'n aangename verblyfervaring.
Hartlike groete,
Sharon
Joshua H - Jan 2024
Overall rating
Mixed bag of a stay.
Read moreDunkeld Country and Equestrian Estate 's response
Dear Joshua,
Thank you for sharing your feedback with us regarding your recent stay at Dunkheld. We're delighted to hear that you appreciate the beauty of Dullstroom and have been returning for several years. However, we regret to learn about the issues you encountered during your stay.
Your comments regarding the maintenance of our units and the responsiveness of our team are concerning and will be addressed internally to ensure improvements are made. We apologise for any inconvenience you experienced due to the noise disturbance and difficulty in reaching our staff. Your satisfaction is important to us, and we appreciate your patience and understanding.
We're glad you found plenty to enjoy in the area, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
Warm regards,
Sharon
Colani H - Jan 2024
Overall rating
Pragtige natuurskoon met baie aktiwiteite vir die kinders.
Read more
This review is being shown in its original language.
Translate to English.
Beautiful scenery with lots of activities for the children.
What a lovely view and scenery. The cottage itself was so-so, a lot of things were lacking in the kitchen especially. No brooms to sweep with, no cleaning supplies, e.g. cloths, dish sponges and more. If we had been made aware that we had to bring all these things with us, it would have been better. Then at least we could wash our dishes and sweep the floors as needed. It would be better if guests were informed with a list of everything the cottage does have so guests can plan better.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Colani,
Dankie dat u die tyd geneem het om terugvoer te gee oor u onlangse verblyf by ons oord. Ons is bly om te hoor dat u die uitsig en natuurskoon geniet het, maar teleurgesteld dat sekere aspekte van die huisie nie aan u verwagtinge voldoen het nie.
Ons neem u kommentaar oor die tekortkominge in die kombuis, insluitend die gebrek aan skoonmaakbenodighede, ernstig op. Dit is belangrik vir ons dat ons gaste 'n gerieflike en aangename verblyf ervaar. Ons sal stappe doen om te verseker dat ons huisies behoorlik toegerus is en dat ons gaste duidelik ingelig word oor wat beskikbaar is en wat hulle dalk moet saambring.
U voorstel om 'n gedetailleerde lys te verskaf van wat in die huisies ingesluit is, is waardevol en ons sal dit oorweeg om dit in ons toekomstige kommunikasie in te sluit.
Ons waardeer u terugvoer, aangesien dit ons help om ons diens te verbeter. Ons hoop om u in die toekoms weer te verwelkom en u 'n beter ervaring te bied.
Vriendelike groete,
Sharon
Adri K - Jan 2024
Overall rating
Ons het in die hotelseksie gebly en kon 2 aande glad nie slaap soos die mense l.
This review is being shown in its original language.
Translate to English.
We stayed in the hotel section and couldn't sleep at all for 2 nights like the people l.
No, we haven't at all. The customer service is poor at reception. We don't know when the breakfast times are. If you want to eat at the restaurant, the waiters roll their eyes, because it seems like their job is to serve you.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Adri,
Dankie vir jou terugvoer en dat jy jou ervarings by ons oord met ons gedeel het. Ons is opreg jammer om te hoor dat jou verblyf nie aan jou verwagtinge voldoen het nie, veral t.o.v. die kliëntediens by ontvangs en die ervaring by ons restaurant.
Ons neem jou opmerkings ernstig op en sal die kwessies wat jy genoem het ondersoek om te verseker dat ons diens verbeter word. Dit is vir ons belangrik dat elke gas 'n positiewe en gasvrye ervaring het, en ons is spyt dat dit nie in jou geval gebeur het nie.
Ons sal ook die kommunikasie oor maaltye en ander dienste hersien, sodat al ons gaste duidelik ingelig is oor wat beskikbaar is en wanneer.
Ons hoop dat jy ons 'n verdere geleentheid sal gee om te bewys dat ons jou ervaring kan verbeter. Indien jy enige verdere kommentaar of voorstelle het, voel asb. vry om ons te kontak.
Vriendelike groete,
Sharon
Marinda S - Jan 2024
Overall rating
Baie mooi en ontspannend.
This review is being shown in its original language.
Translate to English.
Very beautiful and relaxing.
Fantastic, very beautiful and relaxing.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Gas,
Baie dankie vir u positiewe terugvoer. Ons is verheug om te hoor dat u ervaring by ons oord fantasties, baie mooi en ontspannend was.
Ons waardeer u ondersteuning en hoop om u in die toekoms weer te verwelkom vir nog 'n aangename verblyf.
Vriendelike groete,
Sharon
Xolane S - Dec 2023
Overall rating
Perfect.
Dunkeld Country and Equestrian Estate 's response
Dear Guest,
Thank you for your feedback. We are delighted to hear that your experience at our resort was peaceful and that you enjoyed all the activities. Your satisfaction is our priority, and we look forward to welcoming you again for another enjoyable stay.
Best regards,
Anonymous Guest - Dec 2023
Overall rating
Surroundings very nice, but the unit we stayed in was not worth the money AT ALL.
Didn't have a nice stay. Braai area was not cleaned. Wine and drinking glasses, plates dirty, had to wash again. Mattress in room very old and slept through. Door in bedroom does not stay open, hinge broken. Bedding very old. Hot water in bath trickled in with a thin trickle. Sink in kitchen clogged and not a plug either. Cutlery of a very low quality, not at all appropriate for the price we paid. Reception only answered their phone (office and after hours number) 1x.
This review has been automatically translated using Google.
View original in Afrikaans.
Sarina S - Oct 2023
Overall rating
Absolutely breathtaking!
Dunkeld Country and Equestrian Estate 's response
Dear Guest,
Thank you for providing suggestions for enhancements. We're thrilled to hear that your stay at Dunkeld Country and Equestrian Estate was exceptional. Your feedback regarding more plastic cutlery for toddlers and additional Tupperware is duly noted. We appreciate your input and look forward to welcoming you back in the future.
Best regards,
Sharon
Amanda E - Oct 2023
Overall rating
Was ongelooflik mooi!
This review is being shown in its original language.
Translate to English.
Was incredibly beautiful!
Was very nice, the scenery was amazing!
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Gas,
Dankie vir u waardevolle terugvoer oor u onlangse verblyf by ons oord. Ons is bly om te hoor dat u die verblyf geniet het en dat die natuurskoon u beïndruk het.
Ons streef daarna om 'n onvergeetlike ervaring vir al ons gaste te verskaf en u kommentaar bevestig dat ons in hierdie strewe slaag. Dit is vir ons 'n groot vreugde om te weet dat die omgewing en die atmosfeer van ons oord aan u verwagtinge voldoen het.
Ons sien uit na die geleentheid om u in die toekoms weer by ons oord te verwelkom en u nog 'n asemrowende ervaring te bied.
Hartlike groete, Sharon
Lorette M - Oct 2023
Overall rating
Rustig, prentjiemooi natuur skoonheid.
This review is being shown in its original language.
Translate to English.
Peaceful, picturesque natural beauty.
Lots to see. Natural beauty. Calmness.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Gas,
Dankie vir u waardevolle resensie van u onlangse verblyf by ons oord. Dit verheug ons om te hoor dat u die pragtige natuurskoon en die rustige atmosfeer geniet het. Ons is trots op die natuurprag van ons omgewing en ons strewe daarna om 'n oase van vrede en natuurskoon te skep vir ons gaste.
Ons neem u terugvoering ernstig en waardeer u positiewe opmerkings. Dit dien as aanmoediging om voortdurend 'n uitstekende ervaring te bied. As u enige verdere insette het wat u met ons wil deel, moedig ons u aan om dit met ons te bespreek.
Ons hoop om u in die toekoms weer te verwelkom vir 'n nog meer gedenkwaardige ervaring. Dankie dat u 'n deel was van ons oord gesin.
Met vriendelike groete,
Sharon Hendricks
Juanita F - Oct 2023
Overall rating
Excellent!
Dunkeld Country and Equestrian Estate 's response
Geagte Juanita,
Ons is dankbaar vir u vriendelike woorde en die positiewe terugvoering oor u onlangse verblyf by ons oord. Dit bring ons groot vreugde om te verneem dat u 'n ontspannend naweek beleef het wat u verwagtinge oorskry het.
Ons span streef voortdurend daarna om 'n rustige omgewing te skep wat gaste in staat stel om te herlaai en ontspan. U beoogde terugkeer na ons oord wek groot opwinding, en ons sien uit daarna om u weer te verwelkom.
U vertroue in ons is hooggeskat, en ons sal voortgaan om elke besoek so aangenaam as moontlik te maak. As u enige spesifieke insette of aanbevelings het, versoek ons u vriendelik om dit met ons te deel. U terugvoering is van onskatbare waarde vir ons.
Ons kan nie wag om u binnekort weer te ontvang vir 'n pragtige naweek in ons oord nie.
Met hartlike groete,
Sharon Hendricks
Elaine C - Sep 2023
Overall rating
Oord skep 'n indruk van verwaarlosing.
This review is being shown in its original language.
Translate to English.
Resort creates an impression of neglect.
Management not particularly keen on resolving complaints.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Waardeerde Gas,
Ons waardeer u terugvoering en vra omverskoning vir enige ongerief wat u mag ervaar het tydens u onlangse verblyf by ons oord. Dit is ons doel om 'n gastevriendelike omgewing te handhaaf en u opmerkings oor die bestuur van klagtes sal ons beslis help om ons diens te verbeter.
Ons neem u insette ernstig en sal die saak ondersoek om dit aan te spreek. Dit is ons doel om 'n omgewing te skep waar al ons gaste 'n aangename ervaring kan hê, en ons is teleurgesteld om te hoor dat ons nie aan u verwagtinge in hierdie verband voldoen het nie.
U terugvoering is van groot waarde en sal ons help om nodige aanpassings te maak om in die toekoms 'n beter diens te bied. Ons hoop op 'n geleentheid om u weer van diens te wees en u 'n onvergeetlike verblyf te bied.
Dankie vir u insette en ons vra omverskoning vir die ongerief wat u mag ervaar het.
Met hartlike groete,
Sharon Hendricks
Jan S - Sep 2023
Overall rating
Nie die prys werd nie.
This review is being shown in its original language.
Translate to English.
Not worth the price.
Service below average, dining hall/restaurant not up to standard and lazy excuses for not helping. If the price was 50% less, I would expect the kind of service, but disappointed not to get value for money. Beautiful location and resort but overall service reminded me of queues at civil service institutions. Dunkeld will not see me again and I will not recommend them either.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Gas,
Ons is dankbaar vir u terugvoering en vra omverskoning vir enige ongerief wat u ervaar het tydens u onlangse besoek aan ons oord.
U insette is van groot belang vir ons en sal ons help om ons diens en aanbod te oorweeg. Ons neem u kommentaar oor die diens ernstig en sal dit sorgvuldig ondersoek. Dit is ons doel om 'n kwaliteitservaring aan ons gaste te bied, en ons is bekommerd om te hoor dat u nie die verwagte waarde vir u geld ontvang het nie.
U kommentaar oor ons pragtige ligging en oord word opreg waardeer. Ons streef daarna om te verseker dat ons gaste 'n unieke en aangename ervaring beleef.
Dit beklaag ons dat u nie u besoek aan ons kon geniet nie, en ons hoop dat u ons in die toekoms 'n kans kan gee om u siening van ons te verander. U terugvoering sal ons help om te verbeter en u 'n beter diens te bied.
Dankie vir u insette.
Met hartlike groete,
Sharon Hendricks
Tara S - Aug 2023
Overall rating
Dunkeld Estate boasts beautiful views and lovely opportunities to walk and jog. The accommodation at the Equestrian Units however, leaves a lot to be desired.
Read moreDunkeld Country and Equestrian Estate 's response
Dear Guest,
Thank you for providing feedback on your recent stay in our new Equestrian Units. We appreciate your input and are pleased to hear that you enjoyed the horse riding and the service provided by Dustin, your guide.
We also take note of your comments regarding your unit and the dining experience. Your feedback is important to us, and we will use it for continuous improvement.
We value your honest feedback and look forward to the opportunity to welcome you back for an even better experience in the future.
Warm regards,
Sharon Hendricks
Nadine V - Aug 2023
Overall rating
Wonderful stay.
Dunkeld Country and Equestrian Estate 's response
Dear Guest,
We are delighted to hear that you enjoyed your stay with us and that you plan to return. Your positive feedback is truly appreciated, and we look forward to welcoming you back in the future. Your input is valuable as we strive to exceed your expectations.
Thank you for choosing Dunkeld Country and Equestrian Estate, and we can't wait to host you again.
Warm regards,
Sharon Hendricks
Angelic H - Jul 2023
Overall rating
Goed.
Read more
This review is being shown in its original language.
Translate to English.
Well.
When we arrived, the cottage was dirty and the bed unmade. They quickly fixed it at 4 in the afternoon. We were only provided with face towels. The hot water pool was cold. Pump apparently broke the day before. The spa was great and the ladies there spoiled us. The surroundings and the scenery were incredibly beautiful, we felt peaceful and safe. And went for long walks. Loadshedding caught us badly. Will go again.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Gas,
Ek vertrou hierdie antwoord vind u in goeie gesondheid.
Ek wil graag my verskoning aanbied vir die ongemak wat u ondervind het tydens u verblyf by die huisie. Dit is teleurstellend om te verneem dat die huisie vuil was en die bed nie opgemaak was by u aankoms nie. Ek is egter verheug om te hoor dat dit vinnig reggestel is om 16:00 die middag. Ons sal verseker kennis neem van hierdie voorval en ons prosesse hersien om soortgelyke situasies in die toekoms te voorkom.
Ek verstaan ook dat u slegs gesig-handdoekies voorsien is, en ek is jammer hieroor. Ons sal maatreëls tref om te verseker dat ons gaste volledig toegerus is met alle nodige geriewe om 'n gemaklike verblyf te verseker.
Die situasie met die koue warmwater swembad en die pomp wat blykbaar die vorige dag gebreek het, is ook betreurenswaardig. Ons sal ons bes doen om hierdie probleme in die toekoms te voorkom en sal sorg dat ons fasiliteite gereeld nagegaan en reggestel word.
Dit is egter bemoedigend om te hoor dat u die spa geniet het en dat die dames daar u goed bederf het. Ons sal dit aan hulle oordra as erkenning vir hul goeie diens.
Ons is baie verheug om te hoor dat u die omgewing en natuurskoon as ongelooflik mooi ervaar het, en dat u 'n rustige en veilige atmosfeer geniet het. Dit is belangrik vir ons om 'n aangename omgewing te bied waar gaste kan ontspan en die natuurskoon kan waardeer.
Met betrekking tot die beurtkrag, is ons bewus van die uitdagings wat dit kan inhou, en ons sal voortgaan om alternatiewe reëlings te tref om die impak daarvan op ons gaste te verminder.
Ons waardeer u eerlikheid en terugvoer ten seerste. U is waardevolle gaste, en ons sal altyd streef na 'n verbeterde ervaring by ons huisie. Ons sien daarna uit om u in die toekoms weer te verwelkom en u van 'n beter diens te voorsien.
Met hartlike groete,
Sharon
Delia G - Jul 2023
Overall rating
Poorly maintained, many staff indifferent to clientele.
Dunkeld Country and Equestrian Estate 's response
Dear Delia,
Thank you for sharing your feedback with us. We appreciate your concerns regarding the presence of horse manure around the apartments and the issues you experienced with the horses upending bins and distributing plastic and polystyrene throughout the estate. We sincerely apologize for any inconvenience caused. Maintaining a clean and pleasant environment is of utmost importance to us, and we have taken note of your comments. We understand the impact this has had on your experience and are committed to finding a solution to ensure a more enjoyable and hygienic environment for all our guests. We also apologize for any shortcomings you encountered with the management of our entertainment center. We will review our practices and take the necessary steps to improve operations, ensuring a well-managed and enjoyable experience for our guests. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. Additionally, we apologize for the inconvenience caused by the non-functioning heated pool. Our team is actively addressing the issue and working to rectify it promptly, ensuring that the pool is fully operational for our guests' enjoyment. We appreciate your understanding and patience in this matter. We sincerely apologize for falling short of your expectations in these areas. Your feedback helps us identify areas for improvement, and we are committed to enhancing our facilities and services to provide a better experience for our guests. We value your feedback and appreciate the opportunity to improve. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.
Kind regards,
Sharon
Freda-lin R - Jul 2023
Overall rating
Our stay was lovely, however our beds were not made and no towels were available at 16:00 on the day we booked in. A request for an electric blanket was never accommodated.
Dunkeld Country and Equestrian Estate 's response
Dear Freda-lin,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent visit to our spa and restaurant. We appreciate your patience and understanding as we strive to provide an exceptional experience to our guests. We have addressed this matter with resort management to ensure that such errors are avoided in the future and that our guests' preferences are always accommodated. We apologize for the disappointment caused by menu items being out of stock on Sunday evening. We understand how frustrating this can be, and our culinary team has improved the menu selection to ensure a wider range of options for our guests. Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your understanding and assure you that your comments will be shared with the relevant departments for immediate action and improvement. Once again, we apologize for any inconvenience caused during your visit. We hope that you may consider giving us another opportunity to provide you with an exceptional experience that exceeds your expectations. If you decide to return, we will be more than happy to assist you with your reservation and ensure a more satisfactory visit. Thank you for sharing your concerns with us.
Kind regards,
Sharon
Adele P - Jun 2023
Overall rating
Dit was 'n goeie ervaring! Die ontbyt in die oggend was heerlik!
This review is being shown in its original language.
Translate to English.
It was a good experience! The breakfast in the morning was delicious!
We had a great stay, but just want to bring a few things to your attention: 2 of the towels in the room were full of hair. The curtains in the room were terribly wrinkled. One of the pillowcases on the bed was full of hair. The little table outside the room was incredibly full of dust.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Adele
Baie dankie dat u, u ervaring met ons gedeel het. Ons is verheug om te hoor dat u verblyf aangenaam was en dat u 'n lekker tyd by ons gehad het. Ons waardeer u terugvoer en wil graag gebruik maak van die geleentheid om te bevestig dat ons u kwessies ernstig opneem.
Ons vra om verskoning vir enige ongerief wat veroorsaak is deur u verblyf en wil u verseker dat dit nie die gehalte en standaard is wat ons nastreef nie. Ons betreur dit opreg. Dit is belangrik vir ons om 'n skoon en netjiese omgewing te handhaaf vir ons gaste. Ons is toegewyd om ons diens te verbeter en te sorg dat ons gaste 'n aangename en gerieflike ervaring by ons beleef.
Baie dankie vir u waardevolle terugvoer. Dit help ons om ons fasiliteite en diens te verbeter. As u in die toekoms weer by ons kom bly, versoek ons dat u enige kwessies onmiddellik aan ons aandag bring, sodat ons dit dadelik kan aanspreek en sorg dat u verblyf by ons u verwagtinge oortref.
Ons waardeer u besoek aan ons oord en sien uit daarna om u weer te verwelkom.
Met vriendelike groete,
Sharon
Riandi P - Jun 2023
Overall rating
Was baie lekker.
This review is being shown in its original language.
Translate to English.
Was very nice.
It was very nice. Will definitely book again.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Riandi,
Baie dankie dat u, u ervaring met ons gedeel het. Ons is verheug om te hoor dat u verblyf baie lekker was. Dit is 'n voorreg om sulke terugvoer te ontvang en ons waardeer u ondersteuning.
Ons is baie bly om te hoor dat u bereid is om weer by ons te bespreek. Dit is 'n groot kompliment vir ons span en 'n bevestiging dat ons ons gaste se verwagtinge oortref. Ons is toegewyd om u 'n onvergeetlike en aangename ervaring te bied by ons oord.
Dankie dat u ons as u bestemming gekies het, en ons sien uit na u volgende besoek. Ons is verbind tot uitmuntendheid en sal ons bes doen om u toekomstige verblyf net so aangenaam te maak as die vorige.
Baie dankie vir u positiewe terugvoer en vir die geleentheid om u gasheer te wees. Ons sien uit daarna om u weer te verwelkom.
Met opregte dankbaarheid,
Sharon
Anonymous Guest - Jun 2023
Overall rating
Mamorobele M - Jun 2023
Overall rating
Superb.
Dunkeld Country and Equestrian Estate 's response
Dear Mamorobele,
Thank you for taking the time to share your feedback regarding your recent stay at our resort. We are delighted to hear that you found our place to be very refreshing and beautiful. Creating a serene and aesthetically pleasing environment is one of our top priorities, and we are glad that we were able to provide you with a positive experience.
At our resort, we strive to create a relaxing atmosphere where our guests can unwind and enjoy the natural beauty that surrounds us. It is heartening to know that you appreciated the efforts we put into maintaining our facilities and grounds.
Your kind words serve as a great motivation for our team, as we are dedicated to delivering exceptional service and ensuring that our guests have a memorable stay. We are grateful for your feedback, as it allows us to understand what aspects of our resort resonate with our guests and continue to improve our offerings.
Once again, we appreciate your positive review and for choosing our resort as your destination. We look forward to welcoming you back for another refreshing and beautiful experience in the future.
Warm regards,
Sharon
Chris B - May 2023
Overall rating
Dit was 'n baie lekker plek en sal weer daar gaan bly.
This review is being shown in its original language.
Translate to English.
It was a very nice place and will stay there again.
The access road to Dunkeld leads past an informal settlement, which makes it dangerous, especially if you come back late in the evening.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Chris,
Baie dankie dat u, u opmerking oor die toegangspad na ons oord met ons gedeel het. Ons waardeer dit opreg en verstaan die belangrikheid van veiligheid vir ons gaste. Ons verstaan dat die teenwoordigheid van 'n informele nedersetting langs die toegangspad bekommernis kan wek. Dit is egter belangrik om te vermeld dat die voorkoms van informele nedersettinge 'n uitdaging is in verskeie gebiede regoor Suid-Afrika. Die Suid-Afrikaanse regering het oor die jare verskeie inisiatiewe geloods om hierdie uitdagings aan te spreek en alternatiewe behuising aan gemeenskappe in informele nedersettings te bied. Dit is 'n lopende inisiatief, ook in ons provinsie. U veiligheid en gemoedsrus is ons prioriteit. Ons waardeer u bekommernis en die geleentheid om hierdie saak te bespreek. Baie dankie vir u besoek aan ons oord en vir u ondersteuning. Ons sal voortgaan om ons diens te verbeter en die veiligheid van ons gaste te verseker.
Met opregte dankbaarheid,
Sharon
Roelf D - May 2023
Overall rating
Misleidend, vuil en nie die geld werd nie.
Read more
This review is being shown in its original language.
Translate to English.
Misleading, dirty and not worth the money.
What a shame. Dunkeld is picturesque and has great facilities, but unfortunately it doesn't make up for the disappointing accommodation. We stayed in a "County Chalet". The unit was very dirty. Window blinds are broken in the corner, living room sofas are in poor condition and the mattress doesn't even fit on the base of the bed, to name just a few. Three out of the six glasses in the cupboard were cracked. Unfinished patches everywhere. The photos are totally misleading with the layout, finish, furniture, equipment etc. which differs substantially from reality. We have brought the above to management's attention. They admit that the photos on the internet are of another "upgraded" unit and it doesn't sound like this is the first time these complaints have been brought to their attention. They did send a cleaner on the second day to at least clean properly as well as someone to fix the blinds which of course meant we sat with workers in our house for hours on the Saturday. Extremely weak!
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Roelf
Baie dankie dat u, u ervaring met ons gedeel het. Ons vra om verskoning vir die teleurstellende tyd wat u tydens u verblyf ervaar het. Dit is verre van die gehalte en standaard wat ons nastreef, en ons betreur dit opreg. Ons wil u verseker dat ons u bekommernisse ernstig opneem, en ons het dit onder die aandag van ons bestuur gebring. Die oord erken die situasie en besef dat dit nie ideale omstandighede geskep het nie. Onmiddellik is aksie geneem deur 'n skoonmaak- en herstelspan te stuur om skoon te maak en die vensterblindings te herstel. Ons erken egter die ongerief van die werkers in u chalet op Saterdag, en ons vra om verskoning vir die ongemak wat dit veroorsaak het, aangesien die eenheid nie op standaard was toe u dit beset het nie.
Ons waardeer u eerlike terugvoer en die geleentheid om hierdie kwessies te adresseer. Ons is vasbeslote om ons diens te verbeter en te verseker dat ons gaste 'n aangename en bevredigende verblyfervaring by ons ervaar. Ons hoop dat u ons nog 'n kans sal gee om u die ware kwaliteit en gasvryheid van Dunkeld te wys. Baie dankie vir u begrip en geduld.
Vriendelike groete,
Sharon
Christel B - May 2023
Overall rating
Die plek is asemrowend!
This review is being shown in its original language.
Translate to English.
The place is breathtaking!
We really enjoyed it. As a family, we made full use of the activities that are available.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Christel
Baie dankie dat u by ons oord gekuier het. Ons waardeer dit opreg. Ons is verheug om te hoor dat u 'n vreeslike lekker tyd by ons gehad het. Dit is vir ons 'n groot bron van vreugde om te weet dat u as gesin ten volle gebruik kon maak van die aktiwiteite wat ons bied.
Ons streef daarna om 'n verskeidenheid aktiwiteite en vermaak aan te bied wat vir elke gesin iets bied. Dit is vir ons belangrik dat ons gaste die tyd by ons ten volle kan geniet en onvergeetlike herinneringe kan skep.
Ons waardeer u ondersteuning en die geleentheid om u gasheer te wees. Ons hoop dat ons u in die toekoms weer kan verwelkom en nog meer onvergeetlike ervarings kan bied.
Baie dankie vir u besoek en vir die positiewe terugvoer.
Met opregte dankbaarheid, Sharon
Annemarie G - Apr 2023
Overall rating
Estate need new management Urgently!
Read morePieter S - Apr 2023
Overall rating
Pragtige omgewing met vele aktiwiteite.
This review is being shown in its original language.
Translate to English.
Beautiful surroundings with many activities.
We really enjoyed the beautiful nature and activities on site. The resort is also located close to the town which is convenient. Rooms were nice and clean with electric blankets for the cold evenings. We also enjoyed the fly fishing and ended the day with a cold drink next to a warm fireplace in the "Jazz Bar".
This review has been automatically translated using Google.
View original in Afrikaans.
Rudi S - Mar 2023
Overall rating
Langnaweekwegbreek.
This review is being shown in its original language.
Translate to English.
Long weekend getaway.
We have been to Dunkeld several times, it remains a resort to recommend!
This review has been automatically translated using Google.
View original in Afrikaans.
Marieta W - Mar 2023
Overall rating
Was 'n baie spesiale en lekker naweek waar ek en my suster bietjie "bonding tyd" gehad het.
This review is being shown in its original language.
Translate to English.
Was a very special and nice weekend where my sister and I had some "bonding time".
I will definitely take my husband there to show him how bitterly beautiful it is there.
This review has been automatically translated using Google.
View original in Afrikaans.
Derik V - Mar 2023
Overall rating
Was nie te sleg nie.
This review is being shown in its original language.
Translate to English.
It was not so bad.
The double storey with the rooms on the top floor can be problematic for older people as the stairs are very steep and high apart.
This review has been automatically translated using Google.
View original in Afrikaans.
Elzette H - Feb 2023
Overall rating
Baie potensiaal.
Read more
This review is being shown in its original language.
Translate to English.
Lots of potential.
A breathtakingly beautiful location and natural beauty, but a lot of attention to detail with some renovation is needed at the resort. Curtains were full of cobwebs, bedding was stained and some of the light bulbs were dead. Otherwise a lovely place to recharge the soul and rest in nature. The cottage could also do with a few more pieces of furniture and/or a loose carpet, sparse furniture makes the cottage feel a bit cold and impersonal.
This review has been automatically translated using Google.
View original in Afrikaans.
Lizandri N - Feb 2023
Overall rating
'n Goeie wegbreek.
This review is being shown in its original language.
Translate to English.
A good getaway.
It is a very cute guest house, lovely surroundings. Love the bike that there are millions of trees around you, the air just feels fresh.
This review has been automatically translated using Google.
View original in Afrikaans.
Lize W - Feb 2023
Overall rating
Pragtige estate, heerlike en rustige wegbreek. Onderhoud van eenhede kort egter aandag.
This review is being shown in its original language.
Translate to English.
Beautiful estate, lovely and peaceful getaway. However, maintenance of units needs attention.
The estate is picture perfect and so are the restaurant and units. There are many ponds and hiking trails. We really enjoyed the outdoors. However, our room's maintenance of appliances was a bit disappointing. Some appliances did not work at all, and there was also insufficient planning for gas and hot water.
This review has been automatically translated using Google.
View original in Afrikaans.
Annemarie S - Feb 2023
Overall rating
Heerlike, rustige wegbreek.
This review is being shown in its original language.
Translate to English.
Lovely, peaceful getaway.
Very beautiful scenery, nice hiking trails.
This review has been automatically translated using Google.
View original in Afrikaans.
Sean B - Feb 2023
Overall rating
Hulle antwoord nie hulle foon by ontvangs nie.
This review is being shown in its original language.
Translate to English.
They don't answer their phone at reception.
They don't answer their phone on reception - they say there is a problem with the phone but it is not fixed - the ring tone does not work although the call goes through to them. We were also put in the wrong room than we had booked.
This review has been automatically translated using Google.
View original in Afrikaans.
Lanette F - Feb 2023
Overall rating
Mooi, maar nie skoon nie.
This review is being shown in its original language.
Translate to English.
Nice, but not clean.
Nice surroundings, but accommodation's cleanliness not up to standard. No shower.
This review has been automatically translated using Google.
View original in Afrikaans.
Gertha L - Jan 2023
Overall rating
Luxury relaxation.
Dylan S - Jan 2023
Overall rating
Ongelooflike mooi venue.
This review is being shown in its original language.
Translate to English.
Incredibly beautiful venue.
Neat and equipped with everything you need. Would recommend anytime.
This review has been automatically translated using Google.
View original in Afrikaans.
Inge M - Dec 2022
Overall rating
Mooi, maak wel vele maal seker oor jou bespreking.
This review is being shown in its original language.
Translate to English.
Nice, make sure many times about your reservation.
The location is perfect but the customer service was not good. Our booking was for 6 adults and 1 baby, on arrival we were placed in a cottage for 4 adults and two children under 12. There was no one from the agency available to help nor from Dunkeld's staff. The beds in our unit were not made either.
This review has been automatically translated using Google.
View original in Afrikaans.
Charles U - Dec 2022
Overall rating
Wonderlike plek met geen kliëntediens en geen netheid, management nooit beskikbaar vir klagtes nie.
Read more
This review is being shown in its original language.
Translate to English.
Amazing place with no customer service and no cleanliness, management never available for complaints.
Most beautiful place to bake. Just a pity the room was dirty and unkempt. The previous people's footprints were still in the bath and the place was dirty. Cigarette butts were still lying in front of the door and not even picked up. Shower, mirrors and sink were dirty and the air conditioner and remote control were dirty. Been to reception 5 times to clean the room but no response and couldn't get hold of any manager. Waited from 4 o'clock to 9 o'clock in the evening for the place to be cleaned and no management was present on site to fix it. Still waiting for feedback from management and the website following this.
This review has been automatically translated using Google.
View original in Afrikaans.
Anna-marie D - Nov 2022
Overall rating
Teleurstellend.
Read more
This review is being shown in its original language.
Translate to English.
Disappointing.
We were really looking forward to our stay at Dunkeld. Great was our disappointment when we checked in there. The house was terribly dirty, beds not made or floors washed. After complaining to reception, we went to town for a coffee and didn't come back until after 17:00. The cleanliness and hygiene were really not up to standard. It was a big disappointment, as the nature and the environment where Dunkeld is located is breathtakingly beautiful. I have never had such a disappointing experience through the website.
This review has been automatically translated using Google.
View original in Afrikaans.
Gert D - Nov 2022
Overall rating
Baie lekker, pragtig en genotvol.
This review is being shown in its original language.
Translate to English.
Very nice, beautiful and enjoyable.
Farm House was neat and clean, and met our requirements.
This review has been automatically translated using Google.
View original in Afrikaans.
Maryke C - Oct 2022
Overall rating
Vuil, bestuurprobleme.
This review is being shown in its original language.
Translate to English.
Dirt, driving problems.
Rubbish swept out on grass, bins not emptied, wet bar of soap left out, pieces of bread swept together in corner, no washcloth on drying cloths, no scissors, no extra linen for the person sleeping on sofa. Duvet just tucked into the closet. Put toilet paper in one toilet. Window dropped.
This review has been automatically translated using Google.
View original in Afrikaans.
Hanri H - Oct 2022
Overall rating
Mooi maar vervalle.
Read more
This review is being shown in its original language.
Translate to English.
Beautiful but dilapidated.
The entrance, reception and living unit are very nice. But the maintenance of the housing unit is poor, the fish moths are overwhelmingly many! The bath plug's seal is a regular rubber band, the water always leaks out. The rock-climbing wall is out of order, the recreation center's store is out of stock, the putt-putt course is difficult but cute but there are only 4 clubs in poor condition and 5 balls. The pen we were given to write with is in 3 pieces and held together with cello tape. The table tennis rackets are broken and the pool table is in poor condition. The sofas you have to sit and relax on are so dirty you don't want to sit on them. The people who help you don't really know what's going on, each one gives different information than the next one. I can't comment on the restaurants we didn't use them. The amount per night does not justify what you get, especially if you go for the children because it is poorly maintained.
This review has been automatically translated using Google.
View original in Afrikaans.
Roual D - Oct 2022
Overall rating
Aangenaam.
This review is being shown in its original language.
Translate to English.
Pleasant.
Unit we stayed in had a kettle but no coffee, tea, sugar or milk. Winkeltjie could definitely do with a wider range of products, e.g. coffee, milk, sugar. Have to drive back to town for it.
This review has been automatically translated using Google.
View original in Afrikaans.
Henko V - Oct 2022
Overall rating
Mooi huis met pragtige uitsig.
This review is being shown in its original language.
Translate to English.
Beautiful house with a beautiful view.
Beautiful horses and lots of goats walking around in front of the houses.
This review has been automatically translated using Google.
View original in Afrikaans.
Awie E - Sep 2022
Overall rating
Baie nice plek, baie nice views. Chalet was goed ingerig.
This review is being shown in its original language.
Translate to English.
Very nice place, very nice views. Chalet was well appointed.
Very well located. Very clean and tidy. Will definitely recommend. And definitely come visit again.
This review has been automatically translated using Google.
View original in Afrikaans.
Johanna B - Sep 2022
Overall rating
Sal gebruik as oorslaapplek, maar nie langer in daai kamer kan bly nie!
This review is being shown in its original language.
Translate to English.
Will use as a place to sleep, but can't stay in that room any longer!
Bed was very comfortable and bedding was fresh!
This review has been automatically translated using Google.
View original in Afrikaans.
Kobus P - Sep 2022
Overall rating
Trleurgesteld.
Read more
This review is being shown in its original language.
Translate to English.
Disappointed.
After our booking through the website, the Dunkeld Country Estate emailed us to pre-order meals, game drives and massages. Which I did do on the website +/- 3 days before our arrival. On arrival there none of the preorder items were booked nor a game drive for the Sunday morning, because their vehicle was broken. After a long drive, one wants to at least check in earlier and not until 3:00 p.m. After we got the keys, we went to the room and there were no towels in the room and after I reported it to reception, they brought the towels. The two white armchairs that stood at the foot of the bed were very dirty. It was brown with hand marks over the armrests and back. I also reported this to the reception. The housing managers immediately came to see and arranged for the chairs to be removed and 2 other chairs were brought. The room is marketed as a luxury hotel room, but it is extremely disappointing to find the type of quality in the room. The room is also marketed with a queen size bed, but 2 beds are pushed together to create the idea of a large bed, but you can't lie next to each other then you feel the thick wooden ridge of the two beds pushed together is. I put effort into making our 19th wedding anniversary memorable and that's what we got. The deterioration of the resort can be seen in the buildings and also in the restaurant area. There were hardly a few bottles of soft drink in the fridges to choose from. The place is generally nice like this among the trees.
This review has been automatically translated using Google.
View original in Afrikaans.
Enya D - Sep 2022
Overall rating
Baie mooi plaas met baie aktiwiteite om te doen op die plaas.
This review is being shown in its original language.
Translate to English.
Very nice farm with many activities to do on the farm.
We went horseback riding, worth it because you see the whole farm and how beautiful it is.
This review has been automatically translated using Google.
View original in Afrikaans.
Elrike T - Aug 2022
Overall rating
Great location for families with older children or couples.
Willem O - Jul 2022
Overall rating
Natuurskoon beeldskoon.
This review is being shown in its original language.
Translate to English.
Beautiful natural scenery.
Upgrade of electronic devices needed.
This review has been automatically translated using Google.
View original in Afrikaans.
Simone P - Jun 2022
Overall rating
Wonderlik.
This review is being shown in its original language.
Translate to English.
Wonderful.
The staff is very friendly and helpful. They go out of their way to make it nice for you and the facilities are very nice. Our room was beautiful, clean and very modern. It was the perfect getaway.
This review has been automatically translated using Google.
View original in Afrikaans.
Johan S - Jun 2022
Overall rating
Een van die beter verblyfopsies in Dullstroom.
This review is being shown in its original language.
Translate to English.
One of the better accommodation options in Dullstroom.
Exceeded expectations - very neat and comfortable.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Johan
Baie dankie dat u by ons oord gekuier het. Ons waardeer dit opreg. Ons is verheug om te hoor dat u verblyf by ons bo verwagting was en dat u die netheid en gerief van ons fasiliteite waardeer het.
Ons streef daarna om elke gas 'n uitsonderlike ervaring te bied, en u positiewe terugvoer is vir ons 'n aanduiding dat ons daarin geslaag het. Dit is vir ons 'n groot bron van vreugde en ons wil u bedank vir u ondersteuning.
Ons hoop dat ons u in die toekoms weer kan verwelkom en dat ons u verblyf nóg beter kan maak. As u weer by ons kom bly, kontak ons gerus direk, en ons sal seker maak dat u verblyf u verwagtinge oortref.
Baie dankie vir u besoek en vir die geleentheid om u gasheer te wees.
Met opregte dankbaarheid,
Sharon
Clint D - Jun 2022
Overall rating
Disappointing.
Read moreDunkeld Country and Equestrian Estate 's response
Dear Clint,
Thank you for bringing your concerns to our attention. We sincerely apologize for the various problems you encountered during your recent stay at our resort. We deeply regret that your experience did not meet your expectations, especially considering your previous positive experiences at Dunkeld.
We understand the frustration caused by the lack of warm water. We apologize for the inconvenience and discomfort this caused you and your son. Providing a comfortable and pleasant experience is of utmost importance to us, and we apologize for falling short in this regard. We take these matters seriously, and we will address them with our staff to ensure that such incidents do not recur in the future. We will also review our procedures to ensure that appropriate measures are in place to provide a secure environment for our guests while allowing for efficient room servicing. We genuinely appreciate your feedback and your loyalty as a returning guest. We deeply regret that this experience may have left you contemplating whether to continue staying with us. We want to assure you that your concerns have been taken seriously, and we are committed to addressing these issues and improving our services to regain your trust. We hope that you may consider giving us another opportunity to provide you with the exceptional experience that you are accustomed to at Dunkeld. Thank you for bringing these matters to our attention.
Kind regards,
Sharon
Michael J - Jun 2022
Overall rating
Dit was baie lekker.
This review is being shown in its original language.
Translate to English.
It was very nice.
It was very pleasant. When we wanted to check in we were told only 4 hours which I think is a big problem. When you drive that far, you don't want to wait any longer. We were there earlier, 2 hours, at other places they will at least try to accommodate you, but that was not the case. But other than that it was peaceful and nice.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Michael
Baie dankie dat u, u ervaring met ons gedeel het. Ons waardeer dit opreg. Ons wil graag verduidelik dat ons oord gaste verwelkom vanaf 4 uur in die middag. Dit is omdat ons skoonmaak- en onderhoudspan voorsorg moet tref dat al ons eenhede goed voorberei en in orde is vir ons gaste. Ons streef daarna om 'n aangename verblyfervaring te bied, en ons gaste-sertifikaat stel ons gaste in kennis van die ontvangs- en inboektye. Ons verstaan dat dit 'n teleurstelling kon wees om te hoor dat julle eers vanaf 4 uur kon inboek, en ons verstaan dat wanneer mens so 'n ver pad gery het, jy nie nog langer wil wag nie. Ons vra om verskoning dat ons nie in hierdie geval aan julle kon akkommodeer nie. Dit is egter bemoedigend om te hoor dat u 'n heerlik aangename tyd ervaar het. Ons neem u opmerkings ter harte, en ons waardeer u terugvoer. Dit is vir ons 'n geleentheid om ons diens te verbeter. Ons waardeer u besoek aan ons oord, en ons hoop dat ons u in die toekoms weer kan verwelkom. Baie dankie vir u begrip en ondersteuning.
Vriendelike groete,
Sharon
Willem V - Jun 2022
Overall rating
Die stilte, natuurskoon en geriewe is eersteklas!
This review is being shown in its original language.
Translate to English.
The silence, scenery and facilities are first class!
The unit was not serviced. The cleaner did arrive, but she sat and slept on the neighbors' porch for an hour. On Sunday morning, there were several garbage bags that had been torn open overnight. No one came to clean it.
This review has been automatically translated using Google.
View original in Afrikaans.
Dunkeld Country and Equestrian Estate 's response
Geagte Willem,
Baie dankie dat u, u ervaring met ons gedeel het. Ons wil graag opreg ons verskoning aanbied vir die ongerief wat u tydens u verblyf in ons eenheid ondervind het. Dit is betreurbaar dat ons nie aan u verwagtinge kon voldoen nie. Ons sal u kwessie aanspreek en stappe neem om te verseker dat voorvalle van hierdie aard nie weer plaasvind nie. Dit is nie die standaard van diens wat ons nastreef nie, en ons sal verseker dat hierdie probleme aangespreek word om herhaling te voorkom.
U terugvoer is vir ons van groot waarde, en dit stel ons in staat om areas van verbetering te identifiseer en 'n beter ervaring vir ons gaste te bied. Ons vra nederig dat u ons 'n herkansing gee om u die uitsonderlike ervaring te bied wat ons gaste verdien. As u besluit om weer by ons te kom bly, sal ons seker maak dat u verblyf u verwagtinge oortref.
Baie dankie vir u begrip en geduld.
Vriendelike groete,
Sharon
Paula D - May 2022
Overall rating
Breathtaking views.
Anton B - May 2022
Overall rating
Rustige plattelandse kuierplek. Genoeg aktiwiteite. Gaan weer gaan.
This review is being shown in its original language.
Translate to English.
Peaceful country retreat. Enough activities. Going to go again.
Countryside with a peaceful environment.
This review has been automatically translated using Google.
View original in Afrikaans.
Carien F - May 2022
Overall rating
Dis jammer dat ons eenvoudig nie die ervaar het waarvoor ons betaal her nie.
Read more
This review is being shown in its original language.
Translate to English.
It's a shame that we simply didn't experience what we paid for again.
Place reserved for 4 adults and 2 children. When we arrived the cottage was not ready for 2 children. We had to ask at reception for bedding for the two children and they were paid for. There is no inventory - for a self-catering unit there was the bare minimum, not even a bowl with a lid to store food in, a pair of scissors in the kitchen drawer or a breadboard. They also do not service units on Sundays or holidays, which means over a long weekend there is no cleaning for two days. The restaurant only had good service the first night when Tshepo was on duty - after that it was slow and dismal. We also supported the spa and although they are very helpful, the therapists' nails are long and hurt terribly during a massage.
This review has been automatically translated using Google.
View original in Afrikaans.
Conrad P - May 2022
Overall rating
Heerlike ervaring.
This review is being shown in its original language.
Translate to English.
Great experience.
Lovely place, food is delicious, environment very beautiful. Rooms very nice. Highly recommendable.
This review has been automatically translated using Google.
View original in Afrikaans.
Anonymous Guest - Apr 2022
Overall rating
Very nice but unfortunately stairs to room upstairs not usable by children.
The stairs to the upper room are not usable by our youngest child.
This review has been automatically translated using Google.
View original in Afrikaans.
Lesly H - Mar 2022
Overall rating
Too many irritations not sorted out.
Read moreDesire B - Mar 2022
Overall rating
Beautiful equestrian estate.
Cheeky C - Mar 2022
Overall rating
Verblyf nie soos wat adverteer word nie.
Read more
This review is being shown in its original language.
Translate to English.
Accommodation not as advertised.
Very good location. Unfortunately rooms walk into 1 bathroom so you have to wonder who is in the bathroom when you want to use it. No effort is made to feel welcome in cottages. Reception makes no effort to tell you where to eat or where to buy wood for the cold nights. The Spa is not worth it at all. You can only enter your room at 16:00. Only 1 restuarant that can be used and not 2 as suggested. Hot pool is a small, cold pool.
This review has been automatically translated using Google.
View original in Afrikaans.
Marie H - Feb 2022
Overall rating
Rustig.
This review is being shown in its original language.
Translate to English.
Restful.
Accommodation is beautiful, very peaceful. Some places can be painted over a bit. Rooms are very nice. However, there were a few cockroaches here and there. But otherwise very neat and clean.
This review has been automatically translated using Google.
View original in Afrikaans.
Stefan V - Jan 2022
Overall rating
Rustig.
This review is being shown in its original language.
Translate to English.
Restful.
Our time at Dunkeld was exactly what we needed after a very busy 2021. The service was great. The units are very neat and well equipped with the fireplace which creates a warm indoor atmosphere during bad weather.
This review has been automatically translated using Google.
View original in Afrikaans.
Sarah K - Dec 2021
Overall rating
Teleurstellend en ongerieflik.
Read more
This review is being shown in its original language.
Translate to English.
Disappointing and inconvenient.
We arrived at Dunkeld 6 hours after we were able to check in from 3 to receive an incredibly dirty room, the armchairs so dirty that when I went to complain about the condition of the room I asked for it to be changed. It was a light covering and so dirty I didn't even want to sit on it. The coffee station still had tea stains from previous guests. The art on the wall was off/gone. There were bugs and dust in the windowsills. The carpet had definitely not been washed in a very long time, because the light blue skirtings were almost black. The framed notification sign at the entrance door and the toilet roll holder in the bathroom were taken down and put back but the holes it made in the paint were never painted over. What are the standards for a room that costs you almost R2000 a night. Both chandeliers were so full of dust that the crystals didn't even reflect anymore, and some of the crystals from the light above the bath had been broken off and placed just like that on the top of the fireplace. After recording this, we gave up three more hours of our room until 6 hours for them to clean 'again'. It was incredibly inconvenient, because I had a meeting with an overseas team that had to take place on the laptop for 6 hours (and no available WiFi in the room). About ten before 6 in, skirtings were still black, they probably only dusted the skirting and wiped the counter and two too large public leather chairs from the reception, exchanged with the previous dirty armchairs. And a nice batch of Mr Min or something similar to inhale before the meeting. We then accepted it as such, just to try to rest for the little time we have left (3.5 days left). The next morning when I got out of the bath there were earthworms running around my foot and also dead bugs on the white bathroom mat. When we started to look around we saw that the whole bathroom was covered in bedbugs, probably more than ten taken. We then went back to the manager and said we book out, before 10. He said he would send a request for a refund. So our four day Dullstroom trip became a broken mess with a search for other accommodation the day before Christmas. I am not rested at all and quite upset that we put aside R7000 for what we hoped would be a very pleasant 4 days, back to the lovely room where we had our honeymoon two years ago. The expectations were completely shattered and you go through Christmas with a disappointed feeling in your heart. We are waiting for feedback on our refund from the manager and would not like to recommend the place to anyone.
This review has been automatically translated using Google.
View original in Afrikaans.
Charney M - Nov 2021
Overall rating
Bietjie teleurgestel deur die kliëntediens.
This review is being shown in its original language.
Translate to English.
A little disappointed by the customer service.
The place was very nice and worth the price, but the guests who stayed next to us made it completely sour for us. This was discussed with the manager, but for me it was not handled correctly and properly. It could have been handled better.
This review has been automatically translated using Google.
View original in Afrikaans.
Anita O - Nov 2021
Overall rating
Dit was baie lekker en die huis is baie goed toegerus en netjies.
Read more
This review is being shown in its original language.
Translate to English.
It was very nice and the house is very well equipped and tidy.
We just didn't realize that there was no WiFi in the house. I just feel that on the website there are a lot of pictures of Dunkeld Estate and not actually of the Equestrian Estate's surroundings. The photos are indeed of the houses of the Equestrian Estate. It was a little confusing, but we were very surprised and everything else was really great! With the load shedding being reintroduced I would just recommend having more candles etc available for guests.
This review has been automatically translated using Google.
View original in Afrikaans.
Nf V - Oct 2021
Overall rating
Baie rustig en wat ons verwag het.
This review is being shown in its original language.
Translate to English.
Very peaceful and what we expected.
Initially we were booked in a wrong room but the management sorted it out. The photo below was accurate after I was moved to the room I booked. Please note that they are still renovating rooms and it should be taken into account that customers are booked in the new rooms.
This review has been automatically translated using Google.
View original in Afrikaans.
Jackie G - Oct 2021
Overall rating
The rooms smell like smoke.
Zurelda V - Sep 2021
Overall rating
Rustig, mooi en ontspannend. Baie aktiwiteite om te doen.
This review is being shown in its original language.
Translate to English.
Quiet, beautiful and relaxing. Lots of activities to do.
Quiet, beautiful and relaxing. Lots of activities to do.
This review has been automatically translated using Google.
View original in Afrikaans.
Janine B - Sep 2021
Overall rating
Rustig, ontspanning vir natuurliefhebbers.
This review is being shown in its original language.
Translate to English.
Quiet, relaxation for nature lovers.
Quiet environment and activities for family! The cottage itself needs attention and upgrading! Not quite up to standard for price you pay!
This review has been automatically translated using Google.
View original in Afrikaans.
Miranda G - Mar 2021
Overall rating
Pragtige plek, skoonmaak kort meer aandag. Ontvangs personeel onbehulpsaam.
This review is being shown in its original language.
Translate to English.
Beautiful place, cleaning needs more attention. Reception staff unhelpful.
Dunkeld is a beautiful place, but we were terribly disappointed in the service and "cleanliness". Our room's bedding was wrinkled and did not smell fresh (as if previous people had slept in it). Curtains have brown splatters on them, floors are dirty, carpets look like they haven't been washed in years. Staff at reception speak indistinctly and do not answer questions directly.
This review has been automatically translated using Google.
View original in Afrikaans.
Carla S - Mar 2021
Overall rating
The views were great, but the rooms were dirty.
Vance U - Mar 2021
Overall rating
Relaxing and peaceful.
- Capacity: 324 people
-
Check-in: 15:00 to 18:00
Check-out: 10:00 - Address: 80 Tonteldoos Road, Dunkeld Country and Equestrian Estate, Dullstroom, 1110, Mpumalanga
- All ages welcome
