Eden of Africa Guest Lodge
Elzette A - Jan 2021
Drienie V - Jan 2018
Michelle G - Jan 2017
Leon S - Jan 2017
Experienced serenity, with kindness and felt welcome.
Morne D - Mar 2016
Verblyf was fantasties.
Helouise B - Dec 2015
Eden of Africa Guest Lodge's response
Good day Helouise,
Thank you for your feedback.
The room does have Wi-Fi, and does contain a hairdryer. All rooms have signage to explain the times of when breakfast is served and laundry facilities. Of course some clients do sleep in late and providing they are not too late passed 9am we be pleased to still serve breakfast.When you were having breakfast in the morning, you were asked if everything was ok in the room, your response was "Yes, only the TV does not play". Our reply was that once the room was vacant we will look into the matter.
We agree the TV was defective therefore we upgraded your room, free of charge.
After breakfast you went back into the room, just before you were leaving to go out for the day, you reported that the toilet was blocked. My reply to you was that we have never had a problem but we will deal with the blockage and see what the cause was. The toilet was blocked due to too much toilet paper being used and put in the toilet. This blockage was dealt with as soon as it was bought to our attention. On your return we explained what caused the blockage and asked that you do not to put too much toilet paper in the toilet.
As much as we tried to accommodate you and make your stay pleasant, you decided on your own to vacate the premises and find accommodation elsewhere without giving us the full opportunity to rectify the problems you were experiencing; as you have detailed here more issues than at the guest house. We did send you an email on the following Monday to ask what the issues were, to which we received no reply apart from this one.
Rehet T - Nov 2015
Elsa H - Jan 2015
Ronel V - Jul 2014
Ons was tevrede.
Christelle D - May 2014
Aangename mense en plek. Ons het lekker gebly.
Ilze M - Apr 2014
Jaco D - Jan 2014
Baie netjiese en skoon omgewing, uitstekende personeel.
Louwrence E - Sep 2013
Marianne was wonderlik, behulpsaam en baie vriendelik.
Jacoba L - Apr 2013
Mark C - Mar 2013
Altogether an enjoyable experience.